HiPath 3000 HiPath 5000 optiPoint 400 economy optiPoint 400 standard Operating Instructions
Before You Begin Before You Begin These operating instructions describe the optiPoint 400 economy/standard telephones on your HiPath 3000 / 5000. They describe all functions you can use from your telephone. You may find that some functions you wish to use are not avai l ble on your telephone. This may be due to one of the following reasons: • The function has not been configured for your telephone - address any questions to your service personnel.
Before You Begin Marks The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark. This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.
Contents Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Basic operating instructions . . . . . . . . . . . . . . . . . . .10 optiPoint 400 economy/standard control panel . . . . . . . . . . . . . . . . . . . How to Use these Operating Instructions. . . . .
Contents Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Storing a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking and Canceling a Saved Callback . . . . . . . . . . . . . . . . . . . . Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . Using Repertory Dialing Keys . . . . . . . . . .
Contents During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using Other Functions . . . . . . . . . . . . . . . . . . . . . . . . 78 Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Creating and Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Displaying and Deleting Messages You Have Sent . . . . . . . . . . . . . 79 Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Leaving an Advisory Message. . . . . . . . . . . . . . . . . . . . . . . .
Contents Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accepting a Call for Another Team Member . . . . . . . . . . . . . . . . . . . . Joining or Leaving a Group Call (Not for the Executive Telephone in an Executive/Secretary Team) . . Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . 103 103 103 104 Testing the Telephone. . . . . . . . . . . . . . . . . . . . . . . .
Contents FCC and Industry Canada Compliance. . . . . . . . . . 128 FCC Certification and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Equipment Attachment Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic operating instructions Basic operating instructions optiPoint 400 economy/standard control panel Key field – fixed function keys: Program/Service Redial Mute or Internal Speaker Keypad LEDs Display, 2 lines with 24 char Key field – freely programmable keys Handset Speaker for open listening and ring tones Keys for telephone settings Microphone for speakerphone mode ( optiPoint 400 standard only) Keys for scrolling to functions 10 Key for confirming a function Fixed function key: Release
Basic operating instructions Step by Step How to Use these Operating Instructions You will find a graphic representation of the steps in logical sequence in the left column. Below is an explanation of the symbols: n Lift the handset (off-hook). t Replace the handset (on-hook). s Conduct a call. o Enter a telephone number or code. dd Enter the code. u or v Press volume controls on the telephone. Program/Service Press the key. Speaker Press the illuminated key. Press the flashing key.
Basic operating instructions Step by Step Accessing Functions ... Interactively You can select some functions while the telephone is idle, for example: Use < > to scroll to a function and press : to execute it. Forwarding on You can select other functions directly depending on the situation. Example: you call a number, but the line is busy: Press : to confirm. Callback or Use < > to scroll to a function and press : to execute it. Send message ...
Basic operating instructions Functions You Can Use Basic and Enhanced Functions You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys. Additional Team and Executive/Secretary Functions Æ Page 98f. To help working and project groups work together more efficiently, the service personnel can configure a variety of team functions, depending on your preferences when working in the team.
Making Calls – Basic Functions Step by Step Making Calls – Basic Functions Answering Calls Special default ring signaling is set for your telephone: • • • • When you receive an internal call, your telephone rings once every four seconds (single-tone sequence). When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).
Making Calls – Basic Functions Step by Step Ending the call: Press the key. The LED goes out. Speaker or Release Press the key. Notes on speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume. • The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. 20 inches). Switching to Speakerphone Mode This function is not available with optiPoint 400 economy.
Making Calls – Basic Functions Step by Step Open Listening in the Room During a Call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Precondition: You are conducting a call with the handset. Activating ring transfer: Speaker Press the key. The LED lights up. Deactivating this function: Speaker 16 Press the key. The LED goes out.
Making Calls – Basic Functions Step by Step Making Calls Off-Hook Dialing n Lift the handset. o Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: t Replace the handset. On-Hook Dialing o Internal calls: Enter the station number. External calls: Enter the external code and the station number. The other party answers with speaker: n Lift the handset.
Making Calls – Basic Functions Step by Step Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two seconds and is then dialed. Redial Press the key once to dial the number last dialed. Press the key twice to dial the next to the last number dialed. Press the key three times to dial the third-to-the-last number dialed.
Making Calls – Basic Functions Step by Step Turning the Microphone On and Off To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree microphone to answer an announcement via the telephone speaker (speaker call, Æ Page 33). Speakerphone mode is not available with optiPoint 400 economy. Precondition: You are conducting a call.
Making Calls – Basic Functions Step by Step Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. Confirm. US: Consult? UK: Enquiry? o Call the second party. Return to the first party: Confirm. Return to held call? or Quit and return? or Program/Service q d Press the key. The LED lights up. Enter the code. The LED goes out. Switching to the Party on Hold (Toggle) Select and confirm.
