Documentation HiPath 2000, HiPath 3000, HiPath 5000 HiPath OpenOffice ME OpenStage 20 Operating Instructions Communication for the open minded Siemens Enterprise Communications www.siemens.
Important information Important information Q For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: C39280-Z4-C51x (x: 0=EU, 1=US, 2=UK) or • in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard. Never open the telephone or a key module. Should you encounter any problems, contact the responsible service personnel. Use only original Siemens accessories.
Important information Location of the telephone • • • • • The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C. To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm. Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.
Contents Contents Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Documentation in Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rejecting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents If you cannot reach a destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Busy override - joining a call in progress . . . . . . . . . . . . . . . . . . . . . Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 55 55 56 Displaying and assigning call charges . . . . . . . . . .57 Displaying call charges (not for U.S.) . . . . . . . . . .
Contents Using team functions . . . . . . . . . . . . . . . . . . . . . . . . . 79 Activating/deactivating a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accepting a call for another member of your team . . . . . . . . . . . . . . . . Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 81 81 82 Special functions in the LAN (PC network) . .
General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you, this may be due to one of the following reasons: • The function is not configured for you or your telephone. Please contact your system support representative.
General information Intended use The OpenStage phone is a desktop or wall-mounted unit designed for speech transmission and for connection to the LAN. Any other use is regarded as unauthorized. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your communications platform can be obtained from your service technician.
Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating elements and the displays on your OpenStage phone. OpenStage 20 user interface 1 2 3 4 6 5 7 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone Æ page 16. 3 The function keys allow you to call up the most frequently used functions during a call (e.g. Disconnect) Æ page 13.
Getting to know your OpenStage phone Ports on the underside of the phone Power supply unit PC Network Handset OpenStage 20 properties Display type Full-duplex speakerphone function 10/100 Mbps Ethernet switch Æ page 12 Wall mounting LCD, 24 x 2 characters ; ; ; 11
Getting to know your OpenStage phone Using network ports more efficiently OpenStage 20 has a built-in 10/100 Mbps Ethernet switch. This means that you can connect a PC to the LAN directly via the phone. Network switch OpenStage 20 PC To connect OpenStage 20 to a PC, you require only a commercial network cable (uncrossed). Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly.
Getting to know your OpenStage phone Keys Function keys Key Function when key is pressed s End (disconnect) call Æ page 24. , Redialing Æ page 24. r Button for fixed call forwarding (with red LED key) Æ page 28. p Activate/deactivate microphone (also for speakerphone mode) Æ page 25. Mailbox key and Menu key Key Function when key is pressed O Open mailbox (with red LED key) Æ page 17. N Open Program/Service menu (with red LED key) Æ page 19.
Getting to know your OpenStage phone 3-way navigator Remove the protective film from the ring around the 3-way navigator before using the phone. With this control, you can manage most of your phone’s functions, as well as its displays. Operation Functions when key is pressed Press the $ key. Press the % key. Press the i key.
Getting to know your OpenStage phone Keypad In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly. Example: To enter the letter "h", press the number 4 key on the keypad twice. When entering the text, all available characters for this key are displayed. After a short while, the character in focus is displayed in the input field.
Getting to know your OpenStage phone Display Your OpenStage 20 comes with a tilt-and-swivel black-and-white LCD display. Adjust the tilt and contrast to suit your needs Æ page 90. Idle mode Your phone is in idle mode when there are no calls taking place or settings being made. Example: Time 13:15 220870 MON 02.03.07 f Date Open the idle menu Own phone number Idle menu When in idle mode, press a key on the 3-way navigator Æ page 14 to display the idle menu. You can call up various functions here.
Getting to know your OpenStage phone Mailbox Depending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as HiPath Xpressions are displayed in this application in addition to messages received. Messages You can send short text messages to individual internal stations or groups. In idle mode (Æ page 16) the following signals alert you to the presence of new messages: • O key LED lights up • Displays "Messages received".
