HiPath 8000 optiPoint 410 S V7.0 optiPoint 420 S V7.
Safety Precautions Safety Precautions Important Notes Do not operate the telephone in environments where there is a danger of explosions. Use only original Siemens accessories. Using other accessories may be dangerous, and will invalidate the warranty and the CE mark. Never open the telephone or a key module. If you encounter any problems, contact System Support. Attention 7 If the optiPoint 410/420 S V7.
Safety Precautions An obligation to provide the respective performance features only exists if expressly agreed in the terms of contract. Note! (for U.S.A and Canada only) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation.
Safety Precautions Labels The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark. This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.
Contents Contents Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . 15 About the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Symbols in the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intended Use . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Technical Overview. . . . . . . . . . . . . . . . . . . . . . . . . . .34 Session Initiation Protocol (SIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SIP Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Components in a SIP system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Registration . . . . . . . . . . . . . . . . . . .
Contents Multiline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Line key configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configure Multiline Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial Plan Configuration and Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dialling Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Reset User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Clear ALL user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Port Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Survivability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Behaviour regarding the Survivability settings . . . . . . . . . . . . . . . .
Contents Reset user password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change admin password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restart terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clear ALL user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore factory settings . . . . . . . . .
Contents Configuration download filename . . . . . . . . . . . . . . . . . . . . . . . . . Config Server address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Config Update Account ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Config Update Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . Config Update DLS IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Config Update Filename . . . . . . . . . . . . . . . . . . . . . . . .
Contents Forwarding Indication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FTP account name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FTP passive mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FTP password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FTP path. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FTP username . . . . . . . . . . . . .
Contents Line user ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Logoff Error Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Logoff Trap Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MAC address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managed Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Management Center Port . . . . . .
Contents SIP server type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SIP server validation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SIP session timer value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SIP session timer enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SIP Signalling Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SIP Stack Version. . . . . . . . . . . . . . .
Contents Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235 General Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fault Finding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display reported faults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Payload not Encrypted . . . . . . .
General Information General Information About the Manual The instructions within this manual will help you in administering and maintaining the entry/economy/economy plus/standard/advance. The instructions contain important information for safe and proper operation of the advance. Follow them carefully to avoid improper operation and get the most out of your multi-function telephone in a network environment.
General Information Step by Step Symbols in the Manual Attention 7 This symbol indicates a hazard. Failure to follow the instructions given may result in injury or in damage to the unit. Key information important for the proper use of the unit is marked with this symbol. Shows administration tasks with menu paths at the advance and on the Web Interface. Shows additional information about each parameter in the Alphabetical Reference. Shows the related web pages.
General Information Step by Step Operating the telephone n Lift the handset (off-hook). t Replace the handset (on-hook). s Conduct a call. o Enter a telephone number or code. u or v Increase or reduce the value depending on the current operating mode. optiPoint 410/420 economy/economy plus/standard/advance > Continue? > 02=System? > : The option appears on the screen. Press the : key to confirm your selection. : Look for the select option.
General Information Intended Use The advance telephone is a desktop unit designed for voice transmission and for connection to LAN. Product Identification The identification details of your telephone are given on the nameplate containing the exact product label and serial number on the bottom of the base unit Æ page 20. Please have these ready whenever you call our service department in case of trouble with or defects on the unit itself. optiPoint 410 advance S V7.0 S30817-S7503-L101-1 Ser.-Nr.
Installation Installation Prerequisites The advance acts as an endpoint client on an IP telephony network, and has the following network requirements: • An Ethernet connection to a network with SIP clients and servers (required). • A Dynamic Host Configuration Protocol (DHCP) server (optional). • Either a Call Control System – Proxy server — There must be a device running RFC 3261 SIP-compliant software.
Installation Installing the Phone Connectors on the bottom of the telephone 1 3 5 1 4 2 7 optiPoint 410 entry 3 6 2 8 9 optiPoint 410 advance entry S economy S economy plus S standard S advance S Ethernet port for LAN connection (optional with PoL*) 1 * 20 2 Handset connector 3 Connector for a local power supply unit (optional*) 4 - - 5 - - 6 - - 7 - - - 8 - - - Adapter 2 - 9 - - - - USB-Master - Module connector Ethernet port for PC Headset connector Adapter 1
Installation Starting up the optiPoint 410/420 S V7.0 The optiPoint 410/420 phone is to connect to a Switch. (The phone is working also on a Hub, but without a guarantee of quality) The Western plugs of all cable connections must audibly snap into place. • • • • • • Plug the short end of the handset cable into the handset and the other end into the connector 2 at the bottom of the telephone and feed the cable through the guide channel in the base unit.
Installation Mini Switch The default operation for the mini switch will be to auto negotiate transfer rate (10/100 Mb/s) and duplex method (full or half duplex) with whatever equipment is connected to the mini switch. The software provides options to prevent auto negotiation and specify the required transfer rate and duplex mode for the LAN and PC ports Æ page 194.
Installation Startup Procedure Start Power on Reboot see http://wiki.siemens-enterprise.com/index.
Using the optiPoint 410/420 family S V7.0 Using the optiPoint 410/420 family S V7.0 Properties of the optiPoint 410/420 Telephone Models Connection of Side Car Unit Display Lines x Characters Headset connection USB-Master Mini-Switch e. g.
Using the optiPoint 410/420 family S V7.
Using the optiPoint 410/420 family S V7.
Using the optiPoint 410/420 family S V7.0 Display and Dialog Keys The optiPoint 410/420 is provided with a four-line (advance)/two-line (economy/economy plus/standard) display. In the normal operating mode, it displays the basic menu where you make or receive telephone calls. optiPoint 410/420 advance 4:15PM 1228 05.03.04 Username Menu > Time and Date Terminal number or name Programmable Username Menu optiPoint 410/420 economy/economy plus/standard 4:15PM 1228 05.03.
Using the optiPoint 410/420 family S V7.0 Dialling Keypad The dialling keypad of the advance is labeled with digits, letters and some special characters. You can key in letters and special characters in the corresponding input mode by pressing the corresponding key as often as is necessary until the required letter or the required special character appears on the display. For example, if you want to enter the letter "R", press the key "7" three times as "R" is at the third position.
Using the optiPoint 410/420 family S V7.0 Programmable Keys The optiPoint 410/420 family is equipped with function keys which are user-programmable in two levels (see User Manual). The function key "Stop/Escape" should not be programmed.
Using the optiPoint 410/420 family S V7.0 Control Keys The two control keys v and u are located on the left side of the dialling keypad.
Phone Features Phone Features Protocol support The economy/economy plus/standard/advance supports the following protocols: • Æ SIP (RFC 3261 compliance) • Æ SDP • Æ TCP/Æ UDP • Æ FTP • Æ SNMP • Æ SNTP • Æ HTTP • Æ RTP/Æ RTCP • Æ DNS • Æ DHCP • Æ EAP (802.1X) • Quality of service in accordance with DiffServe and IEEE 802.1p/q.
Phone Features Speech • • • • • Support for G711 (U and A Law), G723 and G729 Configurable Jitter buffer support High Quality speaker phone functionality G711 Silence Suppression Audio codec G.722 offers a wider audio bandwidth resulting in major improvement in the represented speech quality.
Phone Features DTMF The phone provides 2 mechanisms for transmitting Æ DTMF information, inband and DTMF in RTP (see RFC 2833). The phone does not support outband DTMF through SIP messaging. There are no configuration parameters on the phone which control the use of DTMF. A process of negotiation is used during call-setup to determine which form of DTMF signaling will be used. The phone supports send DTMF information in response to the user pressing the keys 0-9 and * and # when in a call connected state.
Technical Overview Technical Overview Session Initiation Protocol (SIP) Overview The Session Initiation Protocol (SIP) is a ASCII-based signalling protocol used for establishing sessions in an IP network. A session could be a simple two-way telephone call or it could be a collaborative multi-media conference session. Like other VoIP protocols, SIP provides signaling and session management within a packet telephony network. Signaling allows call information to be carried across network boundaries.
Technical Overview Components in a SIP system SIP server (proxy, redirect, registrar) DHCP server SNTP server Server Messaging server SNMP server FTP server LAN Switch Clients WAN PC optiPoint 410 400 SIP SIP optiPoint PSTN SIP gateway PC Configuration example with additional components Æ page 36 35
Technical Overview SIP Components SIP is a peer-to-peer protocol. The peers in a session are called user agents (UAs). SIP Clients SIP clients include the following: • Telephones — Act as UAS and UAC. The advance can initiate SIP requests and respond to requests. • Gateways — Provide call control. Gateways provide many services, the most common being translation between SIP conferencing endpoints of transmission format, communications procedures, and codecs.
Technical Overview Registration Note that registration only occurs when the SIP Routing mode Æ page 216 is set to "Server". Registration is the process by which centralized SIP Server/Registrars become aware of the existence and readiness of an endpoint to make and receive calls. The phone supports a number of configuration parameters to allow this to happen. Registration can be authenticated or un-authenticated depending on how the server and phone is configured.
Technical Overview IP Network Protocols DHCP The Phone contains a Dynamic Host Configuration Protocol (DHCP) client that supports automatic configuration of various parameters.
Technical Overview SIP Server option 120: Because the phone only reads the first name/IP address supplied in option 120, the maximum length of the contents has been limited to 50 octets. Please be aware of this when you are using it. VLAN discovery per DHCP An additional use for DHCP in the phone is the Æ VLAN discovery per DHCP feature. This allows the phone to discover its VLAN from a DHCP server in the untagged LAN.
