Service Guideline HiPath Workpoint Clients For internal use only Service Guideline Product: HiPath Xpressions Compact Product version: V1.0 Printouts from the Intranet/Internet and copied files will not be updated. Status: Issue: Date: Author: Department: Telephon: Fax: E-mail: released 1.0 26.02.02 Kreißl, Günter ICN EN HO PM 4 34552 26722 mailto:guenter.kreissl@icn.siemens.
Service Guideline HiPath Workpoint Clients History of changes Issue Date Changes V0.1 23.08.01 Creation of the Service Guideline HiPath Xpressions Compact Service Guideline V1.1 V0.2 06.12.01 Adaptation of the service-guideline because the commercial exploitation structures has changed V1.0 11.02.02 Adaptation of the service-guideline chapter 3.10 service times because the commercial exploitation structures has changed V1.0 26.02.02 Corrections (red marked) Release Dept.
Service Guideline HiPath Workpoint Clients Contents 1 Introduction 1.1 1.2 1.3 2 General Country specifics Target Group Product information 2.1 2.2 2.3 Product description Limitations/dependencies Product introduction 2.3.1 2.3.2 2.4 Delivery 2.4.1 2.4.2 2.5 2.6 3 Client Information, Product introduction Siemens Information, Product introduction Scope Delivery procedure, Damage during transport, and Unpacking quality Warranty Reporting 2.6.1 SIS data Installation/start-up/maintenance 3.
Service Guideline 6.1 6.2 6.3 6.4 7 Data protection and information security 7.1 8 Initial spare parts – crash parts Spare parts Spare parts supply Ordering procedure Siemens regulations Abbreviations HiPath Xpressions Compact V1.0 Issue 1.
Service Guideline HiPath Workpoint Clients 1 Introduction 1.1 General This service guideline describes product-specific features regarding installation, set-up and maintenance of HiPath Xpressions Compact V1.0. This document does not contain descriptions of the global processes and structures of the individual service organisations. We assume that the users at whom this document is aimed have a sound working knowledge of the general service procedures.
Service Guideline HiPath Workpoint Clients 2 Product information 2.1 Product description Important hint: The HiPath Expressions Compact-boards of IVMP8 and IVMP8R are available in January / February 2002 ! HiPath Xpressions Compact V1.0 is the new integrated system family for messaging in HiPath 3000 Version 1.2 and later (for Germany Hicom 150H V1.2 SMR F).
Service Guideline HiPath Workpoint Clients 2.
Service Guideline HiPath Workpoint Clients 2.4 Delivery 2.4.1 Scope Marketing items in direct sales, Germany HiPath Xpressions Compact integrated voice mail system as an option for Hicom 150 H V1.2 or HiPath 3000 HiPath Xpressions Compact V1.
Service Guideline HiPath Workpoint Clients Optional expansion items for HiPath Xpressions Compact Feature configuration Automatic attendant console for HiPath Xpressions Compact L30250-U613-A142 CU142 Addition-expenditure for installation with parameters differently from default-values for HiPath Xpressions Compact after expenditure per hour L30250-U613-A138 CU138 4) Legend: 1) Possible max. 1x in Hicom 150 H V1.2 (Point, Com and Pro) or HiPath 3000. System upgrade possibly required.
Service Guideline HiPath Workpoint Clients Marketing items for distributors in Germany and for IM HiPath Xpressions Compact integrated voice mail system as an option for Hicom 150 H V1.2 or HiPath 3000 HiPath Xpressions Compact V1.0 integrated voice mail system for 8 ports with IVMP8 module to Hicom 150 H OfficePoint V 1.
Service Guideline HiPath Xpressions Compact V1.0 integrated voice mail system for 24 ports with IVML24 module to Hicom 150 H Office Pro V 1.2 or HiPath 3700/3750 (Wall and 19" rack models) consisting of: 1 x IVML24 board S30122-H7380-X HiPath Workpoint Clients L30251-U600-A284 DU284 1)3) Legend: 1) Possible max. 1x in Hicom 150 H V1.2 (Point, Com and Pro) or HiPath 3000. System upgrade possibly required. The IVMS8 or IVMS8R or IVML8 or IVML24 board each occupy one slot in the switch.
Service Guideline HiPath Workpoint Clients 2.5 Warranty The warranty period for the end customer in Germany is 12 months from the time of the handover of the operational system to the customer. In the international market, the warranty periods may be also shorter or longer depending on statutory regulations. 2.6 Reporting 2.6.1 SIS data SIS is the management and information system for trouble reports.
