Documentation OpenScape Voice OpenStage15 SIP User Guide Communication for the open minded V1 R3.x V1 R4.x Siemens Enterprise Communications www.siemens-enterprise.
Important information Important information For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or • in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard. Q Never open the telephone or a key module. Should you encounter any problems, contact the responsible service personnel. Use only original Siemens accessories.
Important information Location of the telephone • • • • • The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C. To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm. Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.
Contents Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 General information. . . . . . . . . . . . . . . . . . . . . . . . . . .11 About this manual . . . . . . . . . . . . . . . .
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call via the loudspeaker (speakerphone mode) . . . . . . Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programmable keys. . . . . . . . . . . . . . . . . . . . . . . . . . .66 List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Beginning programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Beginning programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming enhanced functions. . . . . . . . . . . . . . . . . . .
Making calls with multiple lines . . . . . . . . . . . . . . 103 Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accepting calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . Accepting calls for secondary lines . . . . . . . . . . . . . . . . . . . . . . . . Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128 Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Individual phone configuration . . . . . . . . . . . . . . . 149 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the date . . . . . . . . . . . . . . . . .
Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling up the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Administrator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . User menu . . . . . . . . . . . . . . . . . . . .
General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you, this may be due to one of the following reasons: • The function is not configured for you or your telephone. Please contact your system support representative.
General information Call recording . ~ / @ Switch on recorder (standby mode) Switch off recorder Start recording Stop recording Service The Siemens service department can only help you if you experience problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you. For queries regarding connection of the telephone, please contact your network provider.
General information Single-line telephone/multi-line telephone Your OpenStage 15 is a "multi-line telephone". This means that multiple lines can be configured, which is not the case with single-line phones. Each line is assigned an individual phone number which you can use to make and receive calls. The programmable keys function as line keys on multi-line phones ! page 20. A number of specific features must be considered when using a multi-line phone to make and receive calls ! page 106.
Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating elements and the displays on your OpenStage phone. The user interface of your OpenStage 15 1 2 3 4 5 6 14 7 1 You can make and receive calls as normal using the handset. 2 The display provides intuitive support for telephone operation (two lines with up to 33 characters each).
Getting to know your OpenStage phone Ports on the underside of the phone Power supply unit (if necessary) PC Network switch Local cable type Key module Handset Properties of your OpenStage 15 Display type Full-duplex speakerphone function 10/100 Mbps Ethernet switch ! page 16 Wall mounting LCD display, 24 x 2 characters ; ; ; 15
Getting to know your OpenStage phone Using network ports more efficiently OpenStage 15 has a built-in 10/100 Mbps Ethernet switch. This means that you can connect a PC to the LAN directly via the phone. The telephone-PC connection option must first be activated on the telephone by service personnel. Network switch OpenStage 15 PC Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly.
Getting to know your OpenStage phone OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys. Like keys on the phone, these keys can be programmed and used according to your needs ! page 19. You can only attach one OpenStage Key Module 15 to your OpenStage 15.
Getting to know your OpenStage phone Keys Audio keys Key Function when key is pressed - Set the volume lower ! page 154. n Turn speaker on/off (with red LED key) ! page 37. + Set the volume higher ! page 154. Mailbox key and Menu key Key Function when key is pressed O Open the menu for voicemail or missed calls (with red LED key). N Open the phone’s main menu (with red LED key). Navigation keys These are used to manage most of your phone’s functions and display.
Getting to know your OpenStage phone Programmable function keys Your OpenStage 15 has eight illuminated keys to which you can assign functions or numbers. Increase the number of programmable function keys by connecting a OpenStage Key Module 15 ! page 17. Peter Fox Destinations? Depending on how they are programmed, you can use the keys as: • Function key ! page 66 • Selected dialling ! page 68 Each key can be programmed with one function.
Getting to know your OpenStage phone Trunk keys (on multi-line phones only) The programmable keys on multi-line phones function as line keys. Each key that is assigned the function "line" is handled as a line. This means up to seven lines can be configured. A distinction is drawn here between primary, secondary and phantom lines. Each of these line types can be used on a private or shared basis ! page 20. Primary line All multi-line telephones have a primary line.
Getting to know your OpenStage phone You can see the status of the line from the LED: LED display LED S T R Explanation Not lit The phone is in idle mode. Flashing • • Incoming call on the line (! page 106) "Hold reminder" is activated (! page 80) • • Outgoing call on the line The incoming call was prioritized and selected in accordance with the "Automatic line selection for incoming calls" option Flickering Fast blinking The line is on "Hold".
Getting to know your OpenStage phone Keypad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delete digits, select "Back" with the navigation keys and confirm with =. In situations where text input is possible, for example, when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned. To do this, press the numerical keys repeatedly.
Getting to know your OpenStage phone Multi-function keys Key Function during text input ) Write special characters. Function when held down Deactivate the ring tone between upper and Activate the telephone lock. ( Switch lower case Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376). Text editor Additional options are available in the text editor.
Getting to know your OpenStage phone Display Your OpenStage 15 comes with a black-and-white LCD display. Adjust the contrast to suit your needs (! page 149). Idle mode If there are no calls taking place or settings being made, your OpenStage 15 is in idle mode. Press the O key to return to the idle display again, for example, from a call list (! page 28). To return to the idle display again from the Service menu (! page 29), press the N key.
Getting to know your OpenStage phone Icons in the idle display In the first and second line, the time, weekday, and date are displayed in addition to icons for different situations and switches: Icon Explanation The ring tone is deactivated. The phone lock is activated. The "Do not disturb" function is activated. A mobile user is logged on to the telephone.
Getting to know your OpenStage phone Context-dependent displays Depending on the situation at hand, the display on your OpenStage phone displays different content, to which you can respond intuitively. Information on actual events The following icons appear centered on the display when your phone is idle and signal current properties or events. Example: You missed two calls in your absence. 02 You have two new voice messages that you can open by pressing O ! page 28.
Getting to know your OpenStage phone Press the O key to return to the telephony interface again, for example, from a call list (! page 28). To return to the telephony interface again from the Service menu (! page 29), press the N key. You can also configure a "Show telephone screen" function however for both cases (see ! page 66) to return to the telephony interface screen again. Idle display context menu You receive the following functions (if activated) by pressing navigation keys = or : .
Getting to know your OpenStage phone Records Entries in the call list and messages in your mailbox system (if configured) are known as records. The LED on the O key flashes to signal new missed calls or messages ! page 18. Press the O key and use the navigation keys to select the required submenu. • Messages • Calls You can use the navigation keys to navigate through the menus as described on ! page 18.
Getting to know your OpenStage phone Program/Service menu You can make local settings here. Press the N key and confirm the User menu. If configured, enter and confirm your personal user password. You can use the navigation keys to navigate through the menus as described on ! page 18. Once the admin password has been entered, the Admin menu is available to the relevant service personnel.
Getting to know your OpenStage phone Interrupting editing in the menu You can interrupt editing in the menu, for example, to call someone or to answer a call. Then press the N key. This takes you back to the point in the menu from which you exited. This is however only possible for a limited period which is by service personnel using the inactivity timeout setting. If the configured time expires, you need to reenter your password when opening the menu and manually go to the required point in the menu.
Getting to know your OpenStage phone Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance. Control function Service personnel have the option to activate and deactivate features of the phone via remote maintenance. During maintenance the handset, microphone, loudspeaker and headset are deactivated. You are additionally informed on the display that the control function is active.
Basic functions Step by step Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" ! page 14 carefully before performing any of the steps described here on your phone. Secure voice transmission Prerequisite: The secure voice communication option must be activated by your service personnel. If you call a party or receive a call from a party over a secure connection, a padlock icon appears on the display.1 appears on the other party’s line.
