HiPath 3000 HiPath Xpressions Compact Version 2.
This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production. All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.
For internal use only XPR100usTOC.fm Table of Contents Table of Contents 0 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1 Target Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.2 Functions Description/Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.3 User Interfaces from HiPath Xpressions Compact . . .
XPR100usTOC.fm Table of Contents For internal use only 4 Administering Mailboxes with the Super-User Function . . . . . . . . . . . . . . . . . . . . . . 4.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Accessing the Super-User Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2.1 Mailbox Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
For internal use only List of Figures XPR100usLOF.fm List of Figures 0 Figure 3-1 Figure 3-2 Figure 4-1 Mailbox Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Arrangement of Messages in the Input and Storage Areas . . . . . . . . . . . 3-5 Super-User Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
XPR100usLOF.fm List of Figures 0-6 For internal use only HiPath Xpressions Compact V2.
For internal use only List of Tables XPR100usLOT.fm List of Tables 0 Table 2-1 Table 3-1 Table 3-2 Table 3-3 Table 3-4 Table 3-5 Table 3-6 Table 3-7 Table 3-8 Table 3-9 Table 3-10 Table 3-11 Table 3-12 Table 3-13 Table 3-14 Table 3-15 Table 4-1 Table 4-2 Table 4-3 Table 4-4 Caller Control Options for Announcement Playback . . . . . . . . . . . . . . . . . 2-5 Possible Mailbox Functions (depending on mailbox class) . . . . . . . . . . . . 3-6 Greetings Overview. . . . . . . . . . . . . . . . . . . . . .
XPR100usLOT.fm List of Tables 0-8 For internal use only HiPath Xpressions Compact V2.
For internal use only 1 Introduction 1.1 Target Group XPR100us01.fm Introduction Target Group This manual is intended for users and system administrators of HiPath Xpressions Compact. 1.2 Functions Description/Overview HiPath Xpressions Compact HiPath Xpressions Compact is a is a system for operating voice mailboxes with various feature sets, including the AutoAttendant function (menu-prompted call transfer).
XPR100us01.fm Introduction User Interfaces from HiPath Xpressions Compact For internal use only ● Old voice messages deleted automatically according to age. ● Alternative greetings according to time of day, type of call or calendar entry. ● AutoAttendant (automatic call acceptance, greeting and switching, day and night modes). This includes the option of using name-controlled speed dialing to forward calls.
XPR100us01.fm For internal use only Introduction Signaling Incoming Messages ???The "Record" feature is started and stopped via the programmed recording button (see the HiPath 3000 service manual) on a system telephone (such as optiPoint) or via a feature procedure on a non-system telephone. 1.4 Signaling Incoming Messages 1.4.1 Visual or Acoustic Signaling When a new message arrives, the message LED (Message Waiting Indication)* automatically illuminates on the assigned HiPath 3000 station.
XPR100us01.fm Introduction Signaling Incoming Messages 1-4 For internal use only HiPath Xpressions Compact V2.
For internal use only XPR100us02.fm General Information on Mailboxes Mailbox Classes 2 General Information on Mailboxes 2.1 Mailbox Classes Features and functions of the individual mailboxes can be configured. Depending on the mailbox class, the number of features varies, as does the corresponding mailbox administration menu. HiPath Xpressions Compact offers 16 defined mailbox classes. In addition to assigning a defined mailbox class, the feature scope of each mailbox can be individually configured.
XPR100us02.fm General Information on Mailboxes Mailbox Classes > For internal use only Note: You can determine which options are included by accessing your mailbox. All available functions are announced via internal system messages.
XPR100us02.fm For internal use only 2.2 General Information on Mailboxes Functions Available to Callers Functions Available to Callers The Voicemail system provides callers with the following functions: ● The classic dialing of a mailbox Most callers reach the mailbox when the person being called is away from his or her desk (rerouting for "overflow") or because the person being called is already on the phone (rerouting when "busy"). In both cases, the caller hears the current mailbox greeting.
XPR100us02.fm General Information on Mailboxes Information Mailboxes 3. ● For internal use only By pressing 0 . The caller will then be transferred to a previously selected substitute. The recording will be saved, if it is long enough and the message recording function of the mailbox has been switched on.
XPR100us02.
