Documentation OpenScape Voice OpenStage 40 SIP, OpenStage 40 G SIP OpenStage Key Module 40 User Guide V1 R3.x V1 R4.x Siemens Enterprise Communications www.siemens-enterprise.
Important information Important information Q For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or • in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard. Use only original Siemens accessories. The use of other accessories may be hazardous and will render the warranty and the CE marking invalid. Never open the telephone or a key module.
Important information Location of the telephone • • • • • The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C. To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm. Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.
Contents Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 General information. . . . . . . . . . . . . . . . . . . . . . . . . . .11 About this manual . . . . . . . . . . . . . . . .
Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ending a consultation call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . Putting on hold and retrieving successively or simultaneously . . . . Connecting parties . . . . . . . . . . . . . . . . . . . . . .
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dialing with the DDS key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dialing from the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . Dialing from the LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . . Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . Using autodial delay. . . . . . . . . . . . . . . . . . . . .
Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deflecting a call to a DSS station . . . . . . . . . . . . . . . . . . . . . . . . . LED display on DSS keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making calls in an executive-secretary team . . . . . .
OpenScape Voice functions. . . . . . . . . . . . . . . . . . .128 Feature toggle key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Individual phone configuration . . . . . . . . . . . . . . . 149 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the display to a comfortable reading angle . . . . . . . . . . Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Backlight time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the call recording feature . . . . . . . . . . . . . . . . . . . . . . . . . . . Automatic call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call recording with AutoStart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Controlling call recording . . . . . . . . . . . . . . . . . .
General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you, this may be due to one of the following reasons: • The function is not configured for you or your telephone. Please contact your system support representative.
General information Call recording . ~ / @ Switch on recorder (standby mode) Switch off recorder Start recording Stop recording Service The Siemens service department can only help you if you experience problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you. For queries regarding connection of the telephone, please contact your network provider.
General information Single-line telephone/multi-line telephone Your OpenStage 40 is a "multi-line telephone". This means that multiple lines can be configured, which is not the case with single-line phones. Each line is assigned an individual phone number which you can use to make and receive calls. The programmable sensor keys function as line keys on multi-line phones page 23.
Basic functions Step by step Basic functions Please read carefully the introductory chapter "Getting to know your OpenStage phone" page 15 before performing any of the steps described here on your phone. Secure voice transmission Prerequisite: The secure voice communication option must be activated by your administrator. If you call a party or receive a call from a party over a secure connection, a padlock icon1 appears on the other party’s row on your graphic display.
Basic functions Step by step Answering a call via the handset The phone is ringing. The caller is displayed. ^ Lift the handset. if nec. +- Set the call volume. Answering a call via the loudspeaker (speakerphone mode) The phone is ringing. The caller is displayed. The pop-up menu opens: Select and confirm the option shown. The n key lights up. Accept? or n Press the key shown. The key lights up. The speakerphone function is activated. if nec. +- Set the call volume.
Basic functions Step by step Answering a call via the headset Prerequisite: A headset is connected. Make sure your headset port is set up properly page 162. The phone is ringing. The o key flashes. o Press the key shown. if nec. +- Set the call volume. Answering calls automatically via the headset Prerequisite: The administrator has additionally configured a key with the "Auto-Headset function (AICS Zip tone) ( page 50). S Press the "Auto-Headset" sensor key to activate auto- matic call answering.
Basic functions Step by step Directed pickup You can pick up a call signaled at an absent coworker’s phone. If a colleague has placed a call on hold on their multi-line phone you can also pick up this call. Accept call Prerequisite: You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice. A coworker’s phone rings. Directed pickup? Select and confirm the option shown in the idle phone’s context menu. or ^ Lift the handset. or n Press the key shown.
Basic functions Step by step Picking up the held call Prerequisite: Your colleague has placed a call on hold on their multiline phone page 99. You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice. Directed pickup? f Select and confirm the option shown in the idle phone’s context menu. or ^ Lift the handset. or n Press the key shown. Directed pickup? f Select and confirm the option shown. j Enter and confirm the relevant phone’s internal number.
Basic functions Step by step Switching from handset to speakerphone mode Make note of the two different processes and activate, if necessary, your preferred setting page 161. Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator. Standard mode n and \ Hold down the key and replace the handset. Then release the key and proceed with your call.
Basic functions Step by step Switching from headset to speakerphone mode In standard mode n Press and hold the key (open listening ist activated), o Press the key shown. Speakerphone mode is activated. In U.S. mode n Press the key shown. o Press the key shown. Speakerphone mode is activated. Open listening You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker. Prerequisite: You are conducting a call via the handset.
Basic functions Step by step Activating/deactivating the microphone You can temporarily switch off the handset microphone to prevent the other party from listening in while you consult with someone in your office. Prerequisite: You are conducting a call. Deactivating the microphone p Press the key shown. Activating the microphone p Press the lit key. Ending a call s Press the key shown. or Disconnect? Select and confirm the option shown in the connections’s context menu.
Basic functions Step by step Group call Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group. A group call is displayed on the phone.
Basic functions Step by step Further administrator settings for group calls: • The group call can be picked up both by lifting the handset and via the "Pickup call" menu option. • The group call be picked up via the "Pickup call" menu option but not by just lifting the handset. • A key is programmed for call pickup. • Open a pop-up menu with the Call pickup key when a group call is waiting. Picking up a group call with the call pickup key Prerequisite: The Call pickup key is configured.
Basic functions Step by step Picking up a group call The pop-up menu opens: Pickup call? Confirm. or ^ Lift the handset (only if the appropriate function is set by your administrator) or R Press the sensor key programmed with the "Call pickup" function (if configured). The speakerphone function is activated. Ignoring a group call Ignore? 24 Select and confirm the option shown. The phone stops signaling the group call.
Basic functions Step by step Listening to voicemail To use this function, you need to have a voice mailbox set up on your communication platform for voicemails (see page 35). The message key O flashes and/or the alert bar illuminates and the F icon appears on the display (depending on the setting made by the administrator) to indicate new messages. The LED and/or the alert bar only extinguish again when all new messages have been picked up and there are no further missed calls.
Basic functions Step by step Call control To ensure that you do not miss any important calls, administrator can configure a key that blinks when a call is waiting, for instance, when you are dialling a number or when two calls come in simultaneously. Call control does not work with MultiLine telephones Two calls simultaneously Prerequisite:The call control key (2nd alert) is configured and call waiting is allowed ( page 70). Y Y two calls ring at the same time.
Basic functions Step by step Prerequisite: The "Call control" key (2nd alert) is configured and call waiting is allowed ( page 70). ^ j You receive a call while you are dialling. The "Call control" key is blinking and you hear a notification tone. T Press the blinking "Call control" key. Dialling is interrupted.
Basic functions Step by step Making calls If you selected the option "Busy When Dialing" page 81, you will not be interrupted by an incoming call. In this case, the caller hears the busy signal. Off-hook dialing ^ Lift the handset. j Enter the number if nec. Use the navigator page 21 to correct entries as necessary. In the pop-up menu: Dial Confirm or wait until the dial delay expires (see page 79). or In the pop-up menu: Redial {1} S. Hawking Select and confirm the option shown1.
Basic functions Step by step On-hook dialing The connection is set up with on-hook dialing via the loudspeaker (speakerphone mode) or via a connected headset. n Press the key shown. or o Press the key if a headset is connected. and/or j Enter the station number. i Press or wait until the dial delay expires (see page 79). or In the pop-up menu: Redial {1} S. Hawking Confirm1. First enter the number First enter the number. The loudspeaker or headset key illuminate when you enter the first digit.
