Operation Manual

114
Index
Functions for making calls
using a specific line ................................ 23
Functions used during Calls ..................... 44
Functions used during calls
conference .............................................. 47
consultation ............................................. 44
cost code ................................................. 50
flash on external line .............................. 49
parking ..................................................... 48
recovering a call placed on hold .......... 50
suffix dialing ............................................ 49
toggle ....................................................... 47
transfer ..................................................... 45
Functions used for making calls .............. 18
callback .................................................... 32
calling an attendant console ................. 37
direct communication calls ................... 37
DISA ......................................................... 41
do not disturb ......................................... 60
hotline ...................................................... 36
making calls ............................................. 18
caller lists 29
override .................................................... 34
reserving a line ....................................... 31
silent monitoring .................................... 35
speakerphone ......................................... 22
speed dialing ..................................... 23, 27
switching to handset ............................. 21
switching to speakerphone .................. 21
using a temporary MSN for
making a call
........................................... 43
warmline .................................................. 36
Functions used for Receiving Calls ......... 51
Functions used for receiving calls
answering calls
....................................... 51
call forwarding ........................................ 55
Collect Call Barring ................................. 76
Hunt Groups (HG) .................................. 70
message waiting indicator .................... 62
overflow extension ................................ 76
pickup ....................................................... 53
second attendant ................................... 69
voice mail ................................................. 61
Functions used when making calls
ACS
........................................................... 39
ending a call ............................................ 22
LCR ........................................................... 38
switching to Headset ............................ 21
urgent call/recall when busy ................. 35
G
General guidelines for using the
telephone
Features Telephone ................................... 13
Groups
available/unavailable agent for UCD
group ........................................................ 75
CG groups ............................................... 70
HG Groups ............................................... 70
hunt group (HG) and call group login
and logout
................................................ 71
UCD group login/logout ......................... 73
UCD Subscriber Groups ........................ 73
H
HG Groups .................................................. 70
Hotline. ......................................................... 36
Hunt group and call group (CG) login
and logout
.................................................... 71
Hunt Groups (HG) ...................................... 70
L
LCR ............................................................... 38
M
Mailbox ........................................................ 66
Checking .................................................. 68
To activate ............................................... 67
Making Calls
Considerations
........................................ 18
Making calls ................................................ 18
ending a call ............................................ 21
using a group of external lines ............. 20
using Automatic Seizure of an active
external line ............................................. 20
using the handset .................................. 18
using the speakerphone ....................... 19
with the handset on the hook .............. 19
Miscellaneous Functions .......................... 77
oi.book Seite 114 Mittwoch, 16. August 2006 8:41 08