Operation Manual

Scheduled Start Point

A31003-S2330-B692-3-7619, August 2003

HiPath Xpressions V3.0 Automated Attendant, User Guide

Introduction

2.4 Scheduled Start Points

2.4.1 Day/Night Mode via a PBX

– Day/Night Switching

This mode can be used with every PBX which implements day/night switching by forwarding a

constant call number to two different call numbers (each number for day or night mode). Thus,

two different dial-in numbers can be defined for one call number in the CPA for day/night mode

in the PBX.

Different start points can be defined within a CPA for different dial-in numbers for day/night

mode. This has the advantage that the CPA day/night mode is controlled by the PBX and is

therefore always synchronous with the PBX.

For additional scheduled procedures, see Section 2.4.2, "Calendar-Scheduled Start Points".

2.4.2 Calendar-Scheduled Start Points

When using a CPA calendar, two scheduled Start CPMs can be entered for each CPA start

point, in addition to the relevant standard Start CPMs. Both Start CPMs determine the start

points for calls during the current time range in which the states Closed or Break are active.

The time ranges for these states are defined by the calendar selected for the CPA. A relevant

start point and the appropriate announcement can thus be selected for lunchtime (Break)

for example.

If, at the time of the call, the current time in the calendar set for the CPA describes one of the

two states named above, and if a scheduled CPM has been defined for the state, this CPM is

used as the start point. Otherwise, the standard Start CPM is used as the start point. Because

scheduled Start CPMs can only be set for the states Closed and Break, this is particularly im-

portant if the calendar for the current time is in the Open state or if no state has been set.

For more information on calendars, see Day Definitions and Calendars in Section 3.3.3, "Sys-

tem Settings".