Basic functions Step by step Answering a call via the handset The phone is ringing. The caller is displayed. ^ Lift the handset. if nec. + or - Set the call volume. Answering a call via the loudspeaker (speakerphone mode) The phone is ringing. The caller is displayed. Accept? l Confirm. The n key lights up. or n Press the key shown. The key lights up. The speakerphone function is activated. if nec. + or - Set the call volume.
Basic functions Step by step Directed pickup You can pick up a call signaled at an absent coworker’s phone. If a colleague has placed a call on hold on their multi-line phone you can also pick up this call. Accept call Prerequisite: You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice. A coworker’s phone rings. Directed pickup? f Select and confirm the option shown in the idle phone’s context menu. or. ^ Lift the handset. or n Press the key shown.
Basic functions Step by step Picking up the held call Prerequisite: Your colleague has placed a call on hold on their multiline phone ! page 107. You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice. Directed pickup? f Select and confirm the option shown in the idle phone’s context menu. or. ^ Lift the handset. or n Press the key shown. Directed pickup? f Select and confirm the option shown.
Basic functions Step by step Switching from handset to speakerphone mode Make note of the two different processes and activate, if necessary, your preferred setting ! page 157. Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by service personnel. Standard mode n and \ Hold down the key and replace the handset. Then release the key and proceed with your call.
Basic functions Step by step Switching from speakerphone mode to the handset Prerequisite: You are conducting a call in speakerphone mode. ^ Lift the handset. The n key goes out. Open listening You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker. Prerequisite: You are conducting a call via the handset. Activating n Press the key shown. Deactivating n Press the lit key.
Basic functions Step by step Activating/deactivating the microphone To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree microphone. Prerequisite: You are conducting a call. The "Mute" key is configured. Deactivating the microphone S Press the "Mute" key. Activating the microphone R Press the illuminated "Mute" key. Ending a call Disconnect? m Select and confirm the option shown.
Basic functions Step by step Group call Your service personnel can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group. A group call is displayed on the phone.
Basic functions Step by step Further service personnel settings for group calls: • The group call can be picked up both by lifting the handset and via the "Pickup call" menu option. • The group call be picked up via the "Pickup call" menu option but not by just lifting the handset. • A key is programmed for call pickup. • Open a pop-up menu with the Call pickup key when a group call is waiting. Picking up a group call with the call pickup key Prerequisite: The Call pickup key is configured.
Basic functions Step by step Picking up a group call The pop-up menu opens: Pickup call? l Confirm. or ^ Lift the handset (only if the appropriate function is set by your service personnel) or R Press the key with the "Call pickup" function or press it again if call answering was initiated via the key. The speakerphone function is activated. Ignoring a group call Ignore? f Select and confirm the option shown. The phone stops signaling the group call.
Basic functions Step by step Listening to voicemail To use this function, you need to have a voice mailbox set up on your communication platform for voicemails (see ! page 28). The message key O flashes to indicate new messages and the F icon appears on the display. The LED only extinguishes when all new messages have been picked up and there are no missed calls. Picking up messages O Press this key when the phone is in idle mode. The menu for data records opens.
Basic functions Step by step Call control To ensure that you do not miss any important calls, service personnel can configure a key that blinks when a call is waiting, for instance, when you are dialling a number or when two calls come in simultaneously. Call control does not work with MultiLine telephones Two calls simultaneously Prerequisite:The call control key (2nd alert) is configured and call waiting is allowed (! page 86). Y Y two calls ring at the same time.
Basic functions Step by step Prerequisite: The "Call control" key (2nd alert) is configured and call waiting is allowed (! page 86). ^ j You receive a call while you are dialling. The "Call control" key is blinking and you hear a notification tone. T Press the blinking "Call control" key. Dialling is interrupted.
Basic functions Step by step Making calls If you selected the option "Busy When Dialing" ! page 96, you will not be interrupted by an incoming call. In this case, the caller hears the busy signal. Off-hook dialing ^ Lift the handset. j Enter the station number. If nec. Correct input using the navigation keys ! page 18. Dial Confirm or wait until the dial delay expires (see ! page 94). or Redial {1} ##? l Confirm. ## represents the last number dialed. The connection is set up.
Basic functions Step by step On-hook dialing The connection is set up with on-hook dialing via the loudspeaker (speakerphone mode). n Press the key shown. j Enter the station number. If nec. Correct input using the navigation keys ! page 18. = Press or wait until the dial delay expires (see ! page 94). or Redial {1} ##? l Confirm. ## represents the last number dialed. First enter the number First enter the number. The loudspeaker key illuminates when you enter the first digit.
Basic functions Step by step Immediate dialing Immediate dialing should only be activated if service personnel has configured and approved a dial plan. Immediate dialing is deactivated by default. For this reason after entering the number you must either confirm the "Dial" option or wait until the dial delay expires to set up the connection. If Immediate dialing is configured, your call is automatically dialed as soon as the string entered matches an entry in the dial plan.
Basic functions Step by step Dialing using the hot or warm line function Your service personnel can configure a hot or warm line for your phone. If you lift the handset of the phone or press the loudspeaker key • with a hot line immediately or • with a warm line after a defined period of time, • a number specified by service personnel is dialed. Examples: • The phone in the lift immediately dials the reception number. • The phone at a patient’s bed dials the ward number e.g.
Basic functions Step by step Redial Redialing from the call list Only calls to the primary line are received on multi-line phones (! page 13). O Press the key. The "Records" menu opens. Calls l Select and confirm (see also ! page 28). Dialed l Select and confirm the option shown. The Dialed call list opens 01.01 f If entries are saved, select and confirm the required entry. l Confirm. The phone number associated with the list entry is dialed.
Basic functions Step by step Consulting a second party You can call a second party while a call is in progress. The connection to the first party is on hold. Prerequisite: You are conducting a call. Consult? l Confirm. or Start conference Konferenz starten Select and confirm the option shown in the context menu for the call connection when you intend to set up a conference with the new participant. You can also use an already configured Conference key in this instance.
Basic functions Step by step Ending a consultation call You end the consultation Disconnect & return? f Select and confirm the option shown. The consultation call is disconnected. The call with the first party is resumed. The second party hangs up Once the second party hangs up, you are prompted to resume the first call. Retrieve held call Confirm the option shown. You are reconnected with the first party. Switching to the held party (alternating) Prerequisite: You are conducting a consultation call.
Basic functions Step by step Putting on hold and retrieving successively or simultaneously Putting an active call on hold Prerequisite: You are conducting a consultation call ! page 50 or have accepted a second call ! page 83. The "Hold" key must be configured ! page 66 S Press the "Hold" key. The key lights up. The consultation or second call and the first call are put on hold. Retrieving the first call < Switch to the first call. R Press the illuminated "Hold" key.
Basic functions Step by step Connecting parties You can connect the first party with the party you consulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call ! page 50 and call joining is allowed ! page 53. Complete Xfer? f Select and confirm the option shown. The active and held calls are joined. You are disconnected from the call.
Basic functions Step by step Call forwarding You can forward calls for your phone to another phone. You can also change, activate and deactivate call forwarding during a call. The function Forwarding must be authorized by service personnel. Prerequisite: The call forwarding function is programmed (! page 55).
Basic functions Step by step Activate or deactivate immediate forwarding Prerequisite:You have configured the key for "Variable call forwarding" (see ! page 72). Otherwise you can configure the settings for call forwarding via the user menu (! page 77). It is recommended to configure the key so that you can use the following convenience functions. S Press the "Variable call forwarding" key.
