Datasheet

DP integration
OpenScape Xpressions can also be linked
into your organization’s existing infrastruc-
ture and will meet all requirements placed
on an innovative communication solution.
Efficient integration in
● MS Exchange
● Lotus Notes, and
● SAP R/3
is available.
Other e-mail systems can be connected on
the basis of an SMTP integration.
Integrated Messaging with
MS Exchange/Lotus Notes
With this package, MS Exchange/Lotus
Notes users can receive and send all their
messages (voice, fax, e-mail, SMS) in their
familiar e-mail environment. Mobile users
also have the option of accessing all mes-
sages while out and about and, for exam-
ple, of having e-mails read out using text-
to-speech. The message statuses are fully
synchronized. This means that if a message
is deleted on the desktop it will no longer be
available for telephone retrieval. Or if a
message is listened to on the telephone it
will be identified on the desktop as having
been read and the mailbox lamp on the
workstation telephone will be extin-
guished. The user data can be automatically
replicated from MS Exchange/Lotus Notes
to OpenScape Xpressions. This ensures
uniform administration under MS Ex-
change/Lotus Notes. OpenScape Xpres-
sions is linked to MS Exchange via a
connector by default. Linking into Lotus
Notes is on the Lotus Notes client principle,
meeting the high-level security standards of
Lotus Notes.
True Unified Messaging
with MS Exchange/Lotus
Notes
True Unified Messaging or Single Message
Store enables a reduction in the redundant
data storage (inbox replication) of integrat-
ed messaging.
In the case of integrated messaging, e-
mails are copied from the e-mail data server
to the Xpressions system, making them
available for telephone queries or the
Xpressions Web Assistant.
Conversely, voice-mails and fax messages
are transferred from Xpressions to the e-
mail server so that they can be accessed via
a standard e-mail client such as Outlook, for
example. This replication does not apply
when using the Single Message Store fea-
ture and thereby the required “doubled”
memory location on the Xpressions server
for all replicated data. The TRUE UM Con-
nector enables telephone queries to access
MS Exchange 2003, 2007 and Lotus Domi-
no R6, R7 and Lotus R8 inbox.
SAP R/3 link
OpenScape Xpressions employs the stan-
dardized SAP connect interface and has
been certified by the company SAP AG.
Within your familiar SAP R/3 user interface
you also have the option of sending faxes
and SMSs and receiving faxes and voice-
mails. Field service employees can also be
notified of new messages while out and
about and, for example, have received e-
mails read out (text-to-speech). Message
handling takes place separately in both sys-
tems within the framework of the possibili-
ties offered by SAP connect. This means
there is no full synchronization.
Cross-service features
Broadcasting
A message can be passed on to a pre-de-
fined number of recipients in what-ever ser-
vices are preferred.
Accessing your messages –
anywhere and any time
You can access your own password-protect-
ed mailbox, and hence all received messag-
es (voice-mail, fax-mail, e-mail) at any time,
regardless of location and platform, using a
telephone, Intranet/Internet or via the
OpenScape Xpressions Web Assistant.
Message Waiting Indication
New messages can be signaled both on the
PC (e.g. via a pop-up window or URL), by
means of a mailbox lamp on a digital Hicom
telephone, and via SMS on a mobile phone.
Users can each freely configure the notifica-
tion on a service-specific basis, matching it
to their personal communication needs.
Speed dialing address book
(central/personal)
All services are based on unique addressing.
Each destination address can be individual-
ly assigned a speed dialing number to make
it easier to enter addresses. Address entries
can be administered centrally in Open-
Scape Xpressions, and so are available to
all users. Each user is also able to maintain
a personal address book in their PC client.
Number redial
If an attempt to set up a connection fails,
number redial is activated automatically. In
the fax-mail service the period between in-
dividual dialing attempts and the number of
dialing attempts can be set by the adminis-
trator.
Postmaster mailbox
Any incoming message that is incorrectly
addressed is automatically forwarded to a
postmaster mailbox (over-flow). This en-
sures that no messages are lost in Open-
Scape Xpressions.