Operation Manual

Timeout Transfer Loop
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A31003-S2330-B692-3-7619, August 2003
HiPath Xpressions V3.0 Automated Attendant, User Guide
11
Introduction
2.9 Timeout Transfer Loops
Timeout transfer loops can occur if a caller does not answer (or stops answering) using DTMF
inputs, but also does not replace the handset. The timeout call transfers take the caller into a
loop within the CPA.
To avoid leaving a connection in a timeout transfer loop endlessly, the maximum number of di-
rectly consecutive timeout call transfers from CPM to CPM can be set in the CPAA under Sys-
tem Settings. If this number is exceeded during a connection, the connection is lost.
In addition, the CPAA testing function recognizes existing timeout transfer loops in the CPA de-
sign.
2.10 Testing Function
The testing function checks CP system data, such as the attendant name and number, default
fax mailbox, CPA-specific fax mailbox, etc.
When checking a CPA, the function tests all CPMs in use starting from the CPA start node (start
nodes if there are several).
This includes the following checks:
– If the number of times an announcement should be played for a CPM is not zero, the
relevant announcement files must be available. Note here that if a CPM language has
not been entered, (i. e. Retain language is set for the CPM), all available CP system
languages are considered necessary. If a language has been set for the CPM, the
function just tests whether the announcement files exist for this language.
– If a call transfer names another CPM as its destination, this CPM must exist.
– If alternative destinations are in use, the relevant CPMs must exist.
– For a "Listen/Respond" CPM, the relevant Xpressions mailbox, i. e. an Xpressions
user with the CPM name, must exist.
– For access to an Xpressions mailbox in guest access mode, the Xpressions mailbox,
i.e. an Xpressions user with the given Xpressions mailbox name, must exist.
– A CPM must not reference a "dead-end" and must define at least the timeout call trans-
fer. In addition, the function checks that the CPM is stored without timeout call transfers
at this point, although the setting interface does not allow this to happen.
– Timeout transfer loops are recognized.