û HiPath 3000 HiPath AllServe Hicom 150 E/H optiset E entry Operating Instructions
Before You Begin These operating instructions describ e the op tiset E entry telephone on your HiPath 300 0/HiPath AllServe. They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the following reasons: • The function has not been configured for your telephone - address any questions to Customer Support.
The optiset E entry Telephone Speaker for ring tones Keys for telephone settings Handset LEDs Three fixed function keys: Redial Consultation Release Keypad Your service technician can customize the default assignment to meet your preferences and requirements following order placement.
Important Notes Do not operate the telephone in environments where there is a danger of explosions. Use only original Siemens accessories Æ page 58. Using other accessories may cause a hazard and will invalidate the warranty and the CE mark. Never open the telep hone or a key module. If you encounter any problems, cont act System Support. Never allow the telephone to come into contact with staining or aggressive liquids such as coffee, tea, juice, or soft drinks.
Accessing Functions Step by Step Accessing Functions ... With Codes You can activate the functions of your system by entering codes such as: DND (do not disturb) on. DND (do not disturb) off. All codes to activate or enable functions are always introduced by pressing the st ar key, and all codes to deactivate, disable or delete functions are always entered star ting with the pound key. The codes may contain up to three digits.
Contents Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 ... With Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 ... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Ø Basic and Enhanced Functions Making and Answering Calls . . . . . . . . . . . . . . . . . .10 Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Displaying and Assigning Call Charges . . . . . . . . . 25 Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 25 If You Cannot Reach a Destination... . . . . . . . . . . . . 26 Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Busy Override - Joining a Call in Progress. . . . . . . . . . . . . . . . . . . .
Contents Controlling Connected Computers or Other Programs and Telephone Data Service (For HiPath 3500/3550/3700/3750 only) . . . . . . . . . . . . . . . . . . . . . . . . 44 Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Ø Team and Executive/Secretary Functions Team and Executive/Secretary Functions With Assigned Trunk Lines . . . . . . . . . . . . . .
Contents Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making and Answering Calls Step by Step Making and Answering Calls Special d efault ring signaling is set for your telephone: • • • • When you receive an internal call, your telephone rings once every four second s (single-tone sequence). When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).
Making and Answering Calls Step by Step Accept a waiting call (camp-on) Precondition: You are engaged in a phone call and hear a tone (every six seconds). Ending the first call and answering the waiting call: Replace the hand set. Your telep hone rings. Answer the second call. Lift the handset. Placing the first call on hold and answering the second call: Press the key. LED flashes. Enter the code. Consultation You are connected to the call waiting party immediately. The first party is placed on hold.
Making and Answering Calls Step by Step Accepting a Specific Call for Your Colleague You hear another telephone ring. Lift the handset. Enter the code. Enter the number of the telephone that is ringing . Accepting calls in a team Æ page 50. Rejecting Calls You can reject calls which you do not wish to take. The call is then signaled at another definable telep hone (cont act System Support). The telephone rings. Release Press the key. If a call cannot be rejected, your telephone will continue to ring.
Making and Answering Calls Step by Step Using Timed Reminders Precondition: You must have saved a timed remind er Æ page 31. The current time is the time stored. Your telephone rings. Lift the handset and replace it again. If you fail to answer the timed reminder, it repeats five times and is then erased. Turning Do Not Disturb On and Off You can activate the do not disturb function if you do not want the receive any calls.
Making and Answering Calls Step by Step Answering Calls from the Entrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you are authorized to activate a door opener (contact System Supp ort), visitors can open the door themselves by entering a 5-digit code (using a DTMF transmitter or installed keypad ).
Making and Answering Calls Step by Step Activating the door opener: Lift the handset. Enter the code. Dial the entrance telephone number. Enter the five-d igit code. Default code = "0 0000" (contact System Support). or Enter the type of door opener. 1 = enable with ring, 2 = enable w/o ring = You can also open the door without a doorbell ring. Deactivating the door opener: Lift the handset. Enter the code. Dial the entrance telephone number.
