Operation Manual

Service Guideline HiPath Workpoint Clients
HiPath Xpressions Compact V1.0
Issue 1.0 from 02/02 Page 19 of 24
Product model: HiPath Xpressions Compact, basic configuration with 4 ports to HiPath 3700/3750
Initial installation
Activity Time in hours Category
Make-ready time*
0.120 C
Installation
0.040 B
Start-up**
2.640 C
Basic training
0.500 C
Additional training
Connection of applications
Integration in networks
Total:
3.300 C
Extensions
Activity Time in hours Category
Minor MAC
0.12 C
Major MAC
Maintenance
Activity Time in hours Category
Make-ready time*
0.4 C
Corrective maintenance
1.3 C
* The make-ready time includes, for example: the journey to the customer (0.5 h), the time to log
on to the remote service,
paperwork, talking with the customer and handing over the product to the customer
**The start-up includes, for example : customer queries, configuration, data backup and function
test.
Note:
If possible, access the administration software using the digital B channel access to attain short
transfer times. At the site, digital access over an ISDN adapter on the Optiset E telephone is rec-
ommended.
3.10.1 Configuration/maintenance costs
Configuration and maintenance costs are listed in the ICN Price List for Direct Sales.