Operation Manual

General Information on Mailboxes For internal use only
2-4 HiPath Xpressions Compact V2.0
XPR100us02.fm
Information Mailboxes
3. By pressing 0 . The caller will then be transferred to a previously selected substitute.
The recording will be saved, if it is long enough and the message recording function
of the mailbox has been switched on.
● Auto-attendant mailboxes
Auto-attendant mailboxes offer, in addition to the standard mailbox, the possibility for cal-
lers to transfer their own calls with the help of speed-dialing / abbreviated numbers (digits
0 to 9). Also possible is name selection and the direct dialing of a system extension by
dialing the extension number during the greeting. See a detailed description in
Section 3.4.10, “Setting Up Auto-Attendant Speed-Dialing Destination Numbers”.
● Direct dialing of an Xpressions Compact Mailbox via auto-attendant
By pressing the key * twice and entering the desired mailbox number right after that, the
greeting of the mailbox will be played after a short announcement that the call is being
transferred. The caller can begin speaking the message after the signal tone.
Important! --> The message recording function must be activated.
● Switching to the administration mode
During the greeting text, the caller can switch to the mailbox administration mode. To do
this, the caller enters *, followed by his or her personal mailbox code.
● Listening to a private message
If the caller activates the * key during the greeting message and then immediately enters
an agreed upon numeric code, the private message is played back.
2.3 Information Mailboxes
All class 1 mailboxes can be configured to have a 20 minute greeting announcement (e.g., a
movie program). Callers can "navigate" within the announcement (see Table 2-1).
Messages can also be recorded for information mailboxes. However, the message recording
function should be deactivated if the mailbox is used purely for informative announcement ser-
vices.
When the end of the announcement has been reached, the information mailbox can automati-
cally end the call (configuration via HiPath 3000 Manager).
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Note
The mailbox owner must inform the caller of the "private" access code in
advance.