Making Calls Step by Step Making Calls Dialing Numbers Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: Replace the handset. or Release Press the key. Caller ID Suppression You can p revent your station number or name from app earing on the displays of external parties you call. The feature remains active until you deactivate it. Lift the handset.
Making Calls Step by Step Talking to Your Colleague With a Speaker Call You can make a loudspeaker announcement through a loudspeaker if connected (ask System Suppor t), or to an internal user with an optiset E system telep hone without any action on their part. Lift the handset. Enter the code. Enter the station number. Activating Tone Dialing (DTMF Suffix Dialing) You can transmit dual-tone multifrequency (DTMF) signals to control d evices such as an answering machine or automatic information system.
Making Calls Step by Step Reserve Trunk If this feature is configured (contact System Support), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call. Lift the handset. Enter the external cod e. The external trunk is busy; you hear a busy signal tone. ap prox. about 5 seconds until the busy tone ends. The trunk is reserved. Replace the handset (on-hook). When the reserved trunk becomes free: Your telephone rings. Lift the handset. You hear the CO dial tone.
Making Calls Step by Step Trunk Flash To activate ISDN-type services and features through the network carrier ’s analog trunks or those of other communications p latforms (such as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number. Precondition: You have set up an external connection via an analog line. Consultation Press the key. LED flashes. Enter the code. Enter the service code and/or telephone numb er.
Calling Multiple Parties Simultaneously Step by Step Calling Multiple Parties Simultaneously Calling a Second Party (Consultation Hold) You can call a second part y while engaged in a call. The first party is placed on hold. Consultation Press the key. LED flashes. Call the second station. Return to the first party: Consultation Press this key and wait two seconds. or (depending on the configuration) Consultation Press the key twice.
Calling Multiple Parties Simultaneously Step by Step Conducting a Conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. Lift the handset. Call the first p arty. Consultation Press the key. LED flashes. Call the second station. Announce the conference. Consultation Press the key. Enter the code. The LED goes out. A tone sounds every 30 seconds to indicate that a conference is in progress.
Calling Multiple Parties Simultaneously Step by Step Transferring a Call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. Consultation Press the key. LED flashes. Enter the number of the party to which you want to transfer the call. Announce the call, if necessary. Replace the handset. ...
Calling Multiple Parties Simultaneously Step by Step Parking a Call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telep hone. This feature is useful if you want to continue a call at another phone. Precondition: You are conducting a call. Press the key. LED flashes. Enter the code. Consultation ... Enter the number of the park slot (0 - 9) and make a note of it.
Making Calls to Stored Destinations Step by Step Making Calls to Stored Destinations Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. Lift the handset. Redial Press this key. If this feature is configured (contact System Support), account codes entered are also saved Æ page 25.
Displaying and Assigning Call Charges Step by Step Displaying and Assigning Call Charges Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: System Support has set up account codes for you. Lift the handset. Enter the code. Enter the account code. If applicable Press this key (may be needed, depending on the configuration; contact System Sup port). Enter the number of the external station. You can also enter the account code during an external call.
If You Cannot Reach a Destination... Step by Step If You Cannot Reach a Destination... Using Callback If a user is busy or is not answering , you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback, • When the other party is no longer busy • When the user who did not answer has conducted another call. Storing a Callback Precondition: You have reached a busy line or noone answers. Consultation Press the key. LED flashes.
If You Cannot Reach a Destination... Step by Step The called party can prevent automatic call waiting Æ p age 11. If this feature is configured (contact system support), you will hear the ring tone immediately. Busy Override - Joining a Call in Progress This function is only available if it has been configured by the service technician (contact System Sup port). Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called part y.
Telephone Settings Step by Step Telephone Settings Adjusting the Ring Volume or Press one of these keys while the phone is idle. Press the key. or To raise or lower the volume, keep pressing the keys until the desired volume is set. simultaneously Save. Adjusting the Ring Tone or Press one of these keys while the phone is idle. Press the key. or To adjust the ring tone, keep pressing the keys until the d esired ring tone is set. simultaneously Save.
