Operation Manual

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HiPath 1100

HiPath 1120

HiPath 1150

HiPath 1190

System Telephones

optiPoint 500 economy

optiPoint 500 basic

optiPoint 500 standard

optiPoint 500 advance

User Manual

oi.book Seite 1 Mittwoch, 16. August 2006 8:41 08

Summary of content (127 pages)

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oi.book Seite 2 Mittwoch, 16. August 2006 8:41 08 Introduction Introduction The HiPath 1100 family consists of the following systems: HiPath 1120, HiPath 1150 and HiPath 1190. The features and operation of these systems are very similar. Their differences stem from their capability regarding the number of extensions, external lines and optional modules available.
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oi.book Seite 3 Mittwoch, 16. August 2006 8:41 08 Introduction Important Notes Do not install the system or telephone sets where there may be a risk of explosion. To ensure optimal performance and operation use only original accessories manufactured by Siemens. Never open the system or dismantle any of the telephones. If you have any problems, ask for assistance from your System Administrator.
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oi.book Seite 4 Mittwoch, 16. August 2006 8:41 08 Introduction Introduction Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 About This User Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Telephone Reference Information . . . .
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oi.book Seite 5 Mittwoch, 16. August 2006 8:41 08 Introduction Switching to Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching to a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Seizure of a Specific Line . . . . . . . . .
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oi.book Seite 6 Mittwoch, 16. August 2006 8:41 08 Introduction Functions used for Receiving Calls . . . . . . . . . . . . .51 Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a Call on Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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oi.book Seite 7 Mittwoch, 16. August 2006 8:41 08 Introduction Miscellaneous Functions. . . . . . . . . . . . . . . . . . . . . . 77 Changing the Password for the Electronic Lock . . . . . . . . . . . . . . . . . . 77 Electronic Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Busy Signal when extension is busy . . . . . . . . . . . . . . . . . . . . . . . .
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oi.book Seite 8 Mittwoch, 16. August 2006 8:41 08 Introduction Special functions for ISDN lines. . . . . . . . . . . . . . .106 Call Forwarding on a Digital Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deactivation of Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . Anonymous Caller ID (Call Trace) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restriction for sending MSN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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oi.book Seite 10 Mittwoch, 16. August 2006 8:41 08 Telephone Reference Information Front Panel: optiPoint 500 advance optiPoint key module Key labels– Preset Function keys: Service Menu Redial Microphone on/off or internal speaker Speaker for Speakerphone and ring tones Lighted display, 2 lines, 24 characters per line Keypad LEDs Key labels .
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oi.book Seite 12 Mittwoch, 16. August 2006 8:41 08 Telephone Reference Information Passo a passo How to use this manual The steps for programming the system are presented sequentially in graphic format under the column "Step by Step" on the left side of each page. Symbol Explanations: Lift the handset. Replace the handset. Initiate conversation. * 8 8 , ... Enter numbers, keys, passwords, internal or external phone numbers, etc. u or v Press keys to configure telephone settings.
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oi.book Seite 13 Mittwoch, 16. August 2006 8:41 08 Telephone Reference Information Passo a passo Display Message/Prompts 06:30 27 Line 1 displays time, date, requests, error messages and confirmation messages, as appropriate. MON OCT 03 05 HiPath 1100 > Line 2 displays the internal number, the system’s name, and available options that can be selected by pressing :. If the ">" appears on the right, it means there are more options available. Options can be accessed using <>. Accessing a Feature ...
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oi.book Seite 14 Mittwoch, 16. August 2006 8:41 08 Telephone Reference Information Passo a passo Service Menu > MORE FEATURES? > *11=FORWARDING ON? Press this key. : Select using < > then confirm by pressing :. : Select using < > then confirm by pressing :. ... Using a programmable key When a key has been programmed for a certain feature, simply press the key to activate the feature. For example: Press the "CONFERENCE" key to activate this feature.
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oi.book Seite 15 Mittwoch, 16. August 2006 8:41 08 Using the HiPath 1100 Features Using the HiPath 1100 Features Considerations Feature descriptions and examples available for HiPath 1100are based on a standard optiPoint 500 system telephone model. Check specific procedure to be followed for the different system telephone models. For information on how to configure each model, see the appropriate Instructions Manual. All basic features are described in the Quick Reference Guide For System Telephones.
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oi.book Seite 16 Mittwoch, 16. August 2006 8:41 08 Using the HiPath 1100 Features Note: The number of external lines and extensions available depends on the system’s configuration.
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oi.book Seite 17 Mittwoch, 16. August 2006 8:41 08 Using the HiPath 1100 Features System signaling tones During feature configuration the system uses the following signaling tones: Tone Meaning Internal dialing tone The system is ready to receive and send call information. Signaling tone Connection established. Ring signal is being applied to phone number. Dial tone Network accepted information request and is sending a request for more information.
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oi.book Seite 18 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Functions used for making calls Making Calls Considerations • • • • When authorized, it allows you to call external numbers1 on a public network. The HiPath 1100 can also be programmed to require pressing the "Internal" key before an internal number can be dialed.
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oi.book Seite 19 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step ... Using the Speakerphone Handset on the hook. Speaker Press this key. • For an internal call: Enter an extension number (e.g., 11/101). or • For an external call: Enter the access code for an external line (e.g., 0) the external number you want to call. Wait for the call to be answered. Initiate conversation. ... with the Headset Required: A headset must be connected.
