Operation Manual

Service Guideline HiPath Workpoint Clients
HiPath Xpressions Compact V1.0
Issue 1.0 from 02/02 Page 5 of 24
1 Introduction
1.1 General
This service guideline describes product-specific features regarding installation, set-up and
maintenance of HiPath Xpressions Compact V1.0.
This document does not contain descriptions of the global processes and structures of the
individual service organisations.
We assume that the users at whom this document is aimed have a sound working knowledge of
the general service procedures.
This document is subject to the requirements of DIN ISO 9001 and in this respect is a controlled
document. For certification in accordance with DIN ISO 9001 it is necessary to inform all organisa-
tional units concerned without exception. This document is subject to the CIP (Continuous Im-
provement Process).
1.2 Country specifics
Country specifics will be dealt with in the individual sections if necessary.
1.3 Target Group
RAC-T/ITSC managers
Managers of the service organisations/delivery units
Realisation management/engineering/project planning and technical processing managers
Product support
Communication partners