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Before You Begin Before You Begin These operating instructions describe the telephone optiPoint 400 economy/standard on your HiPath 3000 / 5000 RSM. They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the following reasons: • The function has not been configured for your telephone - please contact your service personnel.
Contents Basic operating instructions . . . . . . . . . . . . . . . . . . . . 8 optiPoint 400 economy/standard control panel . . . . . . . . . . . . . . . . . . . . 8 How to Use these Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . 9 Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 ... Interactively . . . . . . . . . . . . . . . . . .
Contents Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Displaying and Assigning Call Charges . . . . . . . . . 42 Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 43 Dialing with Call Charge Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . 44 If You Cannot Reach a Destination .... . . . . . . . . . . . 45 Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .64 Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Displaying and Deleting Messages You Have Sent . . . . . . . . . . . . . 64 Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Leaving an Advisory Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . .
Contents Using Other Team Functions . . . . . . . . . . . . . . . . . . . 84 Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic operating instructions Basic operating instructions optiPoint 400 economy/standard control panel Key field – fixed function keys: Program/Service Redial Mute or Internal Speaker Speaker for open listening and ring tones Display, 2 lines with 24 char Keypad LEDs Key field – freely programmable keys Handset Fixed function key: Release Keys for telephone settings 8 Keys for scrolling to functions Key for confirming a function Microphone for speakerphone mode (optiPoint 400 standard only)
Basic operating instructions Step by Step How to Use these Operating Instructions You will find a graphic representation of the steps in logical sequence in the left column. Below is an explanation of the symbols: C I H D 99 J or K Lift the handset (off-hook). Replace the handset (on-hook). Conduct a call. Enter a telephone number or code. Enter the code. Press volume controls on the telephone. Program/Service Press the key. Speaker Press the illuminated key. Press the flashing key.
Basic operating instructions Step by Step Accessing Functions ... Interactively You can select some functions while the telephone is idle, for example: Use á ! to scroll to a function and press ã to execute it. Forwarding on You can select other functions directly depending on the situation. Example: you call a number, but the line is busy: Press ã to confirm. Callback or Use á ! to scroll to a function and press ã to execute it. Send message ...
Basic operating instructions Functions You Can Use Basic and Enhanced Functions You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys. Additional Team and Executive/Secretary Functions Æ page 77f. To help working and project groups work together more efficiently, the service personnel can configure a variety of team functions, depending on your preferences when working in the team.
Making and Answering Calls Step by Step Making and Answering Calls Special default ring signaling is set for your telephone: • • • • When you receive an internal call, your telephone rings once every four seconds (single-tone sequence). When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence). When you receive a call from the entrance telephone, your telephone rings three times in rapid succession every four seconds (triple-tone sequence).
Making and Answering Calls Step by Step Ending the call: Press the key. The LED goes out. Speaker or Release Press the key. Notes on speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume. • The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. 20 inches). Open Listening in the Room During a Call You can let other people in the room join in on the call.
Making and Answering Calls Step by Step Switching to Speakerphone Mode This function is not available with optiPoint 400 economy. Precondition: You are conducting a call with the handset. Speaker and I Hold down the key and replace the handset. (in the U.S.: press the key once and replace the handset). Then release the key and continue the call. Switching to the Handset This function is not available with optiPoint 400 economy. Precondition: You are engaged in a call in speakerphone mode.
Making and Answering Calls Step by Step or Press the key. The LED lights up. Enter the code. Program/Service F>> You are connected to the call waiting party immediately. The first party is placed on hold. Ending the second call and resuming the first one: Confirm. Quit and return? or F9 Press the key. The LED lights up. Enter the code. Program/Service or I C Replace the handset. "Recall: ..." appears on the screen. Lift the handset.
Making and Answering Calls Step by Step Accepting a Specific Call for Your Colleague You hear another telephone ring. Press the key. The LED lights up Program/Service *59=Pickup - directed? Select and confirm. or F>B Enter the code. A called station appears on the screen. If applicable Next? Select and confirm until you see the station you want. Accept call? Confirm. or D If you know the number of the telephone that is ringing, enter it directly. or Press the flashing key.
