Operation Manual

Alternative Destination with Call Transfer

Introduction

A31003-S2330-B692-3-7619, August 2003

8 HiPath Xpressions V3.0 Automated Attendant, User Guide

2.6.2 Procedure in the Event of Failed Switching

If a connection setup has failed, the reason for the error is usually reported, e.g. "busy" or

"RNA" (ring no answer).

The standard error message outputs can be suppressed using buttons in the settings interface.

In this way, a neutral error message (e. g. "Sorry, all lines are busy at the moment") can also be

output in the event of an error via the alternative destination which can be set for the error using

"Listen Only" CPMs.

2.7 Alternative Destination with Call Transfer

2.7.1 Call Transfer to a (Predefined) Number

For the call transfer types "Predefined call number" and "Possible call number", two alternative

destinations can be entered as call transfer parameters. The transfer alternatives become ef-

fective when a call transfer attempt to a (predefined) number fails. Only CPMs can be used as

alternative destinations.

Alternative destination selection after a failed call transfer:

The second alternative comes into effect if the number of failed attempts for this call transfer

during a connection exceeds the limits set for alternative destination 2 (the timeout transfer for

the CONNECT-CPM in the diagram above). Thus, call transfer to a mailbox can be set,

for example, after two unsuccessful call transfer attempts to the attendant.

CONNECT

Alternative dest. 1

Timeout

Call transfer:

busy/RNA/camp on

Predefined call number

Limit for dest.

Ye s

2 reached?

Alternative dest. 2

Ye s

Call transfer

successful