Basic functions Step by step Immediate dialing Immediate dialing should only be activated if administrator has configured and approved a dial plan. Immediate dialing is deactivated by default. For this reason after entering the number you must either confirm the "Dial" option or wait until the dial delay expires to set up the connection. If Immediate dialing is configured, your call is automatically dialed as soon as the string entered matches an entry in the dial plan.
Basic functions Step by step Dialing using the hot or warm line function Your administrator can configure a hot or warm line for your phone. If you lift the handset of the phone or press the loudspeaker key • with a hot line immediately or • with a warm line after a defined period of time, • a number specified by administrator is dialed. Examples: • The phone in the lift immediately dials the reception number. • The phone at a patient’s bed dials the ward number e.g.
Basic functions Step by step Redial You must have activated the call journal in order to use the call list. This also applies for redialling the last number dialled page 94. If the call journal is disabled, you will be shown the message "Key function unavailable" on the display when you try to execute the last number redial function using the , key or a correspondingly programmed function key.
Basic functions Step by step Redialing from the idle menu Redial {1} S. Hawking Select and confirm from the idle display context menu ( page 29). The last phone number entered is dialed.
Basic functions Step by step Consulting a second party You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Consult Select and confirm the option shown in the connections’s context menu. or Start conference Start conference Select and confirm the option shown in the context menu for the call connection when you intend to set up a conference with the new participant.
Basic functions Step by step Ending a consultation call You end the consultation Disconnect & return Select and confirm the option shown in the second party's context menu. The consultation call is disconnected. The call with the first party is resumed. The second party hangs up If the second call partner hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up" is disabled ( page 66).
Basic functions Step by step Switching to the held party (alternating) Prerequisite: You are conducting a consultation call. Alternate? Select and confirm the option shown in the connection’s context menu. It does not matter which context menu is open when alternating. The "Alternate" function appears in both menus (active and passive connection). You can switch back and forth between two subscribers by repeatedly selecting and confirming "Alternate".
Basic functions Step by step Putting on hold and retrieving successively or simultaneously Putting an active call on hold Prerequisite: You have a single-line phone and are conducting a consultation call page 34 or have answered a second call page 68. The "Hold" sensor key must be configured page 50 S Press the "Hold" key. The key flashes. The consultation or second call and the first call are put on hold. Retrieving the first call b Switch to the first call.
Basic functions Step by step Connecting parties You can connect the first party with the party you consulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call page 34 and call joining must be allowed page 38. Complete Xfer? Select and confirm the option shown in the active connection’s context menu. The active and held calls are joined. The active call and the consultation call are cleared down.
Basic functions Step by step Call forwarding You can forward calls for your phone to another phone. You can also change, activate and deactivate call forwarding during a call. The function Forwarding must be authorized by administrator. On multi-line telephones ( page 13), you can only configure call forwarding for the primary line.
Basic functions Step by step Activate or deactivate immediate forwarding r Press the key shown. Deactivating call forwarding If call forwarding was activated for All calls, it will now be automatically deactivated. or Activate forwarding to last destination.
Basic functions Step by step Saving destination phone numbers for call forwarding You can also enter the call forwarding settings via the user menu ( page 60) or via the WEB Surface page 184. r Press the key shown. The pop-up menu opens: The message: "Set forward on to" is displayed with the number of the last forwarding destination and you have the following options: • Accept • Set a forwarding destination • Edit call forwarding • Cancel Edit call forwarding Select and confirm the option shown.
Basic functions Step by step Edit favourites Select and confirm forwarding type in context menu. Destination 1 Select and confirm the option shown. j Enter/edit and confirm the destination phone number. If necessary, define additional destination phone numbers. Save & Exit Select and confirm the option shown Copy and insert destination phone numbers The current destination phone number for a call forwarding type is copied.
Basic functions Step by step Assign a destination phone number for call forwarding Prerequisite: At least one destination phone number has already been saved. All calls g3339 3336 All calls g3336 Select forwarding type (here for instance All calls) Select and confirm a saved destination in the context menu of the relevant forwarding type. The forwarding type is activated and the new destination is displayed. N Press the illuminated key to open the call display.
Basic functions Step by step All calls (default setting is off) Busy No reply N Press the illuminated key to open the call display. If All calls was activated, the forwarding destination is displayed with the forwarding symbol and the r key illuminates. The Busy and No reply types of call forwarding are not displayed. Defining the ring duration before call forwarding on no reply You can define how often the phone should ring before the "No reply" call forwarding is activated.
Basic functions Step by step Call forwarding chain Sometimes calls to a station are forwarded to another station which also has call forwarding or DND activated. This can create a call forwarding chain consisting of several telephones where the last member of the chain is your phone. A popup window opens on your phone’s screen with the following information: • Who is calling • Who forwarded first or last. • The reason for the forwarding is displayed by an icon.
Basic functions Step by step Callback You can request a callback if the station called is busy or if nobody answers. You receive a callback when the other party’s line becomes free. This option is only available if both you and administrator has activated the function ( page 48). On multi-line telephones page 13, only the callback requests for your primary line are logged. Requesting callback Prerequisite: The station called is busy or nobody answers.
Basic functions Step by step Responding to a callback Prerequisite: A callback was requested. Your phone rings and station information appears on the graphic display. The pop-up menu opens: Accepting a callback Accept? Select and confirm the option shown. Rejecting a callback Prerequisite: The function Reject is authorized by administrator. Reject? Select and confirm the option shown. The callback request is deleted. The caller hears the busy signal.
Basic functions Step by step Allow callback Prerequisite: The function Callback is authorized by administrator. z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Configuration Select and confirm the option shown. Outgoing calls Select and confirm the option shown. Callback Select and confirm the option shown.
Basic functions Step by step Calling back missed calls Calls received while you are absent are indicated by a message on the idle display ( page 28). The O function key also lights up. Moreover, the message key O and/or the alert bar flash or illuminate depending on the setting made by the administrator. They only extinguish again when all new list entries have been queried. Missed calls are logged in the missed calls list.
Programmable sensor keys Step by step Programmable sensor keys The phone features a range of functions that can, if required, be stored on programmable sensor keys. The phone comes with six sensor keys, all of which can be programmed on two separate levels. The "Shifted" sensor key, which allows you to switch between the two programmable sensor key levels, is preassigned. This sensor key should be maintained where possible so you can switch between the two programmable sensor key levels.
Programmable sensor keys Step by step Programming sensor keys z You can also configure this setting via the Web interface page 184. Beginning programming Directly via a sensor key S Hold down the sensor key to which a function should be assigned until the programming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your administrator about the current setting). OK Confirm to begin programming.
Programmable sensor keys Step by step Beginning programming Normal Select and confirm the option shown to program the first level. or Shifted Select and confirm the option shown to program the second level. Do not disturb Select and confirm the required function in the list (e. g. Do not disturb). Label Select and confirm the option shown if you want to change the label on the graphic display. j Enter and confirm the label you want. Save & Exit Select and confirm the option shown.
Programmable sensor keys Step by step j Enter and confirm a stations’s destination phone number. You can select and insert special characters in the dialing sequence: « Clear call ~ Make consultation » Make normal call ¬ Pause The pop-up menu also offers the following functions: • Move cursor right and left • Copy • Paste • Mode selection • Cancel • OK Save & Exit Select and confirm the option shown. The repertory dial can be up to 40 characters long.
Programmable sensor keys Step by step Feature toggle Only available for Hunt group functions ( page 135). S Hold down the sensor key to which a function should be assigned until the programming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your administrator about the current setting). OK Confirm to begin programming. The sensor key illuminates continuously.