Making and Answering Calls Step by Step Using Mailboxes If you have programmed the "Mailbox" key Æ page 54, the associated LED lights up when messages have arrived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to alert you to any messages that have arrived. Accessing the Mailbox Press the illuminated "Mailbox" key. or Confirm. US: View messages? UK: Display Messages? Select and confirm. US: Message sent? UK: Text? or Follow the user prompts.
Making and Answering Calls Step by Step Using the Speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement. The other party’s name or station number appears on the screen. You can conduct the call with the handset or in speakerphone mode. This function is not available with optiPoint 400 economy C Lift the handset and answer the call. or Press the "OK" key to confirm your selection and answer the call.
Making and Answering Calls Step by Step Turning Do Not Disturb On and Off You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is activated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this purpose (ask the service personnel). Select and confirm. DND on? or DND off? or FB@ or GB@ Enter the code for "on" or "off".
Making and Answering Calls Step by Step Trace Call: Identifying Anonymous Callers (Not for U.S.) You can have the carrier identify malicious external callers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time. Press the key. The LED lights up. Program/Service and Select and confirm. *84=Trace call? or FA= Enter the code.
Making and Answering Calls Step by Step Answering Calls from the Entrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (ask the service personnel), you can activate the door opener, enabling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or installed keypad).
Making and Answering Calls Step by Step Opening the door with a code (at the door): D After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call signal may or may not be forwarded. Activating the door opener: Press the key. The LED lights up Program/Service *89=Door opener on? Select and confirm. or FAB Enter the code. D Dial the entrance telephone number. D Enter the five-digit code.
Making and Answering Calls Step by Step Display Number of Waiting Calls and Overload Indication You can show the number of external waiting calls on the display by pressing the "View number of calls" key Æ page 54. Press the "Waiting calls" key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up. Contact the service personnel to find out the waiting call limit. • LED off: No callers waiting.
Making Calls Step by Step Making Calls Off-Hook Dialing C Lift the handset. D Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: I Replace the handset. On-Hook Dialing D Internal calls: Enter the station number. External calls: Enter the external code and the station number. The other party answers with speaker: C Lift the handset.
Making Calls Step by Step En-Bloc Sending / Correcting Numbers If this feature is configured (contact the service personnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific request. D Internal: enter station number. External: enter external code and station number. Dialing entered/displayed numbers: C Lift the handset. or Confirm.
Making Calls Step by Step Caller ID Suppression You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it. Select and confirm. Suppress call ID? or Restore caller ID? or FA? or GA? Enter code for "suppress" or "restore". The service personnel can turn caller ID suppression on and off for all telephones.
Making Calls Step by Step Activating Tone Dialing (DTMF Suffix Dialing) You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system. Press the key. The LED lights up. Program/Service Select and confirm. *53=DTMF dialing? or F>< Enter the code. D You can use the keys "0" through "9", "*", and "#" to transmit DTMF signals. Ending the call also deactivates DTMF suffix dialing.
Making Calls Step by Step Reserve Trunk If this feature is configured (contact the service personnel), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call and a message appears on the display. Precondition: The message "US:Currently busy UK:busy at the moment" appears on your screen. Confirm. Reserve trunk? When the reserved trunk becomes free: Your telephone rings. The display shows " Trunk is free". C Lift the handset. You hear the CO dial tone.
Making Calls Step by Step Trunk Flash To activate ISDN-type services and features through the network carrier’s analog trunks or those of other communications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number. Precondition: You have set up an external connection. Press the key. The LED lights up. Program/Service *51=Trunk flash? Select and confirm. or F>: Enter the code. D Enter the service code and/or telephone number.
