HiPath DX (Ver. 10 onwards) OpenStage 30T Phone User Guide 1QDB 50168 AAA - Issue 1 Communication for the open minded Siemens Enterprise Communications www.siemenshipathdx.
Waste Electrical and Electronic Equipment (WEEE) All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities. This product is covered by the European Directive 2002/96/EC. The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health.
Contents Introduction .................................................................................................. 3 About this user guide ................................................................................ 3 About your phone ..................................................................................... 4 Troubleshooting ........................................................................................ 8 Producing and fitting the inlay ........................................
Typical OpenStage 30T phone Hookswitch key Hands-free key/LED Redial key Divert key/LED Headset key/LED Message Waiting key/LED Mute key/LED Volume keys Menu key/LED Enquiry (R) key/LED Navigation keys 2 Programmable keys/LEDs Shift key/LED
Introduction About this user guide This user guide covers the operation of your OpenStage 30T phone connected to a HiPath DX via the telephone wiring. Topics covered This user guide is divided into the following sections: Introduction Useful information about your phone. Standard features How to handle calls using the features available on your phone. Menu features How to use the features on the phone’s menu.
Introduction About your phone Display Your phone’s 2-line display shows the progress of your calls and provides a menu system which you can navigate using the Menu navigation keys. To see the display clearly, adjust the contrast; see the HiPath DX online user guide. Menu navigation keys The display has an intuitive menu system to help you use your phone and configure it to your requirements.
Introduction Feature keys Your phone has eight fixed feature keys with associated LEDs as follows: Hookswitch - used to make a follow-on call. Redial - see page 19. Divert - see page 29. Headset - see page 25. Mute - see page 23. Hands-free - see page 24. Message Waiting - see page 17. Menu - opens the Telephone menu, see page 34. Programmable keys Your phone has eight programmable keys each with an associated LED which you can use to store phone numbers or as a shortcut to invoke a feature.
Introduction Keysystem working If your phone is set up for keysystem group working, each of the programmable keys can be dedicated to: • a colleague’s phone, or • an external telephone line. For each key assigned to a member of the keysystem group: • the LED shows the status of a phone or external line; • pressing the key lets you pick up a call at, or make a call to, a colleague’s phone. Your telephone services manager will tell you how the keys are assigned.
Introduction Using the handset with a hearing aid The handset has a special induction coupling for in-ear hearing aids that have a switch setting marked T. Set the switch on your hearing aid to the T position, this will give you the best sound quality. Cleaning your phone Use a damp or antistatic cloth to clean your phone. If it is very dirty, use a cloth dipped in diluted washing-up liquid. Remove all traces of the washing-up liquid with a damp cloth (using water only).
Introduction Troubleshooting If your phone does not operate as you expect, check the following points before reporting a fault to your telephone services manager: No dial tone • Check that the phone is connected to the telephone network. Phone does not ring This may happen because: • Your calls are diverted (you hear a special tone when you lift the handset and the upper line of the display usually shows the phone number to which calls are diverted).
Introduction Producing and fitting the inlay You may be supplied with pre-printed inlays; use the inlay that best corresponds to the adjacent diagram. Otherwise use the templates or online tool to create inlays. Programmable keys inlay Templates Microsoft Word templates are available on the HiPath DX Electronic Publications CD supplied with your telephone system. They may also be available on your company’s intranet. Open the file “OpenStage templates.
Standard features This section of the guide describes the standard features available to you for handling calls: Handling calls ................................................... 11 Making a call ................................................. 11 Answering a call ............................................ 12 Clearing a call ................................................ 13 Ring back ...................................................... 13 Adjusting audio volumes ...............................
Standard features Handling calls Making a call Pre-dialling n Dial the number; to delete the last digit dialled, press OK o When the number is complete, either: • lift the handset, or Delete last digit? Dial again? You hear ring tone.
Standard features Dialling a programmed number If you have stored a number on a programmable key (see page 38): n Press the relevant key Dial again? The programmed number is displayed and dialled o Lift the handset Dial again? You hear ring tone p When the call is answered, the display shows: Enquiry? Alternative methods of dialling • Redialling the last number, see page 19; • Dialling a missed call number, see page 28.
Standard features Clearing a call To clear a call: • if you are using the handset, replace it • if you are using hands-free mode, press Hands-free. The key's LED goes out. If the handset is off its cradle, replace it. • if you are using a headset, press Headset. The key's LED goes out. If the handset is off its cradle, replace it. Ring back You can set Ring back on an internal call that is not answered because the called number is busy or nobody answers the call.
Standard features Answering Ring back n When the Ring back feature operates, you receive a long continuous ring RING BACK o Lift the handset or press Handsfree or Headset within 15 seconds Ring back? You hear ring tone. Notes: 1. This feature is not available on calls to an external number. 2. If the number you dial has voice messaging set up you may be connected directly to the voice messaging system and be unable to set Ring back.
Standard features Encryption If your telephone exchange is configured as a secure exchange, calls between phones may be encrypted. Depending on the configuration of your exchange, you may see one or both of the following messages during calls: • For secure calls the display shows the text ! Encrypted call for 5 seconds before the standard display is shown. • For non-secure calls the display shows the text ! Call not encrypted for 5 seconds.
Standard features Show call duration To use this feature you must set the Call Timer to ON (see the Show telephone menu option on page 34 or refer to the HiPath DX online user guide).
