HiPath 4000 optiPoint 410 economy optiPoint 410 economy plus optiPoint 410 standard Operating Instructions
About these Operating Instructions About these Operating Instructions These Operating Instructions describe the use of the optiPoint 410 economy/economy plus/ standard in conjunction with the HiPath 4000 Communication Server, Version 3.0. They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone.
About these Operating Instructions Labels The CE symbol certifies compliance of this equipment with the EU directives. This device has been manufactured in accordance under a certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.
Contents Contents About these Operating Instructions . . . . . . . . . . . . . .2 Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Basic Usage Instructions . . . . . . . . . . . . . . . . . . . . . .10 The optiPoint 410 economy/economy plus/standard control panel. . . . How to use this user guide . . . . . . . . . . . . . . . . . . . . . . .
Contents Using the callback function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Storing a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rejecting a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking/cancelling saved callback requests . . . . . . . . . . . . . . . . . Store call numbers and sequences on the key . . . . . . . . .
Contents System-wide parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parking a call automatically and taking it at a later date . . . . . . . . . . Parking a call manually and then taking it at a later date . . . . . . . . . Taking a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parking is not possible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . If You Cannot Reach a Destination . . . . . . . . . . . . .
Contents Using Other Functions . . . . . . . . . . . . . . . . . . . . . . . . 83 Using a different telephone in the same way as your own . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Logging on to a different telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifying yourself with PIN and dialing . . . . . . . . . . . . . . . . . . . . . Deactivating identification at the other telephone . . . . . . . . . . . . . . . . . Identification with the chip card. . . . . . . . .
Contents Forwarding calls for lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Storing and activating station variable call forwarding for a line . . 102 Storing and activating a station fixed call forwarding destination for a line . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Reactivating station fixed call forwarding for a line (without storing a different destination) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Special functions for One Number Service . . . . . 117 Labeling, documentation and accessories. . . . . . 118 Labeling Key Fields (not used in US) . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Attaching a Station Number Label (not valid for US) . . . . . . . . . . . . . . 119 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Advice for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Care of the telephone . . . . . .
Basic Usage Instructions Basic Usage Instructions The optiPoint 410 economy/economy plus/standard control panel Handset Display Fixed function keys Speaker for open listening Keys for telephone settings Handsfree microphone (optiPoint 410 standard only) Key for scrolling to functions Dialing keypad Key for confirming a function Permanently assigned function keys for basic, enhanced, multiline and team functions (example): program/service Call pickup Call pickup Redial Call park Call park Mailbox
Basic Usage Instructions Step by Step How to use this user guide The operating procedures are presented in a logical sequence in the colored column. The symbols used have the following meanings: n Lift the handset. t Replace the handset. o Enter number or code. u or v program/service Press the key. Speaker Press the key that is lit. Executive Press the key that is flashing. : The selection option is shown on the display. Confirm with key :. : Look for the selection option.
Basic Usage Instructions Step by Step How to activate functions ... directly Certain functions can be selected directly in the idle state, for example: > > UK: Var. call forw. on? US: Act. FWD-VAR-ALL-BOTH? : Make your selection with < > and confirm it with : :. Other functions can be selected directly in certain call situations. You dial a number but the other party is busy: Callback? : Confirm with :. Dial again? : Make your selection with < >, confirm it with : or > and dial another number.
Basic Usage Instructions Which functions can be used? Basic and enhanced functions You can use all of the communication platform’s basic and enhanced functions that are offered in the dialog on the display, in the service menu, in a main menu and on the function keys. Additional multiline and group functions page 88 These are configured by the service personnel. You can use the multiline and group functions in addition to the basic and enhanced-convenience functions.
Basic Usage Instructions Step by Step Optional main menu Your system administrator can provide a customized key to give you access to a main menu. On this main menu you can choose from the following options: Main menu > > > Speed dial features? > > > Program/Service? More features? View active features? Press the key. : Use functions such as the redial or speed dial features. : Launch functions such as forwarding or code input. : View active features such as forwarding or do-notdisturb.
Making Calls – Basic Functions Step by Step Making Calls – Basic Functions Answering calls Answering a call with the handset The telephone rings. The caller is displayed. n Lift the handset. Answering a call via the speaker key (speakerphone) This function is only available with optiPoint 410 standard. The telephone rings. The caller is displayed. Speaker Press the key. The lamp lights up. You are in speakerphone mode. u or v Increase or decrease the volume.
Making Calls – Basic Functions Step by Step Switching to speakerphone This function is only available with optiPoint 410 standard. Precondition: You are making a call with the handset. and t Press the speaker key and release, then put the handset down and continue the call. Speaker Switching to the handset This function is only available with optiPoint 410 standard. Precondition: You are on the phone in speakerphone mode. n Lift the handset. Continue the call.
Making Calls – Basic Functions Step by Step The called party is busy or does not answer: t Replace the handset. Dialing with the handset on-hook p Internal: Enter the number. External: Enter the access code and the number. The called party answers. The call is on your speaker: n Lift the handset. or When handset is on-hook: speakerphone (only available with optiPoint 410 standard). The called party is busy or does not answer: Speaker Press the key. The lamp goes out.