Basic functions Step by step Saving destination phone numbers for call forwarding You can also enter the call forwarding settings via the user menu (! page 77) or via the WEB-Oberfläche ! page 178. Prerequisite:You have configured the key for "Variable call forwarding" (see ! page 72). S Press the "Variable call forwarding" key.
Basic functions Step by step or Edit favourites You can configure up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned different forwarding conditions. " All calls l Select and confirm type of forwarding (here for instance All calls) Edit favorites? f Select and confirm the option shown. Destination 1 l E.g. select and confirm first destination. j Enter/edit and confirm the destination phone number.
Basic functions Step by step " No reply f Select and confirm type of destination forwarding (here for instance No reply) Paste? f Select and confirm the option shown. # No reply: 3339 f Both types of call forwarding now have the same destination phone number. The call forwarding type No reply is automatically activated. Assign a destination phone number for call forwarding Prerequisite: At least one destination phone number has already been saved.
Basic functions Step by step Edit call forwarding? f Select and confirm the option shown. " All calls: 3339 l Choose one of the forwarding types offered " " " All calls: 3339 (deactivated is the default setting) Busy: 3335 No reply: 3336 and confirm your selection. Here for example All calls. Turn on: l Select and confirm the option shown. Call forwarding is activated. This type of call forwarding is deactivated with Turn off.
Basic functions Step by step Defining the ring duration before call forwarding on no reply You can define how often the phone should ring before the "No reply" call forwarding is activated. This setting is only available if the "Server features" function was deactivated by the service personnel. z You can also configure this setting via the Web interface ! page 178. Prerequisite: You have configured the key for "Variable call forwarding" (see ! page 72).
Basic functions Step by step Call forwarding chain Sometimes calls to a station are forwarded to another station which also has call forwarding or DND activated. This can create a call forwarding chain consisting of several telephones where the last member of the chain is your phone. A popup window opens on your phone’s screen with the following information: • Who is calling • Who forwarded first or last. • The reason for the forwarding is displayed by an icon.
Basic functions Step by step Callback You can request a callback if the station called is busy or if nobody answers. You receive a callback when the other party’s line becomes free. This option must be activated by your service personnel. This option is only available if both you and service personnel have activated the function (! page 64). Requesting callback Prerequisite: The station called is busy or nobody answers. Call back? m Select and confirm the option shown.
Basic functions Step by step Responding to a callback Prerequisite: A callback was requested. Your phone rings and the station information appears on the screen. Accepting a callback Accept l Select and confirm the option shown. Rejecting a callback Prerequisite: The function Reject is authorized by service personnel. Reject? f Select and confirm the option shown. The callback request is deleted. The caller hears the busy signal. The caller’s phone number is added to the missed calls list.
Basic functions Step by step Allow callback z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Confirm. if nec.j Enter and confirm the user password. Configuration Select and confirm the option shown. Outgoing calls? Confirm. Callback = No f Select and confirm the option shown. Yes l Select and confirm to activate the callback function. Save & exit l Select and confirm the option shown.
Basic functions Step by step Calling back missed calls Calls received while you are absent are indicated by a message on the idle display (! page 25). The O function key also lights up. Missed calls are logged in the missed calls list. This list provides information on the missed call and lets you call back the number directly (call lists ! page 28). O Press the key shown. Calls m Select and confirm the option shown. Missed l Select and confirm the option shown. 998324 Dial 01.
Programmable keys Step by step Programmable keys The phone features a range of functions that can, if required, be stored on programmable keys. The phone comes with eight programmable keys, all of which can be programmed on two separate levels. The "Shift" programmable key to switch between the two key levels is already preassigned. You should keep this key if possible to be able to switch between the two key levels. The keys can also be programmed via the Web interface (! page 178).
Programmable keys Step by step Programming a key z You can also configure this setting via the Web interface ! page 178. Beginning programming Directly via the key S Hold down the programmable key you want to assign a function to until the programming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your service personnel about the current setting). OK Confirm to begin programming.
Programmable keys Step by step Beginning programming Normal Select and confirm the option shown to program the first level. or Shifted Select and confirm the option shown to program the second level. Do not disturb Select and confirm the required function in the list (e. g. Do not disturb). Save & exit Select and confirm the option shown. Programming enhanced functions Repertory dial S Hold down the key you want to assign a function to until the programming prompt is displayed.
Programmable keys Step by step ~ Make consultation » Make normal call ¬ Pause The menu also offers the following functions: • Move cursor right and left • Copy • Paste • Mode selection • Cancel • OK Save & exit l Select and confirm the option shown. The repertory dial can be up to 40 characters long.
Programmable keys Step by step Feature toggle Only available for Hunt group functions (! page 140). S Hold down the key you want to assign a function to until the programming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your service personnel about the current setting). OK Confirm to begin programming. The key illuminates continuously.
Programmable keys Step by step Configuring a fixed forwarding key S Hold down the programmable key you want to assign a function to until the programming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your service personnel about the current setting). OK Confirm to begin programming. The key illuminates continuously. z You can also configure this setting via the Web interface ! page 178.
Programmable keys Step by step Configuring a variable call forwarding key With the "Variable call forwarding" key you can • Immediately activate or deactivate the call forwarding for "All calls" ! page 55 • Edit the call forwarding ! page 56 S Hold down the programmable key you want to assign a function to until the programming prompt is displayed.
Programmable keys Step by step Using programmed keys The use of programmed functions depends on the phone’s status. The relevant display appears once you have pressed a key. Example 1: Calling saved number Prerequisite: The idle menu is displayed on the graphic display. S Press key for stored contact. Connection setup is shown in the display. Example 2: Call Waiting toggle Activating/ deactivating You can press a key to activate or deactivate call waiting functionality, even during a call.
Programmable keys Step by step Resetting programmable keys Here you can reset keys you configured back to factory settings (see also ! page 164). N Press the key shown. User Confirm. if nec.j Enter and confirm the user password. Reset Select and confirm the option shown to switch to the Reset user data menu. Function key data m Yes f Reset phone Select the option shown. Select and confirm the option shown to delete the content of all keys. Select and confirm "Reset selected user data.
Enhanced phone functions Step by step Enhanced phone functions Incoming calls Deflecting a call Using call deflection Prerequisite: An incoming call is displayed or signaled. "Deflect" must be allowed. Deflect? m Select and confirm the option shown. 089008844 l If a destination phone number is stored (! page 75), you can select and confirm it. The call is deflected.
Enhanced phone functions Step by step Yes l Confirm. Default destination = f Select and confirm the option shown. j Enter and confirm the phone number to which the station should be deflected. Entering a destination phone number is not mandatory when call deflection is active. If you want to deflect an incoming call, you are prompted to enter a destination phone number if there is none stored.
Enhanced phone functions Step by step Configuring call forwarding You can also enter the call forwarding settings via the Forwarding key (! page 55). z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Configuration Select and confirm the option shown. Incoming calls Select and confirm the option shown. Forwarding? Select and confirm the option shown.
Enhanced phone functions Step by step Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key). z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Configuration Select and confirm the option shown. Incoming calls Select and confirm the option shown.
Enhanced phone functions Step by step Placing a call on hold You can use this function to place an ongoing call on hold, for instance, to prevent the other party overhearing a conversation with a colleague in the same room. Prerequisite: You are conducting a call. Hold ? f Select and confirm the option shown in the connections’s context menu. or S Press the "Hold" key. The key lights up. (The "Hold" key must be configured ! page 66.
Enhanced phone functions Step by step Held call wait status After placing a call on hold, you can replace the handset and then decide if the call should be retrieved or disconnected. Prerequisite: You placed a call on hold and replaced the handset. Retrieve held call ? l Select and confirm the option shown to resume the call in speakerphone mode. or Disconnect ? f Select and confirm the option shown to disconnect the call. The held call is signaled as an incoming call after a specified period of time.