Getting to know your OpenStage phone Caller list If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can store answered calls either manually (both internal and external calls) or automatically (external calls only; contact your service personnel for details). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first.
Getting to know your OpenStage phone Program/Service menu Use the N menu key to reach your communication system’s Program/ Service menu. The menu key LED remains red as long as you are in this menu. Example: Menu title Program/Service: *7=Use speed dialing? f Further entries are available Menu option The menu structure comprises several levels. The first line in this structure shows the menu currently selected while the second line shows an option from this menu.
Basic functions Step by Step Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" Æ page 10 carefully before performing any of the steps described here on your phone. Answering a call Special default ring signaling is set for your telephone: • • • • When you receive an internal call, your telephone rings once every four seconds (single-tone sequence).
Basic functions Step by Step Answering a call via the loudspeaker (speakerphone mode) Suggestions for using speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume. • The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. 20 inches). The phone is ringing. The caller appears on the screen. n Press the key shown. The LED lights up. if nec. + or - Raise or lower the volume.
Basic functions Step by Step Switching to the handset Prerequisite: You are engaged in a call in speakerphone mode. ^ and [ Lift the handset. Proceed with your call. Open listening in the room during a call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset. Activating n Press the key shown. The LED lights up. Deactivating n Press the key shown. The LED goes out.
Basic functions Step by Step Making calls Off-hook dialing ^ Lift the handset. j Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: \ Replace the handset. On-hook dialing j Internal calls: Enter the station number. External calls: Enter the external code and the station number. The other party answers with speaker: ^ Lift the handset. or On-hook dialing: Speakerphone mode.
Basic functions Step by Step Redialing a number The last three external telephone numbers dialed are stored automatically. If this feature is configured (contact your service personnel), account codes entered are also saved Æ page 58. You can redial them simply by pressing a key. Displaying and dialing saved station numbers , Press the key once to dial the number last dialed. Press the key twice to dial the next to the last number dialed.
Basic functions Step by Step Rejecting calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). The phone is ringing. The caller appears on the screen. s Press the key shown. If a call cannot be rejected, your telephone will continue to ring. The message "Currently not possible" is displayed (e.g. in the case of recalls).
Basic functions Step by Step Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Consultation? Confirm. j Call the second party. Return to the first party: Return to held call? Confirm, or Quit and return? select and confirm the option shown. Switching to the held party (alternating) Toggle/Connect? Select and confirm the option shown.
Basic functions Step by Step Transferring a call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. Consultation? Confirm. j Enter the number of the party to which you want to transfer the call. [ Announce the call, if necessary. \ Replace the handset. or Transfer? Select and confirm the option shown.
Basic functions Step by Step Call forwarding Using variable call forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset. If DID DTMF is active (contact your service personnel), you can also forward calls to this destination. Destinations: fax = 870, DID = 871, fax DID = 872.
Basic functions Step by Step Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are received while another call is ongoing can be automatically forwarded to a specified telephone. N Press the key shown. *495=CFNR on? Select and confirm the option shown. j Enter the destination number.
Basic functions Step by Step Call forwarding in the event of telephone failure (CFSS) If configured (consult your service personnel), you can define an internal or external call forwarding destination that activates in the event of telephone failure. N Press the key shown. *9411= CFSS on? Select and confirm the option shown. j Enter the number of the telephone that is ringing. Save? Confirm. Deactivating call forwarding/deleting a destination: N Press the key shown.
Basic functions Step by Step Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (contact your service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network. For example, you can forward your phone line to your home phone after business hours. N Press the key shown. Trunk FWD on? Select and confirm the option shown.
Basic functions Step by Step Using callback You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback • When the other party is no longer busy. • When the user who did not answer has conducted another call. When configured (contact your service personnel), all callback requests are automatically deleted over night.
