Specifications

94
Appendix
Gigaset SX761 dsl / eng / A31008-M707-R111-2x-7619 / appendix.fm / 06.10.2008
Schablone 2005_07_27
Appendix
Troubleshooting
This section describes common problems and their solution. Any problems can be iden-
tified from the different LED displays. If you cannot solve the connection problem after
checking the LED displays, consult of the following table. Further information is availa-
ble on the Internet at http://www.gigaset.com/customercare
.
This user guide is based on the software release 2.3.
Make sure the firmware on your device is up-to-date. The latest version can be found on
the Internet on the product page www.gigaset.com/gigasetsx761dsl
Symptom Possible cause and solutions
Device version unknown
(Annex A or B).
You will find this information on the underside of the
device.
Power LED does not light
up.
No power supply.
ì Check whether the mains adapter is connected to
the Gigaset SX761 dsl and a power outlet.
ì Check whether the power outlet and the mains
adapter are working properly. If the mains adapter
is not working properly, contact our customer serv-
ice unit (see Quick Start Guide).
ì If your Gigaset SX761 dsl has an On button at the
rear: Check whether the device is plugged in.
ADSL LED flashes
ì Wait until the integrated DSL modem has com-
pleted its synchronisation. This procedure can take
up to 10 minutes.
ì The LED will also flash (at regular intervals) if no
DSL cable is attached.
The ADSL LED does not light
up after synchronisation.
ì Check the DSL cable. Check that the DSL cable is
properly connected to the DSL port and the splitter.