Enhanced phone functions Step by step Setting the hold reminder time Use the "Hold reminder" function to set the time after which you want to receive an automatic reminder about a held call. The minimum value is 1, that is, the reminder is output after one minute. The maximum value is 99 minutes. Press 0 to deactivate the delay. z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.
Enhanced phone functions Step by step Music on hold If the Music on hold option is active, music is played back when you are placed on hold by another party. z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Configuration Select and confirm the option shown. Connected calls? Select and confirm the option shown.
Enhanced phone functions Step by step Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. A bell appears on the display and next to it the phone number of the caller is shown. You can ignore or accept the second call. Before you accept the second call, you can end the first call or place it on hold for subsequent retrieval.
Enhanced phone functions Step by step Disconnect & return? m Select and confirm the option shown. The call with the second party is disconnected and the connection to the first party is retrieved. Ignoring second call Prerequisite: You are conducting a call and call waiting is allowed (! page 86). Ignore? f Select and confirm the option shown. The caller still hears the on-hook signal. You can subsequently Accept, Reject or Deflect the second call.
Enhanced phone functions Step by step Deflecting a second call Prerequisite: You are conducting a call and call waiting is allowed (! page 86). Deflect? m Select and confirm the option shown. If a destination phone number is stored (! page 75), you can select and confirm it. The call is deflected. or If you did not set a phone number when programming call deflection, you are now prompted to enter a destination phone number for call deflection. j Enter and confirm the destination phone number.
Enhanced phone functions Step by step Allowing call waiting If the Call waiting (second call) function is deactivated, a caller hears the busy signal if you are already conducting a call. z You can also configure this setting via the Web interface ! page 178. Prerequisite: The option was programmed by your service personnel. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Configuration Select and confirm the option shown.
Enhanced phone functions Step by step Toggling associate Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up. z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the User password. Configuration Select and confirm the option shown. Connected calls Select and confirm the option shown.
Enhanced phone functions Step by step Transferring a call You can transfer your current call to another party with or without consultation. Blind transfer Prerequisite: You are conducting a call. The options "Allow Call Transfer" and "Transfer on Ring" were selected (! page 89). Blind transfer call? f Select and confirm the option shown. j Enter the phone number of the second party to whom you want to transfer the call. Start transfer? f Confirm or wait until the autodial delay expires.
Enhanced phone functions Step by step If the party does not answer: You do not have to wait for the second party to answer before you can transfer the call. Replace the handset or, if speakerphone mode is active, press the lit n key to transfer the call. If the party does not answer, you will be called back by the first party. Allowing call transfer z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.
Enhanced phone functions Step by step Allowing "Transfer on Ring" If this option is allowed, you can activate call transfer by replacing the handset even before the called party answers. z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Configuration Select and confirm the option shown. Outgoing calls Select and confirm the option shown.
Enhanced phone functions Step by step CTI calls Beep on auto-answer Speakerphone mode automatically activates on your phone if you use a CTI application such as Outlook to dial a number when Auto-answer is active. If Auto-answer is not active, the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call. This setting also defines whether or not incoming calls are automatically accepted.
Enhanced phone functions Step by step Beep on auto-reconnect You can reconnect a held call both via the CTI application and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active. Prerequisite: The option was programmed by your service personnel. z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password.
Enhanced phone functions Step by step Making calls Dialing with the DDS key You can program frequently used phone numbers on programmable keys (! page 66). If you press a direct destination selection key briefly, the associated contact or phone number appears and dialing is initiated. Prerequisite: A direct destination key is programmed ! page 66. R Press the programmed DDS key. Dialing is initiated.
Enhanced phone functions Step by step Using autodial delay A number is automatically dialed after a set delay starting from the entry of the number’s last digit. The autodial delay can be used: • when dialing in idle mode • Consultation • when transferring an answered call. The delay can be reduced by performing one of the following activities: = • Pressing the key =. This always works. ^ • lifting the handset.
Enhanced phone functions Step by step Settings for autodial delay The setting does not affect automatic emergency number dialing. If you select Autodial delay, you must either confirm the "Dial" option, press the loudspeaker key or wait until the autodial delay expires to set up a call when dialing with the handset on hook. z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password.
Enhanced phone functions Step by step Allowing "Busy When Dialling" If you activate this function, an incoming call received while you are performing dialing is rejected. The caller then hears the busy signal. z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Configuration Select and confirm the option shown. Outgoing calls Select and confirm the option shown.
Enhanced phone functions Step by step Conference Local conference This type of conference is also referred to as a threeparty conference. It involves up to three participants. Prerequisite: You are conducting a consultation call ! page 50 or have accepted a second call ! page 83, and the conference function is active ! page 98. Initiating a local conference Conference? Select and confirm the option shown in the menu. You are connected to both parties at once.
Enhanced phone functions Step by step Ending a local conference Allowing call partners to continue a conference after you exit Prerequisite: The "”Allowing joining in a local conference” ! page 99" function is activated. Exit Conf? l Select and confirm the option shown in the menu. Both call partners remain connected. You are disconnected from the conference call. or ^ or n Replace the handset or, if you are in speakerphone mode, press the loudspeaker key. Both call partners remain connected.
Enhanced phone functions Step by step Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Configuration Select and confirm the option shown. Connected calls? Select and confirm the option shown.
Enhanced phone functions Step by step System-based conference This type of conference is also referred to as a large conference. It can include up to ten parties. Prerequisite: You are conducting a consultation call ! page 50 or you have accepted a second call ! page 83, and the "System conference" feature was configured by your service personnel. Establishing a conference Conference? f Select and confirm the option shown in the connection’s context menu.
Enhanced phone functions Step by step Conference? f Select and confirm the option shown in the consultation call’s context menu. The party is added to the conference. Only the conference and all current participants are now displayed. You can scroll through the list of participants. You can also use an already configured Conference key instead of the Conference option in the context menu. Putting the conference on hold Hold? f Select and confirm the option shown in the "Conference" context menu.
Enhanced phone functions Step by step Call lists For a detailed description of the different call lists, see ! page 28. Dial entry O Press the key shown. Calls m Select and confirm the option shown. Missed l For instance, select and confirm the list of missed calls. The list is sorted chronologically, with the most recent caller first. You can use the Navigator keys to browse through the list. Niels, Bohr 13:22 Select and confirm the appropriate list entry. The phone number is dialed.
Making calls with multiple lines Step by step Making calls with multiple lines You can use your OpenStage 20 E as a multi-line phone. If you have any questions regarding how to configure your OpenStage phone as a multi-line phone, please contact your service personnel. The following is a description of the telephony scenarios for multi-line phones. To facilitate comprehension, you should familiarize yourself with the enhanced telephony application and how to use the line keys beforehand.
Making calls with multiple lines Step by step Using the line keys T Press the flashing line key. Speakerphone mode. or Accept? l Confirm. Speakerphone mode. Making calls You must seize a line before you can make calls on a multi-line telephone. Trunk seizure can be configured on an individual basis. Your service personnel can determine if the lines on your telephone can be automatically seized and with which priority.
Making calls with multiple lines Step by step Dialing the last dialed number Regardless of the line used, the last number dialed on your telephone is displayed for redialing in the selected number’s context menu. ^ or n Lift the handset or press speakerphone key. S Press the required line key (! page 104). Redal is offered on the display as long as a number has been dialed previously: Redial {1} 12345? l Confirm. The connection is set up.