Technical Overview Using Vendor Classes A "Vendor Class" is used to make sure that vendor-related information is only sent to the telephones (instead of sending it to all other terminal devices as well). By using a vendor class, vendor information elements for each vendor class can be sent to all devices of this vendor class. The vendor class name is either "OptiPoint" and/or "OptiIpPhone".
Technical Overview DNS The phone uses Æ DNS services provided the phones operating system to perform the following: • Resolve the IP address of servers that have been configured as names (DNS A,AAAA records). • Resolve the IP address of the domain part of users called by URL (DNS A,AAAA records). • Identify the location of servers and provide for failover and load balancing (DNS A, AAAA and DNS SRV).
Technical Overview DNS SRV The phone supports the use of DNS SRV record lookups to allow SIP servers to be located. This mechanism is described in detail in RFC 3263 - Locating SIP Servers. If the location to which a SIP message is to be sent is defined as a name as opposed to an IP address a DNS SRV lookup will be performed. An example query being: _sip._tcp.example.com. This indicates a query for a SIP server supporting the TCP transport protocol.
Technical Overview SNTP The phone support Æ SNTP. The SNTP server address can be supplied via DHCP or manually configured Æ page 219. If the SNTP server address is available the server will be queried for the time. If a server address is not configured the phone will look for SNTP broadcasts and setup the time accordingly, if these are received any manually configured time and date information would be over written.
Technical Overview IP Network Configuration Routing The phone allows a default route to be configured to allow access to Servers on a different subnet to the one in which the phone resides. In addition it is possible to configure 2 additional routes. Each route consists of a IP address, gateway and mask. Virtual LAN (VLAN) VLAN or virtual LAN is a technology that allows network administrators to partition one physical network into a set of virtual networks (or broadcast domains).
Technical Overview VLAN support The phone can be configured as a Æ VLAN aware endpoint by enabling VLAN support via the configuration menus. The following VLAN related configurations can be achieved: • Manually configured L2 VLAN only. • Manually configured L2 VLAN and QoS. • Automatically discovered VLAN and manual QoS. To configure manual L2 VLAN only the phone must be configured at manual VLAN ID between 1 and 4095. Vlan discovery mode must be set to manual.
Technical Overview Quality of Service (QoS) Modern networks can be used to provide various Qualities of Service to network endpoints based upon the importance of the endpoint and its generated traffic. Quality of Service is a term used to describe this catagorisation of network traffic in networks based on the importance of the data and the treatment of that prioritized traffic. A typical example of use of QoS in a network is that of an IP Phone.
Administration Interfaces Administration Interfaces You can configure the optiPoint 410/420 by using any of the following methods. Phone Menu For direct configuration of an optiPoint 410/420 entry economy/ economy plus/standard/advance S V7.0. Access to the phone is required. The dialling-keypad, the two-line display and the handset of the phone supports you in72 configuring the optiPoint 410/420. Menu overview see Æ page 148.
Basic Administration Basic Administration The phone is factory preconfigured to allow for a minimum of configuration activites required on the unit itself. A number of parameters can be configured centrally by using a DHCP server.
Basic Administration Diagnostics menu The following steps describe the access to the optiPoint 410/ 420 economy/economy plus/standard/advance diagnostics menu, starting from idle state. 1. Select the menu „05=Setup“ by pressing the key > several times. Menu: 05=Setup? > Confirm with the key :. 2. Select the diagnostics menu by pressing the key k. Enter admin password 3. Enter the administrator password (default: „123456“). The entry is masked by asterisks „*“ .
Basic Administration Basic Configuration optiPoint 410/420 economy/economy plus/standard/advance Configuration using DHCP Server The optiPoint 410/420 is factory-configured to have an IP address automatically assigned to it by the DHCP server as soon as it’s connected to LAN. The Authentication is done via digital Certificates. For detailed informationen refer to the IEEE 802.1x Configuration Management Administration Manual.
Basic Administration Manual Configuration If your network does not use a DHCP server, you must disable the DHCP IP assignment manually and specify the phone’s IP address and subnet mask and the network gateway IP address (default route) for the phone.
Basic Administration After reboot After reboot the following parameters have to be configured: Parameter Terminal Number Æ page 224 Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) - 02=System - 01=Terminal Number (change terminal number) - SIP environment - Terminal number (enter terminal number) - 02=System - 10=SIP User Id (change ID) - SIP environment - SIP user ID (enter ID) - 02=System - 11=SIP Password (change password) - SIP environment - New/Confirm SIP password (enter/re-
Basic Administration Step by Step optiPoint 410 entry Configuration using DHCP Server The optiPoint 410/420 is factory-configured to have an IP address automatically assigned to it by the DHCP server as soon as it’s connected to LAN. The Authentication is done via digital Certificates. For detailed informationen refer to the IEEE 802.1x Configuration Management Administration Manual.
Basic Administration Step by Step Manual Configuration If your network does not use a DHCP server, you must disable the DHCP IP assignment manually and specify the phone’s IP address and subnet mask and the network gateway IP address (default route) for the phone. Entering the administration area e d g Press the keys simultaneously or v u q j Press the keys successively. o Enter admin password (default: 123456). r Terminate the operation. You are now in the Administration Area (all LEDs flash).
Basic Administration Step by Step df Enter code. o Enter terminal mask of the optiPoint 410 entry (to edit Æ Seite 160). r Terminate the operation. Press 1st function key. dg Enter code. o Enter the default Route of the optiPoint 410 entry (to edit see Æ Seite 160). r Terminate the operation. Only if you are working in a Virtual LAN (VLAN): Press 1st function key. fid Input the code to define the manual configuration of the VLAN Discovery Mode. r Terminate the operation.
Basic Administration After reboot the following parameters have to be configured: Parameter Web Interface path (Menu Æ page 110) Terminal Number Æ page 224 - SIP environment - Terminal number (enter terminal number) SIP User ID Æ page 218 - SIP environment - SIP user ID (enter ID) SIP Password Æ page 215 - SIP environment - New/Confirm SIP password (enter/re-enter password) SIP Server Address Æ page 214 - SIP environment - Server IP address (enter IP address*) SIP Registrar Address Æ page 214
Extended Administration Extended Administration Configure Network Parameters To access a SIP server as an IP client some network related information have to be configured. Depending on the SIP network environment different changes are necessary Æ page 48.
Extended Administration Parameter Primary DNS IP Address Æ page 207 Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) - 01=Network - 08=Prim DNS IP addr (change IP address) - Network IP and routing - Primary DNS IP address (enter IP address) Secondary DNS IP Address - 01=Network Æ page 212 - 09=Sec DNS IP addr (change IP address) User specific web ad Terminal hostname Æ page 221 Use dynamic hostname Æ page 227 - Network IP and routing - Secondary DNS IP address (enter IP address)
Extended Administration Parameter Layer 3 Signalling (only if L3On) Æ page 193 Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) - 01=Network - 06=QoS - 4=L3 Signalling (select value) - Quality of Service - Layer 3 Signalling (select Layer 3 Signalling value) - 01=Network - 06=QoS - 5=L2 Voice (enter Value) - Quality of Service - Layer 2 Voice (enter Layer 2 Voice value) - 01=Network - 06=QoS - 6=L2 Signalling (enter Vaulue) - Quality of Service - Layer 2 Signalling (enter Layer 2 S
Extended Administration Configure LAN Ports Parameter LAN/PC Port Setting Æ page 194 Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) - 01=Network - 10=LAN port settings or - 11=PC port settings (select port setting) - LAN port settings - LAN port 1 (LAN) or - LAN port 2 (PC) (select port setting) Changing any LAN port setting will cause the optiPoint 410/420 to restart.
Extended Administration Configure System Information To be granted access to a SIP Server some terminal and SIP related information have to be configured. First of this the SIP server has to be configured.
Extended Administration SIP Specific Configuration Parameter Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) - 02=System - 04=SIP Routing (select routing) - SIP environment - SIP routing (select routing) - 02=System - 05=Outbound Proxy (switch on/off) - SIP environment - Outbound Proxy (activate/deactivate checkbox) - 02=System - 06=Default OBP Domain (change domain name) - SIP environment - Default domain name (enter domain name) - 02=System - 07=SIP Addresses - 1=SIP Server (ch
Extended Administration Parameter Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) - 02=System - 31=SIP Server type - SIP environment - SIP server type (select type) SIP server type Æ page 216 (select type) - 1=HiQ/HiPath 8000 - 2=Broadsoft - 3=Sylantro - 4=Other SIP Realm Æ page 215 - 02=System - 09=SIP Realm (change realm name) - SIP environment - SIP realm (enter realm name) - 02=System - 10=SIP User Id (change ID) - SIP environment - SIP user ID (enter ID) - 02=System - 11=
Extended Administration SIP Features Parameter Phone path (Menu Æ page 148) Call handling options Auto answer Y Æ page 214 - 2=Configuration - 32=Auto answer (mark to be enabled) Beep on Auto an- Y swer - 2=Configuration Æ page 215 - 33=Autoanswer beep (mark to be enabled) Y Æ page 215 - 2=Configuration Web Interface path (Menu Æ page 110) - SIP features - Auto answer (mark to be enabled) - SIP features - Beep on Auto answerI (mark to be enabled) Auto reconnect - 34=Auto reconnect (mark to be enab
Extended Administration Parameter Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) Call park (only with Sylantro Servers) Call park URI Æ page 169 - 02=System - 38=Call Park URI (enter URI) - SIP features - Call park URI (enter URI) Call pickup URI Æ page 169 - 02=System - 39=Call Park Pickup URI (enter URI) Transfer on Ringing - 02=System Æ page 226 - 40=Transfer on Ringing (enable or disable) Join allowed in conference - 02=System Æ page 192 - 41=Join allowed in conf (enabl
Extended Administration Miscellaneous Parameter Emergency Number Æ page 185 Voicemail Number Æ page 228 Phone path (Menu Æ page 148) - SIP environment - 02=System - Emergency number - 14=Emergency No. (change emergency number) (enter emergency number) - 02=System - 15=Voice mail No. (change voicemail number) Message Waiting Address - 02=System Æ page 203 - 16=MWI Server Addr.
