Operation Manual

Call Transfer Type
Introduction
A31003-S2330-B692-3-7619, August 2003
4 HiPath Xpressions V3.0 Automated Attendant, User Guide
2.2 Call Transfer Type
The following call transfer types are supported:
● Call processing mailbox
This provides for the combination of various call processing mailboxes.
● Predefined call number
Call transfer to a predefined call number. An external number can also be predefined.
● Possible call number
The "Connection With Number" default menu appears. The caller can enter the call number
or be connected to the attendant. This may only be an internal number (extension).
● Mailbox in guest access mode
Access to an Xpressions Mailbox in guest access mode. The name (= user account) of the
Xpressions user can be predefined. If the name of the Xpressions user is not predefined,
the caller must enter the relevant mailbox number during the runtime.
● Release
The call processing application is closed down.
The call transfer type defines the destination and how the destination should be reached by the
CPF. For example, the CPF transfers a call to a predefined call number during the runtime by
switching the caller to the relevant extension.
2.3 Call Transfer Trigger
The following call transfer triggers are supported:
● Timeout
The call is transferred if no user information is entered.
For each CPM, you must set which call should be transferred if the user is not entered. A
time period does not have to be given for this. The call is transferred if the announcement
has been played as often as set for the CPM, and if a user is not entered.
● DTMF input
The call is transferred if a valid (i. e. a permitted) user is entered.
An error message is output if the input is invalid, i.e. it is not one of the permitted inputs.
The caller is transferred to the relevant call transfer destination if a call transfer trigger defined
within the definition of a CPM occurs.