Making calls with multiple lines Step by step During calls Making and receiving calls on a single line If you only use one line on your multi-line telephone to make calls, and you receive calls on the same line, the phone operates in the same way as a single-line telephone: • Redial ! page 49 • Consultation ! page 50 • Alternate ! page 51 • Callback! page 62 • Hold ! page 79 • Call waiting (second call) ! page 83 • Transferring a call ! page 88 • Conference ! page 97 Functions available exclusively for th
Making calls with multiple lines Step by step All multi-line users that share the line on which the call is being held (! page 20) can now pick up the held call. To prevent other users from answering the held call, you must place the call on "Consultation" hold ! page 50. Depending on the setting made by your service personnel, you may have to press the trunk key twice to accept the call on the other line. The first call is either placed on hold or released depending on the setting.
Making calls with multiple lines Step by step Lines with hot or warm line function Your service personnel can configure a hot or warm line for the primary and secondary line. The function is activated when on • The Primary line you pick up the phone’s handset or press the line or loudspeaker key • the secondary line you press the line key. A number specified by you is dialed with a hot line immediately and with a warm line after a specific time.
Making calls with multiple lines Step by step j Enter and confirm the destination. Save & exit l Select and confirm the option shown. Busy override A station of a line trunk group is on a call. It’s primary line is configured as a secondary line on your phone. This line now has the status "busy." You can join in the call by pressing the illuminated key of this line (see also ! page 20). Prerequisite: A secondary line is configured on your multiline phone and busy override is enabled for you.
Making calls with multiple lines Step by step Direct station selection keys Apart from line keys, service personnel can also configure direct station selection (DSS) keys. You can use a DSS key to call an internal station directly, pick up calls for this station or forward calls directly to it. Calling a station directly You cannot use DSS if the user is on another call (flashing LED). Calling from the idle menu S Press the relevant DSS key.The key lights up and a connection is established.
Making calls with multiple lines Step by step Call pickup You can pick up calls for another DSS station. If a call is waiting on their line, the LED flashes. Indirect pickup Prerequisite: The auto-answer function must be deactivated ! page 91. T Press the DSS key. The call is routed to your primary line and rings. ^ or n Lift the handset or press speakerphone key. You are connected with the other party.
Making calls with multiple lines Step by step Deflecting a call to a DSS station Prerequisite: The deflect function must be approved for DSS keys. For information on the current setting, see ! page 76. If you receive a call on one of your lines, you can immediately deflect it to the DSS station. T Your phone rings and a line key flashes. S Press the relevant DSS key. The call is deflected to the DSS station. If the DSS station does not answer, you can pick up the call by pressing the DSS key.
Making calls with multiple lines Making calls in an executive-secretary team An executive-secretary team is configured by the relevant service personnel and may include up to four executive and up to two secretary telephones. Sample scenarios This example assumes that two executive and two secretary phones are configured. Calls for the executives are forwarded immediately to the respective secretary phone.
Making calls with multiple lines Step by step Accepting a call Incoming calls for the executives should be forwarded immediately to the assigned secretary and answered there. Accepting calls at the secretary phone An incoming call for "Executive 1" rings at the assigned "Secretary 1". The line key of the "Secretary 1" phone flashes. The "Secretary 1" direct station selection key on the "Executive 1" phone also flashes. T Press the line key to answer the call. The station answers.
Making calls with multiple lines Step by step Forward to Secretary 2 An incoming call for "Executive 1" rings at the assigned "Secretary 1" . The call is not answered. After a specified period the call is forwarded to "Secretary 2". The line key of the "Secretary 2" flashes and it rings. T Press the line key on the "Secretary 2" phone to answer the call. The station answers. The "Secretary 2" direct station selection key on the "Executive 1" phone illuminates.
Making calls with multiple lines Step by step Connecting without consultation S Press the DSS "Executive 1" key. "Executive 1" does not answer. Complete transfer f Select and confirm the option shown in the pop-up menu. \ or n Hang up or press the loudspeaker key. The "Executive 1" phone rings. If "Executive 1" does not answer the call, so erfolgt ein Wiederanruf ( see also ! page 88) nach einer eingestellten Zeit. The "Executive 1" direct station selection key on the "Secretary 1" phone illuminates.
Making calls with multiple lines Step by step Settings for MultiLine (keyset) The details for each keyset line contain supplementary information for the user.
Making calls with multiple lines Step by step Line preview Activating via the line keys Prerequisite: You are already on a call on one line and a further call rings on the secondary line. Service personnel have activated line preview. T Press the flashing line key. A popup window opens and you receive information about the caller. T Press the flashing line key to answer the second call.
Making calls with multiple lines Step by step Rollover for a line Your service personnel can determine how rollover calls are to be signaled. T Only the relevant line key blinks. or Z T You hear a special advisory tone via the currently acor tive microphone and the corresponding line key blinks. Z T The ringer melody set sounds briefly (approx. or 3 seconds) via the loudspeaker and the corresponding line key blinks.
Privacy/security Step by step Privacy/security Deactivating the ringer You can deactivate your ring tone if you do not want to be disturbed by your phone ringing. ) Hold down the key in idle mode until the "Ringer off" icon appears on the display. or You can also deactivate the function using the option in the idle menu (! page 24). Ringer off f Select and confirm the option shown. Reactivating the ringer ) Hold down the key in idle mode until the "Ringer off" icon disappears from the display.
Privacy/security Step by step Do not disturb If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy signal. The "Do not disturb" function is activated/deactivated via the idle menu.! page 24 On multi-line telephones (! page 13) you can only activate the "Do not disturb" function for your primary line. Prerequisite: A programmable key is assigned the function "Do Not Disturb" (see ! page 66). "Do not disturb" must be activated (! page 122).
Privacy/security Step by step Allowing "Do not disturb" z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Configuration Select and confirm the option shown. Incoming calls? Select and confirm the option shown. Handling? f Select and confirm the option shown. Allow DND = No f Select and confirm the option shown. Yes l Select and confirm the option shown.
Privacy/security Step by step Security User password Your User password protects your individual configurations, including your language settings. You can also use the User password to lock your telephone ! page 126. Service personnel may have configured the following settings: • The password is deactivated: You do not have the option of configuring user settings. The message "Password is disabled" is displayed.
Privacy/security Step by step N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Security? Select and confirm the option shown. Change user password l Select and confirm the option shown. Current password l Select and confirm the option shown. j Enter the current password (at least six characters, text entry, see ! page 22) and confirm your entry. New user password f Select and confirm the option shown.
Privacy/security Step by step Deactivating the user password You can deactivate the phone’s password prompt if a password has already been configured. The deactivation of the password prompt does not affect the Web interface ! page 178 or CTI applications that use a password prompt. As long as the user password is deactivated, you do not have access to user settings via the Web interface.
Privacy/security Step by step Phone locking You can lock your phone to protect it against unauthorized access. In this way, no one can make calls or change your user settings unless they know your user password. If an emergency number has been entered on the phone by service personnel, "emergency call" is then offered as an option on the display when the lock is activated. You can also enter the emergency number via the keypad. You can only lock the phone if you set a user password (! page 123).
Privacy/security Step by step If an emergency number has been entered on the telephone by service personnel, Emergency call will be offered on the display once you have activated the phone lock. You can also dial the emergency number via the keypad. Unlocking the phone The following is displayed: Phone locked. There are two options available for unlocking the phone: • User unlock • Admin unlock Select and confirm if you know the user password. You are prompted to enter the user password.
Mobility Step by step Mobility Prerequisite: Your phone is configured to support mobility by service personnel. A DLS server is available in the LAN and its address is entered in the phone. Mobility scenarios When you log on to your phone, or any other mobilityenabled phone, the following scenarios are possible: Logging on and off at the same phone • • Log on as a mobility user ! page 129. Log off as a mobility user ! page 130.