Making Calls – Basic Functions Step by Step Transferring a Call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. Confirm. US: Consult? UK: Enquiry? o Enter the number of the party to which you want to transfer the call. s Announce the call, if necessary. t Replace the handset. or Transfer? Select and confirm.
Making Calls – Basic Functions Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) Special features must be taken into consideration if your telephone operates with HiPath 5000 (system networking via PC network) Æ Page 107! Select and confirm. Forwarding on? or qe Enter the code. Select and confirm.
Making Calls – Basic Functions Step by Step When call forwarding is active, a special dial tone sounds when you lift the handset. If DID DTMF is active (contact your service personnel), you can also forward calls to this destination. Destinations: fax = 870, DID = 871, fax DID = 872. If you are a call forwarding destination, your display will show the station number or the name of the originator on the upper line and that of the caller on the lower line.
Making Calls – Basic Functions Step by Step Deactivating call forwarding: Select and confirm. Forwarding - trunk off or rjh Enter the code. Confirm the displayed call forwarding type. or e or f or g Enter the activated call forwarding type. o Enter your DID number.
Making Calls – Basic Functions Step by Step Call Forwarding in the Event of a Telephone Malfunction If this feature is configured (ask the service personnel), you can define an internal or external call forwarding destination that becomes effective when your telephone is not working. Press the key. The LED lights up. Program/Service Select and confirm. *9411=CFSS on or qmhee Enter the code. o Enter the station number of the destination. Confirm.
Making Calls – Basic Functions Step by Step Using Callback If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback, • When the other party is no longer busy • When the user who did not answer has conducted another call. Storing a Callback Precondition: You have reached a busy line or no one answers. Confirm. US: Callback UK: Set Callback or qil Enter the code.
Making Calls – Basic Functions Step by Step Ending callback display: Select and confirm. US: Exit? UK: End? or Press the key. The LED goes out. Program/Service or Speaker Press the key. The LED goes out.
Making Calls – Basic Functions Step by Step Saving Repertory Dialing Numbers on a Key You can save frequently-dialed station numbers on programmable keys that are unassigned by default. The keys can be programmed on two separate levels (switching levels, saving the Shift key Æ Page 60) if a LED display is not saved for either station number (=Save without LED). If you save internal station numbers, you can save a LED display (=Save with LED) that signals various states Æ Page 62, Æ Page 102.
Making Calls – Basic Functions Step by Step The system telephone automatically recognizes if you want to save an internal or an external station number. The options "Save without LED" or "Save with LED" are only available for internal station numbers. Confirm. Save with LED? or Save without LED? Select and confirm to save the repdial key without LED display. US: Exit? Confirm. UK: End? or Select and confirm. US: Another key? UK: Program another key? or US: Clear key? Select and confirm.
Making Calls – Basic Functions Step by Step Telephone Settings Adjusting the Ring Volume u or v Press these keys while the phone is idle. Confirm. US: Ring volume? UK: Ringer volume? u or v To raise or lower the volume: Keep pressing the keys until the desired volume is set. Save. Adjusting the Ring Tone u or v Press these keys while the phone is idle. Select and confirm. US: Ring tone? UK: Ringer tone? u or v To adjust the ring tone: Keep pressing the keys until the desired tone is set. Save.
Making Calls – Basic Functions Step by Step Adjusting the Speakerphone to the Room Acoustics This function is not available with optiPoint 400 economy. To help the other party understand you clearly while you are talking into the microphone, you can adjust the telephone to the acoustics in your environment: "Quiet room", "Normal room" and "Noisy room". u or v Press one of these keys while the phone is idle. Select and confirm.
Making Calls – Convenience Functions Step by Step Making Calls – Convenience Functions Answering Calls Accepting a Specific Call for Your Colleague You hear another telephone ring. Press the key. The LED lights up. Program/Service *59=Pickup - directed? Select and confirm1. or qim Enter the code. A called station appears on the screen. If applicable Select and confirm until you see the station you want. Next? Confirm.
Making Calls – Convenience Functions Step by Step Using the Speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement. The other party’s name or station number appears on the screen. You can conduct the call with the handset or in speakerphone mode. Speakerphone mode is not available with optiPoint 400 economy. n Lift the handset and answer the call. or Press the "OK" key to confirm your selection and answer the call.
Making Calls – Convenience Functions Step by Step Answering a Call With a Headset This function is not available with optiPoint 400 economy. Precondition: Your telephone rings. Answer? Confirm. or If the "Headset" key has been configured Æ Page 60: Press the key. The LED lights up. Ending the call: Release Press the key. or If the "Headset" key has been configured Æ Page 60: Press the key. The LED goes out.
Making Calls – Convenience Functions Step by Step Answering Calls from the Entrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your service personnel), you can activate the door opener, enabling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or installed keypad).
Making Calls – Convenience Functions Step by Step Opening the door with a code (at the door): o After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call signal may or may not be forwarded. Activating the door opener: Press the key. The LED lights up Program/Service *89=Door opener on? Select and confirm. or qlm Enter the code. o Dial the entrance telephone number. o Enter the five-digit code.
