s HiPath 4000 Hicom 300 E/300 H Operating Instructions optiPoint 500 entry
About these Operating Instructions About these Operating Instructions These Operating Instructions describe the use of the optiPoint 500 entry telephone in conjunction with the HiPath 4000 Communication Server, Version 1.0 and Hicom 300 E/300 H, all Versions. They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone.
Contents Basic operating instructions . . . . . . . . . . . . . . . . . . . 7 optiPoint 500 entry control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 How to use these Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . 8 How to access a function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 ... using codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 ...
Contents System-wide parking (HiPath 4000) . . . . . . . . . . . . 21 Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parking via the keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parking via “system parking” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Taking a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Via the keypad . . . . . . . . . . . . . . . . . . . .
Contents Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Using forwarding (Hicom 300 E/300 H) . . . . . . . . . . . . . . . . . . . . . . . . . Using fixed call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forwarding calls automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using forwarding (HiPath 4000). . . . . . . . . . . . . . . . . .
Contents " All about the telephone Labelling and documentation . . . . . . . . . . . . . . . . . 52 Attaching the number label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Advice for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 How to deal with malfunctions . . . . . . . . . . . . .
Basic operating instructions Basic operating instructions optiPoint 500 entry control panel Loudspeaker for open listening Keys for telephone settings Handset Lamp Two function keys (variable) Six function keys (fixed) Dialling keypad Two keys with variable functions: Six keys with fixed functions: Option 1: Option 3: Example: Redial Call pickup Conference Callback Call park Call forwarding Variante 2: Variante 4: Mailbox Line Output Hold Store Disconnect/Clear Consultation Speaker
Basic operating instructions Step by Step How to use these Operating Instructions The operating procedures are presented in a logical sequence in the "coloured" column. The symbols used have the following meanings: n t o dd Lift the handset. Replace the handset. Enter the number or code. Enter the PIN. u or v Press volume controls on the telephone. w You hear a tone. A long tone (positive confirmation tone) confirms that you have successfully activated a function or procedure.
Basic operating instructions Step by Step How to access a function ... using codes qhh Activating call forwarding rhh Activating call forwarding qm Entering a callback request rm Cancelling a callback request When you activate or switch on a function, you always begin by pressing the "star" key; when you deactivate, switch off or cancel a function, you always begin by pressing the "square" key. As the examples show, codes can consist of either one or two digits. ...
Taking calls and setting up calls Step by Step Taking calls and setting up calls Taking a call The telephone rings. n Lift the handset. Terminating a call: t Replace the handset. Open listening within the room during a call You can allow other persons in the room to listen in on the call. Always inform the other party that you are switching on the loudspeaker. You conduct the call with the handset. To activate: Speaker Press the key. The lamp lights up. To deactivate: Speaker 10 Press the key.
Taking calls and setting up calls Step by Step Taking a call on a line key (keysystem working) Precondition: There is a line key with its own number on your telephone. The telephone rings. The line key lamp flashes rapidly. n Lift the handset. Line Press the key. The lamp lights up. Holding a call on a line key (not for UK) Precondition: Your telephone has a "Hold" key. Hold Press the key. The line key lamp flashes slowly.
Taking calls and setting up calls Step by Step Using call waiting If you are expecting an important call, it is a good idea to activate the call waiting function. If you are in the middle of a call, you will then be made aware there is a call. waiting. You can accept or ignore the waiting call. Activating/de-activating call waiting Activation Press key. Lamp comes on. Waiting call De-activation Press key. Lamp goes out. Waiting call Answering a waiting call Precondition: You are telephoning.
Taking calls and setting up calls Step by Step Using the mailbox (not for UK) Precondition: The "mailbox" and "output" keys have been configured on your telephone. Callers who dialled your number during your absence can leave a callback request in your mailbox. You will also find mail server voice/fax messages in your mailbox (if this facility is available). Retrieval from mailbox n Lift the handset. Mailbox The lamp lights up if the mailbox contains new entries which have still to be retrieved.
Taking calls and setting up calls Step by Step Activating/deactivating do not disturb Precondition: System Support has enabled the do not disturb facility for all HiPath 4000- and Hicom 300 users in your system. If you do not wish to receive incoming calls, you can activate the do not disturb facility. Internal callers then hear ringing tone, while external callers are forwarded to the attendant. To activate: n Lift the handset. qie or qhd UK code or Standard code or qmg Euro code.
Setting up calls Step by Step Setting up calls Dialling with the handset off-hook n Lift the handset. p Internal: Enter the number. External: Enter the external code and the number. The called party is busy or does not answer: t Replace the handset. Dialling with the line key (keysystem working) Precondition: There is a line key with its own number on your telephone. n Lift the handset. Line Press the line key. The lamp lights up. The line has been seized automatically.