Mobility Step by step Logging on and off at the same phone Logging on to the phone Prerequisite: No other mobility user is logged on. Logon via a key If a program key is configured for Mobility. S Press the "Mobility" program key. or Logon via the context menu Mobile logon? f Select from the idle display context menu (! page 24) and confirm. The Mobility logon dialog appears. Mobility ID You are prompted to enter your mobility ID. j Enter and confirm Mobility ID, usually a telephone number.
Mobility Step by step Logging off from the phone Prerequisite: You are logged on as a mobility user. Logoff via key If a program key is configured for Mobility. R Press the "Mobility" program key. or Logon via the context menu Mobile logoff? Mobile logoff f Select and confirm! page 24 the option shown in the idle display context menu. Is displayed. You briefly have the option to cancel the logoff, otherwise the logoff process is launched.
Mobility Step by step Logging on at different telephones An attempted login is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user. Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy, the logon is rejected.
Mobility Step by step Logging on with forced, delayed logoff at a remote- phone If the remote phone is busy and your service personnel enabled "Forced logoff during call" with a set timeout, forced logoff does not occur until this timeout expires. Logon via a key If a program key is configured for Mobility. S Press the "Mobility" program key. or Logon via the context menu Mobile logon Select and confirm the option shown in the idle display context menu ! page 24.
OpenScape Voice functions Step by step OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone. On multi-line telephones, the full scope of OpenScape Voice functions is only available for the primary line. Feature toggle key You can pick a programmable key and program it as a feature toggle key for activating the "make line busy" and "stop hunt" functions.
OpenScape Voice functions Step by step Making anonymous calls Your service personnel decides whether or not your caller ID (name and phone number) is displayed on a called party’s station. Anonymous calling is when your data is not transmitted. The settings configured can be deactivated, however, for specific calls. • • If your caller ID is transmitted: your caller ID is displayed. If your caller ID is suppressed: "unknown" is displayed.
OpenScape Voice functions Step by step Temporarily activating anonymous calling for the next call If your service personnel activated caller ID transmission for your phone, you can deactivate this setting for the next call as follows: ^ Lift the handset. j Enter the code (see the table of codes ! page 148). Z Wait until you hear the confirmation tone. j Dial the phone number of the party you want to contact. Caller ID transmission is reactivated after this call.
OpenScape Voice functions Step by step Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). Your service personnel know how long this list may be in the OpenScape Voice used on site in your facility. A connection is set up if a caller’s phone number matches a number in the selection list.
OpenScape Voice functions Step by step For call rejection As for selective call acceptance, you can create a selection list with the phone numbers of parties from whom you are not willing to accept calls. Your service personnel know how long this list may be in the OpenScape Voice used on site in your facility. A call is not connected if the caller’s phone number matches a number in the selection list; the caller is notified that the called party rejects calls from this number.
OpenScape Voice functions Step by step Anonymous calls Rejecting You can reject all calls from parties that activated a data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted. In this case, you are not informed that a call was rejected. ^ Lift the handset. j Enter the code (see the table of codes ! page 148).
OpenScape Voice functions Step by step Using abbreviated dialing Abbreviated dialing gives you access to a central list of frequently dialed phone numbers. You can dial a specific phone number by simply entering a digit string. As these are three-digit numbers, you can store up to 1000 phone numbers. This list is stored centrally and managed by your service personnel. ^ Lift the handset.
OpenScape Voice functions Step by step Hunt group functions To ensure optimum handling of specific calls, your telephone can be assigned to a pickup group ! page 39 and/or a hunt group. Your service personnel can incorporate multiple telephones in a hunt group. If your telephone is assigned to a hunt group, OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your service personnel.
OpenScape Voice functions Step by step Marking the last line in the hunt group chain Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line. Activating ^ Lift the handset. j Enter the code (see the table of codes ! page 148). Z Wait until you hear the confirmation tone. Deactivating Unmark the line as the end of the hunt group chain. ^ Lift the handset. j Enter the code (see the table of codes ! page 148).
OpenScape Voice functions Step by step Reachability You can make either serial calls or simultaneous calls on several sites. The features for this are • Serial call • Parallel call Prerequisite: The service personnel has configured the respective feature for your main number in OpenScape Voice. Serial call Managing number lists/activating serial call Before the serial call number can be activated, a serial call list much be created.
OpenScape Voice functions Step by step The caller is informed that the call is being routed to another station. The connection is established with the first phone that accepts the call. If the call is not answered by any phone, it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement". Parallel call Managing number lists/activating parallel call Before the parallel call feature can be activated, a parallel call list must be created.
OpenScape Voice functions Step by step Activating/deactivating parallel call via code You can activate/deactivate the parallel call without having to change to edit mode. Prerequisite: You have already entered numbers in the parallel call list. ^ Lift the handset. j Enter the code to activate or deactivate the parallel call (see code table ! page 148).
OpenScape Voice functions Step by step Parking a call If you have answered a call for a colleague and cannot forward it to him, you can park the call. Call park [ You are conducting the call. Let the other party know, e.g. that you are trying to connect him. j Enter the code for parking followed by a line number (see code table ! page 148). You receive a confirmation tone. The caller hears a waiting melody.
OpenScape Voice functions Step by step Silent Monitoring If this function has been configured by service personnel and enabled for the destination phone, you can join an active call of an internal station and listen in unnoticed (muted) or with the knowledge of the target station (active). Active silent monitoring Station A and B are on a call. You want to listen to the call but so that Station B does not notice but so that you can still talk to Station A.
OpenScape Voice functions Step by step Muted silent monitoring Station A and B are on a call. You want to monitor a call but so that neither station notices. Your phone internal station A internal or external station B • • • You can hear station A but cannot talk to him because he cannot hear you You can hear station B but cannot talk to him because he cannot hear you. Station A and B can hear and speak to each other ^ Lift the handset.
OpenScape Voice functions Code table for OpenScape Voice functions Ask your service personnel to enter the latest codes in the following table. Print this page as an overview.
Individual phone configuration Step by step Individual phone configuration Display Setting contrast The display has multiple contrast levels that you can set according to your light conditions. z You can also configure this setting via the Web interface z ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Phone? Select and confirm the option shown. Display ? f Select and confirm the option shown.
Individual phone configuration Step by step Date and time This function allows you to select one of three different display modes for the date and manually set the time if necessary. z You can also configure these settings via the Web interface ! page 178. Setting the time N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Date and time? Time = 14:44 Select and confirm the option shown. f Select and confirm the option shown.
Individual phone configuration Step by step Setting daylight saving time Prerequisite: Auto DST is deactivated ! page 152. z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Date and time? Select and confirm the option shown. Daylight saving = No f Select and confirm the option shown. The time set is displayed. Yes l Confirm.
Individual phone configuration Step by step Automatic daylight saving time The Auto DST setting is provided for information purposes and can only be changed by your service personnel. z You can also access this information via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Date and time? Select and confirm the option shown. Daylight saving time must be manually set if a No is entered for Auto DST ! page 151.
Individual phone configuration Step by step Date display format z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Locality? Select and confirm the option shown. Date format = dd/mm/yyyy f Select and confirm the option shown. The format set is displayed. yyyy/mm/dd f Select and confirm the format you want. Save & exit l Select and confirm the option shown.
Individual phone configuration Step by step Audio Volumes Use this selection to set the following volumes: • Loudspeaker • Ringer • Handset • Handsfree • Rollover z You can also configure this setting via the Web interface ! page 178. Example: Handset: N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Audio Select and confirm the option shown. Volumes? Select and confirm the option shown. Handset f Select and confirm the option shown.