Standard features Message waiting If you have voice mail configured on your phone, the Message Waiting key allows you to access a Voice Messaging System (VMS), and the Message Waiting LED indicates when you have a voice message. Initially you will need to program the Message Waiting key to allow your VMS to operate with your phone, see page 40. For hotel/motel working a Second Message Waiting LED may be configured on your phone.
Standard features Cancelling a Second Message Waiting indication The Message Waiting LED is lit: n Lift the handset Enter number o Dial # # 6 0 # ##60# Dial again? p Replace the handset
Standard features Redial The last number you dialled is stored in your phone's memory. The Redial feature dials this number again and automatically selects handsfree operation.
Standard features Enquiry While you are on a call, you can call another phone (internal or external) to make an enquiry/consultation request. n During a call Enquiry? o Press OK or press Enquiry (R) Connect held call? The call is put on hold p Make the enquiry/consultation call.
Standard features Transfer If, for example, you receive a misdirected call, you can transfer the caller to the required phone. If the phone is not answered, or the called person does not wish to take the call, you can reconnect to the original call. You cannot transfer an external call to another external number.
Standard features Conference You can connect up to six phones together in a conference (which may include external calls).
Standard features Mute This feature allows you to switch off the microphone so that you can hold a private conversation that cannot be overheard by the called party (or called parties). Muting can be applied to the handset microphone, the headset microphone and the phone’s built-in microphone. Selecting a different microphone while the Mute feature is invoked will apply muting to the new microphone.
Standard features Hands-free working Hands-free working allows you to answer your phone without picking up the handset. The phone's built-in microphone and loudspeaker are used instead. Making and answering calls Instructions for making and answering calls in hands-free are included on pages 11 and 12.
Standard features Headset working To use this feature you need an approved headset. CAUTION Acoustic shock: Before you use your headset, check that the volume setting is comfortable for your use. Making and answering calls Instructions for making and answering calls using a headset are included on pages 11 and 12.
Menu Features This section of the guide describes the features available to you on the menu: Idle display........................................................ 27 Show missed calls ............................................. 28 Divert phone ..................................................... 29 Action other feature ......................................... 31 Show telephone menu option .......................... 34 Programming a number ...................................
Menu Features Idle display When your phone is idle, the top line of the display indicates the current date and time. The bottom line shows your phone number or one of several options.
Menu Features Show missed calls If your phone rings but you don’t answer it, a missed call message is stored on your phone. If the same phone rings you more than once, only the latest message is stored on your phone.
Menu Features Divert phone You can divert all your calls to another phone, for example, while you are away from your desk. Your telephone services manager controls whether you are allowed to divert calls to a number on the public network. Alternative features (described in the online guide) allow you to divert: • all your calls using another phone (Pull diversion); • calls when your phone is not answered after several seconds; • calls when your phone is busy.
Menu Features Cancelling diversion for all calls When the phone is idle: 30 n Press ▲ or ▼ until the display shows: > Cancel diversion? o Press OK - your phone displays:
Menu Features Action other feature This menu option opens the Select feature menu which allows you to invoke features provided by your telephone exchange. Access to the features is controlled and therefore you may not be able to use all of them.
Menu Features Accessing the features For example, to access Set divert no reply: n Press ▲ or ▼ until the display shows: Action other feature? o Press OK SELECT FEATURE MENU Call options p Press ▲ or ▼ to scroll through the feature groups SELECT FEATURE MENU Divert options q Press OK to select the wanted feature group (the first feature in the feature group is displayed) SELECT FEATURE Set pull diversion? r Press ▲ or ▼ to scroll to the required feature, for example SELECT FEATURE MENU Set
Menu Features Figure 1: Action other feature - menu structure 33
Menu Features Show telephone menu option This menu option opens the Telephone menu which allows you to customise the operation of your phone to suit your particular requirements, for example to configure feature keys. Telephone settings you can change The settings are sub-divided into the following feature groups: • Set feature keys (see also page 35); • Set audio options; • Set telephone options; • Set keysystem options; • Phone test. For full details, see Figures 2 and 3 on pages 36 and 37.
Menu Features Set feature keys sub-menu This menu option opens the Set feature keys sub-menu which allows you to program a number or a feature on a Programmable key. The features are sub-divided into the following groups: • Telephone options • Number store options • Divert options • Security options • During call options For full details, see Figure 3 on page 37. New features may be added to these groups, please refer to the HiPath DX online user guide for an upto-date list.
Menu Features Figure 2: Show telephone menu – menu structure 36
Menu Features Figure 3: Set feature keys – sub-menu structure 37
Menu Features Programming a number You can program a number against a feature key using the Number store option on the Set feature keys sub-menu of the Telephone menu.
Menu Features w Either: Program another key - press OK and repeat from step 3, or Exit - press ▲ or ▼ until the display shows Exit? then press OK PRESS A PROGRAMMABLE KEY Exit?
Menu Features Programming the Message Waiting key You can program a number against the Message Waiting key using the Message waiting option on the Set feature keys sub-menu of the Telephone menu. You need to know the number to dial to access your voice mail system ask your telephone services manager.
Menu Features u Press OK PLEASE ENTER NUMBER Clear? v Enter the number to access your voice mail system and press OK CHANGE HAS BEEN STORED Edit another? w After a short time the display shows:
About Siemens Enterprise Communications Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. This award-winning "Open Communications" approach enables organizations to improve productivity and reduce costs through easy-todeploy solutions that work within existing IT environments, delivering operational efficiencies.