Setting up calls Step by Step The called party is busy or does not answer: Press the key. The lamp goes out. Speaker Suppressing the number display at the called party Suppression of the number indication only applies to the next call and is not stored together with the redial function. To activate: n Lift the handset. qfh or qid UK code or Standard code/Euro code. or Enter the code which has been programmed for you. Enter the code! Enter the other party’s number.
Calling several persons simultaneously Step by Step Calling several persons simultaneously Making a second call (consultation) You can set up a second call during a call in progress. The first party waits. Consultation Press the key. The lamp lights up. p Make your call to the second party. Terminate the second call – return to the first party: Disconnect/Clear Press the key.
Calling several persons simultaneously Step by Step Making a conference call With a conference circuit, you can converse with up to seven other persons simultaneously. These can be internal or external users. Setting up an add-on conference n Lift the handset. p Call the first user. Consultation After speaking to the first user: press the key. The lamp lights up. p Call the second user. The first party waits. Conference or After speaking to the second user: press the key. The lamp lights up.
Calling several persons simultaneously Step by Step Extending a call Precondition: The consultation key has been installed on your telephone. If the person you are conversing with wishes to be forwarded to another user, you can pass on the connection to this third person. The connection can be passed on with or without prior announcement. Extending the call with prior announcement: Consultation Press the key. The lamp lights up.
Calling several persons simultaneously Step by Step Using the switchover key (HiPath 4000) You can use the switchover key, which must be installed by the system administrator beforehand, for the following functions: • Consultation (back to the waiting party or back to the waiting conference) • Toggling • Accepting a waiting call (the call-waiting function must be activated see ! page 12) • Accepting a group call Call waiting You hear a camp-on busy tone. Switchover Press the flashing key.
System-wide parking (HiPath 4000) Step by Step System-wide parking (HiPath 4000) On the HiPath 4000, you can park up to 10 internal and/ or external calls and take them at another telephone.
System-wide parking (HiPath 4000) Step by Step Taking a parked call Via the keypad n Lift the handset or use the speakerphone function. p Enter the system code for system parking (if you have any problems ask the system administrator). Enter the code! e ... m Enter the parking position number (0 to 9) you have noted and continue the call. Parking via “system parking” n Lift the handset. Press key (must be installed). System parking e ...
Using stored numbers to make calls Step by Step Using stored numbers to make calls Saved number redial Precondition: The "redial" key is configured on your telephone. If your telephone is configured for this type of redialling, you can store a number and then dial it at a later point in time (! page 31). You can redial the number at the push of a button. n Lift the handset. Redial Press the key. or qk UK code.
Using stored numbers to make calls Step by Step Dialling with individual speed dialling numbers Precondition: You have stored individual speed dialling numbers (! page 32). n Lift the handset. qjg or ql UK code or Standard code/Euro code or Enter the code which has been programmed for you Enter the code! or qfl Enter the special code (not for UK). and d.m Enter the speed dialling number. Dialling with system speed dialling numbers for UK: qje 24 ..
If you don’t get through... Step by Step If you don’t get through... Using the callback facility If an internal station which you have called is busy or there is no reply, you can place a request for callback. This also applies to external calls via ISDN switching centres. This saves you having to dial the number repeatedly.
If you don’t get through... Step by Step Cancelling a stored callback request Precondition: You have stored a callback request. n Lift the handset. rd or rm UK code or Standard code or Enter the code which has been programmed for you. Enter the code! t Replace the handset. Camp-on or override In order to camp-on or override, you must have the correct class of service. Depending on the configuration of your telephone, System Support will have programmed either "camp-on" or "override".
Telephone settings Step by Step Telephone settings Adjusting the volume of the ringing tone u or v Press one of the keys when the telephone is in the idle state. e Press the key. u or v To increase/decrease the volume: keep pressing the keys until the required volume level has been reached. u v together Store. Adjusting the pitch of the ringing tone u or v Press one of the keys when the telephone is in the idle state. f Press the key.
Telephone settings Step by Step Setting the volume of the alerting tone You hear alerting tone if a call has not been picked up in your team. u or v Press one of the keys when the telephone is in the idle state. h Press the key. u or v To increase/decrease the volume: keep pressing the keys until the required volume level has been reached. u v together Store. Setting the receiving volume during a call in progress Precondition: You are conducting a call.
Telephone settings Step by Step Preventing misuse of the telephone You can prevent unauthorised persons from using your telephone during your absence. Precondition: You have been assigned a personal identification number (PIN) by System Support. Preventing unauthorised dialling: n Lift the handset. qhm or qel UK code or Standard code or qmf Euro code or Enter the code which has been programmed for you. Enter the code! and p Enter the PIN (code number). t Replace the handset.