Making Calls – Convenience Functions Step by Step Dialing/Making Calls En-Bloc Sending / Correcting Numbers If this feature is configured (contact your service personnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific request. o Internal: enter station number. External: enter external code and station number. Dialing entered/displayed numbers: n Lift the handset.
Making Calls – Convenience Functions Step by Step Using a Caller List If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can store answered calls either manually (both internal and external calls) or automatically (external calls only; contact your service personnel for details). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first.
Making Calls – Convenience Functions Step by Step Displaying the Call Time and Additional Call Information Precondition: You have retrieved the caller list and the selected call is displayed. Select and confirm. Time/Date sent? or View station no. or View name? Dialing a Station Number from the Caller List Precondition: You have retrieved the caller list and the selected call is displayed. Select and confirm.
Making Calls – Convenience Functions Step by Step Speed-dial Using Station and System Speed-Dial Numbers Precondition: You have stored station speed-dial numbers Æ Page 40 or your service personnel has stored system speed-dial numbers. Press the key. The LED lights up Program/Service Confirm. *7=Use speed-dialing? or qk Enter the code. o Enter a speed-dial number. "*0" to *9" = station speed-dialing. "000" to "999" = system speed-dialing (contact your service personnel).
Making Calls – Convenience Functions Step by Step Confirm. US: Save? UK: Save entry? or If you make a mistake: Previous? Select and confirm. This deletes all entered digits. US: Next? Confirm. UK: Next entry? or Select and confirm. US: Change? UK: Change entry? or Select and confirm. Delete? or US: Exit Select and confirm.
Making Calls – Convenience Functions Step by Step Dialing a Number From the Internal Directory The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Contact your service personnel to find out if one was configured for your system. Precondition: Names have been assigned to the station numbers stored in the system. n Lift the handset. or Press the key. The LED lights up. Speaker Confirm. US: Directory? UK: Phonebook? or qih Enter the code.
Making Calls – Convenience Functions Step by Step If no entry exists for the entered letters, you will hear three short beeps. If applicable Delete Character? To enter a space, press the "0". Pressing "1" or "#" automatically displays the first entry in the internal directory. The "*" key has no function here. Select and confirm each letter to be deleted. The last letter entered is deleted. If all letters are deleted, the first entry in the directory will be displayed again.
Making Calls – Convenience Functions Step by Step Dialing from the Telephone Database (LDAP) If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there. Precondition: The LDAP search feature has been configured in the system. n Lift the handset. or Press the key. The LED lights up. Speaker Confirm. US: Directory? UK: Phonebook? or qih Enter the code.
Making Calls – Convenience Functions Step by Step Confirm. The name is searched for. This may take a few seconds. Search? The result is displayed: If only one name is found, it is displayed. Confirm. Call? If several names are found (max. 50), the first name is displayed. u or v Scroll to the next or the previous entry. or Scroll Next? or Scroll Previous? Call? Select and confirm.
Making Calls – Convenience Functions Step by Step Using Mailboxes If you have programmed the "Mailbox" key Æ Page 60, the associated LED lights up when messages have arrived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to alert you to any messages that have arrived. Accessing the Mailbox Press the illuminated "Mailbox" key. or Confirm. US: View messages? UK: Display Messages? Select and confirm.
Making Calls – Convenience Functions Step by Step Automatic Connection Setup (Hotline) If this function is configured (contact your service personnel), the system automatically sets up a connection to a preset internal or external destination. n Lift the handset. Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).
Making Calls – Convenience Functions Step by Step Associated Dialing/Dialing Aid If this function has been configured (contact your service personnel), you can use a dialing aid to dial numbers and set up calls for your telephone. The operating procedure depends on whether the dialing aid is connected to the S0 bus or the a/b (T/R) port. You can also use your system telephone as a dialing aid for other telephones. Dialing aid on the S0 bus: On the PC, select a destination and start dialing.
Making Calls – Convenience Functions Step by Step During a Call Using Call Waiting Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on. You can also bar call waiting or the call waiting tone Æ Page 50.
Making Calls – Convenience Functions Step by Step Preventing and Allowing Call Waiting (Automatic Camp-On) If this function has been configured (ask your service technician), you can prevent or allow a second call Æ Page 49 from being signaled by automatic camp-on during an ongoing call. Press the key. The LED lights up Program/Service and Select and confirm1. #490=Call wait.trm.off? or *490=Call wait.term.on? or rhmd or qhmd Enter the code for "off" or "on".
Making Calls – Convenience Functions Step by Step Parking a Call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Precondition: You are conducting a call. Press the key. The LED lights up. Program/Service Select and confirm. *56=Park a call? or qij Enter the code. d ... m Enter the number of the park slot (0 - 9) and make a note of it.