Basic functions Step by Step Viewing and deleting a stored callback $ Open the idle menu Æ page 16. View callbacks? Select and confirm the option shown[1]. Next callback? Select and confirm to display additional entries. Deleting a displayed entry Delete? Confirm. Ending retrieval Exit? Select and confirm the option shown. or N Press the key shown. The LED goes out. or n Press the key shown. The LED goes out.
Enhanced phone functions Step by Step Enhanced phone functions Answering calls Accepting a specific call for your colleague You hear another telephone ring. N Press the key shown. More features? f Select and confirm the option shown. Select and confirm the option shown[1]. *59=Pickup - directed? if nec. Next? Select and confirm, until the phone number/name of the desired subscriber is displayed. Accept call? Confirm. or j If you know the number of the telephone that is ringing, enter it directly.
Enhanced phone functions Step by Step Using the speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement. The other party’s name or station number appears on the screen. You can conduct the call with the handset or in speakerphone mode. ^ Lift the handset and answer the call. or Mute off? Press the "OK" key to confirm your selection and answer the call. or p Press the key and answer the call.
Enhanced phone functions Step by Step Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your service personnel), you can activate the door opener, enabling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or installed keypad).
Enhanced phone functions Step by Step Activating the door opener N Press the key shown. *89=Door opener on? Select and confirm the option shown. j Dial the entrance telephone number. j Enter the five-digit code. Default code = "00000". or 3=change password? Select the displayed function and press the "OK" dialog key to change the code. 1=enable with ring? Select and confirm the option shown. or 2=enable w/o ring? You can also open the door without a doorbell ring.
Enhanced phone functions Step by Step Making calls En-bloc sending/correcting numbers If this feature is configured (contact your service personnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific request. j Internal calls: Enter the station number. External calls: Enter the external code and the station number. Dialing entered/displayed numbers ^ Lift the handset.
Enhanced phone functions Step by Step Using the caller list Detailed information, as well as a sample display entry are provided on Æ page 18. Retrieving the Caller List Prerequisite: Service personnel has set up a caller list for your telephone. $ Open the idle menu Æ page 16. Confirm[1]. Caller list? The latest entry is displayed, see the example on Æ page 18. Next? To view other calls, confirm each subsequent display. Previous menu? Ending retrieval Select and confirm the option shown.
Enhanced phone functions Step by Step Dialing a number from the internal directory The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Contact your service personnel to find out if one was configured for your system. Prerequisite: Names have been assigned to the station numbers stored in the system. ^ Lift the handset. or n Press the key shown. The LED lights up. Directory? Confirm. if nec.
Enhanced phone functions Step by Step Dialing from the telephone database (LDAP) If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there. Prerequisite: The LDAP search feature has been configured in the system. ^ Lift the handset. or n Press the key shown. The LED lights up. Directory Confirm. if nec. If several directories have been configured: 2=LDAP? Select and confirm the option shown.
Enhanced phone functions Step by Step The result is displayed If only one name is found, it is displayed. Call? Confirm. If several names are found (max. 50), the first name is displayed. + or - Scroll to next or previous entry, or Scroll Next? confirm, or Scroll Previous? select and confirm the option shown. Call? Select and confirm the option shown. If no name is found If your search does not yield any name corresponding to your query, you can extend the range of the search, e. g.
Enhanced phone functions Step by Step Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial numbers (consult your service personnel). N Press the key shown. *7=Use speed dialing? Select and confirm the option shown. j Enter a three-digit speed-dial number. if nec. Suffix-Dialing j If necessary, you can suffix-dial additional digits (for example, the user’s extension) at the end of the saved station number.
Enhanced phone functions Step by Step j Press the required speed-dial key. If the key is already in use, the programmed phone number appears on the screen. Change Confirm. j First enter the external code and then the external station number. Save Confirm. or If you make a mistake: Previous? Select and confirm the option shown. This deletes all entered digits. Next? Confirm.
