User Manual

Siemens Switzerland Ltd
Industry Sector
Building Technologies Division
International Headquarters
Gubelstrasse 22
6301 Zug
Switzerland
Tel [phone]
Fax [phone]
www.siemens.com/advantageservices
Subject to change • Order no. 0-xxxxx-en • © Siemens Switzerland Ltd • Printed in Switzerland • XXXXAH
Quality and reliability are the preferences of our world today – both are synonymous
with Siemens. Advantage™ Services provides a comprehensive service portfolio for
your building’s infrastructure covering building automation, fire safety and security.
These services are designed to enhance performance, deliver protection and create
real value over the entire life cycle of your facility, thereby allowing you to concentrate
on your core business.
Peter Muster
Client Remote
display
unit
LON-TCP/IP
Telephone
switchboard,
nurse call
Danger
management
station
Gateway
ReadersTags
I/O module
LON backup controller
Door lock
TCP/IP LON bus
Server
Other
floors/
buildings
Fire alarm system
Elevator
Horn/
warning light
...
IR
LF
RF
Our service package
Functional Test
Inspection
Fine-Tuning
Spare Parts
Troubleshooting / Repair Services
Software Update
Training
Extended Hours
Inspection
Functional Test
Fine-Tuning
Data Backup / Recovery
Spare Parts
Troubleshooting / Repair Services
Software Update / Upgrade
Training
Extended Hours
Event Management
System Operation
Inspection
Functional Test
Fine-Tuning
Spare Parts
Troubleshooting / Repair Services
Software Update
Software Upgrade
Training
Extended Hours
Software Upgrade
Highlights
Maximum protection
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Each system is only as good as its
weakest component. Our services
remedy weaknesses and prevent
security loopholes.
Fixed costs
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Nobody likes unforeseen expenses.
A service contract limits the costs
for transparent services.
Guaranteed response times
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Fast action is required in case of
emergency. You define which
services we are to provide in which
time frames.
Service package "Advantage Pro" for Patient and
Asset Tracing Systems
Investment with foresight
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A service agreement provided under our
"Advantage Pro" service package offers an
excellent cost-efficiency ratio: a compre-
hensive range of preventive measures
mean that unavoidable maintenance
work is kept to a minimum and can fre-
quently be carried out during a scheduled
service appointment. The fact that tracing
systems maintained by our service spe-
cialists rarely malfunction means that
unscheduled service calls are almost
unknown and this, in turn means that
service charges can be kept as low as
possible. Customers who take out a ser-
vice contract therefore benefit twice over:
they receive a stable system and pay low
premiums for their service contract.
Our service performance
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Preventive maintenance begins at the ser-
ver and the operating control units, the
core components of the system. Protocol
analyses and thorough functional testing
of the server and client-side software and
the network interfaces are used in order
to reveal any weak points in the system.
Software updates in the form of hot fixes
and service packs enable the entire system
to be improved and upgrades are applied
in order to extend the range of functions
available.
Other service activities that enable the
prompt recognition of errors and faults
include an assessment of building altera-
tions as part of a system inspection. This
means that any factors which may adver-
sely affect the functioning of the tracing
system in the future can be avoided or
remedied in good time.
At the periphery of the system, compo-
nents such as tags, readers and network
modules are checked for reliability. Inter-
faces to third-party systems, such as the
fire alarm system or telephone switch-
board are tested. A final fine-tuning of
the parameters enables the system in-
terfaces to interact and compensate any
changes in tolerance that have occurred
due to the aging of the equipment.
In situations characterized by a high turn-
over of personnel, we also recommend
that care and operational staff are trained
on a continual basis, in order to prevent
errors from occurring. Experience has
taught us that well-trained personnel are
able toutilize the facilities offered by the
tracing system with confidence and act
competently even in critical situations.
“Advantage Pro“
for Patient and Asset Tracing
If required, the “Advantage Pro“ package
provides the flexibility that enables it to be
adjusted to suit your own specific require-
ments, such as the agreement of specific
service intervals.
The services we offer range from guaranteed
response times and extended hours to
around-the-clock stand-by availability
(24 hours a day / 7 days a week).