Making Calls Step by Step Associated Dialing/Dialing Aid If this function has been configured (contact the service personnel), you can use a dialing aid to dial numbers and set up calls for your telephone. The operating procedure depends on whether the dialing aid is connected to the S0 bus or the a/b (T/R) port. You can also use your system telephone as a dialing aid for other telephones. Dialing aid on the S0 bus: On the PC, select a destination and start dialing.
Calling Multiple Parties Simultaneously Step by Step Calling Multiple Parties Simultaneously Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. Confirm. US: Consult? UK: Enquiry? D Call the second party. Return to the first party: Confirm. Return to held call? or Quit and return? or Program/Service F 9 Press the key. The LED lights up. Enter the code. The LED goes out.
Calling Multiple Parties Simultaneously Step by Step Conducting a Conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. D Call the first party. Select and confirm. Start conference? D Call the second station. Announce the conference. Select and confirm. Conference? or Program/Service F < Press the key. The LED lights up. Enter the code. The LED goes out.
Calling Multiple Parties Simultaneously Step by Step Checking Which Parties Are in the Conference (Initiator Only) View conf parties? Select and confirm. The first station appears on the screen. Next? To display other stations, confirm each subsequent display. Exit list? To exit the list: Select and confirm. Removing Parties From the Conference (Initiator Only) View conf parties? Select and confirm. The first station appears on the screen.
Calling Multiple Parties Simultaneously Step by Step Transferring a Call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. Confirm. US: Consult? UK: Enquiry? D Enter the number of the party to which you want to transfer the call. H Announce the call, if necessary. I Replace the handset. or Select and confirm. Transfer? ...
Calling Multiple Parties Simultaneously Step by Step I Replace the handset. or Select and confirm. Transfer? If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall). Parking a Call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.
Calling Multiple Parties Simultaneously Step by Step Placing External Calls on Hold If you have programmed a key on your telephone as a hold key Æ page 54, you can place external calls on hold. This enables all other parties to retrieve the call on the assigned line. Press the "US:Hold UK:Common Hold" key. A message appears showing which line is on hold (e.g. 801); make a note of the line number. If a trunk key has been assigned, the LED flashes slowly.
Making Calls to Stored Destinations Step by Step Making Calls to Stored Destinations Using a Caller List If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can store answered calls either manually (both internal and external calls) or automatically (external calls only; contact the service personnel for details). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp.
Making Calls to Stored Destinations Step by Step Displaying the Call Time and Additional Call Information Precondition: You have retrieved the caller list and the selected call is displayed. Select and confirm. Time/Date sent? or View station no. or View name? Dialing a Station Number from the Caller List Precondition: You have retrieved the caller list and the selected call is displayed. Select and confirm.
Making Calls to Stored Destinations Step by Step Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two seconds and is then dialed. Redial Press the key once to dial the number last dialed. Press the key twice to dial the next to the last number dialed. Press the key three times to dial the third-to-the-last number dialed.
Making Calls to Stored Destinations Step by Step Dialing a Number From the Internal Directory The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Contact the service personnel to find out if one was configured for your system. Precondition: Names have been assigned to the station numbers stored in the system. C Lift the handset. or Press the key. The LED lights up. Speaker Confirm. Directory? The first entry is displayed on the screen.
Making Calls to Stored Destinations Step by Step If applicable Select and confirm. All entered letters are deleted, and the first entry in the internal directory is displayed again. Delete Line? The entry you wish to dial appears on the screen. Select and confirm. Call? Using Repertory Dialing Keys Precondition: You have saved a station number on a repertory dialing key Æ page 52. Press the key on which the number is saved. If the station number is located on the second level, first press "Shift".
Displaying and Assigning Call Charges Step by Step Displaying and Assigning Call Charges Displaying Call Charges (Not for U.S.) For the current call: The display usually shows call charges at the end of a call (default setting). If you wish to display charges continuously during a call in progress, the service personnelmust request this feature from your carrier. Some carriers also let you display toll-free external calls.
