Basic Documentation

Appendix: Detail information
Alarms
13
40 | 46
Siemens
A6V11269223_en
--
_e
Building Technologies
2018
-
10
-
30
Side note: Implement message routing using alarm times or
excluded data
If an e-mail contact (service person) is responsible 24/7 for all alarm notifications,
they will not limit alarm times nor exclude data.
On the other hand, if your organization does share alarm management to multiple
e-mail contacts (service personnel), you can easily set up message routing:
● Create an alarm notification with the same wording for each service person.
● Define the times they are responsible in the applicable plant notification; the
exact hour with alarm time or the exact day with excluded data.
● Make sure that there are no gaps in times.
13.1.3 Case studies: Alarm handling
● Comply with "Alarms [➙ 26]" when classifying the portal alarm function.
● For notification per mail on common alarms, please note "Plant notifications
[➙ 29]".
The following describes how to handle an alarm, from occurrence in the plant
overview, to detailed analysis on the plant device.
ϖ You are logged on to the portal and have opened the plant overview.
ϖ On one plant, an error is displayed with the red alarm symbol.
1. Click the red alarm symbol .
 The plant's detail view is opened in the "Alarms" menu.
Current, pending errors are listed with timestamp and error text under
"Active alarms".
2. Write down or remember the timestamp.
3. Consult the "Alarm history" to estimate the times and frequency of faults.
4. In secondary navigation, go to "Web access".
5. Click the red alarm zone in the top right on the web interface.
 The most serious error is displayed on each device.
6. Compare the timestamp from the portal and the web interface (column "Fault
info") to ensure that you are researching the same fault.
7. Click the red eye symbol on the far left of the error line.
 You go to the device causing the error.
8. Eliminate the error if possible over remote access.