Making Calls – Convenience Functions Step by Step Placing External Calls on Hold If you have programmed a key on your telephone as a hold key Æ Page 60, you can place external calls on hold. This enables all other parties to retrieve the call on the assigned line. Press the "US:Hold UK:Common Hold" key. A message appears showing which line is on hold (e.g. 801); make a note of the line number. If a trunk key has been assigned, the LED flashes slowly.
Making Calls – Convenience Functions Step by Step Conducting a Conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. o Call the first party. Select and confirm. Start conference? o Call the second station. Announce the conference. Select and confirm. Conference? or Program/Service q g Press the key. The LED lights up. Enter the code. The LED goes out.
Making Calls – Convenience Functions Step by Step Removing Parties From the Conference (Initiator Only) View conf parties? Select and confirm. The first station appears on the screen. Next? Confirm as often as required until the desired station appears. Remove party? Select and confirm. Leaving a Conference t Replace the handset. or Select and confirm. US: Leave conference? UK: Withdraw? Ending a Conference (Initiator Only) Select and confirm. End conference? or r g Press the key.
Making Calls – Convenience Functions Step by Step Activating Tone Dialing/DTMF Suffix-Dialing You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system. Press the key. The LED lights up. Program/Service Select and confirm1. *53=DTMF dialing? or qig Enter the code. o You can use the keys "0" through "9", "*", and "#" to transmit DTMF signals. Ending the call also deactivates DTMF suffix dialing.
Making Calls – Convenience Functions Step by Step Transferring a Call after a Speaker Call (Announcement) in a Group If this function has been configured (contact your service personnel), you can use a speaker call (announcement, Æ Page 46) to announce a call in progress to a group of users Æ Page 92. After a member of the group has accepted the call request, you can transfer the waiting party. Precondition: You are conducting a call. Confirm. The other party is placed on hold.
Making Calls – Convenience Functions Step by Step Trunk Flash To activate ISDN-type services and features through the network carrier’s analog trunks or those of other communications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number. Precondition: You have set up an external connection. Press the key. The LED lights up. Program/Service *51=Trunk flash? Select and confirm1. or qie Enter the code.
Making Calls – Convenience Functions Step by Step If You Cannot Reach a Destination ... Call Waiting (Camp-On) Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone. Camp-on The called party can then respond Æ Page 49 The called party can prevent automatic call waiting Æ Page 50.
Making Calls – Convenience Functions Step by Step Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by service personnel (standard night answer service) or by you (temporary night answer service).
Saving Functions, Procedures and Appointments Step by Step Saving Functions, Procedures and Appointments You can save a frequently-dialed number Æ Page 28, or frequently-used functions/procedures (comprising several operating steps) to any free key on your telephone or add-on device. Assigning Functions to Keys Press the key. The LED lights up. Program/Service Select and confirm. *91=Prog. feature key? or qme Enter the code. Press the key.
Saving Functions, Procedures and Appointments Step by Step Now press the key to access the function directly. If the function can be turned on and off, such as "Do not disturb", pressing the key multiple times turns the function on and off. For information on display messages when saving functions Æ Page 117.
Saving Functions, Procedures and Appointments Step by Step Repdial key (internal), Direct station select: The other party is not engaged in a call. The other party is engaged in a call or has activated do not disturb. Flashing rapidly - A caller is trying to reach you, please pick up the phone. Flashing slowly - A caller is trying to reach another party, who has not yet answered. Mailbox: No messages present. Message(s) present.
Saving Functions, Procedures and Appointments Step by Step The following functions are assigned to keys which have no LED: Repdial key (external), Procedure key, Trace call, Speeddial, Release call, Clear, US:Lock all phones UK:Telephone Lock, Send message, US:Directory UK:Phonebook (1=internal, 2=LDAP), Call waiting, US:Connect/ Toggle UK:Shuttle, Conference, Speaker call, Retrieve line, Reserve trunk, Release trunk, Temporary Phone, Override, US:Park UK:Call Park, Pickup - directed, Pickup - group, Accou
Saving Functions, Procedures and Appointments Step by Step Assigning a Procedure (Operating Steps) to a Key Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone. Using the associated dial function, for example Æ Page 48, you can save all the remaining inputs required (station number of the calling party + the station number to be dialed) to a single key.
Saving Functions, Procedures and Appointments Step by Step Confirm. US: End? UK: Exit? or US: Program another key? Select and confirm. UK: Another key? . Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again. You can also press a procedure key during a call. The stored digits are automatically sent as DTMF signals Æ Page 55.
Saving Functions, Procedures and Appointments Step by Step Appointments Function You can tell your telephone to give you a call when you want to be reminded of an appointment Æ Page 67. To do this, you need to save the time you want the call to be made. You can enter a single appointment that will take place in the next twenty four hours, or you can enter a daily recurring appointment. Saving Appointments Press the key. The LED lights up. Program/Service *46=Timed reminder on? Confirm.
