Operation Manual

Call Processing Mailbo

A31003-S2330-B692-3-7619, August 2003

HiPath Xpressions V3.0 Automated Attendant, User Guide

Introduction

2 Creating a Call Processing Application

Although the actual call processing application can be changed quickly and easily with the

CPAA, the announcement for a menu CPM must correspond exactly to the selection options

offered, for example.

In view of the fact that announcements must normally be of studio quality to ensure a profes-

sional image, a basic design must be created for the call processing application before an-

nouncement recording starts. The design media available for creating a call processing appli-

cation are described below.

2.1 Call Processing Mailbox

The following CPM access types are supported:

● Menu

This CPM plays an information announcement – this contains the selection options on offer

and enables callers to make the required selection using

the phone keypad.

● Listen Only

This CPM plays an information announcement.

● Listen / Respond

This CPM plays an information announcement and enables callers to leave a message

(voice message). After recording the reply, callers can terminate the connection or listen to

the message and rerecord the message if necessary.

You can set how often the information announcement should be played (repeated if necessary)

for all CPM types. Note that the value "0" is also permitted here. CPM can thus be realized,

for example, with an immediate forwarding attempt and without a prior announcement.

Each CPM can be used within each CPA. However, the additional path is set within the CPM

and is therefore identical for each CPA in which the CPM is used.

One option for using a CPM in different ways is a Listen Only CPM for exiting the system. This

plays "Thank you for calling", for example, and ends the application by releasing the connec-

tion.