Integrated technologies to enhance guest satisfaction and increase efficiency Solutions from Siemens help maintain customer loyality, reduce energy costs, provide comprehensive security and achieve maximum profitability.
One partner for all your hospitality and entertainment needs Demographic change, globalization, urbanization, and climate change are four megatrends that impact how and where we travel today. Our world is changing and hospitality and entertainment industry is changing with it. Increased competitive pressure both from within and outside the traditional hospitality and entertainment industry and changing customer expectations drive the need for new services and delivery channels.
Shaping the future of hospitality and entertainment “What I have learned in many conversations with our customers everywhere in the world is this: They want Account Managers who understand the customer’s business, Account Managers who coordinate the entire breadth and depth of our portfolio for them, and more than anything else, they want Account Managers who don’t let them down if the going gets tough.
Temperature 30 °C 25 °C 20 °C 24 °C Room 15 °C 21 °C Bath 10 °C 5 °C 0 °C 12.04.10 13.04.10 14.04.10 15.04.10 Temperature gradation along room occupancy status Anticipating your guests’ wishes before they even arise How to be the invisible butler Networked, high-comfort guest solutions from Siemens make it easy for your staff to react proactively, quickly, and attentively to requests, complaints or alarms. The guest may complain about a defective air conditioning unit in his room, for example.
“At the heart of a hotel stay, the in-room experience is a key component of guest satisfaction. From mood lighting to temperature or curtain control, intelligent room solutions from Siemens integrate all areas of room automation to provide guests with total control over their environment at the touch of a button.
Ensuring your guests feel safe but not inconvenienced by safety equipment Access – unobtrusively controlled Your hotel should be secure, but it should not be a fortress. Striking this balance is a job for integrated access control solutions from Siemens. You can rely on us to intelligently network technologies and embed them into the service routines of your staff. entrance. Revolving doors are completely open.
“Having worked on previous projects with Siemens and their customized hotel solutions, we were confident in their ability to support us on this project, too, at all levels through the combination of customer relationship management, local expertise, and technological capability.
Efficiency Efficiency increase Additional investment Investment Energy classification scheme Meeting environmental regulations without major investments Measure, control, and reduce energy consumption One approach to combining comfort with reduced energy use is the dynamic control of temperature and lighting. If there is no one in a guest or function room, the amount of heating or cooling can be reduced without sacrificing comfort. This can result in 20 to 30 percent lower overall operating costs.
“While our business is all about providing our customers a five star experience, we are also very committed to our green and sustainable initiatives. Siemens understands that and incorporates it in our response strategies.
Cost transparency as a result of visible cost savings Total Building Solutions – economical right from the start Project developers and owners must meet their budgets, generate operating profit quickly, and increase the value of the real estate. Integrated planning has a positive impact on all three requirements as it facilitates a high level of system integration – in the form of Total Building Solutions (TBS). TBS perfectly coordinates all the daily challenges a hotel operator has to face.
“Having Siemens as a partner over those seven years really helped us at that success. We were able to embed technologies, bring to bear the latest and greatest that Siemens offered to bring down our original first cost and also to manage our ongoing costs associated with power consumption and other technologies, that we utilized Siemens for in the project.
React fast, efficiently and hospitably – in any situation “What happens if…?” – In five sample scenarios, we show you what actions are initiated and in what order, how the relevant parties work together, and what technologies they use to communicate. Total Building Solutions, integrated right from the planning stage, makes it possible. The result: satisfied guests, secure hotels, a good reputation, and high personnel productivity.
Totally Integrated Power Industrial Automation Room Automation and Building Automation Lighting Solutions Energy Services Security Systems Fire Safety IT and Outsourcing Water Technology 14 15
Siemens Hospitality and Entertainment – your strategic partner, turnkey solution source and service provider Fire detection Evacuation and extinguishing Access control Video surveillance (CCTV) Intrusion detection Danger management system Parking management system Investor/ Developer – S ingle room metering (electricity, water, heat) – Detection of fire, heat, smoke, CO (Genuine Alarm Guarantee) – Evacuation and extinguishing (voice, signage) – High-speed Internet access (wireless/VPN) – Mult
Partnership from a single source Working with the Siemens team, you can expect a tailored building performance optimization process What are your benefits? – You reduce your energy and operating costs – because all processes in your hotel are aimed at higher efficiency from the start, also with regard to energy. – You offer optimized service process chains and consistent comfort levels – because all integrated processes focus on the well-being and comfort of your guests.
Siemens Switzerland Ltd Infrastructure & Cities Sector Building Technologies Division International Headquarters Gubelstrasse 22 6301 Zug Switzerland Tel +41 41 724 24 24 The information in this document contains general descriptions of technical options available, which do not always have to be present in individual cases. The required features should therefore be specified in each individual case at the time of closing the contract.