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oi.book Seite 20 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step ... Using Automatic Seizure of an Active External Line • INTERNAL Internal call Press the "INTERNAL" key. Enter an extension number (e.g., 11/101). • External calls: Enter the external number you want to call. Wait for the call to be answered. Initiate conversation. ... Using a Group of External Lines1 An extension can originate external call or calls to a Master PABX through a group of external lines.
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oi.book Seite 21 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Switching to Speakerphone Conversation using the Handset and Speaker Press and hold this key while placing the handset on the hook. Then release the key and resume the conversation. Conversation using a Headset Press the key and resume the conversation. Speaker Switching to Handset Conversation using the Speakerphone or a Headset and Lift the handset and resume conversation.
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oi.book Seite 22 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Speaker This feature turns the speaker temporarily on to allow other people in the same room to participate in the conversation. Inform the person on the other end that the speaker is on. Required: Conversation using the handset. Activation Press this key. The speaker LED turns on. Speaker Deactivation Press this key. The speaker LED turns off. Speaker Ending a Call Replace the handset or Press this key.
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oi.book Seite 23 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Seizure of a Specific Line Seizing a specific line selects that line for generating an external call or a call to another PABX. Enter the number of an external line (e.g., 801). Seizing a specific line selects that line for generating an external call or a call to another PABX. Enter the number of the external line (e.g., 801). or LINE 801 Press the "LINE 801" key, for example, to use the external line 801.
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oi.book Seite 24 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Using Speed Dialing Required: Individual Speed Dialing numbers are stored by the user. System Speed Dialing numbers are stored by the Support Technician. Press this key. Service Menu > *7=SPEED : Select and press to confirm. DIAL? or * 7 Enter the code for accessing Speed Dialing.
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oi.book Seite 25 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step If a number has already been stored, the name (if entered) or the telephone number associated will be display. > CHANGE? : Select and press to confirm. Enter the external number to be stored in this position in the Individual Speed Dialing directory. Optional You can also enter a name associated to the number. The name will be stored in the Speed Dialing directory and displayed when the number is dialed.
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oi.book Seite 26 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Each "P" character inserts a 2-second pause (default) in the connection. A longer pause can be inserted by entering more than one character (for example, for a 4-second pause enter "PP") The first "P# or #" specifies that the next digits for A will only be forwarded if: - Digital line or S0 extension: P# - DTMF digits are sent after local carrier identification, when B is not answered.
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oi.book Seite 27 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Phonebook Search A Phonebook Search or and alphanumeric search allows an extension to lookup a person’s number by the person’s name when making a call. Required: Names were assigned to the speed dialing numbers recorded. Lift the handset. or Press this key. The Speaker LED turns on. Speaker DIRECTORY ? : Press to confirm. The first record is displayed.
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oi.book Seite 28 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Entering Letters 1x ABC Letter A 2x ABC Letter B 3x ABC Letter C 4x ABC Number 2 1x DEF Letter D, and so on. 2 2 2 2 3 • • • Key "0" = enters a space. Key "1" = displays the first record on the Speed Dialing directory.
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oi.book Seite 29 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Caller Lists1 If so configured, the last calls not answered identified by the extension are stored in three caller lists. These caller lists can be programmed to save only external calls or both external and internal calls. Using a System Telephone with a display you can view and select lists: • 1 = CALLS NOT ANSWERED2 • 2 = CALLS ANSWERED • 3 = CALLS MADE Up to 10 calls can be stored for each caller list.
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oi.book Seite 30 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step End consultation. > EXIT? : Select and press to confirm. or Press this key. Service Menu or Replace the handset. or Press this key. The speaker LED turns off. Speaker Consultation about time of call and additional caller information Required: The record wanted is shown in the caller list during the consultation. > DATE/TIME? : Select and press to confirm. or > VIEW STATION NO.
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oi.book Seite 31 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step External Line Reservation 1 When there is no line available for making an external call, use the line reservation feature. Required: The user tried to access an external line and received a busy signal. Wait 7 seconds Wait 7 seconds until you hear a distintive tone (if configured, Reservation will be automatically activated). or : Press to confirm.
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oi.book Seite 32 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step For Internet Access An external line reservation for Internet access allows an extension to block a specified external line. The remaining extensions will not be able to use this line while this feature is active. This, however, does not prevent the line from receiving incoming calls as usual. Enter reservation/remove reservation of a line Press this key.
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oi.book Seite 33 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Recall due to No Answer/Busy : Press to confirm. RECALL? or * 5 8 Enter the code for confirming the recall. or Wait 7 seconds Wait 7 seconds until you hear a distintive tone (if configured, Recall will be automatically activated). Wait for a confirmation tone. Replace the handset. or Press this key. The LED turns off. Speaker Wait for the recall.
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oi.book Seite 34 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Recall Verification/Deactivation > RECALL : Select and confirm. VERIFY/DEACTI- or # 5 8 Enter the code for canceling a recall. Delete selected record. : Press to confirm. DELETE? End consultation > EXIT? : Select and press to confirm. or Press this key. The LED turns off. Speaker or Press this key. The LED turns off.