Saving Functions, Procedures and Appointments Step by Step Using Timed Reminders Precondition: You must have saved a timed reminder Æ Page 66. The current time is the time stored. The telephone rings. The timed reminder appears on the screen. US: Reminder: UK: Reminder at: Press the key twice. Speaker or n t Lift the handset and replace it again. If you fail to answer the timed reminder, it repeats five times and is then erased.
Displaying and Assigning Call Charges Step by Step Displaying and Assigning Call Charges Displaying Call Charges (Not for U.S.) For the current call: The display usually shows call charges at the end of a call (default setting). If you wish to display charges continuously during a call in progress, your service personnel must request this feature from your carrier. Indication of the cost of a telephone call has to be requested from the service provider and has to be installed by an authorized technician.
Displaying and Assigning Call Charges Step by Step Displaying Call Charges for Another Telephone (Not for U.S.) If this function is configured (contact your service personnel), you can display and print the chargeable calls for other telephones (such as a pay phone). Precondition: You have programmed the function "View call charges" on a key Æ Page 60. The LED lights up to indicate that a you have conducted chargeable call since the last time you viewed the charges. Press the "View call charges" key.
Displaying and Assigning Call Charges Step by Step Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: Service personnel has set up account codes for you. Press the key. The LED lights up. Program/Service *60=Account code? Select and confirm1. or qjd Enter the code. o Enter the account code. US: #=Save? UK: #=Save entry? and r Press this key. or Confirm.
Private Sphere/Security Step by Step Private Sphere/Security Turning Ringer Cutoff On and Off You can activate the ringer cutoff function if you do not want the receive any calls. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to flash (such as a trunk key). Select and confirm1. Ringer cutoff on? or Ringer cutoff off? or qml or rml Enter the code for "on" or "off".
Private Sphere/Security Step by Step Caller ID Suppression You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it. Select and confirm. Suppress call ID? or Restore caller ID? or qlj or rlj Enter code for "suppress" or "restore". Your service personnel can turn caller ID suppression on and off for all telephones.
Private Sphere/Security Step by Step Monitoring a Room A telephone can be used to monitor a room. The function must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room. Activating the telephone to be monitored: Press the key. The LED lights up. Program/Service Select and confirm. *88=Room monitor? or qll Enter the code.
Private Sphere/Security Step by Step Trace Call: Identifying Anonymous Callers (Not for U.S.) You can have the carrier identify malicious external callers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time. Press the key. The LED lights up. Program/Service and *84=Trace call? Select and confirm. or qlh Enter the code.
Private Sphere/Security Step by Step Locking the Telephone to Prevent Unauthorized Use You can prevent unauthorized persons from using your telephone and its electronic notebook during your absence. Precondition: You must have configured a personal identification number (PIN) for your telephone Æ Page 77. To lock and unlock the telephone: Select and confirm. Changeover on? or Changeover off? or qjj or rjj Enter the code for "on" or "off". o Enter the telephone lock PIN Æ Page 77.
Private Sphere/Security Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact your service personnel), you can lock other telephones to prevent unauthorized use and then unlock them again later. You can use this function to unlock the telephone for users who have locked their telephones and then forgotten their PINs. Press the key. The LED lights up. Program/Service * UK: 943=Telephone Lock? * Confirm1.
Private Sphere/Security Step by Step Saving Your PIN To use the functions • to prevent unauthorized persons from using your telephone Æ Page 75 • to use another telephone like your own Æ Page 82 you need to enter a personal identification number, which you can save yourself. Press the key. The LED lights up. Program/Service *93=Change PIN? Confirm1. or qmg Enter the PIN. o Enter the current five-digit PIN. If you have not yet assigned a PIN, use the PIN "00000" the first time you enter it.
Using Other Functions Step by Step Using Other Functions Sending a Message You can send short text messages (infotexts) to single users or groups of users who have system telephones. On system telephones with no display (e.g. optiPoint 500 entry), on ISDN, pulse or tone dialling telephones, transmitted text messages will be saved as a callback request. Creating and Sending a Message Select and confirm. US: Send message? UK: Send Message? or qjl Enter the code.
Using Other Functions Step by Step Entering text via the keypad d ... m, q, r Enter text (max. 24 characters) via the keypad. Digit keys must be pressed a specific number of times to enter letters. Example: "R" = Press the q key once and the k key three times. key 1x e f g h i j k l m d q r [1] 2x 3x 4x 1 a b c 2 d e f 3 g h i 4 j k l 5 m n o 6 p q r s t u v 8 w x y z [2] .
Using Other Functions Step by Step Answering Messages "Messages received:" appears on your screen, along with an indication of the length. US: View messages? Confirm. UK: Display Messages? Follow the display prompts.
Using Other Functions Step by Step Leaving an Advisory Message You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk. When another party calls you, the message appears on the caller’s screen. Select and confirm. Advisory msg. on? or qjm Enter the code. Select and confirm the preprogrammed message (which can be changed by service personnel). 0=Back at: or d ... m Enter the code directly.
