Operation Manual

21
Appendix
Gigaset C47H / IM1 eng / A31008-M1951-R101-1-4N19 / main.fm / 29.10.08
Version 4, 16.09.2005
Questions and answers
If you have any questions about using
your handset, visit us at any time at
www.gigaset.com/customercare
. The
table below contains a list of common
problems and possible solutions.
Service (Customer Care)
We offer you support that is fast and tai-
lored to your specific needs!
Our Online Support on the Internet can be
reached any time from anywhere.
www.gigaset.com/customercare
It provides you with 24/7 support for all
our products. It also provides a list of FAQs
and answers plus user guides and current
software updates (if available for the prod-
uct) for you to download.
You will also find frequently asked ques-
tions and answers in the appendix of this
user guide.
For personal advice on our range of prod-
ucts and assistance with repairs or guaran-
tee/warranty claims you can contact us
on:
UK helpdesk: 0 84 53 67 08 12.
Ireland 18 50 77 72 77.
Please have your proof of purchase ready
when calling with regard to guarantee/
warranty claims.
Replacement or repair services are not
offered in countries where our product is
not sold by authorised dealers.
The display is blank.
1. The handset is not turned on.
¥ Press and hold the end call key a.
2. The batteries are almost flat.
¥ Charge or replace the batteries (page 6).
The keys of a handset do not respond when
pressed.
The keypad lock is activated.
¥ Press and hold the hash key
#
(page 8).
"Base station x" flashes on the display.
1. The handset is outside the range of the base
station.
¥ Move the handset closer to the base sta-
tion.
2. The handset has been deregistered.
¥ Register the handset (page 6).
3. The base station is not turned on.
¥ Check the base station mains adapter.
Base Search flashes in the display.
No base station is switched on or within range.
¥ Move the handset closer to the base station.
¥ Check the base station mains adapter.
Handset does not ring.
The ringer tone is switched off.
¥ Activate the ringer tone (page 18).
The other party cannot hear you.
You have pressed the
u (INT) key. The hand-
set is "muted".
¥ Activate the microphone again (page 11).
You hear an error tone when keying an input
(a descending tone sequence).
Action has failed/invalid input.
¥ Repeat the operation.
Watch the display and refer to the user
guide if necessary.