Telephone Settings Step by Step Locking the Telephone to Prevent Unauthorized Use You can prevent unauthorized persons from using your telephone during your absence. Precondition: You must have configured a personal identification number (PIN) for your telephone Æ page 30. To lock and unlock the telephone: Lift the handset. or Enter the code for "off" or "on". Enter the telephone lock PIN Æ page 30. While the telephone is locked, a special dial tone sounds when you lift the handset.
Telephone Settings Step by Step Saving Your PIN To use the functions • to prevent unauthorized persons from using your telephone Æ page 29 • to use another telephone like your own Æ page 37 • to change your call numberÆ page 38 you need to enter a personal identification number, which you can save yourself. Lift the handset. Enter the code. Enter the current five-digit PIN. If you have not yet assigned a PIN, use the PIN "0 0000" the first time you enter it. Enter the new PIN. Repeat the new PIN.
Saving Station Numbers and Appointments Step by Step Saving Station Numbers and Appointments Storing Station Speed-Dial Numbers You can store the ten numbers which you use the most and dial them using your own station speed-dial numbers: *0 through * 9 Æ page 24. Lift the handset. Enter the code. Enter the speed-dial number you wish to use (* 0 to *9). First enter the external code and then the external station number (wait ap prox. 5 seconds).
Testing the Telephone Step by Step Testing the Telephone Testing the Telephone Functions You can test your telephone functions. Precondition: Your telephone is idle. Lift the handset. Enter the code. If everything is OK, • all LEDs on the telephone start flashing , and • the ringer signal sounds.
Call Forwarding Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system). Special features must be taken into consideration if your telephone operates with HiPath AllServe (system networking via PC network) Æ page 53! Lift the handset. Enter the code.
Call Forwarding Step by Step Using Night Answer When night answer mode is active, for example d uring a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by System Supp ort ( standard night answer service) or by you (temporary night answer service).
Call Forwarding Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact System Support), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network. For example, you can forward your phone line to your home phone after business hours. Lift the handset. Enter the code.
Using Other Functions Step by Step Using Other Functions Sending a Message You can send short text messages to users who have system telephones. Transmitted text messages are signaled in the same way as a callback request on the optiset E entry and optiset E basic models. Lift the handset. Enter the code. Enter the recipient’s internal station number. ... Select the preprogrammed message (which can be changed by System Sup port). Enter the code.
Using Other Functions Step by Step Using Another Telephone Like Your Own Other people can temporarily use your telephone for outgoing calls as though it were their own. Lift the handset. Enter the code. Enter the other user’s station number. Enter the other user’s telephone lock PIN. Dial the external number. This state is canceled at the end of the call.
Using Other Functions Step by Step Change call number (relocate) You can put your call numb er on every other available telep hone when it is set up (ask System Support). Your previous telephone then receives the old call numb er of your new telephone. The call numb er together with the settings (e.g. programmed keys) of the telep hone are changed. Precondition: Your old and new telephone are the first telephones at each connection. The telep hone are in id le st ate.
Using Other Functions Step by Step Resetting Services and Functions (System-Wide Cancellation for a Telephone) There is a general reset procedure for activated functions. The following functions are canceled, if they were activated: • • • • • • • • • • Forwarding on Advisory msg. on Ringing group on Hunting group off Suppress call ID Waiting tone off DND on Ringer cutoff on Messages received: View callbacks Lift the handset. Enter the code.
Using Other Functions Step by Step Silent Monitor If this function has been configured (contact System Support), you can join a call already in progress at an internal station and listen in unnoticed. Lift the handset. Enter the code. Enter the internal station number. Monitoring a Room A telephone can be used to monitor a room. The function must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room.
Using Other Functions Step by Step Activating Functions for Another Telephone If this function has been configured (contact System Support), you can turn the following functions on and off for other telephones. This feature is also known as associated service.