Enhanced phone functions Step by Step Talking to your colleague with discreet calling If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display. You can listen in unnoticed and speak to the internal user without being overheard by the other party (discreet calling). ^ Lift the handset. )945 Enter the code. j Enter your internal station number.
Enhanced phone functions Step by Step Associated dialing/dialing aid If this function has been configured (contact your service personnel), you can use a dialing aid to dial numbers and set up calls for your telephone. The operating procedure depends on whether the dialing aid is connected to the S0 bus or the a/b (T/R) port. You can also use your system telephone as a dialing aid for other telephones. Dialing aid on the S0 bus On the PC, select a destination and start dialing.
Enhanced phone functions Step by Step During a call Using call waiting (second call) Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on. You can block the second call or the signal tone (Æ page 48). Prerequisite: You are engaged in a phone call and hear a tone (every six seconds).
Enhanced phone functions Step by Step Preventing and allowing call waiting (automatic camp-on) If this function has been configured (ask your service personnel), you can prevent or allow a second call Æ page 47 from being signaled by automatic camp-on during an ongoing call. N Press the key shown. Select and confirm the option shown[1], #490=Call wait.trm.off? or *490=Call wait.term.on? select and confirm the option shown.
Enhanced phone functions Step by Step Parking a call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Prerequisite: You are conducting a call. N Press the key shown. *56=Park a call? Select and confirm the option shown. 0 ... 9 Enter the number of the park slot (0 - 9) and make a note of it.
Enhanced phone functions Step by Step Conducting a conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initiated the conference. j Call the first party. Start conference? Select and confirm the option shown. j Call the second party. Announce the conference. Conference? Select and confirm the option shown.
Enhanced phone functions Step by Step Leaving a conference Leave conference? Select and confirm the option shown. or \ Replace the handset, if this feature is configured (contact your service personnel). Ending a conference End conference? Select and confirm the option shown. or \ Replace the handset, if this feature is configured (contact your service personnel). Removing the ISDN central office party from the conference Drop last conf. party? Select and confirm the option shown.
Enhanced phone functions Step by Step Activating tone dialing/DTMF suffix-dialing You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system. N Press the key shown. *53=DTMF dialing? Select and confirm the option shown. j You can use the keys 0 through 9, ) and ( to transmit DTMF signals. Ending the call also deactivates DTMF suffix dialing.
Enhanced phone functions Step by Step Transferring a call after a speaker call announcement in a group If this function has been configured (contact your service personnel), you can use a speaker call (announcement, Æ page 44) to announce a call in progress to a group of users Æ page 79. After a member of the group has accepted the call request, you can transfer the waiting party. Prerequisite: You are conducting a call. Consultation? Confirm. The other party is placed on hold. $ Press the key shown.
Enhanced phone functions Step by Step Send trunk flash To activate ISDN-type services and features through the network carrier’s analog trunks or those of other communications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number. Prerequisite: You have set up an external connection. N Press the key shown. *51=Trunk flash? Select and confirm the option shown. j Enter the service code and/or telephone number.
Enhanced phone functions Step by Step If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Camp-on Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone. The called party can then respond Æ page 47. The called party can prevent automatic call waiting Æ page 48.
Enhanced phone functions Step by Step Using night answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by service personnel (standard night answer service) or by you (temporary night answer service).
Displaying and assigning call charges Step by Step Displaying and assigning call charges Displaying call charges (not for U.S.) For the current call: Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator. Call charge display must be requested from the network operator and configured by the relevant service personnel.
Displaying and assigning call charges Step by Step Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Your service personnel have defined account codes for you. N Press the key shown. *60=Account code? Select and confirm the option shown. j Enter account code. if nec. ( Press this key. or #=Save? Confirm. May be necessary, depending on configuration; contact your service personnel. j Enter the external phone number.
