Specifications

Other User Features
A31003-H8022-F100-2-7618, October 2006
5-16 HiPath 8000 V2.2, Feature Description Guide
other_user_features.fm
Return Call
5.16.2 Functional Operation
The system administrator specifies the music to provide by using the intercept name associated
with the music. This music can be identical for every instance in which a subscriber is placed
on hold. Optionally, the administrator can specify different music to be provided for:
● Each feature profile, in which case all users assigned that feature profile provide the same
music to their callers (when applicable)
● Each pilot DN, in which case all calls to the associated hunt group hear the same music
(when applicable)
● Each individual line
The availability of this feature is based on the services assigned to the party initiating the hold.
When this feature is invoked, the following takes place:
1. The entity (endpoint, trunk, gateway) that is to hear the music is connected to the media
server that provides the music. This media server can be the same one that provides other
announcements, or it can be a separate server.
2. Because music is treated as an announcement, a standard announcement connection is
established between the receiving entity and the media server.
3. The system passes the announcement ID for the music source and the endpoint
information to the media server.
4. The media server plays the music until the caller is retrieved from hold.
5.16.3 Guidelines for Implementation and Use
● The customer is responsible for creating and provisioning the .wav files associated with the
music on hold intercept. The .wav files are stored on the media server.
● The music on hold can be chained in a sequence of one or more files and played in a loop.
5.17 Return Call
5.17.1 Definition
The return call feature, sometimes known as automatic recall or auto recall , provides
subscribers the capability to perform an activation procedure that automatically sets up a call
to the last incoming number. The subscriber need not know the telephone number of the last
incoming call; however, the HiPath 8000 can be configured to announce the number during the
activation procedure.
This feature is applicable to E.164 numbers in the system dial plan. Refer also to Section 9.3,
“E.164 Compliance”, on page 9-2.