User guide

203
Customer service & product warranty – Australia and New Zealand
Gigaset C610-C610A IP / AUS / A31008-M2312-C401-1-7619 / appendix.fm / 03.04.12
Version 4, 16.09.2005
Questions and answers
If you have any queries about the use of your telephone, visit our website at
www.gigaset.com/service
for assistance 24/7. The table below also lists steps for troubleshooting.
The display is blank.
1. The phone is not connected to the mains power supply.
¥ Check the mains connection (¢ page 20).
2. The backlight is deactivated because a time control was activated (
¢page 155).
¥ Press any key on the handset to temporarily activate the display backlight.
Or:
¥ Deactivate the time control (¢page 158).
No connection between the base and handset.
1. The handset is outside the range of the base.
¥ Move the handset closer to the base.
2. The range of the base is reduced because Eco Mode mode is activated.
¥ Deactivate Eco Mode (¢page 136) or reduce the distance between the handset and
the base.
3. The handset has not been registered or was deregistered due to the registration of an
additional handset (more than six DECT registrations).
¥ Register the handset again (¢page 143).
4. The firmware is currently being updated.
¥ Please wait until the update is complete.
5. The base is not activated.
¥ Check the base power adapter (¢page 19).
The handset does not ring.
1. The ringtone is switched off.
¥ Activate the ringtone (¢page 159).
2. Call divert set for "All Calls".
¥ Deactivate call divert (¢page 61).
3. The connection on which the call is received is not assigned to the handset as a receive
connection.
¥ Change the assignment of receive connections (¢page 168).
You cannot hear a ringtone/dialling tone from the fixed line.
The supplied phone cable is not being used or the phone cable may be faulty.
¥ Replace the phone cable. When purchasing from a phone retailer, ensure the cable has
the correct jack pin connections (
¢page 215).
Some of the network services do not work as specified.
Features are not activated.
¥ Query with the network provider.
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Repeat input of system PIN.