Displaying and Assigning Call Charges Step by Step Displaying Call Charges for Another Telephone (Not for U.S.) If this function is configured (contact the service personnel), you can display and print the chargeable calls for other telephones (such as a pay phone) Precondition: You have programmed the function "View call charges" on a key Æ page 54. The LED lights up to indicate that a you have conducted chargeable call since the last time you viewed the charges. Press the "View call charges" key.
Displaying and Assigning Call Charges Step by Step Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: The service personnel has set up account codes for you. Press the key. The LED lights up. Program/Service *60=Account code? Select and confirm. or F?9 Enter the code. D Enter the account code. US: #=Save? UK: #=Save entry? and G Press this key. or Confirm.
If You Cannot Reach a Destination ... Step by Step If You Cannot Reach a Destination ... Using Callback If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback, • When the other party is no longer busy • When the user who did not answer has conducted another call. Storing a Callback Precondition: You have reached a busy line or no one answers. Confirm.
If You Cannot Reach a Destination ... Step by Step Deleting a displayed entry: Press the "OK" dialog key to confirm your selection Delete? Ending callback display: Select and confirm. US: Exit? UK: End? or Press the key. The LED goes out. Program/Service or Speaker Press the key. The LED goes out. Call Waiting (Camp-On) Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Camp-on Wait (approx.
If You Cannot Reach a Destination ... Step by Step Busy Override - Joining a Call in Progress This function is only available if it has been configured by the service technician (contact the service personnel). Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Select and confirm. Override? or F?; Enter the code. The called party and person to whom this party is talking hear an alerting tone every two seconds.
Telephone Settings Step by Step Telephone Settings Adjusting the Ring Volume J or K Press these keys while the phone is idle. Confirm. US: Ring volume? UK: Ringer volume? J or K To raise or lower the volume: Keep pressing the keys until the desired volume is set. Save. J or K Adjusting the Ring Tone Press these keys while the phone is idle. Select and confirm. US: Ring tone? UK: Ringer tone? J or K To adjust the ring tone: Keep pressing the keys until the desired tone is set. Save.
Telephone Settings Step by Step Adjusting the Speakerphone to the Room Acoustics To help the other party understand you clearly while you are talking into the microphone, you can adjust the telephone to the acoustics in your environment: "Quiet room", "Normal room" and "Noisy room". J or K Speakerphone mode? J or K Press one of these keys while the phone is idle. Select and confirm. To set the room type: Keep pressing these keys until the setting you want appears on the screen. Save.
Telephone Settings Step by Step Selecting the Language of Screen Prompts Press the key. The LED lights up. Program/Service Confirm. More features? *48= Select language? Confirm. or F=A Enter the code. Select the language you wish to use (such as "Spanish") and press the "OK" dialog key to confirm. 15=Spanish? Locking the Telephone to Prevent Unauthorized Use You can prevent unauthorized persons from using your telephone and its electronic notebook during your absence.
Telephone Settings Step by Step Saving Your PIN To use the functions • to prevent unauthorized persons from using your telephone Æ page 50 • to use another telephone like your own Æ page 66 you need to enter a personal identification number, which you can save yourself. Press the key. The LED lights up. Program/Service *93=Change PIN? Confirm. or FB< Enter the PIN. D Enter the current five-digit PIN. If you have not yet assigned a PIN, use the PIN "00000" the first time you enter it.
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Saving Station Numbers, Functions, Procedures and Appointments You can save a frequently-dialed number, or frequentlyused functions/procedures (comprising several operating steps) to any free key on your telephone or add-on device. If you have programmed a Shift key, you can assign numbers and functions on two levels of the programmable keys. The second (Shift level) can accept only an external station number.
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Confirm. US: Exit? UK: End? or Select and confirm. US: Another key? UK: Program another key? Simply press the key to dial a stored telephone number Æ page 41. If you have saved an internal station number (=DSS call), the corresponding LED signals various states Æ page 55, Æ page 81. You can do this while a call is in progress.