Using Other Functions Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact System Support), you can lock other telephones to prevent unauthorized use, and later unlock them again. You can use this function to unlock the telephone for users who have locked their telephones and then forgotten their PINs. Lift the handset. Enter the code. Enter the internal number of the telephone that you want to lock or unlock. Enter the code for "Changeover on".
Using Other Functions Step by Step • • • Do not disturb, code: *97/#97 Æ page 13 Speed-dialing, code: *7 Æ page 24 Associated service, code: *83 Æ page 41 Precondition: You have a telephone that uses tone dialing (DTMF dialing) or you can switch your telephone to tone dialing. The telephone is not connected to the system. Set up a call to the system. Enter the station number (contact System Support).
Using Other Functions Step by Step Controlling Connected Computers or Other Programs and Telephone Data Service (For HiPath 3500/3550/3700/3750 only) If this function has been configured (contact System Support), you can control connected comp uters or programs running on them, such as hotel services or information systems, from your telephone. Precondition: You have set up a connection. Press the key. LED flashes. Enter the code.
Using Other Functions Step by Step Controlling Relays If this feature is configured (contact System Supp or t), you can turn up to four relays on an off to control different facilities (such as a d oor opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.
Using Other Functions Step by Step Answering the page from the nearest telephone: Lift the handset. Enter the code. Enter your own station number. Enhanced Paging Equipment (Hipath 3700/ 3750 Only) Paging: Lift the handset. Enter the code. Enter the number of the party you want to p age. Answering the page from the nearest telephone: Lift the handset. Enter the code. Enter your own station number.
Team and Executive/Secretary Functions With Assigned Trunk Lines Step by Step Team and Executive/Secretary Functions With Assigned Trunk Lines If this function has been configured (contact System Support), you belong to a team of users for whom special trunk lines exist. You can then conduct your calls as usual via the trunk assigned to you. In addition, you can also activate call forwarding or a ring transfer for the lines of your group.
Team and Executive/Secretary Functions With Assigned Trunk Lines Step by Step If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized. Transferring Calls Directly to the Executive (Only in an Executive/ Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.
Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (contact System Support), you belong to one or more groups of users who can each be reached under a hunt group or group call number. Incoming calls are signaled on all group member telephones in the order in which they are received ( hunt group) or simultaneously (= group call) until one member of the group accepts the call.
Using Other Team Functions Step by Step or Enter a group/trunk number to directly "leave or join". If you d eactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong , a special d ial tone sounds when you lift the handset. Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team from your telep hone even while engaged in another call.
Using Other Team Functions Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact System Support), you belong to a group of users (agents) to whom calls are distrib uted. An incoming call is always assigned to the agent who has had the longest break without a call. Logging on and off at the beginning and end of your shift: Lift the handset. or Enter the code for "Log on" or "Log off". To log on, enter your identification number ("Agent:").
Special Functions in the LAN (PC network) Step by Step Special Functions in the LAN (PC network) If your telephone is operating in a HiPath AllServe environment, multiple Hicom 150 H systems are interconnected via a LAN (Local Area Network, e.g . p ropriet ary PC network). Your telephone calls are conducted via the LAN (PC network). If this is the case, you must take certain special features into consideration when performing these functions. These are described below.
Special Functions in the LAN (PC network) Step by Step Transferring Call Forwarding You can activate/d eactivate call forwarding Æ page 33 for your telephone from other HiPath AllServe telephones. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected. Enter. Enter the (DISA) call number of your telephone. Enter. Activating this function: Enter the code.
Special Functions in the LAN (PC network) Step by Step Using Night Answer If authorized (contact System Supp ort), you can define telephones in other HiPath 3000 communications platforms as the night answer Æ page 34. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 to which the night answer telephone is connected. Enter. Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service. Enter.
Special Functions in the LAN (PC network) Step by Step Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ page 50. Saving the telephones for the ringing group: Lift the handset. Enter the code. Enter the call number. Enter. Removing all telephones in call ringing group: Lift the handset. Enter the code.