Privacy/security Step by Step Privacy/security Turning ringer cutoff on and off If you do not wish to take calls, you can activate the ringer cutoff function. Calls are only identified by one ring signal, and they are shown on the display. Activating $ Open the idle menu Æ page 16. Ringer cutoff on? Select and confirm the option shown, Deactivating $ Open the idle menu Æ page 16. Ringer cutoff off? Select and confirm the option shown.
Privacy/security Step by Step Caller ID suppression You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it. Activating $ Open the idle menu Æ page 16. Suppress call ID? Select and confirm the option shown. Deactivating $ Open the idle menu Æ page 16. Restore caller ID? Select and confirm the option shown. Your service personnel can activate/deactivate caller ID suppression for all phones.
Privacy/security Step by Step Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored N Press the key shown. *88=Room monitor? Select and confirm the option shown. You can either leave the telephone in speakerphone mode or lift the handset and leave it directed towards the noise source.
Privacy/security Step by Step Trace call: identifying anonymous callers (not for U.S.) You can identify malicious external callers. You can record the caller’s phone number during a call or up to 30 seconds after a call. In this case, you should not hang up. N Press the key shown. *84=Trace call? Select and confirm the option shown. If the trace is successful, the transmitted data is stored by your network operator. Contact your service personnel.
Privacy/security Step by Step Locking the telephone to prevent unauthorized use You can prevent unauthorized parties from using your phone in your absence. Lock and unlock phone c Open the idle menu Æ page 16. Lock phone? Select and confirm the option shown. or Unlock phone? select and confirm the option shown. j Enter code (telephone lock) Æ page 65. When the phone is locked, a special dial tone sounds when the handset is lifted. Within the system, users can make calls as normal.
Privacy/security Step by Step Locking another telephone to prevent unauthorized use If configured (contact your service personnel), you can lock and unlock other telephones to prevent unauthorized access. If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone. N Press the key shown. *943=Lock all phones? Select and confirm the option shown. j Enter the internal station number of the phone you wish to lock/unlock.
Privacy/security Step by Step Saving your PIN Enter the lock code to use the functions • for protecting your phone against unauthorized use Æ page 63 • for using another telephone like your own. Æ page 70 You can save this code. N Press the key shown. *93=Change PIN? Confirm. j Enter the current five-digit PIN. If you have not yet set a PIN, use "00000" the first time. j Enter the new PIN. j Re-enter the new PIN. If you forget your code, contact your service personnel.
More functions/services Step by Step More functions/services Appointments function You can configure your phone to call you to remind you about appointmentsÆ page 67. You must save the required call times. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment. Saving appointments N Press the key shown. *46=Timed reminder on? Confirm. j Enter a 4-digit time, such as 0905 for 9.05 (= 9.05 a.m.) or 1430 for 14.30 (= 2.30 p.m.).
More functions/services Step by Step Using timed reminders Prerequisite: You have saved a reminder Æ page 66. The saved time arrives. Reminder at 1200 The phone is ringing. The appointment time is displayed. n Press key twice. or ^ \ Lift the handset and replace it again. If you do not answer the timed reminder, it is repeated five times and then deleted. Sending a message You can send short text messages to individual stations or groups of stations with system telephones.
More functions/services Step by Step Displaying and deleting messages you have sent $ Prerequisite: The recipient has not yet accepted a sent message. Open the idle menu Æ page 16. View sent message? Select and confirm the option shown. Message sent? Confirm. The text message is displayed. Delete? Select and confirm the option shown. The message is deleted. Viewing and editing incoming messages Pay attention to the notes on Æ page 17. O The LED lights up. Press the key shown.
More functions/services Step by Step Leaving an advisory message You can leave messages/advisory messages on your phone’s display for internal callers that wish to contact you in your absence. When you receive a call, the message appears on the callers display. $ Open the idle menu Æ page 16. Advisory msg. on Select and confirm the option shown. 0=Will return at: Select predefined text (can be changed by service personnel) and confirm. or 0 ... 9 Enter the code directly.
