Operation Manual

Creating a Call Processing Applicatio
n
A31003-S2330-B692-3-7619, August 2003
HiPath Xpressions V3.0 Automated Attendant, User Guide
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Introduction
A design medium provides this to avoid timeout loops occurring in a CPA. See also Section 2.9,
"Timeout Transfer Loops".
2.7.2 Call Transfer to a Mailbox in Guest Access Mode
For the call transfer type "Mailbox in guest access mode", only one alternative destination can
be entered as the call transfer parameter.
If set, the alternative destination entered comes into effect regardless of whether the caller
leaves a message or not.
2.8 Creating a Call Processing Application
The CPA structure diagram below shows the use of the following design media:
● Multilingual – the language selection is made via different dial-in numbers
● Scheduled Start CPM – additional Start CPMs for the state: Closed
For example, the call is transferred to the mailbox immediately without attempting forward-
ing if the state is Closed.
● Interrupting the connection loop in CONNECT by entering alternative destinations
The call is transferred to the mailbox after the second unsuccessful forwarding attempt
A number of different application variants can be derived from this structure:
● Use of a Menu CPM instead of automatic forwarding in CONNECT. If the caller does not
make a selection, he is forwarded to a predefined call number.
● Use of a Menu CPM only during Closed state, (i.e. during the night). In Open state, the call-
er is immediately forwarded to a predefined call number.
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If the first alternative is not given, (in this situation, neither limits nor second alterna-
tives can be entered), the function remains in the CPM for the duration of the runtime
for failed call transfers. Because this represents an endless loop, definitions such as
these should not be used for general access applications (or for an "internal
Helpdesk", for example).