Operation Manual

XPR100us02.fm
User Manual 2-5
For internal use only
General Information on Mailboxes
Switchboard / Auto-Attendant Mailbox
2.4 Switchboard / Auto-Attendant Mailbox
All switchboard / auto-attendant mailboxes additionally offer the following features:
● A greeting length of eight minutes
If the caller does not react, the greeting message will be repeated automatically (configu-
rable via HiPath 3000 Manager and corresponds to the number of repetitions for help an-
nouncements).
● Call transfer by speed-dialing / abbreviated dialing (digits 0 to 9)
If a single digit has been assigned a target number, a caller can transfer his or her own call
by pressing the appropriate number key. Setting up the speed-dialing is described in
Section 3.4.10, “Setting Up Auto-Attendant Speed-Dialing Destination Numbers”.
Speed-dialing targets can be internal / external phone numbers or mailboxes (also auto-
attendant boxes). Complex customer demands can be realized by selection of further auto-
attendant mailboxes.
Functions available to the caller (DTMF dialing required!) Key
(STD)
Key
(XP)
Repeat the announcement 2 73
Rewind the announcement by 5 seconds 4 48
Pause 5 *
Fast-forward the announcement by 5 seconds 6 98
Table 2-1 Caller Control Options for Announcement Playback
>
Note:
The caller should be informed of control options available for information mailboxes
at the start of the announcement.
>
Note:
The caller should be informed of all control options available for the auto-atten-
dant mailbox at the start of the announcement.
>
Note:
If the caller is transferred to a further mailbox, he or she hears the new mailbox
greeting.