Operation Manual

Service Guideline HiPath Workpoint Clients
HiPath Xpressions Compact V1.0
Issue 1.0 from 02/02 Page 18 of 24
3.10 Service times
The service times refer to the product models specified below, but not to the terminals or the line
network. They illustrate the average expenditure in the first year after product introduction (M3).
The installation times are applied as options to HiPath 3000 and assume the basic expenditure of SBE 11
(1.5h) for HiPath 3000 3350/3550 or SB 362 (2.5h) for HiPath 3750.
Product model: HiPath Xpressions Compact, basic configuration with 2 ports to HiPath 3300/3350
and HiPath 3500/3550
Initial installation
Activity Time in hours Category
Make-ready time*
0.120 C
Installation
0.040 B
Start-up**
1.040 C
Basic training
0.500 C
Additional training
Connection of applications
Integration in networks
Total:
1.700 C
Extensions
Activity Time in hours Category
Minor MAC
0.12 C
Major MAC
Maintenance
Activity Time in hours Category
Make-ready time*
0.3 C
Corrective maintenance
0.9 C
* The make-ready time includes, for example: the journey to the customer (0.5 h), the time to log
on to the remote service,
paperwork, talking with the customer and handing over the product to the customer
** The start-up includes, for example: customer queries, configuration, data backup and function
test.