Operation Manual

Service Guideline HiPath Workpoint Clients
HiPath Xpressions Compact V1.0
Issue 1.0 from 02/02 Page 20 of 24
3.11 Escalation process
The escalation process is described in the Service Guideline General.
Deviation from standard procedure:
The Speech Design Company provides service “level 3“.
The ICN EN HO clearing office is the interface between SIEMENS service “level 2“ and Speech
Design service “level 3“. Escalations to the Speech Design product support must be made over the
ICN EN HO clearing office.
Note:
The clearing office is only for level 2 support contacts!
3.11.1 Mailbox of ICN EN HO SE 6
ICN EN HO SE 6 mailbox (analog and ISDN access): Telephone: [phone] - 3172
Telephone: [phone]
Note:
The product support mailbox is only available to support level 2 (ITSC/RAC-T).
4 Training
4.1 Client Information on the Training Offer
As a client of Siemens AG, you can obtain further information about this from your country-specific
Siemens organisation.
4.2 Siemens Information on the Training Offer
Information on course modules for this product can be obtained from the Training Institute.
Training Institute - - course modules