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oi.book Seite 35 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Silent Monitoring1 Silent Monitoring allows a user to override a call without sending a beep (for certain countries only). Required: There is a conversation in progress at the call destination. > SILENT : Select and press to confirm. MONITOR? or * 9 4 4 Enter the code for Silent Monitoring. Enter the extension (e.g., 11/101). Wait. Start monitoring.
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oi.book Seite 36 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step During a conversation using a headset (see Headset feature), Urgent Calls are signaled, although they cannot be answered until the call has ended. Once the call has ended you must press the HEADSET ON key or the electronic hook control to answer an Urgent Call. The call will not be answered automatically.
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oi.book Seite 37 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Calling an Attendant Console (AC)1 An Attendant Console can be called at any time for making a call or simply for consultation. 9 Enter the code for calling the Attendant Console. Wait for the call to be answered. Initiate conversation. Direct Communication Call This features enables sending voice messages to System telephones using the speakerphone.
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oi.book Seite 38 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Speakerphone Auto-Answering Mode1 The called extension receives an Alert tone. The call using the speakerphone is established immediately after this tone is received. Required: A System Telephone with a Speakerphone at the destination number. > HF ANSWERBACK ON ? : Select and press to confirm. or > HF ANSWERBACK OFF ? : or * 9 6 or # 9 6 Enter the code to activate or deactivate answering.
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oi.book Seite 39 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step You can configure the HiPath 1100 to send a warning tone in the event that no external line is available for LCR (see Programming Manual - Main Configurations Warning Tone when LCR is not available). This will alert the user to the fact that the call is being completed by a standard Carrier and that rates may be higher than usual.
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oi.book Seite 40 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Index Dialed Number 02 262 AlterAlternate nate Number Destination 341 Overflow Destination 801 803 The system dials the number 341XXXX using 801 as a destination. If this line is busy, the overflow option route/destination will be 803. Conversion Rules may include interdigit pauses (refer to the Help file in HiPath 1100 Manager).
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oi.book Seite 41 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Timer for Outgoing External Calls1 This setting specifies a maximum time for the duration of an outgoing external call for each extension. The time count starts upon connection of a call and it never restarts while the call is in progress (e.g., when there is a transfer). Once the specified time expires, the call is automatically disconnected.
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oi.book Seite 42 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step • • • • • • ”Suffix Dialing” Æ page 49 ”Door Opener” Æ page 91 ”Electronic Lock” Æ page 77 ”Speed Dialing” Æ page 23 (System and Individual) ”Relay” Æ page 81 ”Do Not Disturb” Æ page 60 Required: The telephone used cannot be part of the system, that is, it cannot be an extension. Lift the handset.
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oi.book Seite 43 Mittwoch, 16. August 2006 8:41 08 Functions used for making calls Step by step Using a Temporary MSN to make a call This feature allows you to use a temporary MSN from your own directory to make an external call. Or use the "”Programming the Keys” Æ page 96" feature to assign a key to a MSN for monitoring incoming and outgoing calls.
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oi.book Seite 44 Mittwoch, 16. August 2006 8:41 08 Features used during Call Step by step Features used during Call Consultation1 The Consultation feature allows the extension to make a consultation to a third party when a call is in progress. At the same time, it prevents the first caller from listening to the conversation. Required: A call is in progress. CONSULT? : Press to confirm. or Press the "CONSULT" key. CONSULT Enter the extension number (e.g.
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oi.book Seite 45 Mittwoch, 16. August 2006 8:41 08 Features used during Call Step by step Transfer1 The Transfer feature allows an extension to transfer a call (incoming or outgoing) to another extension or to an external number. Required: A call is in progress. > TRANSFER : Select and press to confirm. ? Enter the extension or external number. Optional ( TRANSFER ? ) Let the caller know that there is a second call. : Press to confirm. or Replace the handset. or Speaker Press this key.
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oi.book Seite 46 Mittwoch, 16. August 2006 8:41 08 Features used during Call Step by step If the consultation extension is busy or does not answer, or if you want to return to the first call before answering... RETURN TO HELD CALL? : Press to confirm. or * 0 Enter the code for returning to the first call. Wait to return. Proceed with the conversation.
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oi.book Seite 47 Mittwoch, 16. August 2006 8:41 08 Features used during Call Step by step Toggle The toggle feature allows switching conversations between two calls. Required: A consultation is in progress. > TOGGLE/ CONNECT? : Select and press to confirm. or Press this key. Service Menu * 2 Enter the code for switching between two calls. or Press the "TOGGLE" key. TOGGLE Wait to return. Proceed with the conversation.
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oi.book Seite 48 Mittwoch, 16. August 2006 8:41 08 Features used during Call Step by step Parking1 The Parking feature can place up to 10 internal or external calls on hold and answer these at any extension. Required: A call is in progress. Press this key. Service Menu > *56=PARKING : Select and press to confirm. ? or * 5 6 Enter the code for answering a call. or Press the "PARK" key. PARK 0 ... 9 Select the parking slot (e.g., 0). Replace the handset. or Press this key. The LED turns off.
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oi.book Seite 49 Mittwoch, 16. August 2006 8:41 08 Features used during Call Step by step Suffix Dialing1 Suffix Dialing allows an extension to send information or MF commands during a call (e.g., for telebanking).). Required: There is a call in progress and the system accessed is ready to receive information/codes. Enter the information requested by the answering service. Wait for data confirmation. When the consultation is completed, replace the handset. or Press this key. The LED turns off.
