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Siemens EMC manual – Activities module CM110901en_01
Building Technologies Introduction 13.07.2009
2 Introduction
2.1 Possible applications
Services are an integral component of all customer proposals submitted by
BT BAU. The range of services includes commissioning work for building
automation and control systems, repair and maintenance work and remote
services.
The various kinds of work all have in common that the documentation of the work is
a key aspect along with the provision of the work itself. This applies in particular, of
course, to all activities that are initiated and/or performed by remote access. In
such cases, the customer often only becomes aware that the activity has been
carried out by means of documentation to this effect.
The activities module supports the efficient documentation of a wide variety of
activities – regardless of whether insights are documented or if they are to be
forwarded directly to a technician for implementation. The module provides a
complete process with the corresponding user rights.
2.2 Work flow
The following two applications can be distinguished for use of the module:
• Use in a team (different parties involved in an activity)
• Use without a team (one person involved in an activity)
Both cases can be combined in any way in customer projects.
The use of the module is supported in the two cases by means of the following:
• Integrated work flow with defined states
• User rights
• Notifications based on e-mail and SMS
• Reminder function based on e-mail and SMS
• User-specific adaptation of the user interface
• Freely definable and standard filters possible
• Integrated component of the EMC platform
Activities are created, processed and tracked directly in the module. EMC also
presents an option to output activities in the form of reports. This enables, for
example, customer users to quickly obtain an overview of the services that have
been provided.