Telephone settings Step by Step Enabling the telephone again: n Lift the handset. rhm or rel UK code or Standard code or rmf Euro code or Enter the code which has been programmed for you. Enter the code! and p Enter the PIN (code number). t Replace the handset.
Storing numbers Step by Step Storing numbers Storing a number for redialling Precondition: Your telephone is programmed for "Saved number redial" not "Last number redial". Storing a caller’s number or a number which has been dialled You have set up a call and are still engaged in this call. Or you have been called by – and are still conversing with – a user whose number has also been communicated to you. Redial Press the key. or qk UK code. t Replace the handset.
Storing numbers Step by Step Storing individual speed dialling numbers You can store a number on each of digit keys 0 to 9 and then dial these numbers at the push of a button (! page 24). An existing number is overwritten. Press the key. The lamp lights up. Store qjh or rl UK code or Standard code/Euro code or Enter the code which has been programmed for you. Enter the code! If your telephone does not have a "store" key: or n and rfl Lift the handset and enter the special code (not for UK).
Forwarding calls Step by Step Forwarding calls Using forwarding (Hicom 300 E/300 H) Using fixed call forwarding Fixed call forwarding can be activated in a matter of seconds. It is advisable to use this type of call forwarding in order to reroute calls to the mailbox or to a permanent deputy, for example. Storing/changing a destination n Lift the handset. Store Press the key. The lamp lights up. Call forwarding Press the key. Call forwarding Press the key again.
Forwarding calls Step by Step Cancelling a destination Store Press the key. The lamp lights up. Call forwarding Press the key. Call forwarding Press the key again. Without pressing the keys first: rfe or rhm UK code or Standard code. or rmj Euro code. If the "store" and "call forwarding" keys are not configured on your telephone: or n and rfe Lift the handset and enter the UK code. or rij Special code (not for UK). Disconnect/Clear Press the key. Store Press the key. The lamp goes out.
Forwarding calls Step by Step Forwarding calls automatically A call is diverted to the fixed call forwarding destination even if you have not activated fixed call forwarding (and provided that your system is configured for this facility). If "forwarding ring no answer" (transfer of ringing) has been programmed, calls are rerouted automatically if, for example, they are not answered after several rings or they arrive when you are already engaged in a call.
Forwarding calls Step by Step Deactivating call forwarding Call forwarding Press the key. The lamp goes out. If your telephone does not have a "call forwarding" key: or n and ree Lift the handset and enter the UK code or rhh or Standard code t Replace the handset. Using forwarding (HiPath 4000) You can program two forwarding modes: • “Fixed forwarding” and • “Variable forwarding” With fixed forwarding, you program a forwarding destination that remains valid until you modify or clear it.
Forwarding calls Step by Step Call-forwarding mode Code (example) Programming and activating variable callforwarding on busy *45 Programming and activating timed, variable call-forwarding *46 Programming and activating variable callforwarding (on busy/timed) *47 De-activating variable and fixed call-forwarding #41 De-activating variable call-forwarding for internal calls #44 De-activating variable call-forwarding for external calls #43 Activating system call-forwarding *90 De-activating sys
Forwarding calls Step by Step Call-forwarding via call-forwarding key Call-forwarding keys for all call-forwarding modes (see Table ! page 36) can also be installed by the system administrator. When programming the call-forwarding destination, enter the destination call number too. Programming and activating call-forwarding n Lift the handset. Call forwarding Press the call-forwarding key. The lamp comes on. p Enter the destination call number. r Enter the terminating character.
Forwarding calls Step by Step Forwarding calls for a different terminal You can store, activate, check and deactivate call forwarding for another telephone, fax machine or PC from your own telephone. To do so, you need to know the PIN for this terminal or you must have the "Call forwarding for remote terminal" class of service. Precondition: The "store" key is configured on your telephone. Storing a destination for another telephone/activating call forwarding n Lift the handset.
Forwarding calls Step by Step Storing a destination for fax, PC or "busy"/activating call forwarding n Lift the handset. Store Press the key. The lamp lights up. p Enter the code for the type of call forwarding required. The codes are defined by System Support.
Forwarding calls Step by Step Deactivating call forwarding for another telephone n Lift the handset. reh or rhee UK code or Standard code/Euro code. or Enter the code which has been programmed for you. Enter the code! pr Enter the number of the other telephone and confirm your input with the square key. pr Enter the PIN of the other telephone and confirm your input with the square key. or r Press the square key only (if your own station has the "Call forwarding for remote terminal" class of service).
Forwarding calls Step by Step Deactivating call forwarding for fax, PC or "busy" n Lift the handset. Store Press the key. The lamp lights up. p Enter the code for deactivating the particular type of call forwarding. The codes are defined by System Support.
