Datasheet

Call detail recording
All necessary information (in particular the
party’s number) is transferred to the Hicom/
HiPath system, from where it is included in
Hicom’s call detail recording data. All send
and receive procedures of all users set up in
OpenScape Xpressions are also stored in
the OpenScape Xpressions system jour-
nal.
Fault/usermanagement
Errors during on-going operation can be re-
ported to the HiPath 4000 HDMS. User data
can be configured via HiPath User Manage-
ment.
Low-cost telephoning via a
mobile phone
Mobile phone users can dial their mailbox
and arrange to be connected to another
partner. They can use more favorable tele-
phone charge rates, for example in corpo-
rate networks.
MyXpressions Folder
Each user can create a separate inbox folder
called “MyXpressions” in the e-mail system.
Specific messages which fulfil the defined
conditions can be accumulated and copied
via The Rules Wizard. This advantage be-
comes apparent particularly when dialing
from the telephone, because this folder is
now available as the first inbox and not all
messages are arranged sequentially. This
enables the filtering of important messages
and ensures shorter response times. New
and read messages are differentiated in this
folder.
Name dialing
In addition to dialing a user via their num-
ber, the user can alternatively be identified
by their name in the case of guest and direct
access. Entry is performed via the letters on
the telephone keypad. Once Xpressions has
detected either a minimum number of en-
tered digits or that entry has been complet-
ed, matching names are searched for in the
existing data.
Up to 6 options can be offered, the follow-
ing can be activated via an additional key.
Users are then displayed in ascending order
of telephone numbers.
Message status
Messages can now also be marked confi-
dential, urgent and with the annotation to
be dispatched at a later date. A confidential
message cannot be forwarded via tele-
phone by the recipient. This is, however,
possible via an e-mail client. In the inbox
menu, urgent messages are placed at the
beginning of the second message group af-
ter declined messages and confirmations of
receipt or can be moved via the Rules Wiz-
ard into the specific “Xpressions” folder. Ac-
knowledgement from the recipient can also
be requested through indication of whether
the message has been received, read or de-
leted.
Announcements (personal/
company announcements)
Time-dependent announcements can be
set up by the mailbox owner on the PC. In-
ternal announcements, external announce-
ments, announcements when busy,
announcements outside business hours or
an alternative greeting are differentiated.
Personal announcements have the follow-
ing dependency: alternative greetings take
priority independent of the time of day. If
busy, the busy announcement is always
played, also independent of the time of day.
The time of day activation applies for all
other types of announcement. The skipping
of announcements can only be prevented
from the PC. A temporary announcement of
the day takes priority, alternative an-
nouncements are used from midnight on-
wards.
Notification function
In addition to setting the mailbox LED for
one or more parties, Xpressions can control
the following media when a new message
is received: telephone (user outcall), pager,
or SMS for GSM-based mobiles (only
GSM900 and GSM1800 networks).
Mobile reachability
Administrators can set up a mobile reach-
ability option within a region. A special
command is defined for this. Mailbox own-
ers then define a station number, at which
they can be reached, under the answering
machine options in their mailbox. This op-
tion must be offered to callers with the per-
sonal announcement. In addition, call
forwarding can be activated externally.
OpenScape Xpressions Web
Assistant
The Web Assistant grants web access to the
user’s mailbox to modify user settings or
check the inbox.
The following menus with extensive func-
tionalities are among those available for
you to choose from:
● Mail client with inbox
● CTI journal (if configured)
● Sent items
● Create new message
● Enquiry/search function
● Personal settings
OpenScape web client
The web client is a server-based CTI solution
for the Intranet. Software installation and
configuration is performed centrally on the
server. User-specific journal data and set-
tings are also saved on the server. This elim-
inates the need for workstation installation
that is normally required for clients. This en-
sures fast and convenient distribution via
the Intranet. Even if the user’s computer is
switched off, all journal data relevant for
that user remains stored on the server and
is immediately available when the user logs
in again. The user data is backed up on the
server. A web browser is sufficient in order
to call up the web client. This allows the
web client to be used immediately on every
computer on the Intranet.