Programmable sensor keys Step by step Forwarding S Hold down the sensor key to which a function should be assigned until the programming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your administrator about the current setting). OK Confirm to begin programming. The sensor key illuminates continuously. z You can also configure this setting via the Web interface page 184.
Programmable sensor keys Step by step Using sensor keys The use of programmed functions depends on the phone’s status. The relevant display appears once you have pressed a sensor key. Example 1: Calling saved number Prerequisite: The idle menu is displayed on the graphic display. S Press the sensor key for a saved number. The connection is set up. Example 2: Call Waiting toggle Activating/ deactivating You can press a key to activate or deactivate call waiting functionality, even during a call.
Programmable sensor keys Step by step Resetting sensor keys You can reset sensor keys you configured to factory settings (see also page 170). N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Reset Select and confirm the option shown to switch to the Reset user data menu. Function key data Select the option shown.
Enhanced phone functions Step by step Enhanced phone functions Incoming calls Accepting calls via the headset Prerequisite: The headset is connected. o The LED flashes when a call is received. Press the key shown. Conduct call. Ending the call: o Press the key shown. The LED goes out. Deflecting a call Using call deflection Prerequisite: An incoming call is displayed or signaled. "Deflect" must be allowed. In the pop-up menu: Deflect Select and confirm the option shown.
Enhanced phone functions Step by step Permitting call deflection z You can also configure this setting via the Web interface page 184. Deflect" must be authorized by administrator. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Configuration Select and confirm the option shown. Incoming calls Select and confirm the option shown. Deflecting Select and confirm the option shown.
Enhanced phone functions Step by step Rejecting a call You can reject an incoming call. "Reject" must be authorized by administrator. In the pop-up menu: Reject Select and confirm the option shown. The caller hears a busy signal. If the rejected caller’s phone number is transmitted, it is saved in the call list. You can then call this party back at a later time. Configuring call forwarding You can also enter the call forwarding settings via the Forwarding key ( page 40). N Press the key shown.
Enhanced phone functions Step by step Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key). Alerts Select and confirm the option shown. Visual alerts= No Select the option shown. Yes Select and confirm the option shown in the Yes/No context menu. or Audible alerts= No Select the option shown. Yes Select and confirm the option shown in the Yes/No context menu. or Forwarding station...
Enhanced phone functions Step by step Placing a call on hold You can use this function to place an ongoing call on hold, for instance, to prevent the other party overhearing a conversation with a colleague in the same room. The held party hears music on hold if Music on hold is active on this party’s phone ( page 67). Prerequisite: You are conducting a call. Hold Select and confirm the option shown in the connections’s context menu. or S Press the "Hold" key. The key flashes.
Enhanced phone functions Step by step Held call wait status After placing a call on hold, you can replace the handset and then decide whether to retrieve the call or disconnect. Prerequisite: You placed a call on hold and replaced the handset or pressed the loudspeaker key in speakerphone mode. A recall follows immediately and a pop-up menu appears on the display: Retrieve held call Select and confirm the option shown to resume the call in speakerphone mode.
Enhanced phone functions Step by step Activating/deactivating the hold reminder tone z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Configuration Select and confirm the option shown. Connected calls? Select and confirm the option shown. Allow hold rem.? Select and confirm the option shown.
Enhanced phone functions Step by step Setting the hold reminder time Use the "Hold reminder" function to set the length of the timeout before an automatic reminder is issued about a held call. The minimum value is 1, that is, the reminder is output after one minute. The maximum value is 99 minutes. Press 0 to deactivate the reminder. z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown.
Enhanced phone functions Step by step Activating/deactivating Hold and hang-up This function works in the following call scenarios: • • • You have placed a call on hold and hang up. You are conducting a consultation call and the second call partner hangs up. You accepted a second call, and you or the second participant hang up. You can use "hold and hang up" to determine whether you will be prompted immediately or after a defined time to retrieve the held call.
Enhanced phone functions Step by step Music on hold Music on hold is played back when you are placed on hold by another party, providing this option is active. z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec. j Enter and confirm the User password. Configuration Select and confirm the option shown. Connected calls Select and confirm the option shown.
Enhanced phone functions Step by step Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. You can ignore or accept the second call. Before you accept the second call, you can end the first call or place it on hold for subsequent retrieval. You can block the second call or the signal tone ( page 70).
Enhanced phone functions Step by step Disconnecting the second call Disconnect & return Select and confirm the option shown in the second call’s context menu. The call to this station is disconnected and the call to the first station is reconnected. Ending the second call by hanging up If you or the second call partner hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up" is disabled ( page 66).
Enhanced phone functions Step by step Deflecting a second call Prerequisite: You are conducting a call and call waiting is allowed ( page 70). In the pop-up menu: Deflect Select and confirm the option shown. j Enter and confirm the phone number. The second call is deflected to the destination specified. You are reconnected with the first party. Connecting parties Complete Xfer Select and confirm the option shown in the active connection’s context menu.
Enhanced phone functions Step by step if nec.j Enter and confirm the User password. Configuration Select and confirm the option shown. Incoming calls Select and confirm the option shown. Handling Select and confirm the option shown. Allow call waiting Select and confirm the option shown. Yes Select and confirm the option shown. Save & Exit Select and confirm the option shown.
Enhanced phone functions Step by step Transferring a call You can transfer your current call to another party with or without consultation. Blind transfer Prerequisite: You are conducting a call. The options "Allow call transfer" and "Transfer on ring" were allowed ( page 73). Blind transfer Select and confirm the option shown in the connections’s context menu. j Enter and confirm the phone number of the second party to whom you want to transfer the call.
Enhanced phone functions Step by step If the party does not answer, you will be called back by the first party. Allowing call transfer z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Configuration Select and confirm the option shown. Connected calls Select and confirm the option shown.
Enhanced phone functions Step by step Allowing "Transfer on Ring" If this option is allowed, you can activate call transfer by replacing the handset even before the called party answers. z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Configuration Select and confirm the option shown.
Enhanced phone functions Step by step CTI calls Beep on auto-answer Speakerphone mode activates automatically on your phone if you use a CTI application (such as Outlook) to dial a number when Auto Answer is active. If Auto Answer is not active, the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call. This setting also defines whether or not incoming calls are automatically accepted.
Enhanced phone functions Step by step Beep on auto-reconnect You can reconnect a held call both via the CTI application and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active. Prerequisite: The option was programmed by your administrator. z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.
Enhanced phone functions Step by step Making calls If you want to dial a call from a phonebook or a call list, you should not lift the handset or press the loudspeaker or headset key before. Dialing with the DDS key You can program frequently used phone numbers on programmable keys ( page 50). If you press a DSS key, the associated contact or phone number appears and dialing is initiated. Prerequisite: A direct destination key is programmed page 50. R Press the programmed DDS key. Dialing is initiated.
Enhanced phone functions Step by step Dialing a phone number from a list The following call lists are available in the "Calls" directory: • Missed • Dialed • Received • Forwarded For a detailed description of the call lists, see page 36. Pay attention to the notes on page 93. O Press the key shown. Calls Select and confirm the option shown. Dialed Select and confirm the required call list. Niels, Bohr 78 07:06am Select and confirm the entry you want.
Enhanced phone functions Step by step Using autodial delay A number is automatically dialed after a set delay starting from the entry of the number’s last digit. The autodial delay can be used: • when dialing in idle mode • when deflecting an incoming call • Consultation • when transferring an answered call. The delay can be reduced by performing one of the following activities: i • Press the key shown. This always works. ^ • Lift the handset (off-hook).
