Operation Manual

Statistics Functio

A31003-S2330-B692-3-7619, August 2003

HiPath Xpressions V3.0 Automated Attendant, User Guide

Introduction

2.20 Statistics Function

The CPF can save interesting call processing data for each connection in a statistics file. The

data can be used for analysis, for example, showing how often a CPM is selected, how long a

caller spends in a CPA or which language the caller used last.

2.20.1 Activating the Statistics Function

The statistics function is activated manually using the information about statistics classes and

statistics subclasses. These are instructions on how the statistical data should be collected by

Xpressions, and describe the source of the data.

To do this, the following values must be entered using Regedt32 in the Xpressions server reg-

istry under the key

HKEY_LOCAL_MACHINE/SOFTWARE/PP-COM/MRS/MRS Globals

> Statistics classes

Type: REG_MULTI_SZ

Contents of each line: statistics classes, statistics subclasses

The value must contain the following line because call processing data is generated from

the Telematik APL by the CPF (cpf.e):

> Telematic,cpf

Since the value – for different statistics filters – can contain multiple lines, it is destination-ori-

entated and must be terminated by an automatic line break after each line.

If the value Statistics classes is not available, a new one must be created.

2.20.2 Statistics File Storage Location

The statistics files can be found in the directory <Xpressions installation directory>\Stat and

have the following name conventions:

st<yymmdd>.log

where yymmdd is the current date. In this way, a new statistics file is created every day, and

the old files are closed.

2.20.3 Statistics File Structure

The statistics file is a simple text file which contains one line for each connection. Normally, the

lines contain a row of known fields which are separated by tabs.