Entry Voice Mail for HiPath Systems User Manual for Your Telephone
About This User Manual About This User Manual This user manual is intended for Entry Voice Mail users and trained operators who are responsible for configuring Entry Voice Mail on your HiPath. All functions which can be executed via your telephone are described. If you discover that certain functions are not available to you, it may be as a result of the following: • The function is not configured for you – please contact your assigned operator.
Table of Contents About This User Manual. . . . . . . . . . . . . . . . . . . . . . . . 2 Symbol. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Basic Operating Instructions. . . . . . . . . . . . . . . . . . . . 4 Overview of Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Guide to Reading the User Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Mailboxes . . . . . . . . . . . . . . . . . . .
Basic Operating Instructions Basic Operating Instructions Entry Voice Mail EVM is an effective voice mail solution for your HiPath system. You can operate all of the available functions via the keys on your optiPoint telephone or on any other telephone with tone dialling (DTMF). Your Entry Voice Mail supports operation with context-sensitive prompts. Your Entry Voice Mail is configured/activated by the assigned operator via a PC administration program.
Mailboxes Mailboxes Your Entry Voice Mail provides up to 24 mailboxes. You can configure up to 4 of these as attendant mailboxes. The rest can be used as personal standard mailboxes. You can find out which mailbox is configured for you from your assigned operator. If the assigned operator has not yet configured a mailbox for you, a mailbox will be automatically assigned to you the first time you dial the voice mail system. You can only access the mailboxes by entering a code number.
Mailboxes Activating Your Mailbox To direct calls to your mailbox, you must forward incoming calls for your telephone to your mailbox (via call forwarding or call forwarding on busy/no answer). For instructions on how to activate/deactivate call forwarding, refer to the user manual for your telephone. As the forwarding destination, specify the Entry Voice Mail call number (you can obtain this number from the assigned operator).
Accessing Your Standard Mailbox Accessing Your Standard Mailbox To set up your personal mailbox or retrieve messages from it, you have to open it first. Accessing Your Standard Mailbox If configured, you can also access your standard mailbox externally using any tone dial telephone. To do this, you simply need to dial the call number of your HiPath beforehand. o Dial the Entry Voice Mail call number. Or if existing/configured, press the "Mailbox" key or follow the optiPoint user prompts.
Accessing Your Standard Mailbox Navigating Your Mailbox See also ”Overview - Announcement Menu and Codes for Your Standard Mailbox” Æ Page 9. You can navigate your mailbox using the numeral keys on your telephone. To do this, simply follow the prompts. Depending on the selected status announcement, the following settings are possible: g Enter code to go to the next announcement. e Enter code to go back to the previous announcement. f Enter code to replay the current announcement.
Accessing Your Standard Mailbox Overview - Announcement Menu and Codes for Your Standard Mailbox o: Entry Voice Mail call number o: Standard mailbox code number Status ann. Messages (Menu Æ Page 10) g e e Greeting selection g e Greeting Settings g e Message recording on/off g g e Code number 1: Previous status announcement or message 2: Repeat 3: Next status announcement or message (new messages are played first, followed by messages that have already been retrieved but not deleted).
Accessing Your Standard Mailbox Overview - Message Menu g e Announcement: No. of new mess.1 g e First new message2 g e Next new message e Announcement: No. of messages g e First message e g Next message e [1] If there are no new messages, you will be informed of this via a corresponding message. [2] If you listen to a new message until the date of the call is announced or for longer than 5 seconds, the message is no longer considered "new" and is automatically regarded as retrieved.
Accessing Your Standard Mailbox Mailbox/Message Retrieval When you access the mailbox, the message playback function is offered first. Requirement: You have accessed your mailbox and activated the "Messages" functionÆ Page 7. Follow the prompts. g Enter code to go to the next message/function. New messages are played first, followed by messages that have already been retrieved but not yet deleted. Each message has a date/time stamp which is disclosed at the end of the message.
Accessing Your Standard Mailbox d Enter code to • • Discard a current system greeting and replace it with a personalised greeting ( new recording) Delete a personalised greeting and replace it with a system greeting The last recorded greeting is activated. r End recording. The recording is then immediately played back.
Accessing Your Standard Mailbox Message Recording On/Off You can specify whether callers can leave messages for you or not; message recording on or off. Requirement: You have accessed your mailbox and activated the "Message recording on/off" functionÆ Page 7. Follow the prompts. The current "on" or "off" status is announced. g Enter code to go to the next mailbox function "Code number". e Enter code to go back to the previous mailbox function "Greetings settings". f Enter code.
Accessing the Attendant Mailboxes (For Trained Operators Only) Accessing the Attendant Mailboxes (For Trained Operators Only) This section is only intended for assigned operators. Once the assigned operator has configured the attendant mailboxes, he/ she must then set the relevant greetings. Accessing the Attendant Mailbox o Dial the Entry Voice Mail call number. o Enter the attendant mailbox code number. Default = "1234" (modify Æ Page 18) o Enter the attendant mailbox number.
Accessing the Attendant Mailboxes (For Trained Operators Only) Overview - Announcement Menu and Codes For Your Attendant Mailbox o: Entry Voice Mail call number o: Standard mailbox code number Status ann.
Accessing the Attendant Mailboxes (For Trained Operators Only) Recording and Selecting Greetings You can record up to two greetings for an attendant mailbox via your telephone. If you do not record a greeting, the caller hears the default system greeting. The selected greeting is only activated if "Manual" was selected in the mailbox function "Greeting selection" Æ Page 17. Requirement: You have accessed your mailbox and activated the "Greeting" functionÆ Page 14. Follow the prompts.
Accessing the Attendant Mailboxes (For Trained Operators Only) Greeting Settings Depending on the day/night service settings for your HiPath, you can select whether the recorded/preset greetings played back to callers are controlled (manually - as pre-configured - (Æ Page 16) or automatically ("Automatic day/night program"). For automatic greeting settings, greeting 1 is used for day service and greeting 2 is used for night service.
Accessing the Attendant Mailboxes (For Trained Operators Only) Changing the Attendant Mailbox Code Number The attendant mailbox is protected against unauthorized access by means of a four-digit code number. The default code number is "1234" . Please change the code number when you access the attendant mailbox for the first time. Only the numeric characters 0-9 are permitted. If you forget the code number, you can revert to the default setting via the PC administration program.
Index Index A Activation mailbox ....................................................... 6 Announcement examples ................................................... 5 Announcement menu overview attendant mailbox .................................. 15 Announcement overview ........................... 9 Attendant mailbox ........................................ 5 Access, open .......................................... 14 types ...........................................................
www.siemens.com/hipath The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. The trademarks used are owned by Siemens AG or their respective owners.