Enhanced phone functions Step by step Settings for autodial delay z You can also configure this setting via the Web interface page 184. The setting does not affect automatic emergency number dialing. If you select Autodial delay, you must either confirm the "Dial" option, press the loudspeaker key or wait until the autodial delay expires to set up a call when dialing with the handset on hook. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown.
Enhanced phone functions Step by step Allowing "Busy When Dialling" If you activate this function, an incoming call received while you are performing dialing is rejected. The caller then hears the busy signal. z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Configuration Select and confirm the option shown.
Enhanced phone functions Step by step Conference Local conference This type of conference is also referred to as a threeparty conference. It involves up to three participants. Prerequisite: You are conducting a consultation call page 34 or have accepted a second call page 68, and the conference function is active page 83. Initiating a local conference You can initiate a conference by calling the "Conference" function in the context menu of either the active or held call.
Enhanced phone functions Step by step Ending a local conference Allowing call partners to continue a conference after you exit Prerequisite: The function "Allow joining in a local conference" ( page 84) was activated. Exit Conf? Select and confirm the option shown in the "Conference" context menu. or ] or n Lift the handset or press the loudspeaker key. Both call partners remain connected. You are disconnected from the conference call.
Enhanced phone functions Step by step Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Configuration Select and confirm the option shown.
Enhanced phone functions Step by step System-based conference This type of conference is also referred to as a large conference. It can include up to ten parties. Prerequisite: You are conducting a consultation call page 34 or you have accepted a second call page 68, and the "System conference" feature was configured by your administrator. Establishing a conference Conference? Select and confirm the option shown in the connection’s context menu. You are connected to the first two parties at once.
Enhanced phone functions Step by step Add party Prerequisite: You are conducting a consultation call and the conference is on hold. Conference? Select and confirm the option shown in the consultation call’s context menu. The party is added to the conference. Only the conference and all current participants are now displayed. You can also use an already configured Conference key instead of the Conference option in the context menu.
Phonebooks and call lists Step by step Phonebooks and call lists Local phonebook The personal phonebook is restricted to 100 entries. If you have configured a sensor key for the local phonebook, you can open it using this sensor key ( page 50). If you are registered as a mobility user ( page 123), you may not be able to use the phone books. Please ask your administrator whether Mobility supports the use of phone books. Creating a new contact You can also create contacts via the web interface page 184.
Phonebooks and call lists Step by step Niels, Bohr Select the required entry. Details Select and confirm the option shown in the context menu. Last name Select and confirm, for example the Last name field. j Change and confirm . Save & Exit Select and confirm the option shown. Deleting a contact You can also delete contacts via the web interface page 184. N Press the key shown. Personal Confirm to open the local phonebook. Niels, Bohr Select the required entry.
Phonebooks and call lists Step by step Searching for a contact N Press the key shown. Personal Confirm to open the local phonebook. Option Is displayed j Enter the first letter of the name you are searching, e.g. k. U J KL 5 Kirsch, Erika (Abc) The name first found in which the first letter is K is displayed.
Phonebooks and call lists Step by step LDAP database You can search an LDAP database (corporate phonebook) for contact entries if you can reach this database over your network and your access was correctly configured by your administrator. You can search for the name (simple search) or for different entry information (advanced search) e. g. search for the job or department name. Finding an LDAP entry N Press the key shown. Corporate Select and confirm to open the company-wide Phone book "Corporate".
Phonebooks and call lists Step by step Extended LDAP editing Viewing an LDAP entry Prerequisite: You found and selected an LDAP entry (see above). Details Select and confirm the option shown in the context menu for the entry. All fields of the entry are displayed. Resetting the search fields Prerequisite: The search fields are listed. Delete Select and confirm the option shown in the Options context menu. You can now enter the search criteria for the search.
Phonebooks and call lists Step by step Quick search N Press the key shown. Corporate Select and confirm to open the company-wide Phone book. Option Is displayed j Enter the first letter of the name you are looking for, e.g. "k". U j kl5 Kirsch, Erika (abc) Do not enter any further characters. After a predefined period of time or after pressing the i key all available names with the corresponding initial letter are displayed.
Phonebooks and call lists Step by step Call lists For a detailed description of the different call lists, see page 36. The function must be activated in order to view and manage call lists page 94, otherwise the menu option "Calls" is not offered. Editing entries Selecting an entry O Press the key shown. Calls Select and confirm the option shown. Missed For instance, select and confirm the list of missed calls page 49). The list is sorted chronologically, with the most recent caller first.
Phonebooks and call lists Step by step Activating/deactivating the call journal The function can be disabled in order to prevent unauthorised third parties gaining information on the other party involved in the call from the call lists. No further calls or conversations are then logged. The function is always activated by default. When you deactivate the call journal, please note that the customary last number redial function will also be affected by this.
Making calls with multiple lines Step by step Making calls with multiple lines You can use your OpenStage 40 as a multi-line phone. If you have any questions regarding how to configure your OpenStage phone as a multi-line phone, please contact your administrator. The following is a description of the telephony scenarios for multi-line phones. To facilitate comprehension, you should familiarize yourself with the enhanced telephony application and how to use the line keys beforehand.
Making calls with multiple lines Step by step Using the line keys T Press the flashing line key. Speakerphone mode. Accept Select and confirm the option shown. Speakerphone mode. Making calls You must seize a line before you can make calls on a multi-line telephone. Trunk seizure can be configured on an individual basis. Your administrator can determine if the lines on your telephone can be automatically seized and with which priority.
Making calls with multiple lines Step by step Automatic trunk seizure Prerequisite: Your administrator has configured automatic trunk seizure. ^ or n or o Lift the handset or press the speakerphone mode or headset key. R The line defined during configuration is seized. j Enter the station number. The connection is set up. Dialing the last dialed number Regardless of the line used, the last number dialed on your telephone is displayed for redialing in the selected number’s context menu.
Making calls with multiple lines Step by step During calls Making and receiving calls on a single line If you only use one line on your multi-line telephone to make calls, and you receive calls on the same line, the phone operates in the same way as a single-line telephone: • Redial page 32 • Consultation page 34 • Alternate page 36 • Callback page 46 • Hold page 62 • Call waiting (second call) page 68 • Transferring a call page 72 • Conference page 82 Functions available exclusively for the primary line:
Making calls with multiple lines Step by step All multi-line users that share the line on which the call is being held ( page 23) can now pick up the held call. To prevent other users from answering the held call, you must place the call on "Consultation" hold page 34. Depending on the setting made by your administrator, you may have to press the trunk key twice to accept the call on the other line. The first call is either placed on hold or released depending on the setting. [ Conduct call on line 2.
Making calls with multiple lines Step by step Lines with hot or warm line function Your administrator can configure a hot or warm line for the primary and secondary line. The function is activated when on • The Primary line you pick up the phone’s handset or press the line or loudspeaker key • the secondary line you press the line key. A number specified by you is dialed with a hot line immediately and with a warm line after a specific time.
Making calls with multiple lines Step by step Save & Exit Select and confirm the option shown. Busy override A station of a line trunk group is on a call. It’s primary line is configured as a secondary line on your phone. This line now has the status "busy." You can connect to the call by pressing the illuminated key for this line (see also page 23).
Making calls with multiple lines Step by step Direct station selection keys Apart from line keys, administrator can also configure direct station selection (DSS) keys. You can use a DSS key to call an internal station directly, pick up calls for this station or forward calls directly to it. Calling a station directly You cannot use DSS if the user is on another call (flashing LED). Calling from the idle menu S Press the relevant DSS key. or h Press the key shown to open the Overview tab page 31.
