User Manual

7
allows you to immediately call your ser-
vice engineer and to notify your guests.
Quick help in case of emergency
An emergency function a guest activates
in his room or bathroom sets off an alarm
which is indicated at the management
station in the front office.
At the press of a button, it is possible to
see how long it took emergency staff to
arrive on site. If it was a false alarm, it
can be cancelled in the front office after
confirmation by phone.
Do not disturb (DND)
If a guest activates the DND function, the
room door bell is automatically switched
off. The function can only be reactivated
by authorized personnel via the access
card. It can also be activated for the
guest’s entire stay.
Service call
The service call function allows you to
optimize the use of personnel.
You can assign VIP parameters, enabling
your personnel to serve guests according
to the priorities set.
When pressing a button at the manage-
ment station, you can see which services
are due on which floors. These can be
indicated on the operating units of the
individual floors, enabling service person-
nel to organize themselves more quickly.
Make up room (MUR)
If the guest activates the MUR function,
reception is immediately notified that the
room is to be cleaned.
If a guest returns earlier than expected
while his room is still being cleaned,
reception can inform him.
The minibar alarm tells immediately
which rooms require attention. This
means that bothersome routine checks
by service personnel in each room are
no longer necessary.
Thanks to the MUR function, the manage-
ment station also informs when a room
is free again. This means that guests can
use their rooms on arrival because unnec-
essary delays are prevented.
Alerting – always in control
If a guest leaves his room without closing
a window or balcony door, an alarm is
instantly sent to the management sta-
tion. This saves time and energy since
there is no need for personnel to check
each room.
An alarm is also set off when unauthor-
ized persons try to enter the room.
This increases security in your hotel
considerably.
Highlights
■
Straightforward use of hotel
services thanks to online link
between reception and guest
room
■
Efficient handling of service
orders owing to high level of
transparency
■
Integrated processes increase
safety and security and save
precious time