Operation Manual

41
Customer Service & Assistance
A580 / IM-NORD EN / A31008-M2006-R201-1-SM19 / appendix.fm / 19.03.2010
Version 4, 29.10.2007
Questions and answers
If you have any questions about using your
phone, visit us at www.gigaset.com/custom-
ercare at any time. The table below contains
a list of common problems and possible
solutions.
Authorisation
This device is intended for analogue phone
lines in your network.
Country-specific requirements have been
taken into consideration.
We, Gigaset Communications GmbH,
declare that this device meets the essential
requirements and other relevant regulations
laid down in Directive 1999/5/EC.
A copy of the 1999/5/EC Declaration of Con-
formity is available at this Internet address:
www.gigaset.com/docs
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The batteries are flat.
¥ Charge or replace the batteries
(
¢page 8).
"
Base" flashes in the display.
1. The handset is outside the range of the base
station.
¥ Move the handset closer to the base sta-
tion.
The base station's range is reduced because
Eco Mode mode is activated.
¥ Deactivate Eco Mode (¢ page 32) or
reduce the distance between the hand-
set and base station.
3. The base station is not turned on.
¥ Check the base station's mains adapter
(
¢page 6).
Handset does not ring.
1. The ringer is deactivated.
¥ Activate the ringer (¢page 36).
You cannot hear a ringer/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
pin connections.
¥ Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer
(
¢page 44).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Reset the system PIN to 0000 (¢page 38).
Forgotten the system PIN.
¥ Reset the system PIN to 0000 (¢page 38).
The other party cannot hear you.
You have pressed the §Mute§ display key.
The handset is "muted".
¥ Activate the microphone again (¢page 21).
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥ The caller should ask the network provider to
release Calling Line Identification (CLI).
You hear an error tone (descending tone
sequence) when inputting.
Action has failed/invalid input.
¥ Repeat the operation.
Watch the display and refer to the user guide
if necessary.
You cannot listen to messages on the network
mailbox.
Your PABX is set for dial pulsing.
¥ Set your PABX to touch tone dialling.