Making calls with multiple lines Step by step Call pickup You can pick up calls for another DSS station. If a call is waiting on their line, the LED flashes. Indirect pickup Prerequisite: The auto-answer function must be deactivated page 75. T Press the DSS key. The call is routed to your primary line and rings. ^ or n or o Lift the handset or press the speakerphone mode or headset key. You are connected with the other party.
Making calls with multiple lines Step by step Deflecting a call to a DSS station Prerequisite: The deflect function must be approved for DSS keys. For information on the current setting, see page 59. If you receive a call on one of your lines, you can immediately deflect it to the DSS station. T Your phone rings and a line key flashes. S Press the relevant DSS key. The call is deflected to the DSS station. If the DSS station does not answer, you can pick up the call by pressing the DSS key.
Making calls with multiple lines Making calls in an executive-secretary team An executive-secretary team is configured by the relevant administrator and may include up to four executive and up to two secretary telephones. Sample scenarios This example assumes that two executive and two secretary phones are configured. Calls for the executives are forwarded immediately to the respective secretary phone.
Making calls with multiple lines Step by step Accepting a call Incoming calls for the executives should be forwarded immediately to the assigned secretary and answered there. The line overview ( page 109) shows whether the executive has activated call forwarding. Accepting calls at the secretary phone An incoming call for "Executive 1" rings at the assigned "Secretary 1". The line key of the "Secretary 1" phone flashes.
Making calls with multiple lines Step by step Forward to Secretary 2 An incoming call for "Executive 1" rings at the assigned „Secretary 1“. The call is not answered. After a specified period the call is forwarded to "Secretary 2". The line key of the "Secretary 2" flashes and it rings. T Press the line key on the "Secretary 2" phone to answer the call. The station answers. The "Secretary 2" direct station selection key on the "Executive 1" phone illuminates.
Making calls with multiple lines Step by step Connecting with consultation S Press the DSS "Executive 1" key. "Executive 1" answers. Announce the call. \ or n or o Press the hang-up, loudspeaker or headset key. You can also select "Complete Xfer" from the context ment. Connecting without consultation S Press the DSS "Executive 1" key. "Executive 1" does not answer. Complete transfer Select and confirm the option shown in the pop-up menu. \ or n or o Press the hang-up, loudspeaker or headset key.
Making calls with multiple lines Step by step DSS keys can be used These keys are configured in such a way that every phone can be reached by every phone in the group. The DSS keys are also used for consultation calls. S Press a team member’s DSS key. The relevant phone rings and the party answers. Using line overview To view the status of the lines, change from the "My phone" tab to the "Overview" tab on the phone screen using the h key.
Making calls with multiple lines Step by step Settings for MultiLine (keyset) The details for each keyset line contain supplementary information for the user.
Making calls with multiple lines Step by step Setting the time for a delayed ringer Specify the length of time before a held call should be signaled on a line. z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Configuration Select and confirm the option shown. Keyset Select and confirm the option shown.
Making calls with multiple lines Step by step Configuring the "Overview" tab display Specify here the sequence in which the individual lines in the "Overview" tab should appear on the display. z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Configuration Select and confirm the option shown.
Making calls with multiple lines Step by step Line preview Prerequisite: You are already on a call on one line and a further call rings on a secondary line. You have programmed a sensor key with the "Preview" function page 50. Preview for a call Prerequisite: Your administrator has deactivated the permanent preview function. S Press the "Preview" sensor key. The key illuminates. The preview function is temporarily activated. T Press the flashing line key.
Making calls with multiple lines Step by step Rollover for a line Your administrator can determine how rollover calls are to be signaled. T Only the relevant line key blinks. or Z T You hear a special advisory tone via the currently acor tive microphone and the corresponding line key blinks. Z T The ringer melody set sounds briefly (approx. or 3 seconds) via the loudspeaker and the corresponding line key blinks.
Privacy/security Step by step Privacy/security Deactivating the ringer You can deactivate your ring tone if you do not want to be disturbed by your phone ringing. ) Hold down the key shown. The "Ringer off" icon appears in the status bar on the idle display page 27. ) Hold down the key once again to reactivate the ringer. The icon disappears. You can also switch the function on and off using the option in the idle menu. Ringer off? Select and confirm the option shown.
Privacy/security Step by step Do not disturb If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy signal. On multi-line telephones ( page 13) you can only activate the "Do not disturb" function for your primary line. Prerequisite: A programmable key is assigned the function "Do Not Disturb" (see page 50). "Do not disturb" must be activated ( page 117). Enabling do not disturb via a key S Press the "Do not disturb" programmable key.
Privacy/security Step by step Allowing "Do not disturb" z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Configuration Select and confirm the option shown. Incoming calls Select and confirm the option shown. Handling Select and confirm the option shown. Allow DND Select and confirm the option shown.
Privacy/security Step by step Security User password Your User password protects your individual configurations, including your language settings. You can also use the User password to lock your telephone page 121. The Administrator may have configured the following settings: • The password is deactivated: You do not have the option of configuring user settings. The message "Password is disabled" is displayed.
Privacy/security Step by step N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Change and confirm User password. Security Select and confirm the option shown. Change user password Select and confirm the option shown. Current password Select and confirm the option shown. j Enter the current password (at least six characters, text entry, see New user password page 26) and confirm your entry. Select and confirm the option shown.
Privacy/security Step by step Deactivate user password You can deactivate the phone’s password prompt if a password has already been configured. The deactivation of the password prompt does not affect the Web interface page 184 or CTI applications that use a password prompt. As long as the user password is deactivated, you do not have access to user settings via the Web interface. If you deactivate the user password, you are not able to lock the phone page 121 and the user menu is not password-protected.
Privacy/security Step by step Phone locking You can lock your phone to protect it against unauthorized access. In this way, no one can make calls or change your user settings unless they know your user password. Predefined numbers from the dial plan can still be dialed when the phone is locked. For more information, contact your administrator. If an emergency number has been entered on the phone by administrator, "emergency call" is then offered as an option on the display when the lock is activated.
Privacy/security Step by step Save & Exit Select and confirm the option shown. The phone is locked. If an emergency number has been entered on the telephone by administrator, Emergency call will be offered on the display once you have activated the phone lock. You can also dial the emergency number via the keypad. Unlocking the phone The following is displayed: Phone locked.
Mobility Step by step Mobility Prerequisite: Your phone is configured to support mobility by administrator. A DLS server is available in the LAN and its address is entered in the phone. Mobility scenarios When you log on to your phone, or any other mobilityenabled phone, the following scenarios are possible: Logging on and off at the same phone • • Log on as a mobility user Log off as a mobility user page 124. page 125.
Mobility Step by step Logging on and off at the same phone Logging on to the phone No other mobility user is logged on. Logon via a key If a sensor key is configured for Mobility . S Press the "Mobility" sensor key. or Logon via the context menu Mobile logon Select and confirm the option shown in the idle display ( page 30) context menu. The Mobility logon dialog appears. Mobility ID You are prompted to enter your mobility ID. j Enter and confirm Mobility ID, usually a telephone number.
Mobility Step by step Logging off from the phone Prerequisite: You are logged on as a mobility user. Logoff via key If a program key is configured for Mobility. R Press the "Mobility" program key. or Logon via the context menu Mobile logoff Select and confirm the option shown in the idle display context menu page 30. Mobile logoff Is displayed. You briefly have the option to cancel the logoff, otherwise the logoff process is launched.
Mobility Step by step Logging on at different telephones An attempted login is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user. Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy, the logon is rejected.
Mobility Step by step Logging on with forced, delayed logoff at a remote phone If the remote phone is busy and your administrator enabled "Forced logoff during call" with a set timeout, forced logoff does not occur until this timeout expires. Logon via a key If a program key is configured for Mobility. S Press the "Mobility" program key. or Logon via the context menu Mobile logon Select and confirm the option shown in the idle display context menu page 30.
