Operation Manual

General Information on Mailboxes For internal use only
2-6 HiPath Xpressions Compact V2.0
XPR100us02.fm
Group Mailbox
● Transferring calls to internal extensions
If the caller dials a known extension number during the mailbox greeting, he or she will be
transferred directly to the extension.
● Name selection
By entering the keys * # followed by up to three letters of the name of the mailbox (li-
sting via HiPath Manager C/E), the caller can reach an internal user. Callers enter the num-
ber using the keys of the telephone. If the entry is clear, the call is immediately transferred
to the user, otherwise a list of users that the entry could apply to is read aloud. The selec-
tion is supported with context-sensitive system help messages.
2.5 Group Mailbox
Group mailboxes can have up to 20 equally entitled members. All group mailbox members can
hear messages and take over the administration of the group mailbox. Parallel accessing of
several group members is not possible. Members of a group mailbox can also have a personal
mailbox.
Incoming messages are shown to all group members simultaneously, the message waiting
lamp (MWI) is deleted when the last group mailbox message has been heard.
Users for a group mailbox are set up and maintained by system administration.
>
Note:
There can only be a maximum of 1.5 seconds between digits while entering the
extension number.
>
Note:
The mailbox owner must record his or her mailbox name to enable call transfer
according to name selection.
>
Note:
If a group member has a personal mailbox, the access code numbers for the perso-
nal mailbox and the group mailbox should be different. If both codes are identical,
the mailbox number must be entered as well as the mailbox code.