Making Calls – Basic Functions Step by Step Last number redial If your telephone is configured for this type of redialing, each number dialed is saved for possible redialing. Last no. redial or p Enter the code! Press the key. Enter your individual code for Last Number Redial (if necessary, ask the service personnel). The other party answers: n Lift the handset. or With the handset on-hook: speakerphone (only available with optiPoint 410 standard).
Making Calls – Basic Functions Step by Step Setting up a conference call: Conference? : Confirm. An alerting tone indicates that all three users have been interconnected to form a conference circuit. Transferring a call If the person you are conversing with wishes to be transferred to one of your colleagues, you can transfer the call to this third party. Extending the call with prior announcement: Consultation? : Confirm.
Making Calls – Basic Functions Step by Step Call Forwarding If your telephone belongs to an ONS group (One Number Service page 117), please note the following features: Call forwarding can be set up on any telephone in the ONS group and then applies for all telephones in the ONS group. Call forwarding between two telephones in an ONS group is not possible.
Making Calls – Basic Functions Step by Step When forwarding is activated you can see the following display in the idle menu: Forwarding type Display message Station fixed forwarding Forwarding to e.g.
Making Calls – Basic Functions Step by Step Station fixed forwarding If you have programmed a forwarding destination for station fixed forwarding, you can activate and deactivate the forwarding facility either in the program/service menu or with a forwarding key configured by your service personnel. The programmed forwarding destination remains valid until you change or delete it.
Making Calls – Basic Functions Step by Step or > Deactivate? : Select and confirm. Station fixed forwarding is deactivated. Fixed forwarding off Output on first line display. If station variable forwarding was previously programmed and activated, it is deactivated and the forwarding destination is deleted. Deactivating station fixed forwarding in the idle menu You can also deactivate station fixed forwarding in the idle menu.
Making Calls – Basic Functions Step by Step Station variable forwarding With station variable forwarding you can choose between 6 different types of call forwarding: • Station variable unconditional/all forwarding – forwarding for internal calls only – forwarding for external calls only – forwarding for both internal and external calls • Forwarding for busy (int/ext) • Forwarding after no answer (int/ext) • Forwarding for busy and ring no answer The forwarding types are mutually exclusive except for forwa
Making Calls – Basic Functions Step by Step FWD-ALL-INT off Output on first line display. Next forwarding type? > Output on second line display. : To select the next station variable forwarding type. FWD-ALL-EXT off Output on first line display. Next forwarding type? > Output on second line display. or > To edit the current station variable forwarding type. Output on first line display. FWD-ALL-EXT off Enter destination: Output on second line display.
Making Calls – Basic Functions Step by Step Activating station variable forwarding Station variable forwarding is automatically activated when the forwarding destination is programmed. Unconditional variable programming can also be activated in the idle menu. > > UK: Var. call forw. on? US: Act. FWD-VAR-ALL-BOTH? : Select and confirm while the phone is idle. : p Enter the number of the destination. If you enter a cross-system number, you must press r after entering the number. : Confirm.
Making Calls – Basic Functions Step by Step Deactivating station variable forwarding in the idle menu You can also deactivate the following station variable forwarding types in the idle menu: • Station variable forwarding • Forwarding for internal and for external > > UK: Call forwarding off? US: Deact call forwarding? : Select and confirm while the phone is idle. Forwarding : is deactivated and the forwarding destination is deleted.
Making Calls – Basic Functions Step by Step Answering a callback request Precondition: A callback request has been saved. The telephone rings. The Cancel Callback message informs you that this is a callback. n Lift the handset. You hear ringing tone. or Speaker Press the key. The lamp lights up. You hear ringing tone. You are in speakerphone mode (only available with optiPoint 410 standard). Rejecting a callback request The telephone rings.
Making Calls – Basic Functions Step by Step Store call numbers and sequences on the key A user can store access codes, PIN numbers and call numbers on a redial or destination dial key simultaneously in a sequence, and then dial by simply pressing that key. Example of a sequence: Call transfer type + destination call number. Save on redial program/service Press key. Saved no. redial Press key. New entry? : Confirm. p e.g.
Making Calls – Basic Functions Step by Step Enter the number with pause (example) p Enter the number > Enter Pause? : Select and confirm. A "P" appears in the display. p Enter more numbers or enter number with automatic call-back (Example) > Enter Consult? : Select and confirm. "RF" appears in the display p Add destination call number If you press this key when a call is in progress, a call-back operation is executed immediately.
Making Calls – Basic Functions Step by Step Quit function without change > : Select and confirm. The function is aborted without any Return? change. You can dial the saved telephone number or sequences by pressing a single key page 32. The maximum number of characters in the destination dial key is 22. Note: The length of a pause is 3 characters. Label the keys that have already been assigned page 118.
Making Calls – Basic Functions Step by Step Dialing with repertory keys Precondition: You have saved a number on a repertory dialing key page 31. Press the key with the saved number. If the number is on the second level, press the shift key beforehand. The other party answers: n Lift the handset. or With the handset on-hook: speakerphone (only available with optiPoint 410 standard).
Making Calls – Basic Functions Step by Step Telephone settings Adjusting the ringer volume Ringer volume? u or v Press one of the keys when the telephone is idle. : Confirm. u or v To increase/decrease the volume: keep pressing the keys until the desired volume level has been reached. : Save. Adjusting the ringer pitch > Ringer pitch? u or v Press one of the keys when the telephone is idle. : Select and confirm.