OpenScape Voice functions Step by step OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone. On multi-line telephones, the full scope of OpenScape Voice functions is only available for the primary line. Feature toggle key You can pick a programmable sensor key and program it as a feature toggle key for activating the "make line busy" and "stop hunt" functions.
OpenScape Voice functions Step by step Making anonymous calls Your administrator decides whether or not your caller ID (name and phone number) is displayed on a called party’s station. Anonymous calling is when your data is not transmitted. The settings configured can be deactivated, however, for specific calls. • • If your caller ID is transmitted: your caller ID is displayed. If your caller ID is suppressed: "unknown" is displayed.
OpenScape Voice functions Step by step Temporarily activating anonymous calling for the next call If your administrator activated caller ID transmission for your phone, you can deactivate this setting for the next call as follows: ^ Lift the handset. j Enter the code (see the table of codes page 148). Z Wait until you hear the confirmation tone. j Dial the phone number of the party you want to contact. Caller ID transmission is reactivated after this call.
OpenScape Voice functions Step by step Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility. A connection is set up if a caller’s phone number matches a number in the selection list.
OpenScape Voice functions Step by step For call rejection As for selective call acceptance, you can create a selection list with the phone numbers of parties from whom you are not willing to accept calls. Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility. A call is not connected if the caller’s phone number matches a number in the selection list; the caller is notified that the called party rejects calls from this number.
OpenScape Voice functions Step by step Anonymous calls Rejecting You can reject all calls from parties that activated a data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted. In this case, you are not informed that a call was rejected. ^ Lift the handset. j Enter the code (see the table of codes page 148).
OpenScape Voice functions Step by step Using abbreviated dialing Abbreviated dialing gives you access to a central list of frequently dialed phone numbers. You can dial a specific phone number by simply entering a digit string. As these are three-digit numbers, you can store up to 1000 phone numbers. This list is stored centrally and managed by your administrator. ^ Lift the handset.
OpenScape Voice functions Step by step Hunt group functions To ensure optimum handling of specific calls, your telephone can be assigned to a pickup group page 22 and/or a hunt group. Your administrator can incorporate multiple telephones in a hunt group. If your telephone is assigned to a hunt group, OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your administrator.
OpenScape Voice functions Step by step Marking the last line in the hunt group chain Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line. Activating ^ Lift the handset. j Enter the code (see the table of codes page 148). Z Wait until you hear the confirmation tone. Deactivating Unmark the line as the end of the hunt group chain. ^ Lift the handset.
OpenScape Voice functions Step by step Reachability You can make either serial calls or simultaneous calls on several sites. The features for this are • Serial call • Parallel call Prerequisite: The administrator has configured the respective feature for your main number in OpenScape Voice. Serial call Managing number lists/activating serial call Before the serial call number can be activated, a serial call list much be created.
OpenScape Voice functions Step by step is informed that the call is being routed to another station. The connection is established with the first phone that accepts the call. If the call is not answered by any phone, it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement". Parallel call Managing number lists/activating parallel call Before the parallel call feature can be activated, a parallel call list must be created.
OpenScape Voice functions Step by step Activating/deactivating parallel call via code You can activate/deactivate the parallel call without having to change to edit mode. Prerequisite: You have already entered numbers in the parallel call list. ^ Lift the handset. j Enter the code to activate or deactivate the parallel call (see code table page 148).
OpenScape Voice functions Step by step Parking a call If you have answered a call for a colleague and cannot forward it to him, you can park the call. Call park [ You are conducting the call. Let the other party know, e.g. that you are trying to connect him. j Enter the code for parking followed by a line number (see code table page 148). You receive a confirmation tone. The caller hears a waiting melody.
OpenScape Voice functions Step by step Silent Monitoring If this function has been configured by administrator and enabled for the destination phone, you can join an active call of an internal station and listen in unnoticed (muted) or with the knowledge of the target station (active). Active silent monitoring Station A and B are on a call. You want to listen to the call but so that Station B does not notice but so that you can still talk to Station A.
OpenScape Voice functions Step by step Muted silent monitoring Station A and B are on a call. You want to monitor a call but so that neither station notices. Your phone internal station A internal or external station B • • • You can hear station A but cannot talk to him because he cannot hear you You can hear station B but cannot talk to him because he cannot hear you. Station A and B can hear and speak to each other ^ Lift the handset.
OpenScape Voice functions Step by step One-way Intercom and Two-way Intercom function With One-way Intercom or Two-way Intercom, the loudspeaker or speakerphone function of a destination phone is activated automatically when the connection is established. Use of these functions is conceivable for example between an executive and secretary or between a doctor and receptionist.
OpenScape Voice functions Step by step One-way Intercom From your phone, you can directly call any team member whose telephone has a loudspeaker. One-way Intercom with variable input of member number ^ Lift the handset. j Enter the code for One-way Intercom (see code table page 148) followed by the one or two-digit member number of the respective team member. Z As soon as the connection has been established, you will hear a confirmation tone and can speak to the other party via the loudspeaker.
OpenScape Voice functions Step by step Two-way Intercom to a saved member number Prerequisite: The code for Two-way Intercom and the member number are programmed on a sensor key. S Press the programmed sensor key. A connection to the team member is established immediately and your speakerphone function will be switched on. Z As soon as the connection has been established, you will hear a confirmation tone and can reach the destination caller via this caller's speakerphone function.
OpenScape Voice functions Step by step Dialling the last caller You can retrieve and dial the phone number of the last answered or dialled caller. The following two functions could be used alternatively if you have disabled the call journal page 94. Retrieving and dialling the last answered caller The following phone numbers can be saved for retrieval: • The last answered call • The last missed call • The last picked up call (group call) ^ Lift the handset.
OpenScape Voice functions Step by step Picking up out-of-hours calls If your switchboard is no longer attended after a certain time, an out-of-hours call function can be configured on one or more phones for this period. For example, if you hear one of the phones that has an out-of-hours call function configured ringing when the office is closed, you can pick up the call early from your phone.
OpenScape Voice functions Code table for OpenScape Voice functions Ask your administrator to enter the latest codes in the following table. Print this page as an overview.
Individual phone configuration Step by step Individual phone configuration Display Adjusting the display to a comfortable reading angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Setting contrast The display has six contrast levels that you can set according to your light conditions. z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown.
Individual phone configuration Step by step Adjusting the brightness The display has seven contrast levels that you can set according to your light conditions. z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec. j Enter and confirm the User password. Phone Select and confirm the option shown. Display Select and confirm the option shown.
Individual phone configuration Step by step Backlight time You can have the background lighting switch off automatically after a time defined by you. z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec. j Enter and confirm the User password. Phone Select and confirm the option shown. Energy saving Select and confirm the option shown.
Individual phone configuration Step by step Contrast for the OpenStage Key Module If an OpenStage Key Module is connected to your OpenStage 40, you can set contrast for it. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Phone Select and confirm the option shown. Display Select and confirm the option shown. Key mod. contrast Select and confirm the option shown.
Individual phone configuration Step by step Date and time You can set the date and time display here if necessary. z You can also configure these settings via the Web interface page 184. Setting the time N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Date and time Select and confirm the option shown. Time Select and confirm the option shown. j Enter and confirm the time.
Individual phone configuration Step by step Setting daylight saving time Prerequisite: Auto DST is deactivated page 155. z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Date and time Select and confirm the option shown. Daylight saving Select and confirm the option shown.
