Installation manual

Troubleshooting/FAQ
A31003-X7140-A100-3-76A9, 02-2006
4-2 HiPath SimplyPhone for Outlook 4.0, Administrator Manual
spadC04.fm
Partner identification not working
4.3 Partner identification not working
This can have several causes. Proceed as follows:
– Ensure that the phone number in your contacts is saved in canonical format.
– Check the telephony applet to see if the current location contains the correct data. In par-
ticular, the name of the location must contain the main number of the telephone system.
4.4 Calling only possible from personal contacts
The restriction may be caused by the fact that you are operating Outlook in Internet Mail Only
mode.
To change e-mail support
● in Outlook 2000, select the option Corporate or Workgroup under Tools | Options | Mail
Delivery | Reconfigure Mail Support... and click Next.
● in Outlook 2003 and Outlook XP select the menu Tools | Options | Mail Setup | E-mail
Accounts
Follow the on-screen instructions.
4.5 Outlook stops responding
If Outlook stops responding and the program cannot be closed in the usual manner, you can
also close the Outlook task manually.
Press the keys <CTRL>+<ALT>+<DEL> simultaneously on your keyboard (in Windows 2000:
select Task Manager), open the Close Application window, choose the entry Outlook from
the list, and click End Task.