Extended Administration Configuring Date and Time If the DHCP server in your network provides information about the SNTP server access, the date and time is automatically shown on the phone. If the DHCP server in your network does not provide a SNTP address you have to set the SNTP address manually. If no SNTP server is in your network you have to configure the date and time manually.
Extended Administration Multiline Line key configuration In line overview menu you can configure lines and an assign lines to keys. It suffices to assign one line to a key for to go in multiline operation.
Extended Administration Parameter Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) - 02=System - 28=Keyset - 1=Line Line key configuration dialog Hunt ranking Æ page 199 select a line - Hunt ranking (select order) - 1=Rank (enter Rank 1 to 10) User ID Æ page 201 (not applicable) Line key configuration dialog - User ID (enter ID) Password Æ page 200 (not applicable) Line key configuration dialog - Password (enter password) Shared type Æ page 200 (not applicable) - Line ke
Extended Administration Parameter Phone path (Menu Æ page 148) Terminating line - 02=System preference Æ page 224 - 28=Keyset - 06=Term line pref (select line preference) Line action mode Æ page 197 Web Interface path (Menu Æ page 110) - Multiline operation - Terminating line preference (select line preference) - 02=System - 28=Keyset - 07=Line action mode (select line action mode) - Multiline operation - Line key operation mode (select operation mode) - 02=System - 28=Keyset - 09=Show focus (switch
Extended Administration Dialling Properties Only used with optiPoint 410/420 advance/standard Parameter Dialling properties Æ page 181 Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) - Dialling properties - 02=System (enter values for the properties) - 35=LDAP Select one of the options for to change its value - 3=External code - 4=International prefix - 5=Country code - 6=National prefix - 7=Area code - 8=District code Direct Station Select (DSS – HiPath 8000 only) Each DSS key will
Extended Administration DSS key configuration Each DSS key will be configured similarly to a Keyset line key and will require the following to be specified for the line: • SIP URI of the primary line at the DSS target • SIP Realm • SIP User ID • SIP Password The remaining line configuration items will be forced to specific values for a DSS key line In addition a DSS key being configured will set the phone to not use the optiPoint display module by default, and a DSS key will not appear as a line key on the
Extended Administration Feature Access Parameter Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) Feature Access Æ page 185 - Feature Access - 02=System (mark as enabled) - 37=Feature Access Select one of the options for to enable oder disable - 01=Call Hold Explicit - 02=Call Deflection - 03=Call Forwarding - 04=Log Forwarded Calls - 05=Call Duration - 06=Call Waiting - 07=Call Transfer - 08=Call Join - 09=Call Display Name - 10=Call Display Number - 11=Music On Hold - 12=Do Not Dist
Extended Administration Function Key assignments Parameter Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) assignments:see operating manual - Funcktion keys Function key Æ page 188 - Phone or lines can not be configured in the phone menu.
Extended Administration FTP Server Requirements There are no specific requirements on the functionality of the FTP server to be used. Any FTP server providing standard functionality will do. There is a variety of servers available including freeware on the internet. Please read the documentation for the FTP software for details of how to install and configure the FTP server.
Extended Administration Parameter FTP Passive Mode Æ page 187 1 Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) - File transfer - 03=File transfer - 25=Use Passive Mode FTP - Use Passive Mode FTP (mark to use) (select switch on/off) or host name (if DNS is applicable Æ page 41) Upload Configuration File The optiPoint 410/420 allows you to upload the phones configuration file. Uploading will be done in the binary format to the FTP download server with its common settings.
Extended Administration u v Press this keys to change the folder level (plus: subordinately folder, minus: superordinately folder). : Press this key to start download. After the download is completed it will cause the optiPoint 410/420 to restart. Specify and download application file Parameter Application Download filename Æ page 165 Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) - 03=File transfer - 11=Applic.
Extended Administration Specify files using with DSM for download Download server address see Æ page 75 Parameter Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) - 03=File transfer - 17=LDAP Template filename (change file name) - File transfer - LDAP template filename (enter filename) - Action on submit (select LDSP template) LDAP Template Æ page 195 - 03=File transfer - 16=DL LDAP Template (start download) Download Java midlet Æ page 192 - 03=File transfer - 19=JavaApplet Filenam
Extended Administration Applications LDAP Server Settings Only applicable with optiPoint display module. Parameter Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) - 02=System - 35=LDAP - 1=LDAP Server address (change IP address1) - 2=LDAP Server port (change port) - Applications - Directory (change IP address * and port) LDAP server Æ page 194 LDAP port Æ page 194 1 or host name (if DNS is applicable Æ page 41) Java Proxy Only applicable with optiPoint display module.
Extended Administration Address Book Settings Only applicable with optiPoint display module.
Extended Administration WAP Settings Only applicable with optiPoint display module.
Extended Administration Port Numbering The phone will provide the ability to configure any TCP or UDP port number that is currently fixed, with the exception of: • SNMP • SNTP • DNS • WAP Push • WAP Push secure. The table below gives the port addresses that will be configurable. The table also shows the default values (see also RFC 1700 – Assigned numbers). In some cases a port base number is used. The port base number will be the configurable item, not the port numbers derived from the port number base.
Extended Administration Function Default Value UDP DHCP Client port 68 FTP Default Value TCP Comment Default BOOTP port numbers. Not configurable 21 TFTP 69 LDAP 389 389 Not configurable WAP 2948 2948 WAP push.
Extended Administration Configuration Management During "Initialising" the phone will attempt to contact a configuration server to determine if a configuration update is required. The phone automatically contacts an FTP config server and downloads 2 XML configuration files in which phone-specific parameters may have been automatically inserted by a customer management system for the environment concerned.
Extended Administration Example System-wide configuration file - WriteItems - 2005.07.19 05:39 GMT
- 424242
- Siemens Communications
- ust.local
- 172.16.127.2
- 172.16.127.
Extended Administration Download Configuration file download By default, the telephone checks the FTP server for an account called "config" using the password "config" (for details on the plug & play settings, please refer to the "Configuration Management Settings" dialog of the telephone's web interface Æ page 135).
Extended Administration Automatic software download A configuration file can contain a element, which contains the file name of the software version to be used. The phone will treat this differently from other elements. If the file name is the same as the file name of the software version that is currently running, the phone will take no action and will continue processing other elements in the configuration files.
Extended Administration Specify configuration update file Parameter Phone path (Menu Æ page 148) Configuration update - 12=Config Update check for update - 01=Check for update Æ page 169 (confirm to start the check manualy) Web Interface path (Menu Æ page 109) - Configuration management - Check for updates (confirm to start the check manualy) Error Log Æ page 136 (not applicable) - Configuration management - Error Log (confirm to open the error log file if exists) Configuration update FTP IP Æ pag
Extended Administration Parameter Configuration update username Æ page 173 Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 109) - 12=Config Update - 02=Ftp DL Params - 05=Username (enter user name) - Configuration management Settings - Non-secure configuration download (FTP) - FTP username (enter user name) Configuration update Password Æ page 172 - 12=Config Update - 02=Ftp DL Params - 06=Password (enter new FTP password and confirm password) - Configuration management - Settings - No
Extended Administration Parameter Configuration update Periodic Timer Æ page 172 Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 109) - 12=Config Update - 07=Periodic Timer - Configuration management - Settings - Common settings (HTTPS and FTP) (enter time in seconds) - After registration check for updates every n seconds (enter time in seconds) Configuration update Unregistration Timer Æ page 173 - 12=Config Update - 08=Unreg Timer (enter time in seconds) - Configuration management -
Extended Administration Display Upload/Download Status Before you transfer a file, it could be useful to have a look at the current status of transferred files.
Extended Administration Reset Music on Hold to default music Set the customized (downloaded) hold music to default.
Extended Administration View SNMP Errors Parameter MIB2 Discards Æ page 182 MIB2 Err Count Æ page 191 Phone path (Menu Æ page 148) > - 10=MIB2-Discards > - 11=MIB2 err count Web Interface path (Menu Æ page 110) - SNMP - SNMP MIB2 errors - SNMP - SNMP MIB2 errors Change Speech Parameters Parameter Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) - 06=Speech - 2=Audio mode (select audio mode) - Speech - Audio mode (select audio mode) - 06=Speech - 3=Compression (select compression
Extended Administration Configure Ringer Settings Audio/Visual Indications This setting is used to setup Alert Indications that can be used to differentiate between call types.
Extended Administration Perform Diagnostic Tests Non user-assisted diagnostic tests These types of diagnostic tests do not require assistance from a local user. Parameter PING Test Æ page 207 RAM Test Æ page 210 ROM Test Æ page 212 1 Phone path (Menu Æ page 148) > - 07=PING (change or select IP address1) > - 05=RAM test > - 06=ROM test Web Interface path (Menu Æ page 110) - Non user-assisted diag.
Extended Administration User-assisted diagnostic tests These types of diagnostic tests require a local user to confirm the result at the optiPoint 410/420. Once a particular test has been started, the local user will assume full control of the test (using the keypad) until the test is terminated.