Special Functions in the LAN (PC network) Step by Step Controlling Relays If this feature is configured (contact System Support), you can also control relays Æ page 45 in other HiPath 3000 communications platforms. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 in which the relay is to be controlled. Enter. Enter the (DISA) call number of the telephone from which you wish to control the relay. Enter. or Enter the code for "on" or "off". ... 56 Enter the relay.
Special Functions in the LAN (PC network) Step by Step Opening the Door If this feature is configured (contact System Supp or t), you can also activate the door opener Æ page 14 in other HiPath 30 00 communications p latforms. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 in which the door is to be opened. Enter. Enter the (DISA) call number of the telephone from which you wish to activate the door opener. Enter. Enter the code.
Documentation Documentation Ordering Operating Instructions (Not for U.S.) Additional copies of these operating instructions can b e ordered from the Siemens sales department: • Printed copy in an accessory pack, order number A31003-M1550B829-5-7619 (also available in other languages), • On CD in HTML and PDF format, order number P31003-H1012-C130-*6Z19 (7 languages included). Contact system Support for information and ordering instructions.
Fixing Problems Fixing Problems Telephone Maintenance • • • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. If the telephone is very dirty, clean it with a d iluted neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only). Never use cleaners containing alcohol, cleaners that corrod e plastic, or abrasive powders.
Index Index A accessories ................................................. 58 account code .............................................. 25 adap ters ....................................................... 58 agents .......................................................... 51 announcement ........................................... 17 answering a timed reminder .................... 13 appointment ................................................ 31 assigning a DID number ...........................
Index G group call .....................................................49 H HiPath AllServe actuators ..................................................56 group call .................................................52 hunt group ...............................................52 night answer ...........................................54 opening the door ....................................57 relays ........................................................56 ringing group ...................................
Index reserving a trunk ........................................ 18 resetting functions ..................................... 39 resetting services ...................................... 39 ring tone ...................................................... 28 ring transfer in an executive/secretary team ............ 48 ring volume ................................................. 28 ringing group ............................................... 50 room monitor ..............................................
% Quick-Reference Operating Instructions (Appendix)
1P A31003-H1012-C103-3-7619 The information in this document contains general descriptions of the technical options available, which do not always have to be present in individual cases. The required features should therefore be specified in each individual case at the time of closing the contract. Ref. No.: A31003-H1012-C103-3-7619 • Printed in the Federal Republic of Germany • BA 25.02.2002 Subject to availability. Rig ht of modification reserved..
û HiPath 3000 HiPath AllServe Hicom 150 E/H optiset E entry Quick-Reference Operating Instructions
Overview of Functions and Codes (Alphabetical) Overview of Functions and Codes (Alphabetical) The table below lists all available functions. If these functions have been configured (cont act System Support), they can be called by entering a cod e or p ressing a function key. Functions Operating Steps Accept a waiting call (camp-on) Terminate second call, 1.
Overview of Functions and Codes (Alphabetical) Functions Operating Steps Control relay on/off / Conversation (entrance telephone) Open door ... / after 30 seconds Int. Int. Consult Door release on Int. + Cod e Door release off Int. DND on/off / / DTMF dialing / Tone dialing Consult Ending a call / Release Group call, leave / / Group Group call, join / / Group Hotline Making calls Stn No. / Stn No. Monitoring (only U.S.) Int. Night answer on Int.
Overview of Functions and Codes (Alphabetical) Functions Operating Steps (Time, e.g . 0905) Save timed reminder Delete timed reminder answering a timed reminder Saving a PIN Old code Send message Int. Delete / accept (sent) message ... / Speaker call Intern Speaker call / HF answerback Int. Star t conference Stn No. Stn No. The other party does not respond 1. Continue the call Consult Add a part y to the conference (max. five) Consult / / Consult Consult / / 2x Consult Stn No. etc.