More functions/services Step by Step Using another telephone like your own for a call Other parties can temporarily use your phone like their own for an outgoing call. N Press the key shown. PIN and Authorization f *508=Temporary Phone? Select and confirm the option shown. Select and confirm the option shown. j Enter the number of the other user. j Enter the other user’s lock code Æ page 65. if nec. Change PIN? If the other user has not set a PIN, he or she is prompted to do so on his or her phone.
More functions/services Step by Step Resetting services and functions (system-wide cancellation for a telephone) A general reset procedure is available for initiated function. The following functions are deleted, if enabled: • • • • • • • • • • Forwarding on Advisory msg. on Ringing group on Hunt group off Suppress call ID Call waiting tone off Do not disturb on Ringer cutoff on Received messages: View callbacks N Press the key shown. #0=Reset services? Select and confirm the option shown.
More functions/services Step by Step Activating functions for another telephone If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service): • • • • • • • • • • Do not disturb, code: *97/#97 Æ page 59 Call forwarding, code *11, *12, *13/#1 Æ page 28 Lock and unlock phone, code *66/#66 Æ page 63 Ringing group code *81/#81 Æ page 79 Leave an advisory message, code *69/#69 Æ page 69 Group call code *85/#85 Æ page 79 Reset serv
More functions/services Step by Step Using system functions from outside (DISA: Direct Inward System Access) If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system.
More functions/services Step by Step j Wait for the dial tone and enter the code for example, *97 for Do not disturb on. If necessary, make further entries; refer also to the user guide for dial pulse/DTMF phones. or j Dial the external number. You can only perform one function/establish one outgoing connection at a time. The connection is cleared as soon as the function is successfully activated. In the case of an external call, the connection is cleared as soon as one of the call partners hangs up.
More functions/services Step by Step Controlling connected computers or programs running on them/telephone data services If this function has been configured (contact your service personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Prerequisite: You have set up a connection. N Press the key shown. *42=Tel. data service? Confirm. For entering data, you are guided by the connected computer.
More functions/services Step by Step Communicating with PC applications over a CSTA interface If configured (contact your service personnel), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunications Applications). You send information to the application and receive information from the application, for example, via your phone display. )494 Enter the code. j Enter the three-digit ID for the application you wish to control. +-0 ...
More functions/services Step by Step Controlling relays (only for HiPath 3000) If this function has been configured (contact your service personnel), you can use up to four relays to enable/ disable different devices (such as a door opener). Depending on how you program the relays, you can activate and deactivate them manually them or configure them to activate and deactivate automatically (after timeout).
More functions/services Step by Step Radio paging (not for U.S.) If radio paging equipment (PSE) is connected to your system (contact your service personnel), you can locate people via their pocket receivers. Pocket receivers signal a call request to the person you want to page. This person can then answer the page at the nearest phone.
Using team functions Step by Step Using team functions If configured (consult your service personnel), your telephone is part of a team. The team consists of internal phones that are able to use certain functions.
Using team functions Step by Step or 301 Group name No "X" means that the call is deactivated. Next? Confirm. The next group/trunk number is displayed with a group name. or Leave group? Select and confirm the option shown. The audible tone for the group/trunk displayed is deactivated. or Join group? Select and confirm the option shown. The audible tone for the group/trunk displayed is activated. or #=Out of hunt group? Select and confirm the option shown.
Using team functions Step by Step Accepting a call for another member of your team You can use your own telephone to accept calls for other telephones in your team, even while engaged in an ongoing call. To do this, contact your service personnel to find out if a pickup group has been configured. Prerequisite: Your telephone rings briefly. "Call for:" appears on the upper display line with the station number or name of the originator; the station number or name of the caller appears on the lower line.
Using team functions Step by Step Uniform Call Distribution (UCD) If configured (consult your service personnel), you may belong to a group of stations (agents) to which calls are distributed. An incoming call is always assigned to the agent idle the longest. Logging on and off at the beginning and end of your shift N Press the key shown. UCD? Select and confirm the option shown. *401=Log on? Confirm, or #401=Log off? Select and confirm the option shown.