Extended Administration Restart the optiPoint 410/420 Perform a Restart to optiPoint 410/420 S V7.0 display phones Restart by Hardware Remove the network connection Æ page 20 for about 5 seconds and replug the connection.
Extended Administration Restore Factory Settings optiPoint 410/420 S V7.0 display phones The following procedure can be invoked in order to reset the optiPoint 410/ 420 /economy/economy plus/standard/advance back to its default factory settings. Attention 7 A factory reset deletes all administration data, passwords (except reset password) and user configurations. IP and SIP connections will be lost.
Extended Administration Change Administrator Password Parameter Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) - 08=Admin password (change password) - Change administrator password (enter current and new password and confirm) Admin Password Æ page 163 Reset User Password Parameter Reset User Password Æ page 143 Phone path (Menu Æ page 148) Y - 3=Local functions - 02=User password (select change and enter new password) Web Interface path (Menu Æ page 110) - Reset user password
Extended Administration Survivability The survivability feature will allow the SIP User Agent to register with a backup SIP Proxy which will be used to make and receive calls when the primary SIP Proxy fails or is not reachable due to a network failure. The prime reason for this feature is to maintain basic call functionality when network failures occur and it is therefore expected that some features and functionality will not be available when working in a survivability mode.
Extended Administration Behaviour regarding the Survivability settings Please make sure all parameters are set completely and accurately. Backup Server not entered and activated • • Backup IP address or DNS name: – No IP address was entered (Æ page 219, Æ page 147) Backup registration: – The Checkbox for the "Backup registration" feature is not marked (Æ page 147) and/or the feature was not activated in the telephone menu (Æ page 220) The telephone only registers at the server (Hipath8000).
Extended Administration User Mobility (Hipath 8000) Parameter Unauth Logoff Trap Æ page 226 Logoff Trap Delay Æ page 202 Logoff Error Count Æ page 202 Timer High Priority Æ page 225 Count Medium Priority Æ page 173 Timer Medium Priority Æ page 225 Phone path (Menu Æ page 148) Web Interface path (Menu Æ page 110) -17=User mobility - 02=Unauth Logoff trap (enable/disable) - User Mobility - Send trap on unauthorised logoff attempt (enable/disable ) -17=User mobility - 03=Logoff trap delay (enter d
Extended Administration SIP Security Configuration Overview Aim: secure voice transmission The aim of SIP security configuration is secure voice transmission between telephones. Encrypted voice transmission Prerequisite: secure signal transmission Secure signalling must first be provided for, in order to facilitate secure voice transmission. TLS TLS Additional security: server authentication The server (HiPath 8000) must authenticate with the telephone.
Extended Administration Additional feature: continuous connection verification This mechanism is used to check whether there is still a TLS connection, also then when the phone is not in use. If it determines that the original server is not reachable, the phone can switch to a redundant server (if e.g. DNS-SRV is used). This reduces longer waiting times for the user if the phone would have to first register with the redundant server for the next call and the call is then set up.
Extended Administration Settings via DLS If you prefer DLS configuration, settings are performed in the SIP Settings tab in the IP Phone Configuration/VOIP Security area, and 105
Extended Administration in the SIP Registration 1 tab in the IP Phone Configuration/Gateway/ Server area: 106
Extended Administration HiPath 8000 settings : Via Assistant Common Management portal: if the Registration Type is set to Dynamic, only the Transport Type must be set to TLS: Handling server certificates These certificates are used for server authentication. Using the standard HiPath 8000 certificate The root certificate root.pem is exported via FTP from the directory /usr/ local/ssl/certs. The certificate is then imported to DLS, activated, and distributed to the telephones.
Extended Administration Attention 7 There are two ways to delete the certificates. Either a factory reset of the phone will delete the certificate or the certificate must be deleted in the DLS, then the empty certificate must be activated and finally saved so that the change is send to the phone.
Web Interface Web Interface Establishing the Connection to the Phone You can display and configure device and network information for the optiPoint 410/420 /economy/economy plus/standard/advance S V7.0 and the optiPoint 410 entry S V7.0 through the Web Interface. You can access the Web Interface using one of the following web browsers: • Microsoft Internet Explorer (recent version recommended) To access the Web Interface, perform the following steps.
Web Interface A screen like the following home page appears: Click on the required field in the dialogs to see a description for each parameter. Access to the Web Interface Administrator Menu The following steps describe the access to the administrator menu, starting from the home page of the optiPoint 410/420. 1. Click on the link "Administration". The following login dialog appears: 2. Enter the administrator password (default: "123456"; max length 24 digits) and confirm.
Web Interface Administrations Menu (optiPoint 410/420 advance standard) Administrator menu Fault Investigation z General Information z Trace Configuration z Network IP and Routing z Trace View z System z Simplified trace page { SIP environment z FTP Client { SIP features z Exception Data z Quality of service z Windview Configuration z File transfer and phone download settings z SIP UDP Trace z Time and date z SNMP z Speech z Ringer settings z LAN Port settings z Multiline operation z Func
Web Interface Administrations Menu (optiPoint 410 entry/economy) Administrator menu z Trace Configuration z Network IP and Routing z Trace View z System z Simplified trace page { SIP environment z FTP Client { SIP features z Exception Data z Quality of service z Windview Configuration z File transfer and phone download settings z SIP UDP Trace z Time and date z SNMP z Speech z Ringer settings z LAN Port settings z Multiline operation z Function keys...
Web Interface Web Pages Click on the required field to navigate to the description of a parameter (e.g. move cursor over "Application: 2.3.7" and press the left mouse button to get to the descripton in the alphabetical reference chapter). The links after the symbol menu paths.
Web Interface Network IP and routing Network Addresses Æ page 57 114
Web Interface SIP environment Configure System Information Æ page 61 115
Web Interface SIP features SIP Features Æ page 64 Transfer on Ringing 116
Web Interface Quality of Service Quality of Service (QoS) Æ page 58 117
Web Interface File transfer optiPoint 410/420 standard/advance Software Update/Transferring Files Æ page 74 118
Web Interface optiPoint 410/420 economy/economy plus and optiPoint 410 entry Software Update/Transferring Files Æ page 74 119
Web Interface Time and date Configuring Date and Time Æ page 67 120
Web Interface SNMP Use SNMP Æ page 92 Speech Change Speech Parameters Æ page 93 121
Web Interface Ringer settings Configure Ringer Settings Æ page 94 122
Web Interface LAN port settings Configure LAN Ports Æ page 60 1 1 Only used with optiPoint 410/420 standard/advance Multiline operation Multiline Æ page 68 123
Web Interface Function keys Function Key assignments Æ page 74 124
Web Interface Function key "Select a function" optiPoint 410/420 advance/standard Keys can be locked by Administrator for the user can’t change the contents.
Web Interface Function key "Select a function" optiPoint 410/420/economy/ economy plus 126
Web Interface Function key "Select a function" optiPoint 410 entry Function key "Select a function" optiPoint 420 See also Æ Function key "Select a function" optiPoint 420 Function Key assignments Æ page 74 127
Web Interface Function key "Line key" optiPoint 410/420 advance/standard Multiline Æ page 68 128
Web Interface Function key "Line key" optiPoint 410/420 economy/economy plus and optiPoint 410 entry Function key "Selected dialing" Function Key assignments Æ page 74 129
Web Interface Function key "Repertory dial" Function Key assignments Æ page 74 Function key "Feature Toggle" Function Key assignments Æ page 74 Function key "DSS" Precondition: A line key has to be configured before.
Web Interface Function key „HotDesking“ The key can only be configured if the telephone has been preset in the HiPath 8000 as guest telephone by the adminstrator. For more Information see user manual.
Web Interface Dialling Properties optiPoint 410/420 advance/standard Dialling Properties Æ page 71 132
Web Interface Feature Access optiPoint 410/420 standard/advance (example) optiPoint 410/420 economy/economy plus (example) 1 1 Only used with optiPoint 410/420 economy plus 133
Web Interface optiPoint 410/420 entry (example) Feature Access Æ page 73 User Mobility User Mobility (Hipath 8000) Æ page 102 134
Web Interface Configuration Management Configuration management settings Specify configuration update file Æ page 88 135
Web Interface Check for updates Specify configuration update file Æ page 88 Configuration Management Log file Specify configuration update file Æ page 88 This log file shows errors if occour while using XML for configuration.
Web Interface Address Book Address Book Æ page 162 WAP WAP Settings Æ page 81 137
Web Interface Upload configuration Software Update/Transferring Files Æ page 74 Download application Software Update/Transferring Files Æ page 74 Download configuration Software Update/Transferring Files Æ page 74 138
Web Interface Download hold music Software Update/Transferring Files Æ page 74 Non user-assisted tests Non user-assisted diagnostic tests Æ page 95 139
Web Interface User-assisted tests User-assisted diagnostic tests Æ page 96 optiPoint 410/420 standard/advance optiPoint 410/420 economy/economy plus and optiPoint 410 entry Not used with optiPoint 410 entry 140
Web Interface RTP Statistics These parameters are used for development only.
Web Interface QoS Data Collection These parameters are used for development only.
Web Interface Session data These parameters are used for development only.
Web Interface Change admin password Change Administrator Password Æ page 99 Security Security settings Æ page 96 Restart terminal Restart the optiPoint 410/420 Æ page 97 Clear ALL user data Clear ALL user data Æ page 99 144
Web Interface Restore factory settings Restore Factory Settings Æ page 98 Port Control Port Control Æ page 99 145
Web Interface FPN Port Settings Only available in Web Interface 146
Web Interface Fault Investigation Available tracing menus: • • • • • • • Trace Configuration Trace View Simplified trace page FTP Client Exception Data Windview Configuration SIP UDP Trace For information how to trace the optiPoint 410/420 please refer to the Tracing guide.
