User guide

User Guide Siemens ID Mouse Professional V 4.0
July 2001 Edition Siemens
Page 32
8 Siemens ID Mouse P rofessional FAQs and Troubleshooting
8.1 Where can I find information in the Web?
http://www.fingertip.de/
8.2 Where can I get help?
If you are having problems with your software or hardware, you can get help at:
Germany [phone]
[e-mail]
8.3 Which operating systems does the ID M ouse Professional run under?
Win98, 98Se, WinMe, Win NT 4.0 as of Service Pack 3 or higher, and Win2000.
8.4 Can I create other users under Windows 98 and Windows ME?
Yes, if you have logged on as the administrator.
8.5 Where can I find information about which version I am using?
a) In the Start menu under "Programs – ID Mouse Professional – Readme“ and
b) By clicking on the "Info" button in the "User Manager" or "Create new user
profile/Change user profile“ mask. The dialog box displays information about the
device being used and the current software and firmware versions
8.6 Can ESD problems occur?
Under certain circumstances, there may be a spark discharge when you touch the sensor.
This is caused by electro-static discharge and will cause the sensor to deactivate. Should this
happen, unplug the ID Mouse Professional from the USB and then plug it back in again.
8.7 Can I lose the mouse functionality?
Yes, if the sensor is subjected to large electro-static discharges.
In this case, unplug the
ID Mouse Professional from the USB and then plug it back in again.
8.8 Can problems occur with other USB devices?
Certification of the Siemens ID Mouse Professional guarantees problem-free operation with
other certified devices installed for the USB
8.9 Logon via fingerprint does not work
Check whether you have entered the appropriate domain and the corresponding user name
or try logging on by entering your user ID and password.
8.10 Can I unplug the USB mouse during operation?
You must not unplug the Siemens ID Mouse Professional if the sensor is active (optical
signaling between the sensor and the scroll wheel).