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Confirm. US: Next? UK: Next entry? or Select and confirm. US: Change? UK: Change entry? or Select and confirm. Delete? or Select and confirm. US: Exit UK: End Assigning Functions to Keys Press the key. The LED lights up. Program/Service Select and confirm. *91=Prog. feature key? or FB: Enter the code. Press the key. If the key is already in use, its assignment appears on the screen. Confirm.
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Meaning of LED Signals for Saved Functions: Call forwarding, Forwarding - trunk, Forward Line, US:Night answer UK:Night Service, Do not disturb, Changeover, Advisory message, Ringer cutoff, HF answerback on/off, US:Join/leave group UK:Hunt group join/leave, Caller ID suppression, Call wait.term.
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Trunk group key At least one trunk is free. All trunks in the trunk group are busy. View call charges: No chargeable calls have been made since the last time call charges were displayed. Chargeable calls have been made since the last time call charges were displayed. Call forwarding, Forward Line: Flashing slowly - Either you or your trunk is the destination of a forwarded call.
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Assigning a Procedure (Operating Steps) to a Key Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone. Using the associated dial function, for example Æ page 30, you can save all the remaining inputs required (station number of the calling party + the station number to be dialed) to a single key.
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Confirm. US: End? UK: Exit? or US: Program another key? Select and confirm. UK: Another key? . Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again. You can also press a procedure key during a call. The stored digits are automatically sent as DTMF signals Æ page 27.
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Saving Appointments You can tell your telephone to give you a call when you want to be reminded of an appointment Æ page 17. To do this, you need to save the time you want the call to be made. You can enter a single appointment that will take place in the next twenty four hours, or you can enter a daily recurring appointment. Press the key. The LED lights up. Program/Service *46=Timed reminder on? Confirm.
Testing the Telephone Step by Step Testing the Telephone Testing the Telephone Functions You can test your telephone functions. Precondition: Your telephone is idle. Press the key. The LED lights up. Program/Service Select and confirm. *940=Phone test? or FB=9 Enter the code.
Call Forwarding Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 90! Select and confirm. Forwarding on? or F: Enter the code. Select and confirm.
Call Forwarding Step by Step Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by the service personnel (standard night answer service) or by you (temporary night answer service).
Call Forwarding Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact the service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network. For example, you can forward your phone line to your home phone after business hours. Select and confirm. Trunk FWD on? or F?= Enter the code.
Using Other Functions Step by Step Using Other Functions Sending a Message You can send short text messages to users who have system telephones. Transmitted text messages are signaled in the same way as a callback request on system telephones e.g. optiPoint 500 entry. Select and confirm. US: Send message? UK: Send Message? or F?A Enter the code. D Enter the recipient’s internal station number. Select and confirm the preprogrammed message (which can be changed by the service personnel).
Using Other Functions Step by Step Leaving an Advisory Message You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk. When another party calls you, the message appears on the caller’s screen. Select and confirm. Advisory msg. on? or F?B Enter the code. Select and confirm the preprogrammed message (which can be changed by the service personnel). 0=Back at: or 9 ... B Enter the code directly.
Using Other Functions Step by Step Using Another Telephone Like Your Own Other people can temporarily use your telephone for outgoing calls as though it were their own. Press the key. The LED lights up. Program/Service *508=Temporary Phone? Select and confirm. or F>9A Enter the code. D Enter the other user’s station number. D Enter the other user’s telephone lock PIN.Æ page 51.
Using Other Functions Step by Step Fax Details and Message on Answering Machine If a fax or answering machine is connected to your system and you have assigned the "Fax details" function to a programmable key Æ page 54, the key lights up when a fax or a message has been received. Deactivating indication: Press the illuminated "Fax details" key. The LED goes out. Resetting Services and Functions (System-Wide Cancellation for a Telephone) There is a general reset procedure for activated functions.
Using Other Functions Step by Step Monitoring a Room A telephone can be used to monitor a room. The function must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room. Activating the telephone to be monitored: Press the key. The LED lights up. Program/Service Select and confirm. *88=Room monitor? or FAA Enter the code.