Phone Menu Phone Menu The Administration and Diagnostics options in the Setup menu are permanently not shown by using the < and > keys to navigate. Entry to these menus is gained by using its index number ("6" for Administration, "7" for Diagnostics). Further information about accessing the administrator menu see Æ page 48. Phone Menu Structure Overview optiPoint 410/420 economy/economy plus/standard/advance Some user related menu items were omitted. For this items see User Manual. Menu |--- ...
Phone Menu Menu | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |--- 3=L3 Voice? | | |--- 4=L3 Signalling? | | |--- 5=L2 Voice? | | |--- 6=L2 Signalling? | | |--- 7=L2 Default? | | |--- 8=VLan ID? | | |--- 9=VLAN discovery? | | | |--- 1=Manual? | | | |--- 2=DHCP? | | | |--- 0=End? | | |--- 0=End? |
Phone Menu Menu | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 150 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |--- 10=SIP User Id? |--- 11=SIP Password? |--- 12=SIP Session Timer? |--- 13=SIP Session Time? |--- 14=E
Phone Menu Menu | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |--- 35=LDAP? | |--- 1=LDAP Server Address? | |--- 2=LDAP Server Port? | |--- 3=External Code? | |--- 4=Intern
Phone Menu Menu | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 152 | |--- 49=SIP Server Validate? |--- 03=File transfer? | |--- 01=DL application? | |--- 02=DL config? | |--- 03=UL config? | |--- 04=DL DSM Logo? | |--- 05=DL hold music? | |--- 06=DL server IP addr.
Phone Menu Menu | | | | |--- 01=Indication 1? | | | | |--- ... | | | | |--- 15=Indication 15? | | | | | |--- 1=Identifier? | | | | | |--- 0=End? | | | | |--- 00=End? | | | |--- 0=End? | | |--- 12=Config Update? | | | |--- 01=Check UD Config.
Phone Menu Menu | | |--- 05=RAM test? | | |--- 06=ROM test? | | |--- 07=PING? | | | |--- 01=User specified IP? | | | |--- 02=SIP Server IP? | | | |--- 03=SIP Registrar IP? | | | |--- 04=SIP Gateway IP? | | | |--- 05=DL server IP addr.? | | | |--- 06=SIP Dialog ID | | | |--- 07=SNTP IP addr.? | | | |--- 08=Default route IP? | | | |--- 09=SNMP trap IP addr.? | | | |--- 10=Terminal IP addr.
Phone Menu Editors Text Editor Display example of the text editor: Siem_ d→ef3DEL Key Functionality Key Use d.mqr <> Text entry Delete or move insertion point Shift Mode control Æ page 156 : Accept entry Abort entry Stop/Escape Characters Sets Character entry is performed by multiple presses of the keypad keys according to the following tables (table shows lower case characters). Example: "+" = press the r key 5x times.
Phone Menu Text Editor Modes Depending on the function key "Shift" the behavior of the editor is different. Shift Shift (not shifted) (shifted) Lower right corner of the display shows DEL INS d.
Phone Menu Switch Editor Display example of the switch editor: DHCP IP assign:On Switch off?> Key Functionality : Press this key to change the value ("Switch on", "Switch off"). > Press this key to to exit without changes ("Continue"). Use of the Editor This editor is used in the following administration scenarios: • DHCP IP assignment Æ page 175 • G.
Phone Menu Password Editor Display example of the password editor: Enter admin password ****** The password editor is used in authorisation and storage mode. o Enter the password. If alphanumeric passwords are permitted, the behaviour is generally like editing texts Æ page 155. Depending on the function key "Shift" the behavior of the editor is different. Display/Key Shift Shift (not shifted) (shifted) Lower right corner of the display shows CAPS Insert lower case characters d.
Phone Menu IP Number Editor optiPoint 410/420 economy/economy plus/standard/advance Display example of the IP number editor: SIP Server 192.168.001.012 Permitted: Integer values from 0 to 255 per octet and dots (".") as separator. Leading zeros will be ignored. Key Functionality o Enter the numbers. q Press this key to step from octet to octet to the right. < Press this key to delete numbers within a octet or step from octet to octet to the left.
Phone Menu optiPoint 410 entry The IP number editor permits you to enter a standard IP address of the form w.x.y.z (including the dots). Note that leading zeros are ignored, therefore you may omit them and the editor will overwrite any pre-existing number. In order to insert the dots between the digit fields of the IP number, you should press the phone's '*' hard key.
Phone Menu Offset Editor Display example of the offset editor: Timezone offset:+2 +1 Permitted: Integer values from -12 to +12. Key Functionality < > Press this keys to increase/decrease the current value by one. u v Press this keys to change the sign of the value (plus/minus). : Press this key to confirm the entry.
Alphabetical Reference Alphabetical Reference This reference offers basic information that can be used by the administrator to carry out administration- and diagnostics-related jobs in the optiPoint 410/420 family S V7.0. • The Chapter explains alphabetically sorted terms that, for instance, you will encounter in the menus. Used symbols: – Shows administration tasks with menu paths at the optiPoint 410/420 family S V7.0 and on the Web Interface. – Shows the related Web Interface surfaces.
Alphabetical Reference Administrator password • • • Use this function to change the password that is necessary for accessing the administrator area. Value range table: Permitted values numeric Length min. Is predefined by DLS Length max. Is predefined by DLS (up to 24 digits) Default value 123456 Editing by phone: Password Editor Æ page 158. Æ page 99 Æ page 144 Alert indication • Use this function to specify different ring tones for distinctive alert info URLs (identifiers).
Alphabetical Reference Permitted values numeric Range Melody: 1 ... 8 Tone sequence: • 1 (standard melody), • 2 (single-shot tone), • 3 (silence) Melody: 2, Tone sequence: 2 Default value • • To hear the configured melody and tone sequence you have to proceed the according call. Editing by phone: Melody/Tone Editor Æ page 161. Duration • Value range table: • Permitted values numeric Range 0 ... 300 seconds Default value 60 seconds Editing by phone: Number Editor Æ page 157.
Alphabetical Reference Application download filename • • • • Specify the name of the file containing the software of the optiPoint 410/420 family S V7.0. The file must exist in a defined directory on the Æ FTP server (Æ Download server IP address or DNS name, Æ FTP path). Value range table: Permitted values alphanumeric Length max. 92 digit Default value opti410a Editing by phone: Text Editor Æ page 155.
Alphabetical Reference Codec Negotiation The following table indicates which codec will be selected depending on which codec is selected on each phone, a G711 always option is included because some non-Siemens phones may include this option.
Alphabetical Reference Bandwith calculation for Ethernet (Values in brackets – security enabled) Voice Codec Packet size Payload [ms] Bytes Ethernet Packet size [Bytes] Used Ethernet-Bandwidth incl. Preamble [kBit/s] G.711* 10 80 (90) 150 (160) 120,0 (128,0) G.711** 20 160 (170) 230 (240) 92,0 (96,0) G723** 30 24 (34) 1014 (114) 25,1 (30,4) 64,0 (72,0) *** G.729 10 10 (20) 80 (90) G.729*** 20 20 (30) 90 (100) 36,0 (40,0) G.722**** 10 80 (90) 150 (160) 120,0 (128,0) G.
Alphabetical Reference Bandwith calculation for WAN (e.g. ATM) (Values in brackets – security enabled) Voice Codec G.711* Packet size Payload WAN [ms] Bytes Packet size [Bytes] Used WANBandwidth [kBit/s] 10 80 (90) 125 (125) 100,0 (108,0) ** 20 160 (170) 205 (215) 82,0 (86,0) G723** 30 24 (34) 69 (79) 18,4 (21,1) G.729*** 10 10 (20) 55 (65) 44,0 (52,0) G.729*** 20 20(30) 65 (75) 22,0 (26,0) G.711 **** G.722 10 80 (90) 125 (135) 100,0 (108,0) G.
Alphabetical Reference Callback URIs For "Callback – Busy line", and "Delete callbacks" enter the access code of the HiPath 8000. "Callback – No reply" is for future use – not supported with HiPath 8000. Æ page 64 Æ page 116 Call park URI Allows the administrator to configure the URI of the call park server (e. g. callpark@172.16.127.95 or Domain Name). This option is displayed with its current setting.
Alphabetical Reference Compression encoding • • Use this function to select one of the two compression encodings that should be used if the compressed audio mode was selected, see Audio mode Æ page 165. Selectable values: G729 and G723. Æ page 93 Æ page 121 Conference factory URI This field identifies the server used for the system based conference. Enter the URI of the conference server (e. g. conf@172.16.127.95 or Domain Name). Reboot is required.
Alphabetical Reference Config Update Account ID The name of the FTP account that holds the configuration files. The following options are always available. • Change • Continue Æ page 88 Æ page 135 Config Update Authentication Mark if user should have authentication. The following options are always available. • On • Off Æ page 88 Æ page 135 Config Update DLS IP If Deployment service is used, enter the Æ IP address of the server.
Alphabetical Reference Config Update FTP IP The IP address of the FTP server used for the Configuration download. The address and port are normally obtained at startup from DHCP (as a vendor specific extension), or failing that from DNS (as a text record associated with the phone's domain name). The address obtained automatically updates this menu item. If the DHCP or DNS methods do not yield a valid IP address the menu item value will be used if it holds a non-null IP address.