Individual phone configuration Step by step Difference (mins) Select and confirm the option shown. j Enter and confirm the difference between daylight and standard time in minutes. Save & Exit Confirm. Automatic daylight saving time The Auto DST setting (automatic time-update) is provided for information purposes and can only be changed by your administrator. z You can also access this information via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown.
Individual phone configuration Step by step Time display format z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Locality Select and confirm the option shown. Time format Select and confirm the option shown. 24 hour Select and confirm the time format (12- or 24-hour display) in the context menu. Save & Exit Confirm.
Individual phone configuration Step by step Audio Volumes Use this selection to set the following volumes: • Loudspeaker • Ringer • Handset • Headset • Handsfree • Rollover Example: Handset N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Audio Select and confirm the option shown. Volumes Select and confirm the option shown.
Individual phone configuration Step by step Settings Room character To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: "Normal", "Echoing", "Muffled" . z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.
Individual phone configuration Step by step if nec.j Enter and confirm the user password. Audio Select and confirm the option shown. Settings? Select and confirm the option shown. Ringer file Select and confirm the option shown. ABC.wav Select and confirm the required ringer file1 or "pattern." You will immediately hear the associated ringer melody. Confirm current ringtone file. Save & Exit Confirm the selected ringtone to use it or try a different ringtone.
Individual phone configuration Step by step Pattern sequence z You can also configure this setting via the Web interface page 184. Prerequisite: You have choosen the "pattern" ringtone, see page 158. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. Audio Select and confirm the option shown. Settings Select and confirm the option shown. Ringer tone sequence Select and confirm the option shown.
Individual phone configuration Step by step Country setting for speakerphone mode Enter the country setting you prefer for speakerphone mode here (see page 19). z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Audio Select and confirm the option shown. Settings Select and confirm the option shown.
Individual phone configuration Step by step Setting headset port use Here you set whether you are using a wired or cordless DECT headset. z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Confirm. if nec.j Enter and confirm the user password. Audio Select and confirm the option shown. Settings Select and confirm the option shown. Headset socket Select the option shown.
Individual phone configuration Step by step Tone and indication with an unsecured voice connection Use this option to activate an alerting tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure. The message "Nonsecure connection" also appears. Prerequisite: Secure connection setup is the preference set by your administrator. z You can also configure this setting via the Web interface page 184. N Press the key shown.
Individual phone configuration Step by step Key click You can configure whether a key click should be audible when a key is pressed. You can also decide whether this should apply for all keys or only for the keys on the keypad. In addition, you can adjust the click volume or disable the sound. z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.
Individual phone configuration Step by step Setting the language and country Selecting a language z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Locality? Select and confirm the option shown. Speech? Select and confirm the option shown. Deutsch Select and confirm the language[1] in the context menu.
Individual phone configuration Step by step You may choose from the following languages: 1. Bahasa Indonesia 2. Bahasa Malaysia 3. Brasileiro 4. Català 5. Ceština 6. Dansk 7. Deutsch 8. Eesti keel 9. English 10. English(US) 11. Español 12. Français 13. Hrvatski 14. Italiano 15. Latviešu Valoda 16. Lietuvių Kalba 17. Magyar 18. Nederlands 19. Norsk 20. Polski 21. Português 22. Română 23. Slovenčina 24. Slovenski Jezik 25. Srpski Jezik 26. Suomi 27. Svenska 28. Türkçe 29. 30. 31. 32. Русски 33. 34. 35.
Individual phone configuration Step by step Country-specific setting Adapt your phone settings to suit the country-specific conditions (for example, transmission parameters). z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Locality Select and confirm the option shown. Country Select and confirm the option shown.
Individual phone configuration Step by step Context menu After a connection is set up, a context menu appears with dependent functions. You can activate/deactivate the automatic display and can also set how long the context menu should be displayed. z You can also configure this setting via the Web interface page 184. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password.
Individual phone configuration Step by step Network information This information overview in the user area of the service menu provides you with information about the IP address or name of the phone and the HTML address of the web-interface. It also provides real-time data about the network activity of the phone. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password.
Individual phone configuration Step by step Resetting user data The following user-specific settings changed via the phone menu or the Web interface can be reset to factory settings. • Display contrast • Language setting • Audio settings – Volumes – Settings • Call lists – All entries are deleted • Programmable keys – All personalized programming is deleted (see also page 57). Attention: All data is reset without a warning tone. Initiating the reset N Press the key shown.
Call recording Step by step Call recording A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic. The recorder records the entire voice flow of two or more participants. You should configure a recording button in order to simplify handling of manual call recording page 50. It is assumed in the description below that a corresponding key has been configured.
Call recording Step by step incoming and outgoing calls will also be recorded. If you pause the recorder during a call, special calls such as consultation calls, call pickups and second calls will not be recorded as long as the recorder is paused. If the telephone reverts to idle status, the AutoStart process is set up again for the next call. Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone.
Call recording Step by step Enhanced functions: 1. A conference1 can be set up or cleared down during recording. 2. A consultation can be performed during recording. 3. Call transfer is also available during recording. 4. A second call can be accepted during recording. The following features are not supported: 1. Playing back recordings over the telephone. 2. Deleting recordings over the telephone. 3. Functions for editing recordings over the telephone.
Call recording Step by step Recording conversations Using the call recording feature The recording function can be used in a similar way to a recorder, for example for recording music. The recorder can be: • switched on (standby .) • switched off or stopped (~) • started (/) • paused (@) The symbols used here by way of example can be found on practically any hardware and software recorder. Automatic call recording This is the simplest mode.
Call recording Step by step Manual call recording Activating or deactivating call recording when the telephone is in idle mode. Prerequisite: Manual mode is selected. The recording button is configured and indicates the status. Recording on Select the option shown in the telephone's context menu to enable the option. Recording off or disable the option. or S Press the recording button to enable the option - the LED key lights up. R or press the key shown to disable the option - the LED extinguishes.
Call recording Step by step Controlling call recording Starting call recording manually during a call Prerequisite: Manual mode or AutoStart is selected. You are conducting a call. Recording has not started. The recording button LED is not lighting. [ You are conducting a call (see also page 172). S Press the recording button to start the recording - the LED key lights up. You hear a beep and the recording symbol | is shown on the display.
Call recording Step by step Consultation during call recording Prerequisite: You are conducting a call. Recording has started. The recording button LED is lighting. You initiate a consultation – your main call is placed on hold as a result while the consultation is being performed. j The recording is paused while you initiate the consultation. The recording symbol | on the display disappears. [ If the consultation partner answers, the consultation call is recorded.
Call recording Step by step Call recording while alternating Prerequisite: You have an active or held consultation or second call. Recording has started. The recording button LED is lighting. [ You are connected with the second party. You hear a beep and the recording symbol | is shown in the line for the second call. Alternate Select and confirm the option shown in the context menu for this connection. [ You are switched to the main call.
Call recording Step by step Setting up a conference during recording Prerequisite: You are conducting a consultation call page 34 or you have accepted a second call page 68 and the "System conference" feature was configured by the administrator. Recording has started. The main call is placed on hold. The recording button LED is lighting. Conference Select and confirm the option shown in the connection's context menu. You are connected to both parties at once.
Call recording Step by step Your call is included in a conference during the recording. Prerequisite: You are conducting a call that is being recorded. You are to be included in a conference by your call partner. You are placed on hold while the conference is being set up. Z You hear the music on hold while your call partner is setting up the conference. The recording is paused and the recording symbol | has disappeared from the display.
Call recording Step by step Retrieving a held call: T Press line key A. The line key LED lights up. The call is retrieved. You hear a beep and the recording symbol | is shown on the display again. Call recording is continued. Holding a call on the line and conducting a call on a different line S Press line key B – the LED lights up. You hear a beep and the recording symbol | is shown on the display for line B – this call on line B is being recorded.
