s Hicom 300 optiset E basic
User Guide Introduction .............................................................................................. 5 Standard Features ................................................................................... 6 Internal and External Dialling ................................................................... 6 Dialling the Switchboard ........................................................................... 6 Call Transfer .....................................................................
User Guide - Cont’d Optional Features .................................................................................. 22 Individual Abbreviated Dialling ................................................................ 22 System Abbreviated Dialling ................................................................... 23 Stored Number Redial ............................................................................ 24 Timed Reminder .........................................................................
Introduction This guide is designed to assist extension users on a Siemens Hicom 300 Communications System to use all authorised features. Your extension may not be authorised∗ ∗ to use all features. The Siemens representative can confirm features that are available to you. Your extension may also be subject to trunk barring thus restricting where you may dial.
Standard Features Internal and External Dialling Handset operation - lift handset, listen for internal dial tone - dial the required extension number or external number preceded by line access code (code is normally 0) Handsfree operation - do not lift handset - dial the required extension number or external number preceded by line access code (code is normally 0) - lift handset when called party answers V Your telephone may have restricted dialling facilities, e.g. trunk calls may not be permitted.
Call Transfer You may transfer an internal or external call from your extension to any other extension or to the switchboard.
Enquiry Call This feature allows you to hold an existing call, dial another extension or even an external number, conduct a conversation without the original caller overhearing, and then return to the original caller.
Toggling between Calls You have a call on the line and wish to make a second call and want to toggle between both calls. Activate Toggle - you are engaged on a call - press Transfer key, listen for internal dial tone - dial the required extension or external number or You have a call on the line and wish to answer a second call and want to toggle between both calls. - press Call Pickup key You may use the Toggle key to switch between the original and 3rd party calls.
8 Way Conference This feature allows you to bring up to 7 parties into an existing conversation on your extension. The 7 parties could be external, internal or a mix of both. Activate Conference - you are engaged on a call press Transfer key, listen for internal dial tone dial the required extension or 0 and the external number dial ∗ 31 conference tone is heard and 3 parties are connected. Repeat the procedure to add more parties to the conference.
Call Pickup The call pick up feature allows you to answer any ringing extension in your pickup group from your telephone.
Transfer a Second Caller Answer 2nd Call If you are busy on a call when the Call Pickup LED flashes and you wish to answer the waiting call. - ask existing caller to hold press Call Pickup key 1st call is placed on hold 2nd call is now on line Transfer 2nd Call - press Transfer key, listen for internal dial tone dial required extension number replace handset 1st call will ring you back Return to Call If you receive no reply or busy tone you can return to the second caller.
Call Park Calls may be parked on your optiset E basic for retrieval from your telephone, or any other digital telephone in your Call Pickup group which is equipped with a Park key. V Only 1 call per pickup group may be parked at a time.
Call Back Call Back requests can be left on extensions which have been rung and not answered or are busy. Activate Call Back - Busy - called extension is busy dial ∗ 22 confirmation tone is heard replace handset The system will automatically call you back when both your extension and the called extension are free.
Call Back - Cont’d Cancel Call Back (Before Ring Back) - lift handset dial # 22 confirmation tone is heard replace handset 15
External Line Reservation Should you dial 0 for a line and receive busy tone, i.e. all lines are busy, you may reserve the first line to become free for your use. Activate External Line Reservation You have dialled 0 for an external line and receive a busy tone, do not replace your handset. - dial ∗ 22 - listen for confirmation tone - replace handset When an external line becomes free your extension will ring. - lift handset - internal dial tone is heard - Dial 0 for the line and required external number.
Call Diversion Features Fixed Call Forwarding Your line can be forwarded to a fixed destination for answering. This can be to either a Digital, analogue extension or external number. Programme or Change Fixed Call Forwarding - press Programme key press Call Forward key twice or dial ∗ 11 dial required extension number or 0 and external number press Programme key Call Forward LED is on (if equipped) The Fixed Call Forward destination has now been permanently programmed.
Variable Call Forwarding This is a temporary Call Forwarding feature which allows you to divert all your calls to a destination of your choice and will override your Fixed Call Forwarding destination.
PIN Features Electronic Telephone Lock This feature allows you to lock your extension, by dialling your PIN , which prevents unauthorised use of your extension. The PIN assigned to your extension will be provided by your System Administrator. Lock your Extension - dial ∗ 21 and your PIN Your extension will now be restricted to local or internal calls only Special dial tone will be heard to remind you that the feature is activated.
Mobile Class of Service This feature allows you to activate your own Class of Service (barring level) on any extension. Activate Mobile Class of Service - dial ∗ 25 and your PIN Calls will now register against your name on the Telephone Management System. Cancel Mobile Class of Service - dial # 25 V 20 Should you forget to cancel your PIN at the remote extension, contact the extension and ask them to dial # 25.
Follow Me This feature allows you to activate call forwarding at a remote extension to enable calls to follow you from extension to extension. Activate Follow Me When you arrive at the remote extension where you wish to receive calls made to your extension. - lift handset, listen for internal dial tone dial ∗ 25 and your PIN dial ∗ 10 replace handset Incoming calls to your extension will divert to this extension. When you activate this feature it transfers various facilities to this extension e.g.
Optional Features Individual Abbreviated Dialling In addition to the System Abbreviated dialling lists you may programme 10 additional numbers, under the dial keypad digits 0-9, for your exclusive use. These numbers will, however, be subject to any trunk barring limits which apply to your extension.
System Abbreviated Dialling The system allows for the storage of 16000 external telephone numbers divided into 16 groups, each containing 1000 numbers. You can have access to any 2 groups i.e. 2000 numbers. By utilising the system abbreviated dialling you will be permitted to dial specific numbers that would be outside your normal trunk barring limits.
Stored Number Redial This feature allows you to store any number for later re-dialling. The number may be stored for as long as required. Store a Number You have dialled a number and have not been answered or the number is busy, do not disconnect.
Timed Reminder This feature allows an extension to store one timed reminder. The system will then call the extension at the required time. Programme Timed Reminder - press Programme key - dial ∗ 23 - dial required time e.g. 0945 for 9:45 am 1430 for 2:30 pm Reminder Callback - telephone rings with special callback ringing - lift handset - replace handset If not answered your telephone will ring for 40 seconds and then 5 minutes later will ring again for 40 seconds. Timed Reminder is now cancelled.
Night Service When the night bell rings - lift handset - dial ∗ 88 - you are now connected to the caller Check with System Administrator if any other type of Night Service is operational.
Key Settings (+/–) The Plus and Minus keys allow for the individual setting of the levels of speech, ringing and ring tones.
Quick Reference Outside Line 0 Operator 9 Call Forward Variable - cancel Prog *10 & no. Prog #10 Call Pickup *33 8 Way Conference *31 - deactivate #10 Ring Back *22 - activate *10 Timed Reminder Stored No. Re-dial Prog *23 Individual Dialling - Prog *19 Unlock Extension #21 PIN Lock Extension *21 PIN Night Service Call Forward Fixed *88 - di al Mobile Class of Service - cancel Follow Me - cancel Siemens Telecommunications (Pty) Ltd. 28 Private Bag X71 Prog *11 & no.
