Operation Manual

Service Guideline HiPath Workpoint Clients
HiPath Xpressions Compact V1.0
Issue 1.0 from 02/02 Page 14 of 24
3.3 Maintenance process
3.3.1 SW corrections
Through the mailbox, the ICN EN HO SE 6 development provides level 2 support for
troubleshooting a service release.
The installation of SW updates takes place over the HiPath 3000 Manager E.
If there is a HiPath Xpressions Compact online in this HiPath system, the "IVM" tab is shown in the
maintenance dialog.
The SW update can be imported both locally and remotely over the TCP/IP interface, IMOD or via
ISDN.
Mailboxes that were set up with the old software retain the greeting texts, messages and system
configuration.
If the message memory must be read out because of a board replacement, this is usually done lo-
cally over the TCP/IP interface because of the large amount of data.
3.3.2 HW corrections
The repair is done by replacing the appropriate HiPath Xpressions Compact board.
3.3.3 New SW versions
ICN EN HO mailbox (analog and ISDN access): Telephone: [phone] - 3172
Telephone: [phone]
Note:
The product support mailbox is only available to support level 2.
The mailbox can be reached with both analog and digital ISDN access.