Installation manual

spadC04.fm
A31003-X7140-A100-3-76A9, 02-2006
HiPath SimplyPhone for Outlook 4.0, Administrator Manual
4-1
Troubleshooting/FAQ
Licensing errors
4 Troubleshooting/FAQ
This chapter provides information on the following topics:
● Licensing errors
● No response from SimplyPhone for Outlook component
● Partner identification not working
● Calling only possible from personal contacts
● Outlook stops responding
4.1 Licensing errors
The license server is inaccessible
SimplyPhone cannot go into operation if a CLA is not found during initial startup. Check the IP
address configured or the IP port of the CLA.
License detection error
An error was detected when performing licensing with HiPath License Management. Check the
connection to the CLS or the MAC address (registration key).
4.2 No response from SimplyPhone for Outlook component
If one or more of the program components in SimplyPhone for Outlook stops responding, you
can close all of the SimplyPhone for Outlook processes one by one.
To do this, start the program ClnTasks.exe. All SimplyPhone for Outlook tasks are removed
following program execution. To start SimplyPhone for Outlook, exit Outlook and start Outlook
once again.