Using Other Functions Step by Step Display Number of Waiting Calls and Overload Indication You can show the number of external waiting calls on the display by pressing the "View number of calls" key Æ Page 60. Press the "Waiting calls" key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up. Contact your service personnel to find out the waiting call limit. • LED off: No callers waiting.
Using Other Functions Step by Step Using Another Telephone Like your Own for an Extended Period of Time (Mobility) If this feature is configured, you can use a random optiPoint 400 as your own telephone. Your station number including all settings (for example, programmed keys) are transferred. Precondition: You have received a mobile station number and, where applicable, a password (ask the service personnel). Press the key. The LED lights up. Program/Service Select and confirm.
Using Other Functions Step by Step Fax Details and Message on Answering Machine If a fax or answering machine is connected to your system and you have assigned the "Fax details" function to a programmable key Æ Page 60, the key lights up when a fax or a message has been received. Deactivating indication: Press the illuminated "Fax details" key. The LED goes out. Resetting Services and Functions (System-Wide Cancellation for a Telephone) There is a general reset procedure for activated functions.
Using Other Functions Step by Step Activating Functions for Another Telephone If this function has been configured (contact your service personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service. • • • • • • • • • • Press the key. The LED lights up.
Using Other Functions Step by Step Using System Functions from the Outside (DISA: Direct Inward System Access) If this function has been configured (contact your service personnel), you can set up external outgoing calls from outside the system, just like an internal user.
Using Other Functions Step by Step o Wait for a dial tone and then enter the code, such as *97 for Do not disturb on. Make other inputs as necessary; (refer to the operating instructions for pulse and DTMF telephones). or o Dial the external number. You can only execute one function at a time, or set up only one outgoing connection. The connection is immediately released after successful activation of a function.
Using Other Functions Step by Step Using functions in ISDN via code dialing (keypad dialing) If authorized (contact your service personnel), you can set ISDN functions via code dialing in some countries. Press the key. The LED lights up. Program/Service *503=Keypad dialing? Confirm. or qidg Enter the code. o Enter the number of the trunk you wish to use (contact your service personnel). o Entering a code for required ISDN function (contact your service personnel).
Using Other Functions Step by Step Controlling Connected Computers or Other Programs and Telephone Data Service) If this function has been configured (contact your service personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Precondition: You have set up a connection. Press the key. The LED lights up. Program/Service *42=Tel. data service? Confirm. or qhf Enter the code.
Using Other Functions Step by Step Controlling Relays If this function has been configured (contact your service personnel), you can turn up to four relays on and off to control different facilities (such as a door opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.
Using Other Functions Step by Step Simple Paging Equipment Paging: To be paged, you must have activated a call ringing group Æ Page 95, call forwarding Æ Page 22, or call redirection (service technician) to the internal station number of your paging equipment. A call request is then signaled automatically. Answering the page from the nearest telephone: n Lift the handset. qim Enter the code. o Enter your own station number. Enhanced Paging Equipment (HiPath 3700/ 3750/3800 Only) Paging: Press the key.
Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (contact your service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number. Incoming calls are signaled on all group member telephones in the order in which they are received ( hunt group) or simultaneously (= group call) until one member of the group accepts the call.
Using Other Team Functions Step by Step You belong to a hunt group or a group call: Select and confirm1. US: Leave group? UK: Leave hunt group? or US: Join group? UK: Join hunt group? or rli or qli Enter the code for "leave" or "join". or Press the Hunt group join/leave key. or You belong to multiple groups or to one group with trunk keys (including executive/secretary teams). Select and confirm1.
Using Other Team Functions Step by Step or Select and confirm1. This turns off the audible tone for the displayed group or trunk. US: Join group? UK: Join hunt group? or Select and confirm. This turns off the audible tone for all groups and trunks. #=Leave all groups? or r Enter the code for "Leave all groups". or Select and confirm. This turns off the audible tone for all groups and trunks. *=Rejoin all groups or q Enter the code for "Join all groups".
Using Other Team Functions Step by Step Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at up to five other internal phones. The person who answers first receives the call. Special features must be taken into consideration if your telephone operates with HiPath 5000 (system networking via PC network) Æ Page 109! Saving, displaying, and deleting telephones for the ringing group: Press the key. The LED lights up.
Using Other Team Functions Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact your service personnel), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call. Logging on and off at the beginning and end of your shift: Press the key. The LED lights up. Program/Service Select and confirm1. UCD? *401=Log on? Confirm.
Using Other Team Functions Step by Step Requesting and activating a work time: If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time until you log back on. Press the key. The LED lights up. Program/Service Select and confirm1. UCD? *403=Work on? Confirm. or #403=Work off? or qhdg or rhdg Enter the code for "on" or "off".
Team and Executive/Secretary Functions With Trunk Keys Step by Step Team and Executive/Secretary Functions With Trunk Keys If this function has been configured (contact your service personnel), you belong to a team of users for whom special keys were programmed: • Trunk keys (MULAP keys) • Direct station selection keys • Group call key (not on the executive telephone in an executive/secretary team) • Ring transfer keys (only in an executive/secretary team) As a team member, you can also program these keys
Team and Executive/Secretary Functions With Trunk Keys Step by Step Answering Calls With Trunk Keys Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly. Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically assigned to you when you lift the handset or press the "Speaker" key; in this case the assigned trunk key lights up. n Lift the handset.