Using Other Functions Step by Step Activating Functions for Another Telephone If this function has been configured (contact the service personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service. • • • • • • • • • • Press the key. The LED lights up.
Using Other Functions Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact the service personnel), you can lock other telephones to prevent unauthorized use and then unlock them again later. You can use this function to unlock the telephone for users who have locked their telephones and then forgotten their PINs. Press the key. The LED lights up. Program/Service * * Confirm.
Using Other Functions Step by Step • • • • • • • • • • • • Leave an advisory message, code: *69/#69 Æ page 65 Group ringing, code: *81/#81 Æ page 84 Group call, code: *85/#85 Æ page 84 Suppress caller ID, code: *86/#86 Æ page 26 Waiting tone, code: *87/#87 Æ page 15 Open door, code: *61 Æ page 21 Door opener on/off, code: *89/#89 Æ page 22 Control relay, code: *90/#90 Æ page 74 Do not disturb, code: *97/#97 Æ page 19 Ringer cutoff function, code: *98/#98 Æ page 19 Speed-dialing, code: *7 Æ page 41 Associa
Using Other Functions Step by Step Using functions in ISDN via code dialing (keypad dialing) If authorized (contact the service personnel), you can set ISDN functions via code dialing in some countries. Press the key. The LED lights up. Program/Service *503=Keypad dialing? Confirm. or F>9< Enter the code. D Enter the number of the trunk you wish to use (contact the service personnel). D Entering a code for required ISDN function (contact the service personnel).
Using Other Functions Step by Step Controlling Connected Computers or Other Programs and Telephone Data Service (HiPath 3500/3550/3700/3750 Only) If this function has been configured (contact the service personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Precondition: You have set up a connection. Press the key. The LED lights up. Program/Service *42=Tel. data service? Confirm. or F=; Enter the code.
Using Other Functions Step by Step Controlling Relays If this function has been configured (contact the service personnel), you can turn up to four relays on and off to control different facilities (such as a door opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.
Using Other Functions Step by Step Radio Paging (Not for U.S.) If paging equipment is connected to your system (contact the service personnel), you can contact people via their pocket receivers. The pocket receiver indicates to the person you are looking for that someone is trying to get in touch. The person you page can then go to the nearest telephone and call you. The operating procedures differ according to the type of radio paging equipment connected (simple or enhanced paging equipment).
Using Other Functions Step by Step Select and confirm. 1=Display information? or 2=Text? Answering the page from the nearest telephone: C Lift the handset. Press the key. The LED lights up. Program/Service Select and confirm. #45=Answer page? or G=> Enter the code. D Enter your own station number.
Team and Executive/Secretary Functions With Trunk Keys Step by Step Team and Executive/Secretary Functions With Trunk Keys If this function has been configured (contact the service personnel), you belong to a team of users for whom special keys were programmed: • Trunk keys (MULAP keys) • Direct station selection keys • Group call key (not on the executive telephone in an executive/secretary team) • Ring transfer keys (only in an executive/secretary team) As a team member, you can also program these keys
Team and Executive/Secretary Functions With Trunk Keys Step by Step Answering Calls With Trunk Keys Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly. Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically assigned to you when you lift the handset or press the "Speaker" key; in this case the assigned trunk key lights up. C Lift the handset. or With on-hook dialing: Use speakerphone mode and open listening.
Team and Executive/Secretary Functions With Trunk Keys Step by Step Retrieving the call: Press the slowly flashing trunk key. Switching Between Phone Calls on Multiple Trunks Precondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing. Press the flashing trunk key. The first party is placed on hold on the other trunk. Press the slowly flashing trunk key. The second party is placed on hold. You can switch between the two call as many times as you wish.