Alphabetical Reference Config Update Unregistration Timer The interval between automatic checking for a configuration download which occurs when the SIP phone is unregistered (on any line of a Keyset). A value of 0 prevents periodic checking. Æ page 88 Æ page 135 Config Update User Name The name of the FTP user that is used to access the configuration files. The following options are always available.
Alphabetical Reference Daylight saving • • If your country uses daylight saving time, you have to switch this feature on and off manually twice a year (independently whether SNTP is used or not Æ page 219). "On" means an offset of +1, "Off" means no offset (default). Æ page 67 Æ page 120 Default domain name • • • If you use an Outbound Proxy server you can define a valid domain name of this server. To use this setting you have to activate the Outbound Proxy option Æ page 205.
Alphabetical Reference DHCP IP assignment • • • • • At power up starting endpoints search for a Æ DHCP server and try to obtain configuration parameters from that central server. The protocol is based on broadcasts and hence the endpoints do not need to know the location of the DHCP server. DHCP is an extension of the BOOTP protocol. The original BOOTP protocol only allowed for the automatic configuration of IP related parameters and for the detection of a server to boot and endpoint from.
Alphabetical Reference Dial Plan The dial plan of the phone should not be confused with the dial plan of the server. Phone documentation uses the term “number plan” for the server’s “dial plan” . The phone’s terminology usage is supported by standards – RFC. The purpose of the dial plan is to reduce or remove the post dialling delay caused by other methods of determining end of dialling – either use of a timer or pressing of a “done” key.
Alphabetical Reference • • • • • Maximum length – Automatic sending will occur when this many digits have been dialled. Timer – A shorter than normal interdigit timer to be used once the minimum number of digits have been dialled or when the “check” function occurs. The timer can be zero if the two lengths are equal or with CD1. Actually, the timer can be set to values larger than the phone’s interdigit timer (it can be as high as 9, while the default internal timer is 6).
Alphabetical Reference • • • • There could be an internal emergency number (3333). This has to be placed first. It does not conflict with the use of 3 as a first digit. Once the user deviates from a sequence of 3’s, the search will find the other entry. This entry is only required if it is desired to cancel forwarding and DND to allow calls to be returned to the caller.
Alphabetical Reference What it doesn’t do well Variable length local numbers involving subsets give a poor performance, needing the critical timer to dial the shorter numbers. If you have both 2 digit and 4 digit numbers beginning with 2, you need: 2,S,2,4,3,,, Another drawback of this method is that the phone will send 3 digit numbers and these are not valid.
Alphabetical Reference Another example for an US Dialplan below: Dialplan_us.csv !UK_Pri Vpp.
Alphabetical Reference Dialling properties The ddialling properties menu provides access to the parameters that are required to convert a number expressed in canonical format to a digit string suitable for dialling. This conversion may be required for numbers taken from a directory application.
Alphabetical Reference Discarded in-/outbound packets • • Displays the number of discard messages according to Æ MIB. The used MIB objects are: MIB-Objects Explanation ifInDiscards Discarded ingoing packets ifOutDiscards Discarded outgoing packets Æ page 93 Æ page 121 Display ID Enter an individual ID (Name or Number) for to display instead of terminal number or name.
Alphabetical Reference Download Application • • Use this function to download an updated software version for the optiPoint 410/420 family S V7.0 from the Æ FTP server. The following parameters must be set before undertaking the download operation: – Æ Download server IP address or DNS name, Æ FTP path, Æ Application download filename – Æ FTP account name – Æ FTP username, Æ FTP password – Detailed description: Æ page 74.
Alphabetical Reference DSM Firmware Allows the administrator to specify the filename of the optiPoint display module firmware to be downloaded to the optiPoint display module. This also allows the Administrator to configure the filename in anticipation of a optiPoint display module being installed. Æ page 78 Æ page 118 DSM Logo An option to download a bitmap image for display on the idle optiPoint display module screen. The bitmap image may be customer specific, for example a logo.
Alphabetical Reference DSS user ID • • Enter the according SIP User ID of DSS destination. Value range table: Permitted values alphanumeric Length max. 92 digits Æ page 72 Æ page 130 DSS password • • Enter the according SIP Password. Value range table: Permitted values alphanumeric Length min. 6 digits Length max. 24 digits Æ page 72 Æ page 130 Emergency number • • • Enter a valid emergency number. Value range table: Permitted values numeric Length max.
Alphabetical Reference Feature Code For Feature Toggle: Enter the code for the required HiPath 8000 feature, which you would like to assign to the function key. HiPath 8000 supports the following features for example: • Make line busy: the phone number is treated as busy for the hunt group. • Stop hunt: the phone number is removed from the hunt group. Æ page 130 For State Key: Enter the code for the required HiPath 8000 feature that you want to assign to this function key.
Alphabetical Reference FTP account name • • • Refer to the documentation of your FTP server for information about the FTP account. Value range table: Permitted values alphanumeric Length max. 92 digits Editing by phone: Text Editor Æ page 155. Æ page 75 Æ page 118 FTP passive mode If the passive FTP (also "passive mode") is activated, the telephone transmits a PASV command, the server opens a port and transmits this together with the IP address to the telephone.
Alphabetical Reference FTP path • • • Enter the path of the directory defined in the Æ FTP server for uploading and downloading files. Value range table: Permitted values alphanumeric Length max. 92 digits Default value . Editing by phone: Text Editor Æ page 155. Æ page 75 Æ page 118 FTP username • • • • Enter the name defined in the Æ FTP server as user for accessing the server. The password must correspond to the Æ FTP password and match the username on the server.
Alphabetical Reference Group pickup URI • To be a member of a Call Pickup group for a notification service or the user initiated service the phone must be configured by administration with the URI of the call Pickup group service which is provided by the server. Enter the URI of the Call Pickup group (e. g. groupcallpickup@172.16.127.95 or Domain Name) . Æ page 64 Æ page 116 Help internet URL Selecting this option allows the current setting to be changed.
Alphabetical Reference Hot/Warm line default dial string This control allows the administrator to enter a default dial string associated with the phone to be used in connection with Hot Line or Warm Line working. Æ page 64 Æ page 116 Hot line dial string for selected line This is the hotline target for this line. Can only be set by administrator in web interface. Æ page 128 Hot/Warm Phone This dropdown allows the user to specify the Hot Line/Warm Line operation of the phone.
Alphabetical Reference Initial Digit Timer This timer determines the delay after which the phone goes back to idle mode or calls a specified number (if "Warm line" is active) when the handset was lifted or the speaker key was pressed and no number was dialled. Æ page 64 Æ page 116 Intrusion allowed Allow that an alerting or ringing line is shown in an intrusion bar on DSM call view. Mark the Checkbox to enable the feature.
Alphabetical Reference Java Program download filename • • • • Enter the name of the file containing the Java program (Java midlet). The file must exist in a defined directory on the Æ FTP server (Æ Download server IP address or DNS name, Æ FTP path). Value range table: Permitted values alphanumeric Length max. 92 digits Editing by phone: Text Editor Æ page 155. If a DSM-Modult is connected you can download the file with submit and the option download java program.
Alphabetical Reference Key test • • Test to check the functions of the telephone keys. If you press a key on the optiPoint 410/420 family S V7.0 (except the : key), the associated LED lights up and the corresponding name is displayed in the Æ LCD display. The : key terminates the test.
Alphabetical Reference Layer 2 voice Can be defined only if the Æ Layer 2 support is activated (Æ Quality of Service (QoS)). Æ page 58 Æ page 117 LAN port settings • Use this function to define the bandwidth at which the optiPoint 410/ 420 family S V7.0 should be run. The required value depends on the bandwidth that the switch or router supports in the network.
Alphabetical Reference LDAP Template • • • • If an Æ LDAP server is used, enter the name of the LDAP template file that is used in connection with this server. The file must exist in a defined directory on the Æ FTP server (Æ Download server IP address or DNS name, Æ FTP path). Standard name Æ page 243. Text editor in optiPoint 410/420 family S V7.0 Æ page 155. If a DSM-Modult is connected you can download the file with submit and the option download LDAP Template.
Alphabetical Reference LED test • • Run this test to check the function of the Æ LEDs at the optiPoint 410/ 420 family S V7.0. During the test all LEDs are flashing. The : key terminates the test. Æ page 96 Æ page 140 Line key Basic terminology Call Appearance The standard optiPoint 410/420 family S V7.0 single line device supports 2 call instances per line. When the line is idle there will be no call instances. In contrast an analogue wired line only supports a single Call Appearance at a time.
Alphabetical Reference Shared line type A line that may be accessed by multiple SIP endpoints INVITEs to a shared line are FORKED to all SIP endpoints sharing the line. Primary line The line that characterises the oP410/420 phone (user) . Every keyset will have a primary line. This line can be expected to use the public DN of the optiPoint 410/420 family S V7.0 phone (user). There is only one Primary line instance per optiPoint 410/420 family S V7.0 phone.
Alphabetical Reference Line monitor • • Activate the display to view the functions and values used to run the Æ LAN connections at the phone (layout Æ page 25). The status monitor remains active even during the normal operation of the optiPoint 410/420 family S V7.0. However, it does not affect the operation of the function keys.
Alphabetical Reference Explanation report: LED 10 or 6 'on' Connection established LED 10 or 6 'off' Connection not established LED 7 or 11 'on' 100 Mb/s connection LED 7 or 11 'off' 10 Mb/s connection LED 8 or 12 'on' Full duplex connection LED 8 or 12 'off' Half duplex connection Æ page 96 Æ page 140 Line Address of Record Each line will have a unique SIP Address Of Record (AoR) and will have an unshifted function key and LED (line key) assigned to it.
