Basic Documentation

Support on technical problem
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13 Support on technical problems
Please adhere to the following sequence on support issues:
1. Contact the supplier of the device or plant.
2. If unknown, Siemens provides the following tools:
● Own information via the Download Center: http://siemens.com/bt/download.
● Own information via the Service and Support Portal
https://support.industry.siemens.com.
● Submit a support request: http://www.siemens.com/automation/support-
request.