Call recording Step by step Diagnostic information This information overview in the user area of the service menu provides you with information on the current configuration of the telephone: N Press the key shown. Settings Select and confirm the option shown. User Confirm the option shown. if nec. j Enter and confirm the user password. Diagnostic information Select and confirm the option shown. You see a numbered list of telephone parameters with the current settings.
Call recording Step by step Diagnostic.Information 16 last.restart: 2011-0511T13:46:46 17 memory.free: 17,801K free 18 ip.adress: 192.168.1.202 19 subnet.mask: 255.255.255.0 20 default.route: 192.168.1.2 21 primary.dns: 192.168.1.105 22 secondary.dns: 192.168.1.2 23 route.1.ip: 24 route.1.gateway: None 25 route.1.mask: None 26 route.2.ip: None 27 route.2.gateway: None 28 route.2.mask: None 29 mac-address: 0001e32fc7be 30 discovery.mode: Manual 31 dhcp.
Web interface (WBM) Web interface (WBM) General You can configure a number of settings for your phone via the Web interface. Communication is via a secure HTTPS connection. Access to the Web interface must be activated by administrator. Calling up the Web interface For more information on the IP address, the Web interface address, and how to connect the telephone to the network, refer to the section entitled "Network information" page 169.
Web interface (WBM) User pages The Web interface homepage opens once you have entered and confirmed the phone’s IP address. 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu. 2. Click a menu entry to open the corresponding form. 3. Make the desired changes. 4. Click the corresponding button to save or discard your changes.
Web interface (WBM) User menu All settings that you can make via the Web interface’s user menu can also be made via the phone’s user menu page 38.
Web interface (WBM) – – – – – – Alerts – Visual alerts V page 61 V – Audible alerts page 61 – Forwarding party V page 45 – Handling – Allow call waiting V page 70 – Allow DND V page 117 – Allow busy when dialing V page 81 – CTI calls – Allow auto-answer V page 75 – Allow beep on auto-answer V page 75 V – Allow beep on auto-reconnect page 76 Connected calls – Allow call transfer V page 73 V – Allow call joining page 38 – Allow exit conference V page 84 – Allow hold reminder V page 64 – Hold reminder del
Web interface (WBM) Phone – Display settings – Display brightness – -3 – -2 – -1 – Default – +1 – +2 – +3 – Contrast V page 149 – Key module contrast V page 152 – Program keys – Normal – Edit V page 51. – Shifted – Edit V page 51.
Web interface (WBM) Phone book – Contact list V page 87 – New contact V page 87 – Delete all contacts V page 88 Diagnostic information V page 182 189
Fixing problems Fixing problems Caring for your telephone • • • • Never allow the telephone to come into contact with coloring, oily or aggressive agents. Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only). Never use aggressive or alcohol-based cleansers on plastic parts.
Fixing problems Contact partner in the case of problems Contact your administrator if a fault persists for more than five minutes, for example. Labeling keys The following options are available for labeling keys of the OpenStage Key Module 15 ( page 19) with the functions or numbers assigned to them: Labeling • By hand: Labeling strips are supplied with your OpenStage Key Module 15. Note the function or name in the white field on the strip and insert the strip on your OpenStage Key Module 15.
Local user menu Local user menu Opening the user menu on the phone Press the N key to open the telephone menu. On the Settings menu, open the User menu. You are prompted to enter the User password page 118. Confirm this with OK. The options of the user menu are available. User menu display The majority of settings that can be made via the user menu on the phone, can also be made via the web interface page 184.
Local user menu – – – – – – Ringer2.wav – Ringer3.wav – Ringer4.wav – Ringer5.wav – Ringer6.
Local user menu – Yes – No – Transfer on ring: Yes page 74 – Yes – No – Immediate dialling: Yes page 30 – Yes – No – Incoming calls? – Deflecting? – Option: Save & Exit – Exit (Discard Changes) – Allow deflection: Yes page 59 – Yes – No – Default destination: page 59 [1] page 59 – Deflect to DSS: Yes/No – Forwarding? – Settings? All calls: 12345 page 43 – – Enter destination (context menu) page 41 – List of saved numbers (context menu), if applicable – Edit favourites (Context menu) page 41 – Option: Save &
Local user menu – Enter destination (context menu) page 41 – List of saved numbers (context menu), if applicable – Edit favourites (Context menu) page 41 – Option: Save & Exit – Exit (Discard Changes) – Destination 1 – Destination 2 – Destination 3 – Destination 4 – Destination 5 – Copy page 42 – Paste (if copying is active) page 42 page 44 – Set delay[1] – Alerts – Option: Save & Exit – Exit (Discard Changes) – Visual alerts: No page 61 – Yes – No – Audible alerts: No page 61 – Yes – No – Forwarding party:
Local user menu – Yes – No – Connected calls? – Option: Save & Exit – Exit (Discard Changes) – Allow call transfer: Yes – No? – Return? – Allow call joining: Yes – Yes – No – Join in conferences: Yes – Yes – No – Allow hold rem.: Yes – Yes – No – Hold rem.
Local user menu – Context menu – Automatic display menu Yes – Yes – No – Display time 20 – 5 – 10 – 20 – 30 – 60 – 120 – Unlimited no.
Local user menu – – – – – – Exit (Discard Changes) – Brightness – Contrast: – Key mod.
Local user menu – Deutsch – Further languages, see – Date format: dd/mm/yyy – dd/mm/yyy – yyyy/mm/dd – mm/dd/yyyy – Time format: 24 hour – 24 hour – 12 Hour (AM/PM) Security? – Change user password – Option: Save & Exit – Exit (Discard Changes) – Current password: – New user password: – Confirm New user password: – Phone lock – Option: Save & Exit – Exit (Discard Changes) – Phone lock: No – Yes Network information? – Option: Exit – Phone address: – Web address: – IP address: – LAN RX: – LAN TX: – PC RX: – P
Local user menu Key functions Normal You can program the following functions on the Normal of the function keys: • Selected dialling • Repeat dialling • Forward all calls • Forward no reply • Forward busy • Mute • Ringer off • Hold • Alternate • Blind transfer call • Transfer call • Deflecting • Shift • Conference • Headset • Do not disturb • Group pickup • Repertory dial • Feature toggle • Mobility • Directed pickup • Callback • Cancel callbacks • Consultation • Call Waiting toggle • Immediate ring • PreV
Local user menu Shifted You can program the following functions on the Shifted of the function keys: • Selected dialling • Repeat dialling • Alternate • Blind transfer call • Transfer call • Deflecting • Conference • Repertory dial • Release • Callback • Cancel callbacks • Consultation • Start application 201
Index Index Numerics 2nd alert ....................................................... 26 A Accepting calls multi-line .................................................. 95 AICS Zip tone .............................................. 35 Alternate ...................................................... 36 Announcing the local phone number ... 145 Audio room character ..................................... 158 volume ................................................... 157 Autodial delay ......................
Index D I Date ............................................................ 153 Destination phone number ....................... 40 Dial plan ....................................... 79, 121, 122 Display settings brightness .............................................. 150 contrast .................................................. 149 Do not disturb ........................................... 116 DSS call call deflection ........................................ 104 DSS key consultation .................
Index O R One-way Intercom ................................... 143 Open listening ............................................ 20 OpenScape Voice .................................... 128 "last caller redial" function ..................... 32 abbreviated dialing two-key abbreviated dialing ............ 134 accepting anonymous calls ................ 133 call tracing ............................................. 134 creating a list for selective calls ......... 131 feature toggle key .......................
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