Alphabetical Reference Line Shared type Each line on a keyset may be: • Private; only allocated to that Keyset – Would be normally be used for calls made to the Keyset user. • Shared; accessible by several keysets – A shared line is an Address of Record which appears on multiple Keysets. The SIP server is responsible to coordinating basic call control between the Keyset that have an appearance of the shared line.
Alphabetical Reference Line Primary line • Every keyset has a primary line with an Address of Record that typically represents the user of the keyset (line owner). Only one line on a keyset can be designated as the primary line by the downloaded configuration, all other lines are secondary or and referred to as non-primary lines. A non-Keyset phone only has a single line which is considered to be the same as the primary line of a Keyset. • • • Both primary and non-primary lines can be shared or private.
Alphabetical Reference Logoff Error Count The number of local and remote unauthorised failed logout attempts detected and displayed. Select "clear" (only on the phone) • Stop the error message "Logoff failed:" on the phones display • Set the error counters to 0 Æ page 102 Æ page 134 Logoff Trap Delay Delay before sending an Æ SNMP trap for an unauthorised logoff.
Alphabetical Reference Manual VLAN identifier • • • • Can be defined only if the Æ Layer 2 support is activated (Æ Quality of Service (QoS)). This value describes the association with a certain VLAN, if a Æ VLAN is used. Value range table: Permitted values numeric Range 0 ... 4095 Default value 0 Editing by phone: Number Editor Æ page 157. Æ page 59 Æ page 117 Message Waiting IP address • • • Use this function to configure the IP address or host name of the message waiting server.
Alphabetical Reference Mobility International ID If this function is activated, the Mobility ID entered is completed using values from the Dialing Properties Table for the registration. This is only done if the ID entered does not exceed 6 digits. See also Æ page 181 Æ page 102 Æ page 134 Originating line preference Originating Line selection – provides connection of the phone to one of the lines appearing on it, on an automatic basis when the user goes off-hook or starts on-hook dialing.
Alphabetical Reference Outbound proxy • • • • • • • • • The optiPoint 410/420 family S V7.0 implements outbound proxy routing according to RFC 3261. If set, the phone routes any request outside the context of an existing dialog to the configured proxy, regardless of the contents of the Request-URI. The phone does not apply this rule to requests sent within the context of an existing dialog.
Alphabetical Reference OBP option OBP domain p.kelly @dom2.com Enabled (Not set) p.kelly @dom2.com w.x.y.z p.kelly @dom2.com Disabled (Not set) p.kelly @dom2.com a.b.c.d p.kelly Disabled (Not set) p.kelly @dom1.com w.x.y.z p.kelly Enabled dom2.com p.kelly @dom2.com w.x.y.z p.kelly @dom1.com Disabled dom2.com p.kelly @dom1.com w.x.y.
Alphabetical Reference Ping • • • • Run this Æ PING test to check whether a server or another terminal device (e.g. the optiPoint 410/420 family S V7.0 or servers) can be reached by Æ IP or domain name. For this, enter or select an Æ IP address or domain name as a test target (the connection to which you wish to test). Value range table (for user specified IP): Permitted values numeric (with DNS also alphanumeric) Length max. 15 digits (incl.
Alphabetical Reference QDC Port Enter port address of the Quality Data Collection Server. For more information refer to HiPath QoS Data Collection V1.0 Interface Description. Æ page 142 Quality of Service (QoS) The QoS technology based on layer 2 and the two QoS technologies Diffserv and TOS/IP Precedence based on layer 3 are allowing the VoIP application to request and receive predictable service levels in terms of: • • • data through put capacity (bandwidth) latency variations (jitter) and delay.
Alphabetical Reference Assured forwarding is used for signaling messages by default (AF31) and less stringent than EF in a multiple dropping system. The AF values are containing two digits X and Y (AFXY), where X is describing the priority class and Y the drop level. Four classes X are reserved for AFXY: AF1Y (High Priority), AF2Y, AF3Y and AF4Y (Low Priority). Three drop levels Y are reserved for AFXY: AFX1 (low drop level), AFX2 and AFX3 (High drop level).
Alphabetical Reference RAM test • • Use this function to test the Æ RAM memory of your optiPoint 410/ 420 family S V7.0. The results are displayed after the test. Æ page 95 Æ page 139 Register by terminal name • • If set to "On", the phone will send REGISTER messages which contain the contents of the Terminal Name field Æ page 223. If set to "Off", the phone will send REGISTER messages which contain the contents of the Terminal Number field Æ page 224. Editing by phone: Switch Editor Æ page 157.
Alphabetical Reference Registration timer value • • • • • • This field determines whether the phone sends an expires header in the REGISTER messages that it sends, and if so, to what value it sets it. The expires header in a REGISTER is a suggestion to the Registrar server of how long it should be before the phones registration expires. To stop its registration from expiring, the phone has to send another REGISTER to the Registrar before its current one has expired.
Alphabetical Reference Rollover type The Rollover ring setting will be used if the Keyset is currently active in a call when an incoming call arrives on a different line. Selectable rollvover types are: • 1=No ring • 2=Alert ring • 3=Standard ring • 4=Alert beep Æ page 69 Æ page 123 Rollover Volume While you are active on one line of a keyset telephone, the rollover ringing feature signals additional incoming calls on other lines. The volume can be set from 1 to 5.
Alphabetical Reference Self Labelling keys test Every dummy in the label is tested, whether he is writeable (only for optiPoint 420). Æ page 96 Æ page 140 Send Generic Traps to Management Center Allows the user to control whether or not the phone sends generic (standardised) traps to the management center (see Æ page 219). Æ page 121 Send QDC Traps to Management Center Allows the user to control whether or not the phone sends QCD (Quality Data Collection) traps to the management center (see Æ page 219).
Alphabetical Reference SIP addresses • Use this function to define the following IP addresses or host names. IP address SIP Server Use IP address or host name and port of the SIP proxy server (Hipath 8000). SIP Registrar This field is only used when the phone is in "Server" routing mode Æ page 216. It contains the IP address or host name and port of the registration server, to which the phone will send REGISTER messages. Either an IP address or a host name may be entered.
Alphabetical Reference SIP Auto reconnect • • This setting controls whether or not a toggle (or alternate) between the active call and held call can be signalled to the phone and be automatically applied. Automatic reconnect will only apply to the primary line of a Keyset. Mark this option enabled/disabled. Use this option for placing a call on hold and for retrieving it again using both a CTI application and the telephone.
Alphabetical Reference SIP routing • • When "Server" is selected, the phone will send REGISTER messages to the Registrar server, whose address is in the SIP Registrar field. If "Gateway" is selected, the gateway address of e.g. a hardware box is used to phone into the public network (direct conversion of SIP to TDM). When The phone will not send REGISTER messages. Routing type Use Server If a SIP proxy server is used. Gateway If a gateway is used.
Alphabetical Reference SIP session timer enabled • • • • The phone supports the SIP draft ietf-sip-session-timer-08. For detailed information relating to this draft please see http://www.ietf.org. Session timers provide a basic keep-alive mechanism between 2 user agents or phones. This mechanism can be useful to the endpoints concerned or for stateful proxies to determine that a session is still alive. This is achieved by the phone sending periodic re-INVITEs to keep the session alive.
Alphabetical Reference SIP user ID • • • User name Value range table: Permitted values alphanumeric Length max. 92 digits Editing by phone: Text Editor Æ page 155. Æ page 62 Æ page 115 SNMP MIB2 errors Lists the following packets: • Discarded inbound packets • Invalid inbound packets • Discarded outbount packets • Invalid outbound packets Æ page 121 SNMP password • • Specify the password that was defined in the Æ SNMP server as the password for accessing this server.
Alphabetical Reference SNMP Trap IP address or DNS name • • • If an Æ SNMP server exists in the network, enter the Æ IP address or host name of this server (also called "Management Center"). Value range table: Permitted values numeric (with DNS also alphanumeric) Length max. 15 digits (incl. dots) (with DNS also 92 digits) Editing by phone: IP Number Editor Æ page 159 and — if DNS is applicable Æ page 41 — also Text Editor Æ page 155.
Alphabetical Reference Survivability Backup Registration The "Backup registration" option indicates whether or not the phone treats the Backup proxy server as a SIP .Registrar. If the setting is 'On', the phone tries to register its SIP address with the Backup proxy server. Æ page 100 Æ page 147 Survivability Backup Registration Timer The "Backup Reg Timer" option displays the duration of the SIP registration requested by the phone when it registers with the backup proxy server. Note.
Alphabetical Reference Terminal Hostname • • • This field ist provided with the E164 number but you can change it. Enter a new hostname for the telephone. The hostname is transmitted to the DHCP server together with the MAC address while the telephone registers at the DHCP server. The DHCP server sends an IP address to the telephone; at the same time, it transmits this IP address together with the host name to the DNS server, where this association is registered.
Alphabetical Reference • If the option "Use E164 as hostname" was activated for a basic user, the E164 number of the basic user is entered to the "Terminal Hostname" field when data is downloaded.
Alphabetical Reference Terminal IP address • • • • • Enter the Æ IP address for the optiPoint 410/420 family S V7.0 if not provided by Æ DHCP dynamically (Æ DHCP IP assignment). If the value was assigned dynamically, it can only be read. The change will only have effect if you restart the phone. Value range table: Permitted values numeric Length max. 15 digits (incl. dots) Editing by phone: IP Number Editor Æ page 159.