Team and Executive/Secretary Functions With Trunk Keys Step by Step Select and confirm. 1=all calls? or 2=external calls only? or 3=internal calls only? or : or ; or < Enter the code. D Enter the destination number. Confirm. US: Save? UK: Save entry? or If available. Press the "Forward Line" key. (You have stored the call forwarding type and destination on the "Forward Line" key Æ page 54.) Deactivating call forwarding: Press the key. The LED lights up. Program/Service Select and confirm.
Team and Executive/Secretary Functions With Trunk Keys Step by Step Using DSS Keys Each team member has a DSS key for every other member in the team. This enables every team member to reach all other members of the team directly, simply by pressing a key. Meaning of LED Indications on DSS Keys LED on the DSS key is off - the team member is not engaged in a phone call. or LED on the DSS key is lit - the team member is engaged in a phone call or has activated do not disturb.
Team and Executive/Secretary Functions With Trunk Keys Step by Step Transferring a Call in Progress Press the DSS key and announce the call, if desired. I or Replace the handset or press the key. Release Accepting a Call for Another Team Member Press the flashing DSS key or trunk key. C Lift the handset. or With on-hook dialing: Use speakerphone mode and open listening.
Team and Executive/Secretary Functions With Trunk Keys Step by Step Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it. Activating ring transfer: Press the Ring Transfer" key. The LED lights up. or Press the key. The LED lights up.
Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (contact the service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number. Incoming calls are signaled on all group member telephones in the order in which they are received ( hunt group) or simultaneously (= group call) until one member of the group accepts the call.
Using Other Team Functions Step by Step You belong to multiple groups or to one group with trunk keys (including executive/secretary teams). Select and confirm. US: Leave group? UK: Leave hunt group? or US: Join group? UK: Join hunt group? or GA> or FA> Enter the code for "leave" or "join". or Press the "Hunt group join/leave" key. or 301 x group name 301 group name If an "x" appears between group/trunk number or (such as 301) and group name, the audible tone is active for this group or trunk.
Using Other Team Functions Step by Step If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset. Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team from your telephone even while engaged in another call. To do this, contact the service personnel to find out if a pickup group has been configured.
Using Other Team Functions Step by Step Removing all telephones in call ringing group: Select and confirm. Ringing group off? or GA: Enter the code. Uniform Call Distribution (UCD) If this function has been configured (contact the service personnel), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call. Logging on and off at the beginning and end of your shift: Press the key.
Using Other Team Functions Step by Step Requesting and activating a work time: If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time until you log back on. Press the key. The LED lights up. Program/Service Select and confirm. UCD? *403=Work on? Confirm. or #403=Work off? or Enter the code for "on" or "off".
Special Functions in the LAN (PC Network) Step by Step Special Functions in the LAN (PC Network) If your telephone is operating in a HiPath 5000 RSM environment, multiple HiPath 3000 systems are interconnected via a LAN (Local Area Network, e.g. proprietary PC network). Your telephone calls are conducted via the LAN (PC network). If this is the case, you must take certain special features into consideration when performing various functions. These are described below.
Special Functions in the LAN (PC Network) Step by Step Transferring Call Forwarding You can activate/deactivate call forwarding Æ page 61 for your telephone from other HiPath 5000 RSM telephones. Select and confirm. Internal DISA? or F=@ Enter the code. D Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected. or G Confirm the entry. D Enter the (DISA) call number of your telephone. or G Confirm the entry. Activating this function: Select and confirm.
Special Functions in the LAN (PC Network) Step by Step Using Night Answer If authorized (contact the service personnel), you can define telephones in other HiPath 3000 communications platforms as the night answer Æ page 62. Select and confirm. Internal DISA? or F=@ Enter the code. D Enter the (DISA) call number of the HiPath 3000 to which the night answer telephone is connected. or G Confirm the entry.
Special Functions in the LAN (PC Network) Step by Step Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ page 86. Saving the telephones for the ringing group: Press the key. The LED lights up. Program/Service *81=Ringng group on? Select and confirm. or FA: Enter the code.