Using team functions Step by Step Requesting and activating a work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on. N Press the key shown. UCD? Select and confirm the option shown. *403=Work on? Confirm. or #403=Work off? Select and confirm the option shown. Turning the night service on and off for UCD N Press the key shown.
Special functions in the LAN (PC network) Step by Step Special functions in the LAN (PC network) If your telephone is operating in a HiPath 5000 environment, multiple HiPath 2000/HiPath 3000 systems are interconnected via a LAN (Local Area Network, such as a proprietary PC network). You are conducting a call via the LAN (PC network). In this instance, you must note certain particularities for some functions. These are described in this section.
Special functions in the LAN (PC network) Step by Step Setting up "follow me" call forwarding You can activate/deactivate call forwarding Æ page 28 for your phone from other phones in the HiPath 5000 environment. $ Open the idle menu Æ page 16. DISA intern? Select and confirm the option shown. j (DISA) station number of the HiPath 2000/HiPath 3000. i or ( Confirm your entry. j Enter the (DISA) station number of your phone. i or ( Confirm your entry. Activating $ Open the idle menu Æ page 16.
Special functions in the LAN (PC network) Step by Step Using night answer If authorized (contact your service personnel), you can set telephones in other HiPath 2000/HiPath 3000 communications platforms as the night answer Æ page 56. $ Open the idle menu Æ page 16. DISA intern? Select and confirm the option shown. j Enter the (DISA) station number of the other HiPath 2000/HiPath 3000. i or ( Confirm your entry. j Enter the (DISA) station number of your phone. i or ( Confirm your entry.
Special functions in the LAN (PC network) Step by Step Ringing group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 2000/HiPath 3000 communications platforms Æ page 81. Saving, displaying, and deleting telephones for the ringing group N Press the key shown. *81=Ringing group on? Select and confirm the option shown. Add to ringing group? Select and confirm the option shown, or Add another station? select and confirm the option shown.
Special functions in the LAN (PC network) Step by Step Controlling relays (only for HiPath 3000) If this feature is configured (contact your service personnel), you can also control relays Æ page 77 in other HiPath 3000 communications platforms. $ Open the idle menu Æ page 16. DISA intern? Select and confirm the option shown. j Enter the (DISA) station number of the HiPath 3000, where you wish to control the relay. i or ( Confirm your entry.
Special functions in the LAN (PC network) Step by Step Opening a door If configured (contact your service personnel), you can also activate the door opener Æ page 36 in other HiPath 2000/HiPath 3000 communications platforms. $ Open the idle menu Æ page 16. DISA intern? Select and confirm the option shown. j Enter the (DISA) station number of the HiPath 2000/ HiPath 3000 where you wish to control the door opener. i or ( Confirm your entry.
Individual phone configuration Step by Step Individual phone configuration Adjusting display settings Adjusting the display to a comfortable reading angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Setting contrast The display has four contrast levels that you can set according to your light conditions. The display has four contrast levels that you can set according to your light conditions. + or - Press these keys while the phone is idle.
Individual phone configuration Step by Step Adjusting audio settings Optimize the audio settings on your OpenStage for your environment and according to your personal requirements. Adjusting the receiving volume during a call You are conducting a call. + or - Raise or lower the volume. Keep pressing the key until the desired volume is set. i Save. Adjusting the ring volume + or - Press one of the keys shown in idle mode Æ page 16. Ring volume? Confirm. + or - Raise or lower the volume.
Individual phone configuration Step by Step Adjusting the speakerphone to the room acoustics To help the other party understand you clearly while you are talking into the microphone, you can adjust the telephone to the acoustics in your environment: "Quiet room", "Normal room" and "Noisy room". + or - Press one of the keys shown in idle mode Æ page 16. Speakerphone mode? Select and confirm the option shown.