Team and Executive/Secretary Functions With Trunk Keys Step by Step Retrieving the call: Press the slowly flashing trunk key. Switching Between Phone Calls on Multiple Trunks Precondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing. Press the flashing trunk key. The first party is placed on hold on the other trunk. Press the slowly flashing trunk key. The second party is placed on hold. You can switch between the two call as many times as you wish.
Team and Executive/Secretary Functions With Trunk Keys Step by Step Select and confirm. 1=all calls? or 2=external calls only? or 3=internal calls only? or e or f or g Enter the code. o Enter the destination number. Confirm. US: Save? UK: Save entry? or If available. Press the "Forward Line" key. (You have stored the call forwarding type and destination on the "Forward Line" key Æ Page 60.) Deactivating call forwarding: Press the key. The LED lights up. Program/Service Select and confirm.
Team and Executive/Secretary Functions With Trunk Keys Step by Step Using DSS Keys Each team member has a DSS key for every other member in the team. This enables every team member to reach all other members of the team directly, simply by pressing a key. Meaning of LED Indications on DSS Keys LED on the DSS key is off - the team member is not engaged in a phone call. or LED on the DSS key is lit - the team member is engaged in a phone call or has activated do not disturb.
Team and Executive/Secretary Functions With Trunk Keys Step by Step Transferring a Call in Progress Press the DSS key and announce the call, if desired. t Replace the handset. or Release Press the key. Accepting a Call for Another Team Member Press the flashing DSS key or trunk key. n Lift the handset. or With on-hook dialing: Use speakerphone mode and open listening (not available with optiPoint 400 economy).
Team and Executive/Secretary Functions With Trunk Keys Step by Step Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it. Activating ring transfer: Press the Ring Transfer" key. The LED lights up. or Press the key. The LED lights up.
Testing the Telephone Step by Step Testing the Telephone Testing the Telephone Functions You can test your telephone functions. Precondition: Your telephone is idle. Press the key. The LED lights up. Program/Service Select and confirm. *940=Phone test? or qmhd Enter the code.
Special Functions in the LAN Step by Step Special Functions in the LAN If your telephone is operating in a HiPath 5000 environment, multiple HiPath 3000 systems are interconnected via a LAN (Local Area Network, e.g. proprietary PC network). Your telephone calls are conducted via the LAN (PC network). If this is the case, you must take certain special features into consideration when performing various functions. These are described below.
Special Functions in the LAN Step by Step Transferring Call Forwarding You can activate/deactivate call forwarding Æ Page 22 for your telephone from other HiPath 5000 telephones. Select and confirm. Internal DISA? or qhk Enter the code. o Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected. or r Confirm the entry. o Enter the (DISA) call number of your telephone. or r Confirm the entry. Activating this function: Select and confirm.
Special Functions in the LAN Step by Step Using Night Answer If authorized (contact your service personnel), you can define telephones in other HiPath 3000 communications platforms as the night answer Æ Page 59. Select and confirm. Internal DISA? or qhk Enter the code. o Enter the (DISA) call number of the HiPath 3000 to which the night answer telephone is connected. or r Confirm the entry.
Special Functions in the LAN Step by Step Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ Page 95. Saving the telephones for the ringing group: Press the key. The LED lights up. Program/Service *81=Ringng group on? Select and confirm. or qle Enter the code.
Special Functions in the LAN Step by Step Controlling Relays If this feature is configured (contact your service personnel), you can also control relays Æ Page 90 in other HiPath 3000 communications platforms. Select and confirm. Internal DISA? or qhk Enter the code. o Enter the (DISA) call number of the HiPath 3000 in which the relay is to be controlled. or r Confirm the entry. o Enter the (DISA) call number of the telephone from which you wish to control the relay. or r Confirm the entry.
Special Functions in the LAN Step by Step Opening the Door If this feature is configured (contact your service personnel), you can also activate the door opener Æ Page 35 in other HiPath 3000 communications platforms. Select and confirm. Internal DISA? or qhk Enter the code. o Enter the (DISA) call number of the HiPath 3000 in which the door is to be opened. or r Confirm the entry. o Enter the (DISA) call number of the telephone from which you wish to activate the door opener.
Different Displays in a HiPath 4000 Environment Step by Step Different Displays in a HiPath 4000 Environment Depending on the system configuration, not all functions may appear on the display exactly as shown in this document.
Different Displays in a HiPath 4000 Environment Step by Step Menu More features? Function DTMF dialing? Speaker call? Retrieve call? Pickup - directed? Account code? Show call charges? Reset services? Trunk flash? Temporary MSN? US: DISA intern? UK: DISA internal? Description Æ Page 55 Æ Page 46 Æ Page 51 Æ Page 32 Æ Page 70 Æ Page 68 Æ Page 84 Æ Page 57 Æ Page 47 Æ Page 106 Cancel? Depending on the system configuration, some display texts may differ from the display texts described in this document.