XPR100us02.fm General Information on Mailboxes Group Mailbox For internal use only Transferring calls to internal extensions ● If the caller dials a known extension number during the mailbox greeting, he or she will be transferred directly to the extension. > Note: There can only be a maximum of 1.5 seconds between digits while entering the extension number.
XPR100us02.fm For internal use only 2.6 General Information on Mailboxes Distribution of Voice Messages According to Distribution Lists Distribution of Voice Messages According to Distribution Lists Entitled mailbox users can send voice messages to other mailboxes in distribution lists. Up to 20 such lists can be set up system-wide via HiPath 3000 Manager. Each list may include up to 20 entries.
XPR100us02.fm General Information on Mailboxes Order of Message Inquiry 2-8 For internal use only HiPath Xpressions Compact V2.
For internal use only XPR100us03.fm Mailbox Use and Operation HiPath Xpressions Compact User Interfaces 3 Mailbox Use and Operation 3.1 HiPath Xpressions Compact User Interfaces HiPath Xpressions Compact offers users two different user interfaces: ● the standard Xpressions Compact interface which was available in Version 1.0, and ● new in Version 2.0, an interface which has been adapted to Xpressions V3.0.
XPR100us03.fm Mailbox Use and Operation Navigating through the Mailbox > 3.3 For internal use only Note: Immediately after setting up the mailbox, the default code number is usually “1234”. If you cannot gain access with this default code number, contact your system administration.
XPR100us03.fm Mailbox Use and Operation Navigating through the Mailbox For internal use only A call is placed to the HiPath Xpressions Compact number from the mailbox owner’s extension.
XPR100us03.fm Mailbox Use and Operation Individual Mailbox Functions 3.4 Individual Mailbox Functions 3.4.1 Querying Mailbox Messages For internal use only Each mailbox is equipped with an area allocated for messages received (input area) and an area for stored messages (storage area). Exception: The basic/information mailbox only includes an input area and is incapable of storing messages. All messages in the storage area are maintained in chronological order.
XPR100us03.fm Mailbox Use and Operation Individual Mailbox Functions For internal use only Characteristics of the storage area: ● Only a limited number of messages can be saved (the capacity is set by the system administration). Messages in the storage area are played back as a never-ending loop (see Figure 3-2). An advance announcement informs you that you have entered the storage area. ● All messages are arranged in chronological order.
XPR100us03.fm Mailbox Use and Operation Individual Mailbox Functions For internal use only Function Key Key Possi(STD) (XP) ble in Storage Area Next message: After all the messages in the input area have been played back, the next function is made available. In the storage area, you always skip to the next message (never-ending loop). 3 2 X Previous message: If the first message at the beginning of the input area is already selected, it is played back immediately.
XPR100us03.fm Mailbox Use and Operation Individual Mailbox Functions For internal use only 3.4.2 Recording and Selecting Greetings The owner of a mailbox can use his or her telephone to record all available greetings.
XPR100us03.fm Mailbox Use and Operation Individual Mailbox Functions For internal use only After accessing the function, the mailbox owner has the following options: Function Key (STD) Key (XP) Select the next greeting (only if more than one greeting exists and the manual greeting control is being used) 8 4 Repeat the selected greeting. 2 3 Delete personal greeting and replace with system greeting. 0 6 Disable system greeting and replace with a personal greeting (new recording).
XPR100us03.fm For internal use only 3.4.4 Mailbox Use and Operation Individual Mailbox Functions Setting Control Parameters for Greetings After accessing this function, the status is announced. Mailbox greetings are controlled by pressing the 8 key (STD) or the 1 key (XP). The following options are available: ● Manual greeting control: One of the 3 or 4 greetings (depending on the mailbox class) is selected manually and used.
XPR100us03.fm Mailbox Use and Operation Individual Mailbox Functions 3.4.5 For internal use only Activating and Deactivating Message Recording The mailbox owner decides whether or not callers can leave messages.
XPR100us03.fm For internal use only 3.4.8 Mailbox Use and Operation Individual Mailbox Functions Notification Call HiPath Xpressions Compact informs users of incoming messages via out-bound call, Short Message Service (SMS), or pager message. * Only DTMF based services are supported. 3.4.8.1 Activating and Deactivating the Notification Call In order to receive a notification of messages received at your mailbox on any other desired telephone (cell phone, home phone, etc.
