User Manual

Comfort Zone
Like their tastes in art, your guests’ preferences are subjective, unique and
constantly changing. Knowing these preferences is an art in itself. Our
Customer Relationship Management (CRM) solutions help you to anticipate
your guests’ needs while allowing them to personalize their visit in ways they
can not imagine.
Siemens room solutions combine the best of traditional and future
technologies on one platform. This under the concept „Smart4Suite“ to
provide both you and your guests with unparalleled control over all your
room comfort, communication and entertainment services. Though the
telephone, television, personal computer, personal digital assistant (PDA) or
room control and service switches, your guests can regulate their ambience
settings such as lighting, heating and ventilation, set privacy levels, interact
with entertainment offerings such as video-on-demand and internet surfing,
as well as request services like housekeeping and room service.
At the same time, our CRM software allows you to centrally monitor your
guests’ preferences. The information gathered can be used to generate
interactive guest profiles, which in turn can be used to deliver more efficient
and personalized services. You can even create lifestyle databases in order
to cater to those with extra special needs such as the handicapped and
ever-increasing “silver” market. This in the form of trained personnel to provide
extra care and emergency services, tailored health facilities and dietary
offerings like low fat and vegetarian meals.
Our CRM software also supports hassle-free room moving and sharing
administration.
Finally, to round everything off, we offer integrative building and property
management systems to allow you to extend your guests’ comfort beyond just
their rooms.
Rest assured with Siemens technologies creating comfort becomes a true art.
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