Making Calls – Basic Functions Step by Step Adapting the speakerphone function to the acoustics of your room This function is only available with optiPoint 410 standard. To improve the clarity of voice transmission during speakerphone conversations, you can adapt the microphone sensitivity of your telephone to suit the acoustics of your room ("normal room"/"reverberating room"/ "soundproofed room"). u or v Press one of the keys when the telephone is idle. > UK: Hands-free mode? : Select and confirm.
Making Calls – Basic Functions Step by Step Selecting the language for user prompts (displays) Your HiPath 4000 system can be configured for up to five different languages. The first language programmed is the default. If your telephone has a language key, you can program a different language. The period of time for which the other language remains active depends on the language option that has been configured.
Making Calls – Convenience Functions Step by Step Making Calls – Convenience Functions Answering Calls Group call and pickup If a member of a pickup group does not answer a call within 15 seconds (depending on the system), the other members of the team hear an alerting tone. Telephone in the idle state: The telephone rings. The display shows: "Call for...". n and Call pickup Lift the handset and press the call pickup key. You have now taken over the call.
Making Calls – Convenience Functions Step by Step p Enter the station number of the telephone for which you wish to (or have been requested to) pick up the call. In this way you pick up the call. Having the number of the called station displayed If the number of the station for which you (as a member of a call pickup group) wish to pick up a call does not appear on the display, you can enter the code for "Display on request" after lifting the handset.
Making Calls – Convenience Functions Step by Step Answering a call on the headset This function is not available with optiPoint 410 economy. Precondition: The headset is connected. The headset key has been configured. Headset The lamp flashes when a call is received. Press the key to answer the call. Ending the call: Headset 38 Press the key. The lamp goes out.
Making Calls – Convenience Functions Step by Step Dialing/Making Calls Using a call list (missed calls) If your telephone belongs to an ONS group (One Number Service page 117), please note the following features: A Call Log is kept for all telephones in an ONS group. The Call Log can be queried by all internal parties in the ONS group with a system telephone. If you cannot take an external and/or internal call, this unanswered call is entered in the call log (see also page 41).
Making Calls – Convenience Functions Step by Step The first call in the call log is displayed: User 32456 Hardy G. Busy 25.10. 15.30 > Date and time of the entry and reason for the entry. The display begins with the most recent (unanswered) call. If the party has called more than once, the number of times this party called is displayed. Displaying further calls from the list: > Next call? : Select and confirm. Ending call log viewing: program/service Press the key. The lamp goes out.
Making Calls – Convenience Functions Step by Step "Missed calls" key Precondition: Your service personnel has configured a call log and a key for "missed calls" (unanswered calls) for your telephone. The lamp lights up. You have unanswered calls. Press the key. Missed calls The first call in the call log is displayed: Caller 32456 Mueller V. free Current status, date and time of entry. The display begins with the most recent unviewed callback request.
Making Calls – Convenience Functions Step by Step Speed-dial Dialing with individual speed dialing numbers Short dial numbers can contain command or access code sequences, and they can be linked to other short dial numbers (For more information, see page 73). Precondition: You have saved individual speed dialing numbers page 73. Press the key. The lamp lights up. program/service g Enter the service code. or > Use speed dialing? : Select and confirm. and d.m Enter the speed dialing number.
Making Calls – Convenience Functions Step by Step Using the mailbox Callers who dialed your number during your absence can leave a reminder message in your mailbox. You will also find mail server voice/fax messages in your mailbox (if this facility is available). Retrieval from mailbox The lamp is lit if there are new entries in the mailbox. Press the key. The first entry is displayed. Keep pressing the mailbox key to see the other messages.
Making Calls – Convenience Functions Step by Step Using the mailbox function (optional) Users with a mailbox (HiPath Xpressions) can use it by calling the messaging extension, for example, set up call forwarding types and check available messages. Spoken user prompting directs you to all available functions. If call forwarding is active, the messaging extension is shown on the display. Information on call forwarding can be found on page 80.
Making Calls – Convenience Functions Step by Step During a Call Using the call waiting function When you are expecting an important call, you should activate the call waiting function. A waiting call is signaled to you if you are on the phone. You can then either accept or disregard the waiting call. Activating/deactivating call waiting Press the key. The lamp lights up. program/service fe Enter the service code. or > > Feature settings? Camp-on? : Select and confirm. : Select and confirm.
Making Calls – Convenience Functions Step by Step Ending the waiting call, retrieving the first call: Press the key. Disconnect or t n Replace the handset and lift it again. Accept service menu-controlled second call Precondition: You are on the phone. A second call is activated. No "Accept call" or "Switch" key page 47 is programmed. A second call is shown on the display with name / telephone number and signalled through an alerting tone.
Making Calls – Convenience Functions Step by Step Using the switchover button The switchover button that must be configured by your system administrator can be used for the following functions: • consultation (return to the call being held or the conference being held) • toggling • accepting a waiting call • accepting a group call Waiting call You hear a call-waiting tone. Information about the call appears in the display. Switchover Press the flashing key to accept the waiting call. The lamp is on.
Making Calls – Convenience Functions Step by Step Re-indication During an internal or external waiting call or consultation, you can have information about the first call - call number or subscriber name - shown briefly in the display. Your service personnel must install a key for re-indication beforehand. The display can be assigned for terminal devices with or without line keys. n During a waiting call or consultation.
