Operation Manual

Mailboxes

Your Entry Voice Mail provides up to 24 mailboxes. You can configure up to

4 of these as attendant mailboxes. The rest can be used as personal stand-

ard mailboxes.

You can find out which mailbox is configured for you from your assigned

operator. If the assigned operator has not yet configured a mailbox for you,

a mailbox will be automatically assigned to you the first time you dial the

voice mail system.

You can only access the mailboxes by entering a code number. Æ Page 7

An assigned operator configures the attendant mailboxes for you

Æ Page 14 based on your telephony requirements.

The personal standard mailbox accepts your calls, greets the caller with

your personalised announcement and offers the caller the option of leaving

a message.

For example: "This is the voice mailbox of Max Mustermann. I am not at

my desk at the moment. Please leave a message after the tone. I will call

you back as soon as possible."

In addition to the standard mailbox functions, the attendant mailbox of-

fers callers the option of contacting you or a colleague directly.

Your assigned operator can configure the following types of attendant mail-

boxes:

• Automatic call acceptance without attendant option

The caller only hears a greeting.

• Greeting with attendant option

– The caller hears an announcement/music-on-hold and is then con-

nected to the attendant, for example.

Example: "Thank you for calling. Unfortunately there is no one avail-

able to take your call at present. Please hold while we try to connect

you."

– After the greeting, the caller can contact an internal subscriber by di-

alling an internal call number.

Example: "Hello, the person you are calling is not available at the mo-

ment. After the tone, dial 23 to contact a colleague".

– After the greeting, the caller can contact an internal or external sub-

scriber by dialling a speed dial number 0-9. Manual greeting is acti-

vated Æ Page 12.

With automatic greeting ("Automatic day/night program"), different

subscribers can be contacted irrespective of whether day or night

mode is set.

Example: "Hello. If you have questions regarding our products,

please press "1" . If you would like to connect to our hotline, please

press "2" .