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oi.book Seite 50 Mittwoch, 16. August 2006 8:41 08 Features used during Call Step by step Recovering a Call on Hold This feature allows to recover a call that was placed on hold for consultation when the consultation destination is busy or there is no answer. Once the call is resumed the destination is disconnected. Required: A consultation or transfer was completed and the destination is busy or does not answer. > RETURN : Select and press to confirm.
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oi.book Seite 51 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step Functions used for Receiving Calls Answering Calls Extensions receive different ringing signals and tones depending on the type of call being received and the specified country setting. For example, some types of ringing signals are: • When receiving an internal call or callback, the telephone rings twice (two short beeps) at 4-second intervals.
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oi.book Seite 52 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step ... with a Headset Required: A headset must be connected. A key has been programmed for the "Headset" feature or the headset has an electronic control button that acts as the hook (see Headset feature). << >> The extension receives a call ringing signal. A headset does not receive a ringing signal unless it’s electronic hook button is appropriately configured. : Press to confirm.
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oi.book Seite 53 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step To switch between calls (Æ page 47)... > TOGGLE/ : Select and press to confirm. CONNECT? or Press this key. Service Menu * 2 Enter the code for switching between two calls. or Press the "TOGGLE" key. TOGGLE Wait to return. Proceed with the conversation.
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oi.book Seite 54 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step Individual The Individual Pickup feature allows a system extension to answer a call that rings in a different known extension number. Required: A known extension is ringing. Press this key. Service Menu > PICKUP : Select and press to confirm. - DIRECTED or Press this key. Service Menu * INDIVIDUAL PICKUP 5 9 or Enter the code for Individual Pickup. Press the "INDIVIDUAL PICKUP" key.
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oi.book Seite 55 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step Call Forwarding1 It allows rerouting an incoming call to a specified extension, group or external number. Internal Internal Call Forwarding reroutes calls made to an extension to another specified extension or to a Voice Mail Server, Call Group (CG) or Fax/DID. > FORWARDING : Select and press to confirm. ON? or * 1 1 Enter the code for Call Forwarding. Enter the number for the 1.
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oi.book Seite 56 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step Wait for a dial tone. Enter the number you want to call. : Press to confirm. SAVE? When there is no answer1 The Call Forwarding - No Answer feature allows rerouting a call made to a specific extension to another extension, a Voice Mail Subscriber Group or an external number, after a specified timeout. Press this key. Service Menu > MORE FEATURES? > *14=FORW. NO REPLY ON : Select and press to confirm.
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oi.book Seite 57 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step For Fax/DID1 When a Fax/DID module is installed, calls can be forwarded to Auto-Answering Mode. Enter the type of Call Forwarding wanted: 1. * 1 1 - Immediate Call Forwarding 2. * 1 4 - Call Forwarding - No Answer Enter the Call Forwarding destination number. 1. ALL TO: ANNOUNC. FAX Call forward to FAX is indicated on the Display. 2. ALL TO: ANNOUNC.
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oi.book Seite 58 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step Conditional1 Incoming calls can be forwarded to a specified destination, as configured in any TSP-type (TAPI Service Providers) application, such as Windows TAPI Browser: Previous list or Unconditional Call Forwarding settings will be overwritten by the new list settings .
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oi.book Seite 59 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step Deactivating Call Forwarding This feature allows an extension to resume answering incoming calls. Internal/External Press this key. Service Menu > MORE FEATURES? > #11=FORWARDING OFF ? : Select and press to confirm. : or # 1 1 Enter the code for deactivating Call Forwarding. Conditional Press this key. Service Menu > #0=RESET SERVICES ? : Select and press to confirm.
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oi.book Seite 60 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step Do Not Disturb1 The Do Not Disturb feature prevents internal and external calls from being directed to an extension while allowing it to make calls. When the handset is lifted there is a distinctive dial tone to remind the user that the feature is activated. Press this key. Service Menu > MORE FEATURES? > *97=DND ON? : Select and press to confirm.
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oi.book Seite 61 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step Voice Mail1 Voice Mail is an information tool designed to facilitate communications within and outside of organizations. It is similar to electronic mailing, faxing, etc. The characteristic feature of Voice Mail is that communications are carried out by means of voice.
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oi.book Seite 62 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step External Server A Voice Mail Server outsourced to a local carrier works for specified extensions grouped as a "External MWI Group" during the configuration of the system. When there is a message in the mailbox, the extensions that belong to this group receive a MWI (Message Waiting Indicator) from the external Voice Mail Server.
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oi.book Seite 63 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step or * 9 1 Enter the code for programming a key. Select a programmable key. : Press to confirm. : Select and press to confirm. CHANGE KEY? > MAILBOX ? : Press to confirm. SAVE? or > ANOTHER : Select and press to confirm.
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oi.book Seite 64 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step Activating the Reception of an Internal MWI1 When a Subscriber Group is programmed as a VMIe Group Interface, it becomes a Voice Mail Subscriber Group that can be enabled for signaling the moment a new message is waiting (see Programming an Extension - VMIe Group Interface in the Programming Manual). This is the only group with permission to deactivate the internal MWI. Press this key.