Making Calls – Convenience Functions Step by Step Station controlled conference In a station controlled conference you can include up to 8 internal and external users. Users with system telephones can execute or use all of the following functions. ISDN telephones and external users are passive users - they can only be included in an existing conference. You can include users and conferences from a distant system in your conference. The distant users can set up and extend their own conference.
Making Calls – Convenience Functions Step by Step Setting up a conference You can set up a conference from any of the following types of connection: • single call • consultation call • waiting call Starting a conference from a single call You want to set up a conference. You receive a call. or p You call another user. > Start conference? : Select and confirm. p Call the second user. Announce that a conference is to be set up. Conference? : Confirm. You will receive the message "1 is your position".
Making Calls – Convenience Functions Step by Step > Answer camp-on? > Conference? : Select and confirm. You are connected to the second caller. The other caller waits. : Select and confirm. You will receive the message "1 is your position". All members are interconnected in a conference circuit.
Making Calls – Convenience Functions Step by Step or > Release and return? : Select and confirm to release the consultation call and return to the conference. Accepting a waiting call and adding it to the conference If you receive a waiting call during the conference (call waiting function is activated), you can add this user to the conference. An alerting tone is audible. The lamp flashes. Press the key. You are connected to the waiting caller. The conference is placed on hold.
Making Calls – Convenience Functions Step by Step p Call a user and announce that you are transferring the conference. > : Select and confirm. Transfer conference? You are disconnected from the conference. t Replace the handset. During the conference You are taking part in a conference with 3 to 8 members and you wish to know about the other members or to disconnect a member. Viewing member information > View members? No. member No. > : Select and confirm.
Making Calls – Convenience Functions Step by Step > : Select and confirm. Hold? The conference will be put on hold. The following message is displayed: 1st line: "Conference", 2nd line: "On hold". Press the line key on which the conference is being held - you are reconnected to the conference. Line Entering commands with tone dialing (DTMF suffix dialing) This feature is not applicable for UK and other countries using tone dialing (default).
Making Calls – Convenience Functions Step by Step System-wide parking On the HiPath 4000, you can park up to 10 internal and/ or external calls and take them at another telephone.
Making Calls – Convenience Functions Step by Step Parking a call manually and then taking it at a later date You can manually park a call to your telephone at a free parking position and take it at your telephone or another telephone at a later date. This function can also be used with telephones that do not have a display. Parking via the keypad : Confirm. Consultation? p Enter the system code for system parking (if you have any problems ask the service personnel). Enter the code! d ...
Making Calls – Convenience Functions Step by Step Taking a parked call Via the keypad n Lift the handset or use the speakerphone function (only available with optiPoint 410 standard). p Enter the system code for "system parking" (if you have any problems ask the service personnel). Enter the code! d ... m Enter the parking position number (0 to 9) you have noted and continue the call.
Making Calls – Convenience Functions Step by Step Parking is not possible If all the parking positions or the selected parking position are occupied, or there is some other reason why parking is not possible, an acoustic warning and a visual warning are output. Automatic parking If all the parking positions are occupied, a display message indicating that all the parking positions are occupied is output, as is a continuous tone. Return to held call? : Confirm and continue the call.
Making Calls – Convenience Functions Step by Step If You Cannot Reach a Destination Camping on a colleague’s call Precondition: The internal party whom you have called is busy. You need to contact this person urgently. > Camp-on? : Select, confirm and wait briefly. Your colleague hears the call waiting tone. The call pickup key flashes on his or her telephone. If his or her telephone has a display, your name and/or number is indicated. To camp on, you must have the appropriate class of service.
Making Calls – Convenience Functions Step by Step Using HiPath 4000 as an intercommunication system You can voice call an internal HiPath 4000 user via the loudspeaker in his or her telephone to set up a connection. You can also initiate voice calling from consultation.
Making Calls – Convenience Functions Step by Step System-wide voice calling From your telephone, you can voice call any internal user whose telephone provides the speakerphone function (only available with optiPoint 410 standard) or has a loudspeaker. Voice calling to a variable destination A destination subscriber is voice called via his internal call number. n Lift the handset. or with the handset cradled: Hands-free talking.
Making Calls – Convenience Functions Step by Step Voice calling to a fixed destination The system code-number for "voice calling" + the destination call number is programmed onto a repertory key page 74. Press the programmed repertory key. A connection to the destination loudspeaker is immediately set up. The other functions are the same as those for “Voice calling to a variable destination” on page 61.
Making Calls – Convenience Functions Step by Step A connection to the destination loudspeaker is set up immediately, if • there is no busy condition • the handset is cradled • and voice-calling protection has not been activated The called party accepts the voice call by lifting the handset. If the called party presses the loudspeaker key or the line key (if installed), the connection is aborted.
Making Calls – Convenience Functions Step by Step p enter the speed dialing code for the group member in question. The destination telephone's loudspeaker and microphone are automatically activated. . Two-way voice calling to a fixed destination (on repertory key) The system code-number for "two-way voice calling in a group" + the speed calling code for the group destination in question are stored on the repertory key page 74. Press the programmed repertory key.
Making Calls – Convenience Functions Step by Step If a group member lifts a handset, he or she is connected to you and the announcement is terminated. If a group member presses the loudspeaker key or the relevant line key for the announcement, he or she is disconnected from the announcement. If the last remaining member of the group presses the loudspeaker key or the line key, the announcement is terminated.