Testing the phone Step by Step Testing the phone Testing the telephone functions You can test your phone’s functionality. Prerequisite: The phone is in idle mode. N Press the key shown. More features? *940=Phone test? f Select and confirm the option shown. Select and confirm the option shown.
Different Displays in a HiPath 4000 Environment Different Displays in a HiPath 4000 Environment Depending on the system configuration, not all functions may appear on the display exactly as shown in this document. Depending on the system configuration, some display texts may differ from the display texts described in this document.
Fixing problems Step by Step Fixing problems Responding to error messages on the screen Invalid entry Possible cause: Station number is incorrect. Possible reaction: Enter correct station number. Not authorized Possible cause: Locked function selected. Possible reaction: Apply to service personnel for authorization for relevant function. Currently not possible Possible causes: Dialed a non-existent station number. Called phone is unplugged. Possible reactions: Enter correct station number.
Fixing problems Step by Step Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the "Do not disturb" function is activated on your telephone (Æ page 59). If so, deactivate it. You cannot dial an external number: Check whether your telephone is locked. If the phone is locked, enter your PIN to unlock it Æ page 63. To correct any other problems: First contact the relevant service personnel.
Index Index Numerics 3-way navigator .......................................... 14 A Activating door opener .............................. 36 Advisory message ..................................... 69 deleting .................................................... 69 Agents .......................................................... 82 Announcement ........................................... 44 Assigning a DID number ........................... 45 Associated dialing/dialing aid ...................
Index from the internal directory .................... 40 from the LDAP database ...................... 41 using redial .............................................. 24 Direct inward system access (DISA) ...... 73 Directory, internal ...................................... 40 DISA ............................................................. 73 Discreet calling ........................................... 45 Display for HiPath 4000 environment ............... 94 Display angle ................................
Index answering ................................................ 68 deleting/displaying ................................. 67 receiving .................................................. 68 sending .................................................... 67 Multiple subscriber number (MSN) forwarding ............................................... 31 N Nameplate ..................................................... 9 Night answer .............................................. 56 O Open listening ..............
Index T Tel. data service ......................................... 75 Telephone locking ...................................................... 63 locking/unlocking .................................... 63 settings .................................................... 90 Telephone database LDAP ....................... 41 Telephone functions, testing ................... 93 Telephone maintenance ........................... 96 Telephone test ........................................... 93 Temporary phone .......
Overview of functions and codes Overview of functions and codes The following table lists all available functions, as shown on the display. If configured (contact your service personnel), functions can be activated interactively (select and confirm) via the Program/Service menu (select and confirm or enter a code). Functions (=display) Account code Advisory msg. on Advisory msg. off ... Interactively $% ; ; Associated dial Associated serv. Call waiting Waiting tone off Waiting tone on ; ; ; Call wait.
Overview of functions and codes Functions (=display) ... Interactively $% ...
Overview of functions and codes Functions (=display) Lock all phones Lock phone Unlock phone ... Interactively $% ; ; Change PIN Mute on Mute off Night answer on Night answer off Open door Override ; ; ; ... Via the Program/Service menu N Æ page 19 $% ; ; ; ; ; ; ; ; ; ; Code *943 *66 #66 *93 *52 #52 *44 #44 *61 *62 Page Answer page (not for U.S.
Overview of functions and codes Functions (=display) Speaker call Suppress call ID Restore caller ID Tel. data service Temporary MSN (not for U.S.) ... Interactively $% ; ; ; Temporary Phone Timed reminder on Timed reminder off Toggle/Connect Trace call Transfer Trunk flash ; ; ...
Reference No.: A31003-S2000-U106-2-7619 Communication for the open minded Siemens Enterprise Communications www.siemens.com/open © Siemens Enterprise Communications GmbH & Co. KG Hofmannstr. 51, D-81359 München The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.