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oi.book Seite 65 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step Lift the handset. or Press this key. The LED turns on. Speaker or MESSAGE Select this key. MESSAGE Enter the direct access code (Voice Mail Subscriber Group) for the Voice Mail system (e.g., 790). Wait for the Voice Mail to answer the call. Proceed with what you want to do by following the instructions given by the Voice Mail Server.
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oi.book Seite 66 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step Entry Voice Mail (EVM) The HiPath 1100 can be equipped with an integrated voice recording capability for Entry Voice Mail . Your local Support Technician can configure up to 24 standard mailboxes, 2 of which can be for forwarding (Day/Night Service message).
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oi.book Seite 67 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step Configuring a Personal Mailbox If the Support Technician has not already configured your personal mailbox. Required: Automatic mailbox configuration has been authorized by the system’s Support Technician. 7 9 0 Enter the code for "Entry Voice Mail" (default = 790). Enter the password for the mailbox (default = 1234). Wait for the Voice Mail to answer the call.
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oi.book Seite 68 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step Checking your Personal Voice Mailbox Messages stored in your mailbox are indicated on your telephone as follows: • An audible tone is heard when you lift the handset. • The "Mailbox" key blinks, if appropriately configured for this featureÆ page 62. • The number of messages stored is shown on the display. For example, "3 new messages.
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oi.book Seite 69 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step From an external telephone Connect to your HiPath 1100. Enter the MSN designated to your EVM by the system’s Support Technician (check with the Support Technician). or If Call Forwarding to Entry Voice Mail is activated: + * Enter your external number (MSN) and press the Star (*) key during the message playback. Enter your personal mailbox password (default = 1234).
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oi.book Seite 70 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step Groups1 A Group consists of extensions joined by type or proximity. Its goal is to prevent calls from going unanswered when an extension is busy or absent. Call Groups (CG) When a call to a Call Group (CG) is received, it rings at all the extensions for that group. The first user (telephone) to answer the call initiates conversation with the caller.
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oi.book Seite 71 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step Hunt Group (HG) and Call Group (CG) Login and Logout1 Hunt Group (HG) and Call Group (CG) login and logout allow an extension to join or exit one or more of its groups at anytime. Group Login/Logout > JOIN GROUP? : Select and press to confirm. or > LEAVE GROUP? : or * 8 5 or # 8 5 Enter your group login (ON) or logout (OFF) code. or Press the "GP LOGON/GP LOGOFF" key.
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oi.book Seite 72 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step If a name has been stored for this group, it will be displayed (if configured by the system’s Support Technician). or If an X does not appear, it means that the ringing signal is disabled. 770 (Name) or Enter the Call Group number. • 7 7 0 to 7 7 9 = Call Group (CG); or Enter the Hunt Group number. • 7 8 0 to 7 8 9 = Hunt Groups (HG); : Press to confirm.
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oi.book Seite 73 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step UCD Subscriber Groups1 Each UCD (Uniform Call Distribution) Subscriber Group is formed by a maximum of 32 extensions. These extensions are assigned to answer calls destined to a specific number that identifies the group. The users of these extensions are called Agents. Calling a UCD Group Enter the UCD group number. • 7 9 0 to 7 9 9 = UCD Group Wait for the call to be answered. Initiate conversation.
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oi.book Seite 74 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step In the event that the extension belongs to more than one Group > LOG ON? : Select and press to confirm. or > LOG OFF? : or * 4 0 1 or # 4 0 1 Enter the code to login or logout of the UCD group. or Press the "UCD GP LOGON/LOGOF" key. GPLOGON/GPLOGOFF or GPLOGON/GPLOGOFF If an X appears next to the group number (e.g., 790) it means that the ringing signal for this group is enabled.
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oi.book Seite 75 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step > UCDGRP. ON/OFF? : Select and press to confirm. The ringing signal for all groups is enabled/disabled. Available/Unavailable Agent for a UCD Group Enables an Agent to start receiving calls within a group or to stay away from the group, for example, in the event of a meeting. Available/Unavailable Agent > AVAILABLE? : Select and press to confirm.
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oi.book Seite 76 Mittwoch, 16. August 2006 8:41 08 Functions used for Receiving Calls Step by step Collect Call Barring When this feature is activated, the system automatically rejects all incoming collect calls over a digital line. Calls received over an analog line are rejected only at the moment they are answered.
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oi.book Seite 77 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Miscellaneous Functions Changing the Password for the Electronic Lock This is a security feature that protects against unauthorized use by setting a personal password. Press this key. Service Menu > *93=Change : Select and press to confirm. Password? or * 9 3 Enter the code for changing the password. Enter the current 5-digit password for the electronic lock (default is 00000). Enter a new password.
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oi.book Seite 78 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step > CHANGEOVER ON ? : Select and press to confirm. or > CHANGEOVER OFF ? : or * 6 6 or # 6 6 Enter the code for deactivating the electronic lock. Enter your 5-digit password (the default is: 00000). The display shows that this feature is enabled. TELEPHONE LOCKED or The display shows that this features is disabled.
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oi.book Seite 79 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Busy Signal when extension is busy This features allows all telephones in the "Busy Signal" Group to automatically switch to a busy signal when a member of the group has a call in progress (see Programming a Digital Trunk - Busy Signal, in the Programming Manual). External calls do not ring (on digital lines the caller hears a busy signal).
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oi.book Seite 80 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step or * 9 4 1 2 Enter the code for selecting a country. Enter the country code (up to 8 digits). The code is stored and the system is restarted.