Making Calls – Convenience Functions Step by Step If you have set up station fixed or station variable call forwarding, and if the manually programmed forwarding destinations are not obtainable (for example, because they are busy), then calls are automatically forwarded to the system forwarding destinations.
Making Calls – Convenience Functions Step by Step Programming and activating call-forwarding n Lift the handset. p Enter the code! Enter a code number, say *51, (ask the service personnel). You will hear the dialing tone. p Enter the number of the destination. r Enter the terminating character. You should hear a con- firmation tone, call forwarding has then been activated. t Replace the handset. Activating fixed call-forwarding n Lift the handset.
Making Calls – Convenience Functions Step by Step Call-forwarding via call-forwarding key You can use the call-forwarding key for fixed call forwarding. When programming the forwarding destination, call forwarding is activated when you enter the number of the destination. You can then use the key to switch call forwarding on and off. Programming and activating fixed call forwarding n Lift the handset. p Enter the code! Enter a code number, say *51, (ask the service personnel).
Making Calls – Convenience Functions Step by Step Delayed call-forwarding Installed for the whole system by the service personnel. Requirements: Waiting call must be installed page 45. If you have activated "call-forwarding on busy / timed" or "timed call-forwarding" on your telephone page 24, you will automatically obtain a camp-on busy tone if there is a waiting call and information about the calling party is shown in the display. This gives you the opp.
Making Calls – Convenience Functions Step by Step UK: Finished? US: Completed? : Confirm. : p Enter the number of the destination. : Confirm. Save? Call forwarding is activated immediately. Storing a destination for fax, PC or busy/ activating call forwarding program/service Destinations? > > > UK: Forward station no.? US: Forwarding station No.? Forward other? Press the key. The lamp lights up. : Confirm. : Select and confirm. : : Select and confirm.
Making Calls – Convenience Functions Step by Step Checking/deactivating call forwarding for another telephone program/service > > > Feature settings? UK: Forward station no.? US: Forwarding station No.? Call forw. - follow me? Press the key. The lamp lights up. : Select and confirm. : Select and confirm. : : Confirm. p Enter the number of the other telephone. UK: Finished? US: Completed? : Confirm.
Making Calls – Convenience Functions Step by Step Checking/deactivating call forwarding for fax, PC or busy program/service > > > > Feature settings? UK: Forward station no.? US: Forwarding station No.? Forward other? Press the key. The lamp lights up. : Select and confirm. : Select and confirm. : : Select and confirm. p Enter the code for the type of call forwarding required. The codes are defined by the service personnel.
Saving Functions and Appointments Step by Step Saving Functions and Appointments Saving individual speed dialing numbers You can save a number on each of digit keys 0 to 9 and then dial these numbers at the push of a button page 42. Extension A short dial number can contain several access codes and a reference to other short dial numbers besides the destination call number. This way, you can link up to 10 short dial numbers. Example 1 You want to activate a night variant comfortably.
Saving Functions and Appointments Step by Step and then refer to a second short dial which contains for example, an LCR access code and the destination call number. For example, you can program the following sequence on the short dial number 1: *3(PIN access code) + 12345678901 (PIN) + *55 (short dial code) + 5 (the number of the next short dial that you wish to use). The program for entry of the short dial 5 9 (LCR access code) + 156192317 (destination call number).
Saving Functions and Appointments Step by Step > : Select and confirm one of the system functions prompt- New function: ed. : Confirm. Save? Keys that have been preprogrammed by the service personnel cannot be changed. Then "Return?" is shown. You can now activate the function directly by pressing the key. For functions, such as call waiting, that can be alternately activated/deactivated, you activate the function when you press the key and subsequently deactivate it when you press the key again.
Saving Functions and Appointments Step by Step Cancelling a saved reminder: Press the key. The lamp lights up. program/service k Enter the service code. or > Reminder? > Next reminder? : Select and confirm. A saved timed reminder is displayed. : Confirm (if you have saved several timed reminders). and > : Select and confirm. Delete? program/service Press the key. The lamp goes out. Timed reminders Precondition: You have saved a timed reminder page 75.
Making project calls Step by Step Making project calls External calls can be assigned to specific projects. Precondition: Project numbers (from 1 to 5) have been configured for specific projects and you have a code for the project in question. Setting up a project call Press the key. The lamp lights up. program/service p Enter a service code between 61 (for project number 1) and 65 (for project number 5). p Enter the PIN. or Press the key. The lamp lights up.
Making project calls Step by Step Call duration display (cost display) The call duration display is configured by the service personnel. The display shows either the duration of the call or the cost of the call. The display can be switched off. The call duration is shown in the first line display on the right with format HH:MM:SS. The display appears ten seconds after the call has begun. The cost display feature must be applied for from the network operator and configured by the service personnel.
Private Sphere/Security Step by Step Private Sphere/Security Activating/deactivating do not disturb If you do not wish to receive incoming calls, you can activate the do not disturb function. Internal callers then hear busy tone, while external callers are forwarded to the attendant. The service personnel can also set up destinations for forwarding internal and external calls, such as to your mailbox.