Special Functions in the LAN (PC Network) Step by Step Controlling Relays If this feature is configured (contact the service personnel), you can also control relays Æ page 74 in other HiPath 3000 communications platforms. Select and confirm. Internal DISA? or F=@ Enter the code. D Enter the (DISA) call number of the HiPath 3000 in which the relay is to be controlled. or G Confirm the entry. D Enter the (DISA) call number of the telephone from which you wish to control the relay.
Special Functions in the LAN (PC Network) Step by Step Opening the Door If this feature is configured (contact the service personnel), you can also activate the door opener Æ page 21 in other HiPath 3000 communications platforms. Select and confirm. Internal DISA? or F=@ Enter the code. D Enter the (DISA) call number of the HiPath 3000 in which the door is to be opened. or G Confirm the entry. D Enter the (DISA) call number of the telephone from which you wish to activate the door opener.
Labeling and Documentation Labeling and Documentation Labeling Key Fields You can chose from the following options to label the keys with the functions/call numbers saved (Æ page 8, Æ page 52): Labeling • by hand: Labeling strips are deliverd with your optiPoint. Write the function or a name on the matching strips within the white field and attach them to your optiPoint.
Labeling and Documentation Attaching a Station Number Label Self-adhesive call-number labels are also delivered with your optiPoint. Write on the call-number label (fire brigade, police, own telephone numbers), then remove and stick it in the recess on the telephone when the handset is lifted. Documentation You can find these operating instructions in the Internet in PDF format under http://www.hipath.com and on CD-ROM (ask the service personnel) in HTML and PDF format.
Fixing Problems Fixing Problems Telephone Maintenance • • • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only). Never use cleaners containing alcohol, cleaners that corrode plastic, or abrasive powders.
Fixing Problems Step by Step Responding to Error Messages on the Screen US: Invalid entry Possible cause: UK: Incorrect entry The station number is incorrect. Possible response: Enter a correct station number. US: Not authorized Possible cause: UK: Access denied You tried to activate a disabled function. Possible response: Ask the service personnel to authorize you to use the function.
Index Index A account code .............................................. 44 activating door opener .............................. 21 advisory message ...................................... 65 agents .......................................................... 87 announcement ........................................... 26 answering a timed reminder .................... 17 answering machine ................................... 67 call pickup ................................................ 22 appointment .....
Index dialing numbers from the internal directory .................... 40 using speed-dialing ................................ 41 direct inward system access (DISA) ....... 70 direct station select ....................... 53, 55, 81 directory, internal ....................................... 40 DISA ............................................................. 70 display angle ............................................... 49 distributing calls ......................................... 87 do not disturb ..
Index M mailbox ........................................................ 17 making calls on-hook dialing ........................................ 24 to stored destinations ........................... 37 using redial .............................................. 39 with the dialing aid ................................. 30 making external calls ................................. 24 making trunk calls ...................................... 24 malfunctions ...............................................
Index speaker call ................................................. 26 speakerphone mode ............... 12, 13, 14, 49 special dial tone .......................................... 19 speed-dialing dialing numbers ...................................... 41 saving station speed-dialing ................. 53 system ..................................................... 41 station number assigning .................................................. 28 correcting .................................................
Overview of Functions and Codes (Alphabetical) Overview of Functions and Codes (Alphabetical) The table below lists all available functions as they appear on the display. Functions that have been configured (contact System Support) can be activated interactively (select + save) via the Program/Service menu (select + save or enter a code), or by pressing function keys, provided that the functions have been configured (contact System Support). Functions (display) ... Interactively ...
Overview of Functions and Codes (Alphabetical) Functions (display) ... Interactively ... Via the Program/Service menu ...
Overview of Functions and Codes (Alphabetical) Functions (display) ... Interactively ... Via the Program/Service menu ... With function keys Program/Service á! á! Code Phone Test 9 Pickup - directed Pickup - group Accept call 9 9 *940 *59 *57 9 *91 9 9 Prog.
Overview of Functions and Codes (Alphabetical) Functions (display) ... Interactively ... Via the Program/Service menu ...
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