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oi.book Seite 82 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step If a Fax/DID facility was configured... The relay can be controlled by a remote MF telephone Required: The remote telephone must have a conversation in progress with the system’s programming extension. Press this key. Service Menu > *90= CONTROL RELAY ON? : Select and press to confirm. or > *90= CONTROL RELAY OFF ? : or * 9 0 or # 9 0 Enter the code for activating or deactivating the relay.
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oi.book Seite 83 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Acknowledging/deactivating a General Alarm If the Support Technician configured the alarm feature for your extension, it will ring whenever there is an alarm condition on the HiPath 1100. Answer the call to acknowledge that the alarm was detected. If the alarm call is not acknowledged, a new attempt at a call will be made (as programmed) and the extension will ring again. Required:The display shows "CALL: RLA CHK...
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oi.book Seite 84 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Scheduling Time Reminders Press this key. Service Menu > *46=TIMED REMINDER ON? : Select and press to confirm. or * 4 6 Enter the code for canceling the alarm clock. : Select and press to confirm the type of scheduled time 1= DAILY? reminder you want. or > 2=DAILY EXC. WEEKENDS : or > 3=AFTER TIMEOUT : or > 4=SPECIFIC DAY : or 1 or 2 or 3 or 4 Enter an option.
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oi.book Seite 85 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Deleting/Checking a Scheduled Time Reminder Press this key. Service Menu > #46=TIMED REMINDER OFF ? : Select and press to confirm. or # 4 6 DELETE? Enter the code for [DELETE?][DELETE?] a Time Reminder. : Press to confirm. or > EXIT? : Select and press to confirm. Scheduled Time Reminder Call Required: A time reminder was scheduled. The telephone rings. The scheduled time is displayed.
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oi.book Seite 86 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step COS (Class of Service) Changeover1 The COS Changeover feature authorizes the user to use a different system extension temporarily to make calls as if he was at his own extension but with a lower class of service. Press this key. Service Menu > MORE FEATURES? > *508=WALKING COS ? : Select and press to confirm. : or * 5 0 8 Enter the code for COS Changeover.
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oi.book Seite 87 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step > *490=CAMPON PROTECTION ON : Select and press to confirm. or > #490=CAMPON PROTECTION : or * 4 9 0 or # 4 9 0 Enter the code for deactivating Data Protection. Call Waiting Signaling Tone This feature allows you to activate/deactivate the automatic sending of a signal (call waiting) for a second call when a conversation is in progress. Required: The extension being called is busy. Press this key.
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oi.book Seite 88 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Room Monitor1 A Room Monitor (Babyphone) uses a telephone handset as a microphone to capture audio signals in a room. To activate Press this key. Service Menu > *88=BABYPHONE? : Select and press to confirm. or * 8 8 Enter the code for activating the Room Monitor feature. Lift the handset and position it towards the object to be monitored. or Press this key.
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oi.book Seite 89 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Wait for a continuous tone (if necessary, switch to DTMF) then enter your internal number and the lock’s password. Enter the number for the extension to be monitored. Wait. The user calls the extension assigned to the feature to hear the audio signals present. Night Service1 The Night Service feature activates DIDs on the Night Table. It can be enabled or disabled at any system extension.
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oi.book Seite 90 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Call Forwarding when there is no answer on a for digital lines In some circumstances incoming calls over an digital line are forwarded to an Overflow extension after a specified timeout. 1. When no MSN number is assigned to an extension number. 2. When a MSN number is assigned to an extension number. The MSN number incoming call rings at the extension assigned to it.
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oi.book Seite 91 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Door Opener1 The Door Opener feature allows a programmed extension to open a specified door. Required: The call is made to the Entrance Telephone. Lift the handset. or Press this key. The LED turns on. Speaker : Press to confirm. Open Door ? or Press this key. Service Menu > *61=Open : Select and press to confirm. Door ? or * 6 1 Enter the code for opening the door. or Press the "OPEN DOOR" key.
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oi.book Seite 92 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Remote Configuration1 The Remote Configuration feature allows for the remote configuration of the HiPath 1100. Using a MF Telephone Required: The programming extension must have a conversation in progress with the remote programmer. Press this key. Service Menu > MORE FEATURES? > *991=ADM. REM. : Select and press to confirm.
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oi.book Seite 93 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Using the HiPath 1100 Manager application1 Required: • Analog line: The system’s serial port as well as the remote PC must be connected to a modem with access to the telephone network. • Digital line: The S0 Option Module must be connected to a ISDN-type digital line, and the remote PC must have an ISDN modem installed and connected. Press this key. Service Menu > MORE FEATURES? : Select and press to confirm.
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oi.book Seite 94 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Associated Group1 The Executive/Secretary provides quick access to extensions that must communicate continually. With this feature you can assign many non-Executive extensions (Secretaries) to a single telephone (Executive .
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oi.book Seite 95 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Call Charge Consultation1 If call charges for calls made have been established, the system will have the ability to show the totals for the calls on the displays of system telephones.
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oi.book Seite 96 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Programming the Keys1 The Key Programming feature allows an extension to assign functions to a system telephone’s programmable keys. This can also be accomplished using the HiPath 1100 Manager application. Procedure for programming the keys Press this key. Service Menu > *91= : Select and press to confirm. PROG KEY? or * 9 1 Enter the code for programming a key. Select a programmable key.