Private Sphere/Security Step by Step Activating/deactivating stop voice calling You can prevent other persons from making direct calls to you. Any attempt to address you directly via the loudspeaker will be changed to a normal call. Press the key. The lamp lights up. program/service fg Enter the service code. or > > Feature settings? Voice call protect? : Select and confirm. : Select and confirm. and Activate? : Deactivate? : or Confirm.
Private Sphere/Security Step by Step Malicious call holding You can trace a malicious external caller. The caller’s number can be registered during the call or for up to 30 seconds after the call. Do not replace the handset. Press the key. The lamp lights up. program/service lg Enter the service code. or > > : Select and confirm. : Select and confirm. More features? Call tracing? If malicious call holding was successful, your network carrier will have the saved data.
Private Sphere/Security Step by Step When the telephone is disabled in this way, a special dial tone is audible when the handset is lifted. Internally (within HiPath 4000), dialing is possible in the usual way. Enabling the telephone again: Press the key. The lamp lights up. program/service jk Enter the service code. or > > PIN / COS? Change COS? : Select and confirm. : Select and confirm. and p Enter the PIN (code number). Input is followed by the display: "Executed".
Using Other Functions Step by Step Using Other Functions Using a different telephone in the same way as your own You can log on to another telephone belonging to the HiPath 4000 system via a personal identification number (PIN) (also telephones of networked HiPath 4000 systems, for example, at other branches of your company).
Using Other Functions Step by Step With the display "Enter station no." or "Enter ID", you are requested to enter the PIN. Entering the PIN for your own HiPath 4000 system: p Enter internal PIN. or Entering the PIN for another HiPath 4000 system area within the integrated network: p Enter the 2-digit node code for your own HiPath 4000 system (ask the service personnel). Enter the code! pr Enter your own number and press the pound key. pr Enter the network-wide PIN and press the pound key.
Using Other Functions Step by Step Identification with the chip card Precondition: You have been assigned a chip card by your system administrator for logon at other telephones. The optiPoint 410 at which you wish to log on must be equipped with a chip card reader (optiPoint signature module). Within your own HiPath 4000 (not used in US) system: Insert the chip card. All lamps light up briefly. "ID card" and the number of the home station are indicated on the display.
Using Other Functions Step by Step Shift connection to another telephone You can shift the connection of your optiPoint 410 along with all its functions and features to another optiPoint 410. The "home telephone" is deactivated and the "guest telephone" becomes "your" telephone. The original connection of your "guest telephone" is also deactivated. Its call number should therefore be programmed by the service personnel during "no log in" to a "re-direct system".
Using Other Functions Step by Step Log off through the "home telephone" If you have forgotten to log out of the "guest telephone", you can still log out through the "Home-Telephone". The following message is displayed: "Mobile forced logoff" "Cancel mobility?" Cancel mobility? : Confirm. p If necessary, enter the "Mobility cancel pw". The "home connection" is re-activated and you can make calls again.
Making multiline calls Step by Step Making multiline calls Using line keys Line keys are configured by the service personnel. The station number of each station user is assigned to a line and is the primary line of that team member. The same line is configured on the line keys of the other station users as a secondary line. Each station user can use any of the line keys that are available. Numbers that have been saved on your telephone can only be used for line key dialing on your own telephone.
Making multiline calls Step by Step The different states of line key lamps The lamp is not lit – the line is free and can be used. Line or The lamp is lit – line is busy. Line or The lamp is flashing – a call is on the line: answer the call. Line or The lamp is flashing faster – a call is on hold. Line or Line The lamp is flashing fastest – a call ist forwarded. Preview You are speaking on one line. A call is incomming on another line key.
Making multiline calls Step by Step Taking calls on line keys If several calls are received at the same time, you can take the calls in the order in which they are offered to you - or you can give priority to certain calls. Precondition: The service personnel has specified the sequence in which incoming calls are answered. Taking calls in the order offered Your telephone rings (ringing signal). The caller is displayed, for example, "3235 Brown". The lamp for the relevant line key flashes rapidly.
Making multiline calls Step by Step Activating/deactivating ringer When you are making a call on a line, you may be disturbed by the ringing signals for other incoming calls. If ringer cutoff has been configured, your telephone does not ring. Incoming calls are then signalled by the flashing of the line keys. With the Ringer Cutoff key configured: Ringer cutoff To activate ringer cutoff: Press the key. The lamp lights up. The telephone does not ring for incoming calls.
Making multiline calls Step by Step Dialing with line keys Your telephone can be configured with either automatic or selectable line seizure. The service personnel specifies whether a line (and which line) is seized automatically when the handset is lifted or when speakerphone (only available with optiPoint 410 standard) is activated. The display "Please select a line", that you receive after lifting the handset or pressing the loudspeaker key, instructs you to seize a line.
Making multiline calls Step by Step Redialing on a particular line (saved numbers) If this type of redialing is configured on your phone, you can save a number to be redialed later on a particular line page 95. The saved number can be dialed with the line key and the redial key. Seizing the line for the saved redial number n Lift the handset. or Speaker Press the key (only available with optiPoint 410 standard). You will be told to press the line key: "Please select".
Making multiline calls Step by Step Redialing on a particular line (last number dialed) If this type of redialing is configured on your phone, every last number dialed is automatically saved with the current line for redialing. Seizing the line for the desired last number dialed n Lift the handset. or Speaker Press the key (only available with optiPoint 410 standard). You will be told to press a free line key: "Please select". Line Press the desired line key. The lamp lights up. Redialing Last no.
