User Manual

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Siemens FOS FIDELIO ⇔ HOTEL SOLUTION link CM110603en
Building Technologies Operating the link 09/30/2008
3.4 Failure of the online connection to FIDELIO
The link establishes a connection with the FOS via a serial cable. In normal operation,
the FIDELIO interface, the serial connection and the Fidehot link must be permanently
enabled. The connection is then referred to as an "online" connection.
If one of these components is faulty, the online connection is interrupted and the
connection is then described as "offline".
Data can only be transferred from one system to the other via an online connection.
This is why the link upgrade now includes the ability to identify a trouble-free online
connection.
3.4.1 Functions of the link
The Fidehot link normally receives FOS information for further processing. Until now, a
dropped line was only identified when the FOS was ready to send data.
A guest is checked in via the FOS at the hotel reception, and waits for the room key to
be encoded. If there is no online connection at this point, this can be highly
inconvenient for both guests and staff. For this reason, the functioning of the link
software has been modified.
The Fidehot link now checks the connection to the FOS at regular intervals. If the FOS
fails to respond after a certain number of calls, the link assumes that the connection
has been dropped. The link software then displays messages to this effect. The system
also transmits an audible signal, which can be disabled via the menu.
The number of attempts to connect and the intervals between them can be specified.
Additional information available in the user’s guide HOTEL SOLUTION- software
installation and configuration manual CM110600en.
Fig. 3-5: No connection to FOS
Staff must deal with this problem immediately. It can be assumed that the Fidehot link
itself is still running, otherwise, no messages would be displayed. You should therefore
check the FIDELIO interface and take the necessary corrective action. Also check the
event log, the report file and the system log, and create back-ups if necessary.
If the problem cannot be identified, restart the FIDELIO interface and check that a
connection is established and that the system is now online. If the system is not online,
shut down the Fidehot link (HOTEL SOLUTION Configuration Utility) and restart it.
Check-in example:
Note