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oi.book Seite 97 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step The feature can now be activated by pressing the key. For features that can be activated or deactivated, such as "DO NOT DISTURB", simply press the appropriate key once to activate it and then again to deactivate it.
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oi.book Seite 99 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Programming the Procedure Key You can store numbers and functions that include more than one action, that is, you can assign multiple commands to a single telephone key. Thus it is possible, for instance, to store a ”Cost Code” Æ page 50 function with all its required data (cost code + external number) to a single key. You can also store number that require additional data. Press this key.
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oi.book Seite 100 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step The number sequence assigned to the key is called when the key is pressed. For procedures with features that can be activated/deactivated, press the key to activate and press it again to deactivate the feature. The Procedure key can also be activated during a call. The numbers are stored in the memory and automatically sent as MF signals. In additiona, interdigit pauses can be set into the dialing procedure.
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oi.book Seite 101 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step > RELEASE : Select and press to confirm. CALL? : Press to confirm. SAVE? or If you make a mistake: > PREVIOUS? : Select and press to confirm. All digits that were entered will be deleted. : Press to exit. EXIT? Deleting Key Assignment Press this key. Service Menu > *91= : Select and press to confirm. PROG KEY? or * 9 1 Enter the code for programming a key. Select a programmable key.
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oi.book Seite 102 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Headset1 It is an accessory that can be installed on terminals to replace the use of the handset and provide the user with more comfort and with hand-free operation. Models with electronic hook control (such as Siemens Elipse 1.8 EHS and GN Netcom 9120) for answering calls using a headset must use a 16 optiPoint Acoustic Adapter, regardless of the optiPoint model used.
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oi.book Seite 103 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Required: A headset must be connected. A key must be programmed for the Headset feature by”Programming the Keys” Æ page 96 selecting HEADSET ON on the menu, unless the headset has an electronic hook switch. For making a call Press the HEADSET ON key or the electronic hook control to make a call. HEADSET ON Enter the extension or external line number (e.g., 11/ 101).
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oi.book Seite 104 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step Storing a phone number in a programmable key For each key on the telephone set or additional terminal that has not been programmed you can store a telephone number that you dial frequently. System Telephone with a display. Press this key. Service Menu > *91= : Select and press to confirm. PROG KEY? or * 9 1 Enter the code for programming a key. Select a programmable key.
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oi.book Seite 105 Mittwoch, 16. August 2006 8:41 08 Miscellaneous Functions Step by step When an internal number is programmed, the key light turns on to indicate when an extension is being used. Date and Time Settings If authorized, you can set the HiPath 1100 date and time. The date and time can be shown on your system telephone display. Service Menu > MORE FEATURES? > SET SYSTEM CLOCK Press this key. : Select and press to confirm. : Enter the date (day, month and year) in a 6-digit format.
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oi.book Seite 106 Mittwoch, 16. August 2006 8:41 08 Special functions for ISDN lines Step by step Special functions for ISDN lines Call Forwarding on a Digital Line The Call Forwarding on a Digital Line feature allows rerouting calls to an external number. > EXT : Select and press to confirm. FORWARDING ON? or * 1=IMMEDIATE? 6 4 Enter the code for activating Call Forwarding. : Enter the type of Call Forwarding wanted. or > 2=NO ANSWER ? : or > 3=BUSY? : or 1 or 2 or 3 Enter an option.
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oi.book Seite 107 Mittwoch, 16. August 2006 8:41 08 Special functions for ISDN lines Step by step Deactivation of Call Forwarding > EXT FORWARDING OFF ? : Select and press to confirm. or # 6 4 1=IMMEDIATE? Enter the code for deactivating Call Forwarding. : Enter the type of Call Forwarding wanted. or > 2=NO ANSWER ? : or > 3=ON BUSY? : or 1 or 2 or 3 Enter an option. Enter the Call Forwarding MSN. SAVE? : Press to confirm.
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oi.book Seite 108 Mittwoch, 16. August 2006 8:41 08 Special functions for ISDN lines Step by step Anonymous Caller ID (Call Trace)1 Allows a local carrier to identify external and malicious anonymous callers. The caller ID can be determined during a call or up to 30 seconds after the call. However, it is critical that the handset remains off the hook. Required: An external call is in progress. Press this key. Service Menu > *84=TRACE : Select and press to confirm.
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oi.book Seite 109 Mittwoch, 16. August 2006 8:41 08 Special functions for ISDN lines Step by step Using Features provided by a Carrier over an ISDN Network In some countries you may access features offered by a local carrier for ISDN lines (ask your system’s technical support personnel for more information). Press this key. Service Menu > MORE FEATURES? > *503= KEYPAD DIALING? : Select and press to confirm. : or * 5 0 3 Enter the code for activating. or There is an external call in progress.
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oi.book Seite 110 Mittwoch, 16. August 2006 8:41 08 Practical Guide Step by step Practical Guide Care of the Telephone • • • To clean the telephone use a slightly damp cloth or an antistatic cloth. Never wipe the phone with a dry cloth! If necessary, you may use a diluted mild detergent (commercially available). After cleaning, thoroughly remove the detergent using a cloth dampened with water. Do not use alcohol-based detergents or any abrasive cleaning products.