Making multiline calls Step by Step Storing a number for "Redialing on a particular line" Precondition: "Redialing with saved number" has been configured, not "Redialing with last number dialed". Storing a selected number or the number of a caller You have called someone on a particular line and are still talking to them. Or you have been called by someone whose number has been transmitted, and you are still talking to them. Saved no. redial Press the key. The number is now saved for the current line.
Making multiline calls Step by Step Checking the mailbox Example: The lamp for mailbox key 1 lights up when there are new entries in the mailbox that have not yet been viewed. Press the key. The first entry is shown. To view further entries press the "Mailbox 1" key again. Mailbox 1 Answering a callback request Jones TH 29.01 > The callback request is displayed. Call 13:12 Output? : Select and confirm. The person is called on this line. Next entry There is more than one entry in the mailbox.
Making multiline calls Step by Step Identifying the line used If several lines are seized at the same time, you can find out which line you are conversing on. With the Show Used Line key configured: Press the key. Show used line Via the program/service key: Press the key. The lamp lights up. program/service lj Enter the service code. or > > More features? Show used line? : Select and confirm. : Select and confirm. The number and status of the line currently in use are displayed.
Making multiline calls Step by Step Ending a call on a line key t Replace the handset. or Press the key that is lit. Speaker Adding another party to a line (conference) Precondition: There is a call on one of the lines. The line key lamp is lit. Press the line key. Conference tone can be heard by you and by the users who are already connected. All three parties can now talk to one another. The lamp remains lit.
Making multiline calls Step by Step or > > More features? Privacy is off? : Select and confirm. : Select and confirm. Bridging is now permitted. Preventing bridging Even if the Privacy function has not been configured for your telephone, you can still prevent busy bridging. The Privacy function applies to the call in progress or to your next call. You are already engaged in a call on a line. or n Lift the handset. With the privacy key configured: Press the key.
Making multiline calls Step by Step Adding a witness During a call, a predefined subscriber can be requested to listen to the call as a "witness" by means of a special "Add witness key". The third party to the call is not informed that the "witness" is listening. A witness cannot participate in the conversation; he or she can only listen in. When configuring and using the Add witness function, make sure you comply with the statutory provisions relating to data protection.
Making multiline calls Step by Step Holding a call on a line key and retrieving it Precondition: You have taken a call on a line key page 90 or you are making a consultation call. Placing on hold: Press the key. Hold or > : Select and confirm. Hold? The line key of the call on hold flashes. The call can be resumed at any telephone programmed with this line key. Retrieving the call: Press the flashing line key. Continue the call.
Making multiline calls Step by Step Picking up a held call A colleague in an open-plan office has put a call on hold on a line key and requests you (verbally) to take over the call. Your telephone does not have a key for this line. n Lift the handset. > Direct call pickup? : Select and confirm. p Enter the station number of the telephone at which the call was held. You automatically pick up this call.
Making multiline calls Step by Step Storing and activating a station fixed call forwarding destination for a line Precondition: The telephone is in the idle state. Line Press the line key for the required line. The lamp lights up. program/service Press the key. The lamp lights up. The settings for station fixed forwarding for every line are identical with the call forwarding function described above. Therefore, for all further steps see page 22.
Making multiline calls Step by Step Cancelling the station fixed call forwarding destination Precondition: The telephone is in the idle state. A station fixed forwarding destination has been saved page 103. Line Only if it is not your primary line: Press the line key for the required line. program/service Press the key. The lamp lights up. The settings for station fixed forwarding for every line are identical with the call forwarding function described above.
Making multiline calls Step by Step Call switching If you intend to leave your workplace for a while or if you don't want to be disturbed, you can activate call switching to divert incoming calls on this line to a destination telephone. A call switching key can be configured for every line. Switching on: Intercept 1 Press the key. The lamp on your telephone and the lamp on the destination telephone will light up. If a call comes, the line key will flash but there is no sound.
Making multiline calls Step by Step or with the handset on-hook: handsfree speaking and open listening (only available with optiPoint 410 standard). Lamp is lit – line partner is telephoning: Press the direct call key. Your line partner hears you knocking. The direct call key on his telephone starts flashing. Jones n When your line partner answers: lift the handset. or With the handset on-hook: handsfree conversing (only available with optiPoint 410 standard). A line partner calls you The lamp flashes.
Making calls in an executive/secretary team (not used in US) Step by Step Making calls in an executive/secretary team (not used in US) Each executive/secretary team is configured by the service personnel. An executive/secretary team can consist of a maximum of 4 executive telephones and 2 secretarial telephones.
Making calls in an executive/secretary team (not used in US) Step by Step or Handset on-hook: speakerphone (only available with optiPoint 410 standard). The procedure is the same for a direct call from the secretary’s office to the executive – with the executive DSS key. Taking a call for the executive in the secretary’s office When a call is received for the executive, the telephone rings in the secretary’s office. n Lift the handset. or Speaker Press the key. The lamp lights up.
Making calls in an executive/secretary team (not used in US) Step by Step Extending a call to the executive Precondition: You have taken a call for the executive in the secretary’s office. Executive Press the DSS key for the executive. You are connected to the executive. Extending the call with prior announcement: Inform the executive that a call is waiting. t Replace the handset. Extending the call without prior announcement: t Replace the handset immediately.