Using a different telephone in the same way as your own Step by Step Using a different telephone in the same way as your own You can log on to another telephone belonging to the Hicom system by means of a personal identification number (PIN) (as of software status HiPath 4000, Version 1.0 und Hicom 300 E/300 H, and also telephones of networked HiPath 4000 systems, e.g. at other branches of your company).
Using a different telephone in the same way as your own Step by Step Dialling after (successful) identification: You hear dial tone. or p Enter a number immediately. Call forwarding – follow me after successful identification qeh or qhee UK code or Standard code/Euro code. or die bei Ihnen eingerichtete Kennzahl eingeben. Enter the code! t Replace the handset. Deactivating identification at the other telephone n Lift the handset.
Relocating with the telephone Step by Step Relocating with the telephone Enquire with System Support whether this is possible with your telephone system. After consulting with System Support, you can deregister your telephone from its present station line and then re-register it at the new station line. Note that the settings on your telephone (programmed keys) are not affected by the move. Disconnecting the telephone from its present station line n Lift the handset.
Using HiPath 4000 as a intercommunication system Step by Step Using HiPath 4000 as a intercommunication system You can voice call an internal HiPath 4000 user via the loudspeaker in his or her telephone to set up a connection. You can also initiate voice calling from consultation.
Using HiPath 4000 as a intercommunication system Step by Step System-wide voice-calling From your telephone, you can voice call any internal user whose telephone has a speakerphone function or a loudspeaker. A destination subscriber is voice called via his or her internal call number. n Lift the handset. p Enter the system code number for “voice calling” and Enter the code! p the internal call number of the user.
Using HiPath 4000 as a intercommunication system Step by Step Voice calling in a group A normal connection within a group or team (for team call = speed-calling number for team members 0 to 9 or 00 to 99) can also be set up via Voice calling. To do this, voice calling is initiated from a group telephone. The “voice calling in the group” function is lineindependent – anyone can voice call anyone else. n Lift the handset.
Using HiPath 4000 as a intercommunication system Step by Step Announcement to all members of a line group Using this function, you can make a simultaneous announcement to all members (10 to 40) of a line group. After you have set up the group call, you will receive a confirmation tone which tells you that you can start your announcement. n Lift the handset. p Enter the system code-number for “announcements” and Enter the code! p the internal call number of a group member.
Making calls in a team Step by Step Making calls in a team Taking a call for a colleague If a member of a team does not answer a call within 15 seconds (depending on the system), the other members of the team hear an alerting tone. Telephone in the idle state: n and Call pickup Lift the handset and press the flashing key. You have picked up the call. or Call pickup Press the flashing key only. You are in the open listening mode. During a call: Call pickup Press the flashing key.
Making calls in a team Step by Step Taking a call in a hunt group Precondition: A hunt group has been configured in the team. You - and all the members of the team - can be accessed by way of a hunt group number. Your telephone rings. n Lift the handset. Removing station from hunt group/ adding station to hunt group You can disconnect yourself from the hunt group at any time, e.g. when you leave the office. You can rejoin the hunt group as soon as you return to the office.
Labelling and documentation Labelling and documentation Attaching the number label A sheet of number labels is supplied with each telephone. Fill in the number label (fire service, police, own number), peel it off and attach it to the recess on the telephone (after lifting the handset). Documentation You can find these operating instructions in the Internet in PDF format under http://www.hipath.com and on CD-ROM (ask System Support) in HTML and PDF format.
Advice for users Advice for users Care of the telephone • • • Use either a damp cloth or an antistatic cloth to clean the telephone set. Never use a dry cloth! If the telephone set needs to be cleaned thoroughly, use a neutral, diluted, surface-active cleaning agent. Take care that all traces of the cleaning agent are removed with a damp cloth (using water only!). Never apply a cleaning agent which contains alcohol or which is liable to harm plastic surfaces; never use an abrasive cleaning powder.
Index Index L A M Add-on conference .................................... 18 Automatic call forwarding ......................... 35 C Call pickup (team) ...................................... 50 Call waiting .................................................. 12 Call, parking a ............................................. 21 Callback ....................................................... 25 answering ................................................ 25 storing ..........................................
Important functions at a glance Important functions at a glance Making a call: Either: n+ p Or: p + when the other party answers n. Making a call with a line key: n + Line + p. Redial (saved number): Store: Either: The connection has been set up: Or: Any number: Store + . Redial +p + Redial . Store Repeat: n + Redial . Redial (last number dialed): n + Last no. redial . Taking a call with a line key: n + Line . Enabling others in the room to listen in: .
Important functions at a glance Setting up a conference call: First call + p + Conference Consultation . In the case of a telephone with no "conference" key: First call + p + qm for UK or *3. Consultation Expanding conference (to include up to 8 users): Add-on conference + p + qm for UK or *3 etc.
List of codes List of codes For information on the use of codes please refer to ! page 9.
1P A31003-H8400-B305-2-7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Reference No.