Individual phone configuration Step by step Settings Room character To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: "Normal", "Echoing", "Muffled" . z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password.
Individual phone configuration Step by step Ringer file = Ring file f Select and confirm the option shown. Ring file? f Confirm. Required ringtone file[1Select ] or "pattern." You will immediately hear the associated ringer melody. Confirm current ringtone file. Save & exit l Select and confirm the option shown. Pattern melody z You can also configure this setting via the Web interface ! page 178. Prerequisite: You have choosen the "pattern" ringtone, see ! page 155. N Press the key shown.
Individual phone configuration Step by step Audio Select and confirm the option shown. Settings? Select and confirm the option shown. Ringer tone sequence = 2 f Select the required Ringer tone sequence between 1 and 3 (e. g. 2) You immediately hear the set Ringer melody with the select Ringer tone sequence. Confirm the selected setting. Save & exit l Select and confirm the option shown.
Individual phone configuration Step by step Tone and indication with an unsecured voice connection Use this option to activate an alerting tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure. The message "Nonsecure connection" also appears. Prerequisite: Secure connection setup is the preference set by your service personnel. z You can also configure this setting via the Web interface ! page 178. N Press the key shown.
Individual phone configuration Step by step Key click You can configure whether a key click should be audible when a key is pressed. You can also decide whether this should apply for all keys or only for the keys on the keypad. In addition, you can adjust the click volume or disable the sound. z You can also configure this setting via the Web interface ! page 178. N Press the key shown. Settings Select and confirm the option shown. User Select and confirm the option shown. if nec.
Individual phone configuration Step by step Setting the language and country Selecting a language Use this menu option to select the language for operator prompting. z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Locality? Select and confirm the option shown. Language = Deutsch f Select and confirm the option shown. The language set is displayed.
Individual phone configuration Step by step You may choose from the following languages: 1. Bahasa Indonesia 2. Bahasa Malaysia 3. Brasileiro 4. Catal‡ 5. Ceština 6. Dansk 7. Deutsch 8. Eesti keel 9. English 10. English(US) 11. EspaÒol 12. FranÁais 13. Hrvatski 14. Italiano 15. Latvieöu Valoda 16. Lietuviu Kalba 17. Magyar 18. Nederlands 19. Norsk 20. Polski 21. PortuguÍs 22. Rom‚na 23. Slovencina 24. Slovenski Jezik 25. Srpski Jezik 26. Suomi 27. Svenska 28. T¸rkÁe 29. 30. 31. 32. Русски 33. 34. 35.
Individual phone configuration Step by step Country-specific settings Adapt your phone settings to suit the relevant countryspecific conditions (for example, transmission parameters). z You can also configure this setting via the Web interface ! page 178. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Locality? Select and confirm the option shown. Country = Germany f Select and confirm the option shown. The country set is displayed.
Individual phone configuration Step by step Network information This overview in the user area of the Service menu provides you with information about the IP address of the phone and the HTML address of the Web interface. It also provides real-time data about the network activity of the phone. N Press the key shown. User Select and confirm the option shown. if nec.j Enter and confirm the user password. Network information Select and confirm the option shown.
Individual phone configuration Step by step Resetting user data The following user-specific settings changed via the phone menu or the Web interface can be reset to factory settings. • Display contrast • Language setting • Audio settings – Volumes – Settings • Call lists – All entries are deleted • Programmable keys – All personalized programming is deleted (see also ! page 74). Attention: All data is reset without a warning tone. Initiating the reset v Press the key shown until the "Menu" tab is active.
Call recording Step by step Call recording A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic. The recorder records the entire voice flow of two or more participants.
Call recording Step by step be recorded as long as the recorder is paused. If the telephone reverts to idle status, the AutoStart process is set up again for the next call. Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone. This can be any incoming or outgoing call. It is immaterial here whether a call is set up directly via the telephone or via an application.
Call recording Step by step Enhanced functions: 1. A conference1 can be set up or cleared down during recording. 2. A consultation can be performed during recording. 3. Call transfer is also available during recording. 4. A second call can be accepted during recording. The following features are not supported: 1. Playing back recordings over the telephone. 2. Deleting recordings over the telephone. 3. Functions for editing recordings over the telephone.
Call recording Step by step Automatic call recording This is the simplest mode. If you have accepted a call or called a subscriber and the subscriber answers, the call is recorded automatically. Refer to ! page 166 to check which calls this can be. As soon as the recording starts, you will see the recording symbol | and hear a beep (see also ! page 167). You cannot pause the recording manually in this mode.
Call recording Step by step Manual call recording Activating or deactivating call recording when the telephone is in idle mode. Prerequisite: Manual mode is selected. The recording button is configured and indicates the status. Recording on Select the option shown in the telephone's context menu to enable the option. Recording off or disable the option. or S Press the recording button to enable the option - the LED key lights up. R or press the key shown to disable the option - the LED extinguishes.
Call recording Step by step Controlling call recording Starting call recording manually during a call Prerequisite: Manual mode or AutoStart is selected. You are conducting a call. Recording has not started. The recording button LED is not lighting. [ You are conducting a call (see also ! page 166). S Press the recording button to start the recording - the LED key lights up. You hear a beep and the recording symbol | is shown on the display.
Call recording Step by step Consultation during call recording Prerequisite: You are conducting a call. Recording has started. The recording button LED is lighting. You initiate a consultation – your main call is placed on hold as a result while the consultation is being performed. j The recording is paused while you initiate the consultation. The recording symbol | on the display disappears. [ If the consultation partner answers, the consultation call is recorded.
Call recording Step by step Call recording while alternating Prerequisite: You have an active or held consultation or second call. Recording has started. The recording button LED is lighting. [ You are connected with the second party. You hear a beep and the recording symbol | is shown in the line for the second call. Alternate Select and confirm the option shown in the context menu for this connection. [ You are switched to the main call.
Call recording Step by step Setting up a conference during recording Prerequisite: You are conducting a consultation call ! page 50 or you have accepted a second call ! page 83 and the "System conference" feature was configured by the service personnel. Recording has started. The main call is placed on hold. The recording button LED is lighting. Conference Select and confirm the option shown in the connection's context menu. You are connected to both parties at once.
Call recording Step by step Your call is included in a conference during the recording. Prerequisite: You are conducting a call that is being recorded. You are to be included in a conference by your call partner. You are placed on hold while the conference is being set up. Z You hear the music on hold while your call partner is setting up the conference. The recording is paused and the recording symbol | has disappeared from the display.
Call recording Step by step Retrieving a held call: T Press line key A. The line key LED lights up. The call is retrieved. You hear a beep and the recording symbol | is shown on the display again. Call recording is continued. Holding a call on the line and conducting a call on a different line S Press line key B – the LED lights up. You hear a beep and the recording symbol | is shown on the display for line B – this call on line B is being recorded.
Call recording Step by step Diagnostic information This information overview in the user area of the service menu provides you with information on the current configuration of the telephone: N Press the key shown. User Select and confirm the option shown. if nec. j Enter and confirm the user password. Diagnostic information Select and confirm the option shown. You see a numbered list of telephone parameters with the current settings.
Call recording Step by step Diagnostic.Information 17 memory.free: 18 ip.adress: 23131K free 192.168.1.203 19 subnet.mask: 255.255.255.0 20 default.route: 192.168.1.2 21 primary.dns: 192.168.1.105 22 secondary.dns: 192.168.1.2 23 route.1.ip: 24 route.1.gateway: None 25 route.1.mask: None 26 route.2.ip: None 27 route.2.gateway: None 28 route.2.mask: None 29 mac-address: 0001e32c680c 30 discovery.mode: Manual 31 dhcp.reuse: No 32 lan.port.type: 0 33 pc.port.