Labeling and Documentation und Accessories Labeling and Documentation und Accessories Labeling Key Fields You can chose from the following options to label the keys with the functions/call numbers saved (Æ Page 10, Æ Page 60): Labeling • by hand: Labeling strips are delivered with your optiPoint. Write the function or a name on the matching strips within the white field and attach them to your optiPoint.
Labeling and Documentation und Accessories Attaching a Station Number Label Self-adhesive call-number labels are also delivered with your optiPoint. Write on the call-number label (fire brigade, police, own telephone numbers), then remove and stick it in the recess on the telephone when the handset is lifted. Documentation You can find these operating instructions in the Internet in PDF format under http://www.siemens.com/hipath and on CD-ROM (ask your service personnel) in HTML and PDF format.
Fixing Problems Fixing Problems Telephone Maintenance • • • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only). Never use cleaners containing alcohol, cleaners that corrode plastic, or abrasive powders.
Fixing Problems Step by Step Responding to Error Messages on the Screen US: Invalid entry UK: Incorrect entry Possible cause: The station number is incorrect. Possible response: Enter a correct station number. US: Not authorized UK: Access denied Possible cause: You tried to activate a disabled function. Possible response: Ask your service personnel to authorize you to use the function. US: Currently not possible UK: Feature not available Possible cause: The station number you dialed does not exist.
Fixing Problems Step by Step Key affects other layer Possible cause 1: If "Delete other layer" appears on the menu: you tried to program a function or internal station number with LED on a key that is already programmed on the second layer (for example, external station number). Possible response: Confirm "Delete other layer" to program the station number/function.
Index Index A account code .............................................. 70 activating door opener .............................. 35 advisory message ...................................... 81 agents .......................................................... 96 announcement ........................................... 46 answering a timed reminder .................... 67 answering machine ................................... 84 call pickup ................................................ 36 appointment .....
Index dialing aid S0–bus ..................................................... 48 dialing Internal calls ................................... 17 dialing numbers from the internal directory .................... 42 using speed-dialing ................................ 40 direct inward system access (DISA) ....... 86 direct station select ........................... 62, 102 directory, internal ....................................... 42 DISA .............................................................
Index locking all phones ....................................... 76 locking/unlocking the telephone .............. 75 M mailbox ........................................................ 46 making calls on-hook dialing ........................................ 17 using redial .............................................. 18 with the dialing aid ................................. 48 making external calls ................................. 17 making trunk calls ......................................
Index Shift .............................................................. 29 Shift key ....................................................... 29 simple paging equipment ......................... 91 speaker ........................................................ 14 speaker call ................................................. 46 speakerphone mode ............... 10, 14, 15, 31 special dial tone .......................................... 71 speed-dialing dialing numbers ...................................
Overview of Functions/Codes (Alphabetical) Overview of Functions/Codes (Alphabetical) The table below lists all available functions as they appear on the display. Functions that have been configured (contact your service personnel) can be activated interactively (select + save) via the Program/Service menu (select + save or enter a code), or by pressing function keys, provided that the functions have been configured (contact your service personnel). Functions (display) ... Interactively ...
Overview of Functions/Codes (Alphabetical) Functions (display) ... Interactively ... Via the Program/Service menu Program/Service <> <> Code ...
Overview of Functions/Codes (Alphabetical) Functions (display) ... Interactively ... Via the Program/Service menu Program/Service <> <> Code ...
Overview of Functions/Codes (Alphabetical) Functions (display) ... Interactively ... Via the Program/Service menu Program/Service <> Ring Transfer: On <> Code ; *502 ...
Overview of Functions/Codes (Alphabetical) Functions (display) ... Interactively ... Via the Program/Service menu Program/Service <> ...
FCC and Industry Canada Compliance FCC and Industry Canada Compliance This section describes the requirements for compliance with Federal Communications Commission (FCC) Rules and Industry Canada CS-03 standard. FCC Certification and Requirements The following paragraphs describe requirements and information based on FCC rules. Service If you experience problem with the Siemens optiPoint telephone, contact Siemens customer support at 1-800-835-7656 for information on service and repairs.
FCC and Industry Canada Compliance If at any time the ownership of Siemens optiPoint telephone is transferred to someone else (whether independently or as part of a system), please supply this manual to the new owner. 1. REN The ringer equivalence number (REN) is used to determine the quality of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call.
FCC and Industry Canada Compliance Equipment Attachment Limitations The following are notices required by Industry Canada Terminal Attachment Program Certification Procedure CP-01, Part I, Section 14. Ringer Equivalence Number (REN) The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface.
www.siemens.com/hipath The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. The trademarks used are owned by Siemens AG or their respective owners.