Alphabetical Reference Terminal number • • • • The phone will send REGISTER messages containing the contents of this parameter, but only when the Register by Name field Æ page 210 is set to "Off" and the SIP Routing field Æ page 216 is set to "Server". Whether this parameter is used, depends on the configuration of the registrar server. Value range table: Permitted values numeric Length min. 1 digit Length max. 20 digits Editing by phone: Number Editor Æ page 157.
Alphabetical Reference Time zone offset • • • • The specification describes the shift in hours corresponding to the time zone information of the SNTP server. Make an entry only if an Æ SNTP server provides time zone information. Value range table: Permitted values numeric min. -12 max. +12 Default value 0 Editing by phone: Offset Editor Æ page 161. Æ page 67 Æ page 120 Timer High Priority Set the delay in seconds after the last high priority item change before saving the changes to the DLS.
Alphabetical Reference Transfer on hangup 1. If ”Transfer on hangup = no”, the action is depending on the direction of the involved calls: 1.st call 2nd. call action Incoming Incoming the active call is released, the held call is re-presented. outgoing incoming the active call is released, the held call is re-presented Incoming outgoing the calls are joined outgoing outgoing the calls are joined 2.
Alphabetical Reference Upload Configuration • • Use this function to save (back up) an optiPoint 410/420 family S V7.0 configuration on the Æ FTP server.
Alphabetical Reference Use secure/non-secure configuration download Allows the administrator to manually set the configuration download mechanism to be secure (HTTPS) or non-secure (FTP). Æ page 88 Æ page 135 Versions Info • • Displays some telephone versions like: – Application version – SIP stack version – SIP signalling version – RTP version – Web content The application version identifies the release level of the loaded software. The others relate to versions of internal software components.
Alphabetical Reference WAP Connection Type/mode • Choose the protocol over which the data transfer should take place for Æ WAP applications: Æ HTTP or Æ WSP. Æ page 81 Æ page 137 WAP proxy Password Allows the user password on the WAP server to be changed. . Æ page 81 Æ page 137 WAP Server Address • • • If a Æ WAP server exists, enter the Æ IP address of this server here. Standard address Æ page 243. IP editor in optiPoint 410/420 Æ page 159.
Alphabetical Reference Abbreviations and Specialized Terms You will find more information in the relevant literature on the Network Technology and Æ VoIP. DHCP Abbreviation for "Dynamic Host Configuration Protocol". The DHCP is an Ethernet protocol that allows for the automatic configuration of IP based endpoints. Additional information see Æ page 38. DNS Abbreviation for "Domain Name System". Additional information see Æ page 41. DTMF Abbreviation for "Dual Tone Multi Frequence".
Alphabetical Reference G.729 Audio protocol for compressed voice transmission. The quality is worse than in Æ G.711 and better than in Æ G.723. Uses a bandwidth of about 8 kbit/s. Gateway Mediation components between two different network types, e.g., Æ IP network and ISDN network. HTTP Abbreviation for "Hypertext Transfer Protocol". Protocol for the transfer of data in Æ IP networks. IP Abbreviation for "Internet Protokoll". IP address Also called "Æ IP" in short.
Alphabetical Reference LDAP Abbreviation for "Lightweight Directory Access Protocol". Simplified protocol for accessing standardized directory systems, e.g., a company telephone directory. LED Abbreviation for "Light Emitting Diode". Cold light illumination in different colours at low power consumption. MAC Abbreviation for "Medium Access Control Address". A 48-bit address with the help of which a terminal device (e.g.
Alphabetical Reference RTCP Abbreviation for "Realtime Transport Control Protocol". RTP Abbreviation for "Realtime Transport Protocol". RAM Abbreviation for "Random Access Memory". Memory with read / write access. ROM Abbreviation for "Read Only Memory". Memory with read only access. SDP Abbreviation for "Session Description Protocol ". SIP Abbreviation for "Session Initiation Protocol". Protocol standard for initialising calls in Æ IP networks. Additional information see Æ page 34.
Alphabetical Reference Subnet Mask Classifies networks in A-, B- and C networks. Each class has a subnet mask that demasks the relevant bits. 255.0.0.0 for Class A, 255.255.0.0 for Class B and 255.255.255.0 for Class C. In a Class C network, for instance, there are 254 Æ IP addresses. Switch Network device that selects a path or circuit for sending data to its next destination. A switch may also include a router function. TCP Abbreviation for "Transmission Control Protocol".
Troubleshooting Troubleshooting General Troubleshooting Tips The suggestions in this section are general troubleshooting tips. • If using a Æ DHCP server, make sure that it is operating correctly. The DHCP server should show an incoming request from the Æ MAC address listed on the product label. • If you do not see the idle menu after you connect the Ethernet cable, make sure the power cord and the Ethernet connection are secure.
Troubleshooting No DHCP Server • Ensure that the phone’s DHCP setting is correctly configured Æ page 175. • Check the phone’s VLAN ID is correct Æ page 203. If the phone’s VLAN is provided by DHCP check that the phone successfully discovers a VLAN on start-up. • Ensure that the DHCP server is on the same VLAN as the phone. • Confirm the L2 QoS settings are correctly configured Æ page 193 and match those configured in network components.
Troubleshooting No Server… • Ensure that the Server/ Registrar addresses are correctly configured Æ page 214 and can be pinged Æ page 207 – do not attempt to ping domain names used when configuring the phone for DNS-SRV. If the SIP Server or SIP Registrar can not be pinged and are configured as host names see Æ page 242. • Ensure that the phone is displaying the same time as the SIP Server. If not see Æ page 242. • Ensure that the "Register By Name" setting Æ page 210 is correct.
Troubleshooting No memory after a Software Update In some cases "No memory" is displayed after an application download Æ page 138. • Restart the phone Æ page 144 to free up memory. • Perform the software update again. If "No memory" is still displayed: • Save the current configuration Æ page 76. • Restore the factory settings Æ page 98. • Re-enter the minimal set of IP Æ page 48 and FTP Æ page 75 parameters. • Perform the software update again. • Restore the saved configuration Æ page 76.
Troubleshooting Error Messages optiPoint 410 entry The LEDs flash till you switch to the Administration Mode Æ page 54. LEDs on the No IP address phone: The DHCP server cannot assign a terminal IP address Æ page 53 Code 1). Possible solution Check the DHCP server. Terminal Mask not assigned The DHCP server has failed to assign a Terminal Mask Æ page 53 (Code 2). Possible solution Check the DHCP server. No Default Route The DHCP server cannot assign a default route Æ page 53 (Code 3).
Troubleshooting No terminal Mask is set The DHCP IP assignment Æ page 54 is switched off and no terminal Mask is configured (Code 5). Possible solution Activate the DHCP IP assignment Æ page 54. Enter the terminal Mask Æ page 54. No Default Route is set The DHCP IP assignment Æ page 54 is switched off and no default route is configured (Code 6). Possible solution Activate the DHCP IP assignment Æ page 54. Enter the default route Æ page 54.
Troubleshooting SIP Server not responding The SIP Server Address has been set but the SIP server is not responding (Code 10). Possible solution Check SIP realm (Æ page 115). SIP registration error The SIP server/proxy has rejected registration of the phone (Code 11). Possible solution Check SIP user ID and password (Æ page 115).
Troubleshooting Common problems Phone Fails to Display Correct time and Date • Ensure that the optiPoint 410/420 family S V7.0 phone’s time zone is correct Æ page 225. If the time zone is incorrect and can not be edited it has been configured by the DHCP server on start-up so check the configuration of the DHCP server which is supplying the phone’s IP address. • Check that the phone’s Daylight Savings configuration is correct Æ page 174. • SNTP Address is correct and can be pinged Æ page 207.
Phone Configurations Phone Configurations This section identifies the configuration settings to allow the phone to operate in various system environments these include for example: • HiQ8000 • Broadsoft • Sylantro This configuration is a common one dealing with settings generic to all systems. System specific ones follow. Common Configuration (Factory Defaults) Function standard value Administration password Password Editor Æ page 158 123456 Application DL filename* ipphone.
Phone Configurations Function standard value LDAP server port 389 National Dial Prefix 0 QoS L2/L3 Off/Off SNMP password Password Editor Æ page 158 public SNMP trap ID address 0.0.0.0 SNTP IP address 0.0.0.0 Terminal IP address 0.0.0.0 Terminal mask 0.0.0.0 Time to live 3 Time zone offset +0 User password Password Editor Æ page 158 null WAP mode HTTP WAP server address 0.0.0.
Index Index A Abbreviations ............................................ 230 Action on submit ...................................... 162 Administration menu Access to ................................................. 48 Interface ................................................... 47 Overview ............................................... 148 Administrator password ......................... 163 Alert indication .......................................... 163 Append codes ...................................
Index E J Editors ........................................................ 155 Emergency number ................................. 185 Error Messages ...................................239 Errors Fixing ...................................................... 235 Explanations to specialized terms ......... 230 Java program filename ............................ 192 F Factory settings restore ............................ 98 Fault Finding ............................................. 235 Feature toggle .....
Index M MAC address ............................................ 202 Maintenance of the phone ......................... 3 Melody/Tone Editor ................................. 161 Message Waiting IP address ................. 203 Microphone ................................................. 25 Mini switch .................................................. 22 Music on hold Download .............................................. 183 Reset to ...................................................
Index T U Telephone Call features ............................................ 32 Capabilities .............................................. 31 Installation ............................................... 20 Label ......................................................... 18 Layout ...................................................... 25 Location ..................................................... 3 Maintenance ............................................. 3 Menu overview .............................
www.siemens.com/enterprise The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. The trademarks used are owned by Siemens Enterprise Communications GmbH & Co. KG or their respective owners..