XPR100us03.fm Mailbox Use and Operation Individual Mailbox Functions > For internal use only Note: There is no confirmation of receipt for notification via pager* or SMS*. It thus cannot be determined if such a notification has reached its recipient. *Only DTMF-based services are supported. Function Key (STD) Key (XP) Announce current status of notification call number 2 3 Change the notification call number 0 1 Scroll through the list of notification call numbers to select a number.
XPR100us03.fm For internal use only > Mailbox Use and Operation Individual Mailbox Functions Note: The substitute’s telephone number must be entered and possibly selected before call forwarding can be activated. Function Key (STD) Key (XP) Announce substitute status 2 3 Change status (activate or deactivate) 0 1 Table 3-11 3.4.9.
XPR100us03.fm Mailbox Use and Operation Individual Mailbox Functions 3.4.10 For internal use only Setting Up Auto-Attendant Speed-Dialing Destination Numbers If a caller selects a speed-dialing destination number which has not been set up, the call is handled as follows: 1. The call is forwarded to a mailbox-specific number 2. The call is forwarded to a mailbox-specific operator 3. The call is forwarded to a system-wide operator 4.
XPR100us03.fm For internal use only Mailbox Use and Operation Individual Mailbox Functions Function Key (STD) Key (XP) Announce current language 2 3 Select any one of the available languages 8 1 Table 3-14 3.4.12 System Messages Language Changing a User Name The user name is used as a label for internal functions such as the transmission of messages. If no user name has been recorded, the corresponding mailbox number is announced instead.
XPR100us03.fm Mailbox Use and Operation Individual Mailbox Functions 3-16 For internal use only HiPath Xpressions Compact V2.
For internal use only 4 XPR100us04.fm Administering Mailboxes with the Super-User Function Overview Administering Mailboxes with the Super-User Function This chapter is intended for the system administrator. HiPath Xpressions Compact can be administered via a telephone (super-user function) or via HiPath 3000 Manager C/E.
XPR100us04.fm Administering Mailboxes with the Super-User Function Accessing the Super-User Function For internal use only After accessing the super-user function and entering the valid code number, the number of existing mailboxes and remaining memory capacity are announced (see Section 4.2.1, “Mailbox Administration”).
XPR100us04.fm For internal use only Administering Mailboxes with the Super-User Function Accessing the Super-User Function The following functions are available to the system administrator: Function Key Set up a mailbox 5 Delete a mailbox 6 Query the status of a mailbox 4 Table 4-1 > Accessing Mailbox Administration Functions (see also Figure 4-1) Note: The super-user can also access the administration mode of an individual mailbox by entering * # followed by the code number of the mailbox. 4.
XPR100us04.fm Administering Mailboxes with the Super-User Function Accessing the Super-User Function 4.2.1.2 For internal use only Deleting a Mailbox After the system administrator has accessed the super-user function and entered the valid code number, he or she can delete a mailbox permanently by pressing 6 (see Figure 4-1). The administrator is guided through the corresponding procedure via appropriate system announcements. The system administrator enters the number of the mailbox to be deleted.
XPR100us04.fm For internal use only 4.2.2 Administering Mailboxes with the Super-User Function Accessing the Super-User Function Changing the Code Number for the Super-User Function The super-user function is protected against unauthorized access by a code number. After the system administrator has accessed the super-user function and entered the valid code number, the code number can be changed if necessary.
XPR100us04.fm Administering Mailboxes with the Super-User Function Accessing the Super-User Function 4-6 For internal use only HiPath Xpressions Compact V2.
For internal use only 5 IVMC05_ENG.fm Recording Recording During a telephone call the record function can be activated by pressing the programmed record key or with a key sequence. Deactivation results either when the programmed record key is pressed again or when the conversation is ended. The current status is displayed in the system telephone display. The recording is delivered as a normal message and is stored in the input area. It is not specifically identified as a recording.
IVMC05_ENG.fm Recording 5-2 For internal use only HiPath Xpressions Compact V2.
www.hipath.com © Siemens AG 2006 Siemens Communications Hofmannstr. 51 • D-81359 Munich Ref. No.: A31003-S2520-B100-3-7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.