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oi.book Seite 111 Mittwoch, 16. August 2006 8:41 08 Practical Guide Step by step System Error Messages This function provides indication that an error occurred in the system. The error is signaled on the keys and on the displays of system telephones. Required: System Telephone with a display. Select the key programmed for indicating system error messages. ERROR MESSAGE > : Navigate through the display to read the message and confirm.
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oi.book Seite 112 Mittwoch, 16. August 2006 8:41 08 Practical Guide Step by step Display Messages This feature shows on the telephone display information about actions performed by the user. 112 ERROR ACK Possible cause: This message confirms that an error has occurred. CDR BUFFER FULL Possible cause: Memory space available for tickets is full. Tickets will be overwritten. FRAUD DTCT DISA Possible cause: DISA password entered incorrectly at least three times.
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oi.book Seite 113 Mittwoch, 16. August 2006 8:41 08 Index Index A Acknowledging/Deactivating a General Alarm Deactivating a General Alarm ............... 83 ACS ............................................................... 39 Alarm clock .................................................. 83 deleting/checking a scheduled time ... 85 schedule timed reminders .................... 84 scheduled time reminder call ............... 85 Answering calls ..........................................
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oi.book Seite 114 Mittwoch, 16. August 2006 8:41 08 Index Functions for making calls using a specific line ................................ 23 Functions used during Calls ..................... 44 Functions used during calls conference .............................................. 47 consultation ............................................. 44 cost code ................................................. 50 flash on external line .............................. 49 parking ....................................
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oi.book Seite 115 Mittwoch, 16. August 2006 8:41 08 Index Miscellaneous functions acknowledging/deactivating a General Alarm ........................................................ 83 alarm clock .............................................. 83 Associated Group ................................... 94 busy signal when extension is busy ... 79 call waiting signaling tone ..................... 87 changing the password for the electronic lock .........................................
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oi.book Seite 116 Mittwoch, 16. August 2006 8:41 08 Index U UCD Agent in Service/Out of Service .... 75 Urgent call/recall when busy .................... 35 Using ............................................................ 13 Using a specific line ................................... 23 Using a temporary MSN for making a call ............................................................. 43 V Voice Mail .................................................... 61 accessing a mailbox ...........................
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oi.book Seite 117 Mittwoch, 16. August 2006 8:41 08 Terminals, Adapters and Accessories Terminals, Adapters and Accessories Using options improves performance and provides more comfort to the user during work. Additional optiPoint Terminals: Additonal terminals provide increased confort, efficiency and safety. The following terminals are supported: optiPoint key module, optiPoint memory module.
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oi.book Seite 118 Mittwoch, 16. August 2006 8:41 08 Feature Codes Feature Codes Symbols Symbols 8 8, #, Explanation ... Enter numbers, keys, password, internal or external numbers, etc.
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oi.book Seite 119 Mittwoch, 16. August 2006 8:41 08 Feature Codes Features Features can be selected as follows: 1. Using the Navigation keys in the Main Menu 2. Using the Service Menu key then browsing the feature option list 3. Using the Service Menu key and the appropriate Feature Code 4. Using a programmable key 5.
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oi.book Seite 120 Mittwoch, 16. August 2006 8:41 08 Feature Codes Feature Code Internet Access Activation * 4 9 3 external line Internet Access Deactivation # 4 9 3 external line External Line Reservation Busy 1)Wait for Phone rings external or 2) Service Menu * Phone rings 5 8 external Functions Used for Making Calls System Speed Dial Individual Speed Dial Individual Speed Dialing Programming * * * ...
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oi.book Seite 121 Mittwoch, 16. August 2006 8:41 08 Feature Codes Feature Code Warmline (If programmed) Wait for Override busy extension busy extension Silent Monitoring busy extension * Service Menu * 6 2 busy extension 9 4 4 : or no answer RECALL? Callback 1º) To activate Wait for. Phone rings (Extension does not answer or is busy) or 2) Wait for * 5 8 . . Wait for. The telephone rings.
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oi.book Seite 122 Mittwoch, 16. August 2006 8:41 08 Feature Codes Feature Code Internal Transfer (When an external analog line extension programmed as “Type of Answering Signal ” or a digital line External is being used, you must wait < > TRANSFER? for an answer before transferring the call.
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oi.book Seite 124 Mittwoch, 16. August 2006 8:41 08 Feature Codes Feature Code Music on Hold Deactivation # 9 4 1 0 Remote Configuration HiPath 1100 Manager * 9 9 2 Remote configuration using a standard MF telephone 1) Programming extension must have a conversation in progress with the remote programmer: * 9 9 1 Remote programmer must provide: password programming codes.
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oi.book Seite 125 Mittwoch, 16. August 2006 8:41 08 Feature Codes Feature Code Alarm Clock Daily, except weekends * 4 6 2 time (e.g., 1230) : Alarm Clock After a specified time period * 4 6 3 time (e.g., 1230) : Alarm clock For a specified date and time * 4 6 4 date/time (e.g.
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oi.book Seite 127 Mittwoch, 16. August 2006 8:41 08 www.siemens.com/hipath The information in this document provides only general descriptions of the features. The actual features may not correspond exactly to the descriptions herein and, furthermore, they are subject to changes to the extent that products continue to be developed. The selection of features to be provided is not binding unless explicitly established in the terms of the contract.