Web interface Web interface General You can configure a number of settings for your phone via the Web interface. Communication is via a secure HTTPS connection. Access to the Web interface must be activated by service personnel. Calling up the Web interface For more information on the IP address, the Web interface address, and how to connect the telephone to the network, refer to the section entitled "Network information" ! page 163.
Web interface User pages The Web interface homepage opens once you have entered and confirmed the phone’s IP address: User menu User selection Phone information User login Highlighted entry (current page) Menu heading Menu entry 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu. 2. Click a menu entry to open the corresponding form. 3. Make the desired changes. 4. Click the corresponding button to save or discard your changes.
Web interface User menu All settings that you can make via the Web interface’s user menu can also be made via the phone’s user menu User Pages User login V ! page 123 Date and Time – Local time V ! page 150 – Local date (day, month, year) V ! page 150 – Allow daylight saving V ! page 151 – Difference (minutes) V ! page 151 – Auto time change V ! page 152 Audio – Ringer melody (V ! page 156) – Ringer tone sequence (V ! page 156) – Ring file (V ! page 155) – Room Character (V ! page 155) – Open listening (V
Web interface – Alerts – Visual alerts V ! page 78 – Audible alerts V ! page 78 – Forwarding party ! page 61 – Handling – Allow call waiting V ! page 86 – Allow DND V ! page 122 – Allow busy when dialing V ! page 96 – CTI calls – Allow auto-answer V ! page 91 – Allow beep on auto-answer V ! page 91 – Allow auto-reconnect V ! page 92 – Allow beep on auto-reconnect V ! page 92 – Connected calls – Allow call transfer V ! page 89 – Allow call joining V ! page 53 – Allow exit conferenceV ! page 99 – Allow hold r
Web interface – Low – Medium – High – Keys – Keypad only – All keys Locality – Country V ! page 162 – Language V ! page 160 – Date format V ! page 153 – Time format V ! page 152 Security – Password – Current Password – New password V ! page 123 – Confirm password Diagnostic information V ! page 176 182
Fixing problems Fixing problems Caring for your telephone • • • • Never allow the telephone to come into contact with coloring, oily or aggressive agents. Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).
Fixing problems Labeling keys The following options are available for labeling keys of the OpenStage 15 and/or OpenStage Key Module 15 with the functions assigned to them or the saved numbers on them: Labeling • By hand: Labeling strips are supplied with your OpenStage 15 and OpenStage Key Module 15. Note the function or name in the white field on the strip and insert the strip on your OpenStage 15 or OpenStage Key Module 15.
Local user menu Local user menu Opening the user menu on the phone To open the user menu, press the N key. On the Settings tab, select the User menu option. You are prompted to enter the User password ! page 123. Confirm this with OK. The options of the user menu are available. User menu display The majority of settings that can be made via the user menu on the phone, can also be made via the web interface ! page 178.
Local user menu – Ringer3.wav? – Ringer4.wav? – Ringer5.wav? – Ringer6.
Local user menu – Return? – Busy when dialing = Yes – No? – Return? – Transfer on ring = Yes – No? – Return? – Immediate dialing = Yes – No? – Return? – Save & exit – Exit (no save) – Incoming calls? – Deflecting? – Allow deflection = Yes – No? – Return? – Default destination = – Deflect to DSS = Yes/No[1] – Save & exit – Exit (no save) – Forwarding? – Settings? – " All calls: 12345 – Turn on? – Enter destination – List of saved numbers, if applicable – Edit favorites? – Destination 1 – Destination 2 – Dest
Local user menu – Destination 4 – Destination 5 – Save & exit – Exit (no save) – Copy – Paste (if copying is active) – Return – " No reply: 12345 – Turn on? – Enter destination – List of saved numbers, if applicable – Edit favorites? – Destination 1 – Destination 2 – Destination 3 – Destination 4 – Destination 5 – Save & exit – Exit (no save) – Copy – Paste (if copying is active) – Set delay = 16[1] – Alerts – Visual alerts = No – On? – Return? – Audible alerts = No – On? – Return? – Forwarding party = Disp
Local user menu – CTI calls? – AutoAnswer = Yes – No? – Return? – AutoAnswer beep = Yes – No? – Return? – AutoReconnect beep = Yes – No? – Return? – Save & exit – Exit (no save) – Return? – Connected calls? – Allow call transfer = Yes – No? – Return? – Allow call joining = Yes – No? – Return? – Allow exit conf = Yes – No? – Return? – Allow hold rem. = Yes – No? – Return? – Hold rem.
Local user menu – – – – – Secure call alert = Yes – No? – Return? – Toggle associate =Yes – No? – Return? – Save & exit – Exit (no save) ! Keyset? – Lines? – Line (one of eight possible) – Ring delay = 0 – Allow in overview = Yes – No? – Return? – Hot warm action[1] = No Action – Hot warm dest = nnnn – Address[1] = nnnn – Ring on/off[1] = On – Selection order[1] = 1 – Save & exit – Exit (no save) – Return? – Overview? – Line (up to eight lines) – Move down? – Move to bottom? – Use FPK order? – Add all li
Local user menu – Further functions, see – Label = predefined or customized – Settings = function-dependent – Shifted = Unallocated – Unallocated? – Further functions, see – Label = predefined or customized – Settings = function-dependent – Save & exit – Exit (no save) – Key Module (if available such as Program keys) – Key click – Options Save & exit – Exit (no save) – Volume – Off – Low – Medium – High – Keys – Keypad only – All keys – Return? Locality? – Country = DE – DE? – Further countries, see – Retur
Local user menu – New user password = – Confirm New user password = – Save & exit – Exit (no save) – Phone lock? – Save & exit – Exit (no save) – Phone lock = No – Yes Network information? – Phone address = – Web address = – IP address = – LAN RX = – LAN TX = – PC RX = – PC TX = – LAN autonegotiated = Yes – LAN information = 10 Mbps full duplex – PC autonegotiated = Yes – PC information = Link down – Exit (no save) Diagnostic information Reset? – Reset all user data? – Function key data = No? – Yes? – Retur
Local user menu Key functions Normal You can program the following functions on the Normal of the function keys: • Selected dialing • Repeat dialing • Forward all calls • Forward no reply • Forward busy • Mute • Ringer off • Hold • Alternate • Blind transfer call • Transfer call • Deflecting • Shift • Conference • Headset • Do not disturb • Group pickup • Repertory dial • Feature toggle • Mobility • Directed pickup • Release • Callback • Cancel callbacks • Consultation • Call Waiting toggle • Immediate rin
Local user menu Shifted You can program the following functions on the Shifted of the function keys: • Selected dialing • Repeat dialing • Alternate • Blind transfer call • Transfer call • Deflecting • Conference • Repertory dial • Release • Callback • Cancel callbacks • Consultation • Start application 194
Index Index Numerics 2nd alert ....................................................... 43 A Accepting calls multi-line ................................................ 103 Administration ............................................ 30 Allowing call joining ................................... 53 Alternate ...................................................... 51 Application ................................................... 91 Audio room character ..................................... 155 Autodial delay ..
Index DSS key consultation ........................................... 110 indirect pickup ...................................... 111 reject call ............................................... 111 During calls multi-line ................................................ 106 E Emergency call ................................. 126, 127 Emergency number ......................... 126, 127 F Forced logoff ............................................ 132 Forwarding .................................................
Index O Open listening ............................................ 37 OpenScape Voice .................................... 133 accepting anonymous calls ................ 138 call tracing .............................................. 139 creating a list for selective calls ......... 136 Feature toggle key ............................... 133 functions ................................................ 133 hunt group ............................................. 140 making anonymous calls .....................
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