Making calls in an executive/secretary team (not used in US) Step by Step Taking a call on the executive’s telephone A call for the executive is not answered by the secretary. After 15 seconds (depending on the system), you hear an alerting tone on the executive telephone. The display indicates who is calling. n Lift the handset. Call pickup Press the flashing key.
Making calls in an executive/secretary team (not used in US) Step by Step Activating/deactivating call waiting for executive As the executive, you can specify whether your calls are to be received in the secretary’s office while you are conducting a call. If you are making a call and at the same time expecting an important call, it is advisable to activate the call waiting function, for example. Press the key. The lamp lights up. program/service fe Enter the service code.
Making calls in an executive/secretary team (not used in US) Step by Step Using the call signal function If a call signal key has been configured on your executive telephone you can generate a call signal on a particular destination telephone (for example, in the secretary's office) by pressing this key. When a call signal is received the number of the calling telephone is displayed briefly on the destination telephone.
Making calls in an executive/secretary team (not used in US) Step by Step Calling a station directly Precondition: DSS keys have been configured at your telephone page 116. The lamp statuses of direct station selection (DSS) keys Jones The lamp is not lit – the user is not making a call. or Jones The lamp is lit – the user is making a call. or Jones The lamp is flashing – there is an incoming call for the user; the user has not answered it yet.
Making calls in an executive/secretary team (not used in US) Step by Step Temporarity removing station from hunt group/ adding station to hunt group Precondition: A hunt group has been configured in the team. You can disconnect yourself from the hunt group at any time, for example, when you leave the office. You can rejoin the hunt group as soon as you return to the office. You can still be contacted via your own number when you have been disconnected from the hunt group. Press the key.
Checking the telephone Step by Step Checking the telephone Checking its functionality You can test the functionality of your telephone.
Checking the telephone Step by Step Checking the assignment of functions to keys You can check which functions have been pre-assigned to specific keys on your telephone. You can also check what you have saved on individual keys yourself. The following types of key assignment are possible: • Repertory dialing page 29 • Direct station selection page 113 and page 107 • Function page 74 Precondition: The telephone is in the idle state. Press the key. The lamp lights up.
Special functions for One Number Service Step by Step Special functions for One Number Service If your telephone is integrated in an ONS group (ONS = "One Number Service"), you may be reached on all other telephones in this group, just as on your own telephone. For setting up an ONS group, contact your administrator. An ONS group can consist of a maximum of 3 telephones (phone numbers). ONS-Group A (Master) B C One member of the group may be an external telephone (e.g. a mobile telephone).
Labeling, documentation and accessories Labeling, documentation and accessories Labeling Key Fields (not used in US) You can chose from the following options to label the keys with the functions/call numbers saved page 10, page 29: Labeling • by hand: Labeling strips are delivered with your optiPoint. Write the function or a name on the matching strips within the white field and attach them to your optiPoint.
Labeling, documentation and accessories Attaching a Station Number Label (not valid for US) Self-adhesive emergency number labels are also delivered with your optiPoint. Write the emergency number on the label (fire department, police, own telephone numbers), then remove and insert it in the recess on the telephone when the handset is lifted. Documentation You can find this user manual in the Internet in PDF format under http://www.siemens.
Advice for users Advice for users Care of the telephone • • • Use either a damp cloth or an antistatic cloth to clean the telephone. Never use a dry cloth! If the telephone needs to be cleaned thoroughly, use a neutral, diluted, surface-active cleaning agent. Ensure that all traces of the cleaning agent are removed with a damp cloth (using water only!). Never apply a cleaning agent that contains alcohol or that is liable to harm plastic surfaces; never use an abrasive cleaning powder.
Advice for users Step by Step Dealing with error messages on the display Time exceeded Possible cause: Maximum input time exceeded. Handset not replaced. Possible response: Enter digits more quickly; avoid lengthy pauses between keystrokes. Please try later Possible cause: System is overloaded, no lines free, queue is full. Possible response: Wait and then try again later. Currently not accessible Possible cause: a) The function is not available at this time. b) The number you dialed does not exist.
Advice for users Step by Step Not authorized or Not allowed Possible cause: a) Attempt to use a barred function. b) PIN entered incorrectly. Possible response: a) Contact the service personnel for authorization to activate this function. b) Enter the PIN correctly. Not available Possible cause: Number not entered completely, star or pound key not pressed. Possible response: Enter the number or code correctly (or as instructed). Protected Possible cause: Data transmission in progress.
Index Index A Add-on conference .................................... 98 Angle of display .......................................... 34 Answering calls .......................................... 15 Assigning available keys ........................... 73 Assigning programmable keys ................ 73 C Call answering ................................................ 36 forwarding ............................................... 20 Call forwarding ...........................................
Index N Number label ............................................ 119 Number suppression ................................. 80 O One Number Service Call Forwarding ....................................... 20 Call list ...................................................... 39 Callback .................................................... 27 Do not disturb ......................................... 79 Line mailbox (MWI) ................................ 95 Overview ...............................................
Maximum Service Menu functions available Maximum Service Menu functions available Press the "program/service" key. Use < > and : in order to select functions. Or use the service codes, e.g. 2 1 for "Second call on/off".
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