Service Guideline HiPath Workpoint Clients Installation The HiPath Xpressions Compact boards are handled like other HiPath 3000 boards. HiPath Xpressions Compact (P8/P8R and S8/S8R) boards may not be inserted or removed while the system is running; the HiPath Xpressions Compact (L8) and (L24) boards may be removed while the system is running. Attention: packing protection covering: Before starting up the board, the packing protection covering on the HiPath Xpressions Compact board must be removed.
Service Guideline HiPath Workpoint Clients 3.3 Maintenance process 3.3.1 SW corrections Through the mailbox, the ICN EN HO SE 6 development provides level 2 support for troubleshooting a service release. The installation of SW updates takes place over the HiPath 3000 Manager E. If there is a HiPath Xpressions Compact online in this HiPath system, the "IVM" tab is shown in the maintenance dialog. The SW update can be imported both locally and remotely over the TCP/IP interface, IMOD or via ISDN.
Service Guideline HiPath Workpoint Clients 3.4 On-site system access • Via V.24 system interface using the HiPath 3000 Manager E/C service tool - Access only possible with user identification and password • Via integrated digital modem (ISDN B channel access) using HiPath 3000 Manager E/C service tool - Access only possible with user identification and password • Via integrated analog modem (IMOD, max.
Service Guideline HiPath Workpoint Clients 3.6 Data backup 3.6.1 Protection of the Data in the User Mailboxes It is vital that user mailboxes be protected by password.
Service Guideline HiPath Workpoint Clients 3.9 Tools/test equipment 3.9.1 Installation, generation, and administration systems No special tools are needed for the installation and start-up of the HiPath Xpressions Compact. No separate inspection, measuring and test equipment is available for checking the HiPath Xpressions Compact. The HiPath Xpressions Compact board has 2 LEDs for local trouble-shooting.
Service Guideline HiPath Workpoint Clients 3.10 Service times The service times refer to the product models specified below, but not to the terminals or the line network. They illustrate the average expenditure in the first year after product introduction (M3). The installation times are applied as options to HiPath 3000 and assume the basic expenditure of SBE 11 (1.5h) for HiPath 3000 3350/3550 or SB 362 (2.5h) for HiPath 3750.
Service Guideline HiPath Workpoint Clients Product model: HiPath Xpressions Compact, basic configuration with 4 ports to HiPath 3700/3750 Initial installation Activity Time in hours Category Make-ready time* 0.120 C Installation 0.040 B Start-up** 2.640 C Basic training 0.500 C 3.300 C Additional training Connection of applications Integration in networks Total: Extensions Activity Time in hours Minor MAC Category 0.
Service Guideline HiPath Workpoint Clients 3.11 Escalation process The escalation process is described in the Service Guideline General. Deviation from standard procedure: The Speech Design Company provides service “level 3“. The ICN EN HO clearing office is the interface between SIEMENS service “level 2“ and Speech Design service “level 3“. Escalations to the Speech Design product support must be made over the ICN EN HO clearing office. Note: The clearing office is only for level 2 support contacts! 3.
Service Guideline HiPath Workpoint Clients 5 Documentation 5.1 Service documentation Title Installation and Administration Manual HiPath Xpressions Compact Language Medium Order number English French German Italian Portuguese Spanish e-docu in Intranet http://cmweb01.mch.pn.siemens. de/e_doku/en/index.htm CD-ROM (HTML and PDF) Supplements to Hicom 150H V1.2 Service Manual Hicom 150 H V1.
Service Guideline HiPath Workpoint Clients The service manual on paper can also be ordered from the Fürth distribution center using the Print-On-Demand procedure (POD) over the following link http://intranet.icn.siemens.de/vz_dc_2/tndocvz/index.htm. 5.1.1 Ordering • Ordering process for the Fürth Distribution Centre (German, English): Order slip recipient V78A6 (Fürth distribution center) • Online information and ordering system click4buisness-supplies in the Intranet: http://c4bs.spls.
Service Guideline HiPath Workpoint Clients 6 Spare parts/logistics 6.1 Initial spare parts – crash parts Crash part = part the failure of which has serious repercussions, including system shutdown Name Part number Repair code Not provided 6.
Service Guideline HiPath Workpoint Clients 8 Abbreviations CD-ROM HiPath 3000 HW ITSC IVM LAN NMW PBX PC PCI PKU PS RAC RAM SIS SW TCP/IP TI Compact Disc-Read Only Memory Siemens PBX Hardware International Technical Support Centre Integrated Voice Mail Local Area Network New Materials Management Private Branch Exchange Personal Computer Programming Communication Interface Distributors Product support Remote Access Center Random Access Memory Service Information System Software Transmission Control Protoc
